Horrible. Took my money 5 times and I still don't have the parts. Matt is apparently a supervisor?? Not sure whose ass he kissed to get that job, but it certainly wasn't earned. And I figured out why... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Terrible customer service!! They indicated that they would have my rotors and pads on December 5. It is now December 11 and the shipper is now saying that the second piece of the order was just shippe... See more
Company replied
I ordered a radiator from Autoshack on Ebay and it was sold as coming with a 6 month warranty. Just under 3 months later the radiator developed a large leak at a seam. I inquired with the company thro... See more
Company replied
Sent me brake pads that had been previously returned by someone else, most likely as defective. Package was torn open & a mess. Pads did not fit application, had to slightly modify backing plate to fi... See more
Company replied
Company details
Written by the company
AutoShack stands for convenience and customer focus. We are committed to providing a straightforward online shopping experience that puts your needs at the forefront. Our inventory houses over a million aftermarket auto parts, available directly to you. By bypassing the middleman, we offer these parts at factory-direct prices, an advantage we gladly pass on to our customers. We believe in putting the customer first. Our Contact Center team is ready to assist, aiming to make your interactions with us as smooth as possible. Our objective is to give you the confidence to make informed decisions about your vehicle maintenance and repair needs. Every order is managed and shipped from our own distribution centers, ensuring accurate and prompt delivery of your selected parts. AutoShack is your go-to choice for auto parts needs. It's about you, your vehicle, and ensuring you get the parts you need without a hassle. Experience the convenience with AutoShack today!
Contact info
115 Journeyman St, K2T 0N7, Kanata, Canada
- 1(866)990-3871
- emails.4200237.1208.99797fe1d2@4200237.email.netsuite.com
- autoshack.com
1.6
Bad
205 reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just stay away from this outfit
I ordered a brake caliper from walmart. Turned out it came frome Auto Shack. I kept getting messages it was arriving- then delayed again and again; finally had to go buy from an auto parts store. When the item finally arrived; the box was damaged. I returned it promptly unopened. They refused the return, but got it anyway. 23 days later NO refund was issued and they claimed it was delivered. ( I have tracking proof of returned to sender by USPS) These people have a bad attitude I'll never buy anything from them again. Auto shacks is shown to be in Ca. Part came from upstate New York ??? !!!!
No answer from Autoshack can explain away their nasty attitude and inflexible customer service. I have several communications from them. They would have ripped me off had I let them. It appears as with some other autoparts /on-line stores that they broker the deal, sit at a computer, skim off the top , and do ot have the items in stock, or maybe even a warehouse. Hence Autoshack in Ca and delivery by US mail of all things across country from New York State
22 September 2024
Unprompted review
Reply from Auto Shack
Jens,
To clarify the situation, you placed your order on August 23rd, and USPS attempted delivery on August 27th, just 2 business days later. We understand you decided to purchase the part elsewhere on the same day and refused delivery. The caliper was returned to us, and your refund has been processed as of today, September 23rd.
We strive to ensure timely service, and the part was shipped from our upstate New York location. If you have any further questions, feel free to reach out.
Regards,
Customer Service Team
AutoShack
Ordered rebuilt calipers
Ordered rebuilt calipers. Was sold the wrong calipers as the brake hose fitting was different. Calipers were of poor quality with protrusion on caliper face. Convenient as parts were in stock even though they were the wrong ones. Price was comparable to parts avatar but poorer quality.
6 September 2024
Unprompted review
Reply from Auto Shack
Rob,
Thank you for your feedback. We’d like to clarify a couple of points regarding your review. First, AutoShack only sells new calipers directly from the manufacturer; we do not sell any rebuilt products. Additionally, the last purchase we have on record under
a customer matching your name was for a radiator and cooling fan in August of last year.
If you'd like to provide additional details, such as an order number, we’d be happy to look into this matter further and address any concerns.
Regards,
Customer Service Team
AutoShack
Horrible to deal with on trying to…
Horrible to deal with on trying to return an item
Run a round between email.
After giving them the information on the problem with ordering wrong part, can't get anyone to respond back.
Being ghosted
12 September 2024
Unprompted review
Purchased a set of Brake Calipers for a…
Purchased a set of Brake Calipers for a 2005 Camry, installed on my vehicle and the OEM wheel will not fit due to interference with the new caliper. Full disclosure I initiated a complaint after the return period. 1 phone call and 3 e-mails and 13 photo's later my return was refused. In spite of the part# and vehicle matching their fittment guide which they acknowledged should fit. Won't be shopping here again Zero intrgrity and hollow customer service. Beware to not just confirm part#'s also confirm fti & function on vehicle. They are rigid on return period even if the part is not as advertised or defective.
10 September 2024
Unprompted review
Reply from Auto Shack
Martin,
Thank you for your feedback. We understand your frustration and have reviewed your case thoroughly. The brake calipers you purchased meet the fitment notes for your 2005 Toyota Camry (Front, 2.4L). However, your complaint was initiated well after the 6-month warranty and return period, which is why we were unable to process a return.
Our team reviewed the photos and information provided and remained firm on our policy regarding returns and warranty, as these timeframes are critical to our processes. While we suggested reselling the calipers, we understand this wasn't the resolution you were hoping for.
We value your feedback and appreciate your understanding of our policies. If you have any further questions or concerns, feel free to contact us directly.
Regards,
Customer Service Team
AutoShack
Order a set of back and front brake and rotors
Order a set of back and front brakes and rotors for my 2014 Dodge Ram and all they sent me was one set of brakes. This has got to be the worst thing I have ever ordered. Will never order from them again. Bad business practice. Never buy from this place.. Just want a full refund
9 August 2024
Unprompted review
Reply from Auto Shack
Jamie,
Thank you for your feedback. We understand your concern regarding the delivery of your order. Your order was shipped in five separate parcels, and unfortunately, Amazon only allows one tracking number to be uploaded per order. This is a known limitation of the Amazon system.
Here are the SKUs you are receiving along with their associated UPS tracking numbers:
- SCD967 x 1: 1ZF211J86802960057
- SCD1084 x 1: 1ZF211J86802960066
- PR63008L x 1: 1ZF211J86802960075
- PR63008R x 1: 1ZF211J86802960084
- PR63007DSZL x 1: 1ZF211J86802960093
- PR63007DSZR x 1: 1ZF211J86802960100
All products are scheduled to be delivered within the promised shipping window. If you still wish to return the order for a refund, you are welcome to do so. Please contact us directly if you need further assistance.
Regards,
Customer Service Team
AutoShack
Wish I had read all of the 1 star…
Wish I had read all of the 1 star reviews before buying Rotors from Autoshack. Bought a set of front rotors for my 97 Lesabre from Amazon. Parts shipped not even close to diameter of original. Sadly couldn't install parts within return window, ok just sell them. WRONG!!!!
Went to Autoshack web site, typed in part number on box only to have query return "Item Not Found".
Now I have the wrong parts, and no way of telling exactly what was sent, and of course no way of returning them.
Autoshack seems to have hired only graduates of the
"Dewey, Screwem and Howe", School of ethics.
31 July 2024
Unprompted review
Reply from Auto Shack
Anon,
We'd like to clarify a few points. In the last 12 months, AutoShack has received 40,083 positive reviews on our eBay account compared to 1,437 negative ones. On Amazon, we’ve had 3,339 positive reviews compared to 558 negative, and our Google rating is 4.2 out of 5 over our lifetime. These numbers reflect our commitment to providing quality parts and service to our customers.
Our team is here to assist you with the fitment of the parts you ordered, and we can help determine the exact parts that were sent. However, we strongly resent your comment suggesting unethical practices. We take pride in our business ethics and customer service.
If you'd like assistance with your order, please contact us directly so we can help resolve the issue.
Customer Service Team
AutoShack
Horrible customer service and…
Horrible customer service and misleading website descriptions on parts. The website allows vehicle specific data entry directing to buy a part that doesn't fit. Autoshack.com only wants your money.
In response to autoshack reply: after entering my vehicle vin# on your website i was directed to the parts that supposedly fit my vehicle. They did not fit! Now you are saying it was my mistake for not measuring the parts?!! You are requiring every customer to remove the old part and take measurements before ordering a new part from autoshack. That is a ridiculous requirement. Basically, I'm supposed to take rotors off my truck to measure then order and wait a week for delivery. I will never order another part from your company and I advise anyone else to avoid autoshack for bad business practices. Order #6232550
10 June 2024
Unprompted review
Reply from Auto Shack
Dear Guilde Landry,
Thank you for your updated feedback. We understand your frustration regarding the part fitment. Our intention is to provide accurate part recommendations based on vehicle-specific data, including VIN entries.
Unfortunately, certain parts, such as rotors, can have variations even within the same vehicle model year. The Fitment Notes, including the Center Hole Diameter compatibility requirement, are necessary because the manufacturer of your vehicle produced models with different specifications. This information is not always readily available without directly consulting the manufacturer's dealership.
If you wish to discuss this further or need additional assistance, please feel free to contact us directly.
Regards,
Customer Service Team AutoShack
---
Radiator purchased from autoshack was…
Radiator purchased from autoshack was shipped to my home within 3 days, installed it and had no problems with the quality of the radiator, happy customer here.
27 June 2024
Unprompted review
Reply from Auto Shack
Yukon James,
Thank you for taking the time to review our company. We're happy to hear that the radiator was shipped to your home within 3 days and that you had no issues with its quality. We appreciate your feedback and are here if you need anything in the future.
Regards,
Customer Service Team
AutoShack
Worst customer service and even bad…
Worst customer service and even bad parts . They wont even try to help u when they send the wrong part, u have to ship it back and pay for it. Never ever will buy parts from autoshack garbage👎👎👎
3 July 2024
Unprompted review
Reply from Auto Shack
George,
Your order was placed through Amazon Canada and the size of the rotors in the brake package was clearly noted in the Amazon Confirmed Fit tool.
Our policy, stated on all Amazon listings, is as follows: "Please use Amazon's vehicle fitment tool (located at the top of the listing on desktop, below the images on mobile) to confirm that the part is correct for your vehicle application. Purchased bundles may only be returned as a complete bundle. Partial returns of bundles are not permitted."
It is crucial for customers to confirm part compatibility prior to purchase as they are the only ones who know the exact specifications of their vehicle.
If you need further assistance, please contact us directly through Amazon.
Regards,
Customer Service Team
AutoShack
This company has been providing me…
This company has been providing me great prices for 20yrs, and they have now added an expedited shipping option to sucker people into paying extra for shipping that takes as long as normal shipping did. And when I called them on this bs over a $20 charge, I got the big fu when I asked why 3 of my 4 parts showed up the next day as shipping said, but one part sold as part of a kit with two other parts was missing and delayed for a day totally screwing up the job I was working on. Some customer service, I’ve sent dozens of customers to them over the years only to be told fu on an expedited shipping charge that didn’t expedite crap.
5 July 2024
Unprompted review
Reply from Auto Shack
Carl,
Thank you for your feedback. We understand your concern regarding the delivery of your recent order. Your order was placed on July 3rd with expedited shipping. UPS delivered 3 of the 4 boxes on July 4th at 2:55 PM, and the remaining box on July 5th at 12:36 PM, within the 2-business day timeframe.
When you called on July 4th, you were informed the 4th box was still on its way and would be delivered the next day. Despite this, you were verbally abusive and threatening when speaking with our supervisor, Renee, demanding a refund for the express shipping charge. The 4th package was delivered less than half an hour after your conversation with Renee.
We have submitted your complaint to the shipping company, who confirmed that all packages were delivered within the guaranteed window. Therefore, no refund for the express shipping charge will be issued.
Regards,
Customer Service Team
AutoShack
The worst experience ever
The worst experience ever, Ordered a drive shaft for my Mercedes Benz GLK and they charged me for the part and never deliver it to my address, I reached out to their useless customer service department and they told me that the part been delivered so I asked for the tracking number and the proof of the delivery from the Carrier they chose from their end and the photo were the part delivered was a different house not mine.
And they refused to refund my money back. Scam! Be aware buyers.
2 July 2024
Unprompted review
I ordered parts for my 2008 RAV 4
I ordered parts for my 2008 RAV 4
delivery was on time, but the parts are garbage. It seems to me refurbished but just cosmetic refurbished.
So it was total waste of time and money.
The parts were front struts complete.
17 April 2024
Unprompted review
i order a radiator from this people…
i order a radiator from this people they suppoust to deliver the 26 they send it by DHL a p a s company they never d3liver i waist 2 days of work waiting for the part i check the web the package is on hold font know why at this time i just want my money back sending parts thru $$ithi companys
27 June 2024
Unprompted review
Reply from Auto Shack
Roberto,
Thank you for your feedback. We understand your frustration regarding the delivery. According to DHL, your order placed on June 24th was delivered successfully 14 hours ago on June 27th at 7:20 PM. It is likely that your review was posted just before the package was delivered.
As expected by Amazon, the order was delivered within the specified delivery window. If you have any further questions or concerns, please feel free to contact us directly through Amazon buyer messages.
We appreciate your understanding and would like to resolve any remaining issues you may have. If you would like to apologize for calling us a "SSitti company," we would appreciate it.
Regards,
Customer Service Team
AutoShack
Bought parts from them off of eBay
Bought parts from them off of eBay. Specifically front rotors have one too many quantities and just wanted to cancel the order 2 minutes after I placed it and was told by eBay that they have to ask the seller and it was denied the same day. So you guys basically just stole an extra $70 from me Will never be ordering from you guys again
27 June 2024
Unprompted review
Reply from Auto Shack
Sinful Jackal,
Thank you for your feedback. We understand your frustration with the order cancellation process. According to eBay's cancellation policy, if you made your purchase within the last hour and the seller has not yet shipped the order, you can start a cancellation request. If it's been more than an hour since your purchase, you need to contact the seller to request cancellation.
You can find more details about eBay's cancellation policy here: (https://www.ebay.ca/help/buying/buyers-can-cancel-order/buyers-can-cancel-order?id=4004#:~:text=If%20you%20need%20to%20cancel,be%20able%20to%20cancel%20it.&text=If%20your%20purchase%20contained%20more,can't%20cancel%20individual%20items.)
We want to clarify that your comment, "wanted to cancel the order 2 minutes after I placed it," is incorrect. Orders can be canceled as long as they were placed within the previous 2 hours. If you'd like to provide your order ID, we can share the timestamp on your cancellation request and discuss this further.
We take all feedback seriously, but it is important to present accurate information. If there was a misunderstanding or if you have further questions, please contact us directly, and we will do our best to assist you.
Customer Service Team
AutoShack
Parts wont last long, not worth buying.
Parts came fast. Paid to have them installed. Everything was great...then just about a year later (12KM) the rear end is super squeaky. Turns out the bushings on the lower control arms are worn out causing the terrible squeaking. They wont step up and replace, as they said warrantee is only 6 months. What a bunch of crap parts!! DO NOT WASTE YOUR MONEY ON THIS COMPANY
26 April 2024
Unprompted review
Reply from Auto Shack
Steve,
Thank you for your feedback. We understand your disappointment regarding the issue with the bushings on the lower control arms. Our warranty policy, which is clearly stated on all our product listings, covers a period of 6 months.
You mentioned the problem occurred "about a year later," but our records indicate your purchase was made on January 9, 2023, and you are contacting us 18 months later, which is well past our warranty period.
We take pride in the quality of our parts and the service we provide. If you have any further questions or need assistance, please feel free to reach out to us directly.
Customer Service Team
AutoShack
DONT ORDER FROM THISplace to order from…
DONT ORDER FROM THISplace to order from they send the wrong parts for your vehicle which was stated when I ordered them and they sent the wrong parts and I have to pay to return them thats bs I definitely will not be ordering through them anymore and will make sure everyone I know does not either this company is a joke as I did use the automobile verification and the back brakes and rotors fir perfectly the front brakes and rotors are to big you sent a size 12 rotors my car is a 2005 honda accord and clearly they do not fit so why I'm being penalized for something that clearly is not my mistake my return number is RA 398480 like I stated in my direct email to you all with pictures showing my problem the front rotors and brakes are being return which I do not believe should be at my expense
2 June 2024
Unprompted review
Reply from Auto Shack
Barbara,
Thank you for your feedback. As clearly stated on our website, customers are responsible for the cost of return shipping if they do not verify part compatibility prior to purchase. While we understand your disappointment in receiving a product that doesn't fit your vehicle, it is important to note that only the customer knows their specific vehicle details.
We take offense to being called a joke. AutoShack has been selling auto parts online directly to consumers since 2009, and we take pride in our expertise and service.
If you would like to discuss this matter further, please contact us directly.
Regards,
Customer Service Team AutoShack
One shi$$y company ordered the parts…
One shi$$y company ordered the parts and put them in the shop for a rainy day project. 15 days after the easy return date I found the time to find out that they was wrong no problem called them the said call Amazon called them. They said it was auto shack’s responsibility. They got ahold of me I set pictures of everything still in its original packaging. Several times trying to explain I’m more than willing to order the right parts if they would return these wrong ones. They denied my return. 100% shi$$y service will never recommend them or use them again.
24 May 2024
Unprompted review
I decided to trying from autoshack really cero recommend
I decided to trying from autoshack, I totally regretted, I order break pads for car they're wrong try to returning they ask for fotos ,vin# of the vehicle is to much, so glad that I didn't rotors .0 recommend buying from this company. Please don't waste your money whit this company.I'm ending buying from autozone this are no hassle. Thank you for reading this Hopefully you don't make the same mistake that I did.
3 June 2024
Unprompted review
Reply from Auto Shack
Rodolfo,
Thank you for your feedback. We understand your frustration regarding the brake pads you ordered. Our records show that you purchased front and rear brake pads on May 24th, and the parts ordered are specified for an AWD vehicle, while your vehicle is FWD. It’s crucial to pay attention to the Fitment Note to ensure compatibility.
As part of our return process, we request photos and the VIN# to confirm the part details. This standard procedure helps us maintain accuracy and efficiency. While we understand this may seem like a hassle, it is essential for proper verification.
We respect your decision to shop elsewhere and appreciate the opportunity to clarify our process.
Customer Service Team
AutoShack
never again
never again, after few years i can now say parts dont last. warranty is no good. save your self trouble and money get good parts from the start and you wont do the job again shortly... extra 50$ today will save you 200+ in a near future ;) profile picture is a defects parts, I got more pictures like brake pads new from Shackauto use about 6 week with noise even after a full brake service change nothing, got Napa brake pads problem fix. Visually you can't not see anything wrong with the cheap brake pads but the noise they make. Don't ask for my receipt you can't event warranty you parts as been there before and never got a full refund there always something like the parts is dirty ! 🤦♂️
I write this to help people save money not for the Shackauto to take advantage they do nothing anyway.
BTW my last order is on Amazon with a 1 star also ;)
Spend over 10 000$ over the year and I bet all them parts are no good today, but my old skf bearing on 2008 subaru still good !
29 May 2024
Unprompted review
I ordered a package from Autoshack a…
I ordered a package from Autoshack a radiator off Amazon so I'm think ok cool I should get this package asap wrong the use ups to ship and my package still sitting in the same place its already been 4 days worst experience I've had so far
24 May 2024
Unprompted review
Reply from Auto Shack
Domonique,
Thank you for sharing your experience. Your order was placed at 5:04 PM EST on May 25th and left the AutoShack facility on May 26th. The package was shipped with UPS, and the tracking number is 1ZF211J86801631986. According to UPS, the expected arrival is tomorrow, May 31st, between 12:15 PM and 4:15 PM.
Please let us know if there is any additional assistance the AutoShack team can provide.
Customer Service Team
AutoShack
Update June 3rd:
Domoinique Did you recieve your product as scheduled? Please let us know if we can be of assistance.
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