Auto Rent Lda Reviews 441

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful, friendly, and professional staff. Many appreciate the competitive pricing, often noting that the quoted price is what they paid, with no hidden costs or pressure to upsell. The quality of the cars, often described as clean, new, and reliable, also receives frequent positive mentions, as does the efficient and smooth shuttle service for pick-up and drop-off. However, some people were dissatisfied with specific issues, such as disputes regarding damage charges, experiencing problems with vehicles that were not properly checked, or encountering rude and unhelpful staff. A few customers also reported slow service during car pick-up and receiving cars that were dirty or had mechanical issues.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the great service, reasonable prices, and... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight competitive and fair... See more

Staff

Consumers generally find the staff to be positive, highlighting their efficiency, professionalism, and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the cars,... See more

Product

Reviewers mention positive feedback about the product. Customers consistently praise the vehicles for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent company, 1. Easy to locate the shuttle bus at Faro, car park 4 2. Shuttle bus driver, lovely man and super helpful 3. Office staff excellent and helpful 4. Good car with no issues 5.... See more

Company replied

Rated 5 out of 5 stars

We rented a car from Auto Rent recently for 2 weeks while visiting the Algarve. Everything about this company was excellent, pick up from the airport was easy and quick. The hire was really good value... See more

Company replied

Rated 5 out of 5 stars

This was not our first time renting a vehicle through this company and definitely will not be our last. Our whole experience from start to finish was easy and worry free. Although we want to thank... See more

Company replied

Rated 5 out of 5 stars

We have used Auto Rent three times now and are more than happy with the service and the cars provided. For winter rental, this is the cheapest company we found and the service was excellent. We have n... See more

Company replied


Company details

  1. Car rental company

Information provided by various external sources

With over 35 years of experience Auto Rent is a high quality (9/10) competitive car hire company in Algarve, Portugal. With facilities in Faro Airport and Praia da Rocha and a fleet over 500 vehicles we satisfy the clients needs in a flexible, professional and freindly way. Book your car hire in Algarve now at www.autorent.pt


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

441 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is the best place to rent in the…

This is the best place to rent in the Algarve!

17 November 2021
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Harrison,
Thank you so much for your fantastic review! We’re truly delighted to hear that you consider us the best place to rent a car in the Algarve.
Your kind words mean a lot to us, and we hope to welcome you again very soon!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Simple and good and cheap

The shuttlebus was on time. The process of hiring was quick. It was not expensive at all. But there were a lot of damaged spots on the car, so we took the time of filming that before we took off Just in case of disagreements by returning it. But no problems at all. We paid €550,- euros for 33 days for a seat ibiza. We never take the way too expensive assurance, Just take the risk. All considered: we will definitely hire here again!!

14 November 2021
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Leo,
Thank you very much for your detailed and honest review! We’re delighted to hear that you appreciated our pricing, the efficiency of the process, and the overall value of your rental.

We also appreciate your comment regarding the existing marks on the vehicle. As you mentioned, we always aim to be fully transparent and encourage customers to document everything for complete peace of mind — we’re glad everything went smoothly at return.

Thank you again for your trust, and we look forward to welcoming you again on your next visit!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Excellent company to hire from

Always at the airport to collect you. Excellent staff, efficient, polite, friendly and good English. The cars are often new, very clean and well maintained. We have been using them for over 7 years.

13 November 2021
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Dian,
Thank you so much for your wonderful review and for your continued trust over the past 7 years! We’re truly delighted to have you as a loyal customer.

It’s great to hear that you consistently appreciate our airport service, our team, and the quality of our cars. Your kind words about our staff mean a lot to us.
We sincerely value your loyalty and look forward to welcoming you again for many more years to come!

Kind regards,
The Auto Rent Team

Rated 4 out of 5 stars

Good service , gentil people

Good service , gentil people .

clear information on use of car , also clear and no hide on condition of car , meaning small damages .
also clear info on use of highway toll and the costs .

we took an all inclusive rent .

only small remark , the place to find wher to be on airport P4 is not clearly indicated , perhaps add a panel in airport ?

8 November 2021
Unprompted review
Rated 5 out of 5 stars

Quick and fast

Quick and fast. Only 5 minutes by bus to the place were we could pick up the car. Good car, good help.

6 November 2021
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Peter,
Thank you very much for your kind review! We’re delighted to hear that you appreciated the quick transfer, the car, and the support from our team.
We truly value your feedback and hope to welcome you again in the future!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Excellent experience

Friendly staff. Quick service. Good car good value.

4 November 2021
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Paula,
Thank you very much for your kind review! We’re delighted to hear that you appreciated our friendly team, quick service, and the value of our cars.
We truly value your feedback and hope to welcome you again in the future!

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Excellent

Good rental from start to finish. Shuttle pick up was on time for a 5 minute ride to the rental. Car was in good condition. Special shout-out to Diogo for his great service & detailed explanation.

Similarly, return was very smooth thanks to Diogo. No hidden charges. 10/10 would use Auto Rent if ever in Faro again.

1 November 2021
Unprompted review
Auto Rent Lda logo

Reply from Auto Rent Lda

Dear Pathvinder,
Thank you very much for your fantastic and detailed review! We’re delighted to hear that your experience was excellent from start to finish.

It’s great to know that you appreciated the smooth shuttle service, the condition of the car, and the transparency of our process with no hidden charges.
We will be sure to pass on your kind words to Diogo — he will be very happy to hear your feedback!

Your recommendation means a lot to us, and we look forward to welcoming you again on your next visit to Faro.

Kind regards,
The Auto Rent Team

Rated 5 out of 5 stars

Such a pleasure to rent a car

Autorent is an excellent company to rent a vehicle.
The staff make you feel welcome from pickup and carefully take you each step of the hire document.
The cars are checked, always clean, and completely
reliable. Furthermore, we crossed the border to Spain for an extra charge and I would like to recommend it everyone

Regards,
Yasser

26 October 2021
Unprompted review
Rated 5 out of 5 stars

When I come to Portugal

When I come to Portugal, I always book at Auto Rent because of the service, the price and the car quality.
Way cheaper than the big Rent a Cars and better quality than the smaller Rent a Car companies.

10 October 2021
Unprompted review
Rated 5 out of 5 stars

Everything worked very well

Everything worked very well. The bus was at the Airport to meet us, and the car was very clean and easy to drive. Also at the end all was fine. It was the best auto rent I have had in Portugal.

9 October 2021
Unprompted review
Rated 5 out of 5 stars

Autorent is an excelent company …

Autorent is an excelent company to rent a vehicle from,
The staff make you feel welcome from pickup and carefully take you through every aspect of the hire document.
The cars are checked,always clean completely
reliable, The service, should you have a problem is prompt and delt with immeadiately.In every respeet they are very good company,
Regards,
John Walkden.

6 October 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look