Mariah is a keeper her professionalism speak volumes very communicative even handle the system slow up well walk , talk me through all my questions and concerns . She has had a voice as an Angel . Tha... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Micah deserves recognition for how he handled my car payment situation. From the first interaction, he was kind, patient, and extremely knowledgeable. He didn’t rush me, he didn’t talk down to me, and... See more
Company replied
When we were having confusion with our mortgage company over payments, Ryan M. facilitated a call to them with us. He asked questions that clarified the situation, and advocated for us. We no longer w... See more
Company replied
Matt was super helpful and very friendly. When you are calling for an extension, it can be embarrassing or hurtful on someone’s pride. Matt made me feel totally at home on the phone and did not make m... See more
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Company details
About AutoPayPlus
Written by the company
AutoPayPlus® helps our members discover Budgeting Done Better™.
We offer a flexible payment schedule that matches your payments to your paycheck.
To pay off your loan even faster, you can easily adjust how much you pay to what best fits your finances.
Established in 2003, AutoPayPlus® has transmitted approximately $5.65 billion safely and securely to over 250,000 satisfied members.
AutoPayPlus
Written by the company
- Budgeting, Done Better.
- Whether your goal is to avoid late payments, protect your credit, or pay off your loan faster, AutoPayPlus® helps you change your life without changing your lifestyle.
Budgeting Done Better
AutoPayPlus can help!
Our Payment Plus Guarantee ensures that your payments are made on time, every time.
Contact info
800 North Magnolia Ave. 12th Floor, 32803, Orlando, United States
- (800) 894-5000
- membersupport@autopayplus.com
- autopayplus.com
4.7
Excellent
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Zuleyka M was extremely helpful
Zuleyka M was extremely helpful in updating my account to show paid off and request a refund for anything paid since the payoff.
2 February 2026
Unprompted review
Reply from AutoPayPlus
Hello SK, thank you for sharing your experience with us! We’re glad to hear that Zuleyka M. was extremely helpful in updating your account, confirming it as paid off, and assisting with the refund request. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Mortgage Meeting
When we were having confusion with our mortgage company over payments, Ryan M. facilitated a call to them with us. He asked questions that clarified the situation, and advocated for us. We no longer were confused or being bounced around by the mortgage company. He was wonderful!
21 January 2026
Unprompted review
Reply from AutoPayPlus
Hello Sarah, thank you for taking the time to share your experience with us! We’re glad to hear that Ryan M. was able to facilitate the call, ask the right questions, and advocate on your behalf to bring clarity to the situation. It’s great to know he helped resolve the confusion and made the process easier for you. We truly appreciate your kind words and thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
Excellence ,professional
Excellence ,professional. Very helpful GIGI WASVA GREAT HELP VERY PROFESSIONAL
1 February 2026
Unprompted review
Reply from AutoPayPlus
Hello Jeffrey, thank you for your feedback! We’re glad to hear that Gigi provided excellent, professional, and helpful service. We truly appreciate your kind words and thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
Jermaine H
Jermaine H. was very patient, polite, and helpful. It was pleasant to speak to someone so nice and efficient.
2 February 2026
Unprompted review
Reply from AutoPayPlus
Hello Devan, thank you for sharing your experience with us! We’re glad to hear that Jermaine H. was patient, polite, and helpful, and that your conversation was both pleasant and efficient. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge.
She was the best
30 January 2026
Unprompted review
Reply from AutoPayPlus
Hello, thank you for your feedback! We’re glad to hear you had such a great experience. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge.
Reply from AutoPayPlus
Hello Gary, thank you for your feedback! We’re glad to hear the process was smooth and fully explained. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge.
I felt extremely frustrated going into…
I felt extremely frustrated going into the call and felt all my worries were heard and handled perfectly with a resolution that worked for me. Well done!!!
30 January 2026
Unprompted review
Reply from AutoPayPlus
Hello Logan, thank you for taking the time to share your experience with us. We understand how frustrating situations can be, and we’re glad to hear that our team listened to your concerns and worked with you to provide a resolution that met your needs. We truly appreciate your feedback and thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
Great customer service
Great customer service! Clebert was great to talk with, very pleasant, very helpful.
30 January 2026
Unprompted review
Reply from AutoPayPlus
Hello Paul, thank you for your kind feedback! We’re glad to hear that Clebert provided great customer service and was pleasant and helpful to speak with. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Excellent experience!
The CSR was very polite and seemed to understand what it was that I needed.
30 January 2026
Unprompted review
Reply from AutoPayPlus
Hello Darryn, thank you for your feedback! We’re glad to hear that our CSR was polite and understood your needs. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge.
Chante was Very patient and helpful
Chante was Very patient and helpful
30 January 2026
Unprompted review
Reply from AutoPayPlus
Hello Tatyanna, thank you for your feedback! We’re glad to hear that Chante was very patient and helpful. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
I am very happy with Auto Pay Plus
I am very happy with Auto Pay Plus, until we were hit with fees we were never told about when we paid the car off. The second representative we spoke with today 01/30/26, Clebert was very helpful and pleasant. He showed that he cared about and understood our concerns and explained them. Thank you Clebert for being amazing!
30 January 2026
Unprompted review
Reply from AutoPayPlus
Hello Sherri, thank you for taking the time to share your feedback with us. We’re glad to hear that Clebert was helpful, pleasant, and took the time to listen, explain, and address your concerns during your conversation on 01/30/26. Your experience matters to us, and we truly appreciate your kind words about his care and professionalism. Thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are here if you need any further assistance.
The woman I talked to was very friendly…
The woman I talked to was very friendly and she knew what she was talking about and she was right. I usually can’t stand to call these places and deal with someone. She was pretty cool. Got a good employee there.
30 January 2026
Unprompted review
Reply from AutoPayPlus
Hello Adam, thank you for taking the time to share your experience with us! We’re glad to hear that our representative was friendly, knowledgeable, and made the process easier for you. It means a lot to know she helped change what is usually a frustrating experience. We truly appreciate your kind words and thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
Great experience
Every time I have reached out, I've had a great experience. Very helpful and understanding.
29 January 2026
Unprompted review
Reply from AutoPayPlus
Hello Trina, thank you for sharing your continued experience with us! We’re happy to hear that every interaction has been helpful and understanding. We truly appreciate your trust in AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out whenever you need assistance.
Reply from AutoPayPlus
Hello Darryl, thank you for your feedback! We’re glad to hear you received excellent customer service. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge.
Courteous and efficient customer service
Courteous and efficient customer service
29 January 2026
Unprompted review
Reply from AutoPayPlus
Hello Ruth, thank you for your feedback! We’re glad to hear our customer service was courteous and efficient. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
The person who helped me was very clear…
The person who helped me was very clear and understandable.
29 January 2026
Unprompted review
Reply from AutoPayPlus
Hello Amber, thank you for your feedback! We’re glad to hear our representative was clear and easy to understand. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Charquesha S
Charquesha S. Took great care of me and helped me solve my issue right away.
29 January 2026
Unprompted review
Reply from AutoPayPlus
Hello, thank you for sharing your experience with us! We’re glad to hear that Charquesha S. took great care of you and was able to resolve your issue right away. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
Great customer service and answered all…
Great customer service and answered all my questions with great detail so there was no confusion
29 January 2026
Unprompted review
Reply from AutoPayPlus
Hello Kara, thank you for your feedback! We’re glad to hear our customer service team answered all your questions with clear, detailed information. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
I want to personally say Thank you to…
I want to personally say Thank you to Johnathan L for finally getting my issue resolved after I have been trying for monthsssssssss. He did it in less than 24 hours. Again thank you so very much
29 January 2026
Unprompted review
Reply from AutoPayPlus
Hello, thank you for taking the time to share your experience with us! We’re happy to hear that Johnathan L was able to resolve your issue so quickly after you had been working on it for some time. We truly appreciate your patience and kind words, and we’ll be sure to share your feedback with him. Thank you for choosing AutoPayPlus. We’re proud to be your payment concierge and are always here if you need assistance.
Reply from AutoPayPlus
Hello Courtney, thank you for your feedback! We’re glad to hear that Madeleine was sweet and efficient. We appreciate you choosing AutoPayPlus and are proud to be your payment concierge. Please don’t hesitate to reach out if you need assistance.
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