Direct Express Auto Transport Reviews 

516
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Incredibly poor communication from both the driver and the company itself. They know your hands are tied and couldn't care any less once they have your money and belongings.

Rated 1 out of 5 stars

Thanks very much for dumping the fridge outside the rugby club because it was an inch too high for the door. I’m sure there’s an excuse (covid, health and safety or similar), but literally just wa... See more

Company replied

Rated 1 out of 5 stars

Atrocious communication. Very late for pick up and drop off. Extremely slow to respond to messages and the person pretends like you don't have an ongoing conversation. Can't stick to a timetable or up... See more

Rated 1 out of 5 stars

I was hopeful about using this company based on the reviews, but ended up disappointed. My earliest ship date was August 2nd. I called on August 7th to get an update on the status and was told that I... See more

Company details

  1. Car accessories shop

Information provided by various external sources

Direct Express Auto Transport is one of the largest auto shipping brokers in America with over 10,000 vehicles shipped annually. Direct Express Auto Transport orders usually ship inside of one week. The small number of complaints relative to its huge size has everything to do with the professional care of the Customer Service team. While not perfect, we have an amazing record of success. Customers and carriers love doing business with us!


Contact info

1.4

Bad

TrustScore 1.5 out of 5

516 reviews

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1.4

All reviews

(516)

1 review in the last 12 months

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Rated 5 out of 5 stars

Our move with Direct Express went…

Our move with Direct Express went flawlessly. Our customer service rep Jessie helped answer any questions we had. Our move was 2,000 miles and Direct Express was there to help us every step of the way. Thanks again. Order number 216421

3 December 2018
Unprompted review
Rated 5 out of 5 stars

Great Company

I have been shopping online for the most professional transportation company out there until I came across Direct Express Auto Transport, rite from the beginning they were very professional with their communication as well as being very competitive with pricing, my vehicle was shipped form NY to CA. The pick-up date was accurate as well as the delivery date. Nevertheless the car arrived the same way I dropped it (in great shape) not one scratch, I highly recommend using this company and I will be for sure using them again as well as sharing the good word with all the friends and family.

27 November 2018
Unprompted review
Rated 5 out of 5 stars

Great experience

I had a great experience with Direct Express Auto Transport. Their service was quick and easy to use. My car was transported from the East Coast right to my door in Ohio without any issues. There were no hidden fees. I would use this service again.

20 November 2018
Unprompted review
Rated 5 out of 5 stars

On time, door to door and without a scratch!

Jessie and everyone at Direct Express took amazing first class care of me. Always there to answer questions and they were always the right answers. Moving my new Honda Ridgeline from PA to AZ could not have been easier.

Paper Impex USA Inc. (the assigned carrier) was meticulous in inspecting my truck upon pickup and could not have been friendlier.

Do not expect any communications after your vehicle is picked up. Be patient as it may have been #1 not #8 it will arrive. My only issue is that I did not get any heads up to the arrival so it was lucky I was there. I guess he would have just waited.

14 November 2018
Unprompted review
Rated 5 out of 5 stars

Great experience shipping my car

Great experience shipping my car, and very easy on the wallet. I had great communication from the driver as he got close to my location, and the dealership where I bought the car said the same thing. My order is 215770 and my contact was Jessie. Thank you again!

7 November 2018
Unprompted review
Rated 5 out of 5 stars

Direct Express from TN to MI 5 STAR!!

Ive used Direct Express a few times, they are ALWAYS on the money, no issues. This time one wouldnt start before pickup, for a very fair price, driver worked hard and creatively to get the vehicle loaded and unloaded in a no-start condition. I HIGHLY RECOMMEND !! Two thumbs way up! Sincerely, Gregory Reed

26 October 2018
Unprompted review
Rated 5 out of 5 stars

Definitely recommend Direct Express Auto Transport

I had a very positive experience with Direct Express Auto Transport from start to finish. I was hesitant about choosing a transport company to ship my car and was wary of being overcharged for the service. However, a friend had recommended Direct Express to me and I found them to be highly professional, reliable, and friendly. Their prices are fair and I did not feel like they were pushing me to upgrade for an expedited service that I personally did not need. Dina patiently explained the process and answered all of my questions over the phone, and I appreciated the email communication letting me know the status of the shipment. My car arrived safely and in the same condition as it was picked up— it even got to me a day earlier than estimated. Definitely recommend Direct Express!

25 October 2018
Unprompted review
Rated 5 out of 5 stars

ransport Tahoe from NC to Calif.

ransport Tahoe from NC to Calif.

Drivers contacted us for pick-up on time and delivered the vehicle in California 1 day earlier than promised. Very professional service! Drivers' are very courteous and thorough with their forms and condition reports.

11 October 2018
Unprompted review
Rated 5 out of 5 stars

Effortless process

Effortless signup after request for quote...Their quote was less,plus my Miata dealer recommended them. The car was picked up and San Francisco... HUGE truck on those city streets,but the drivers managed.. They were very cheery and even fun! That was Tuesday .On SATURDAY they were in Gloucester Mass where I live...FOUR DAYS COAST TO COAST... That is amazing! They didn't even count the money,still cheery,I LOVE those guys (One Stop Trucking)

11 October 2018
Unprompted review
Rated 5 out of 5 stars

# 214070 Jessie

# 214070 Jessie

Thank you for doing a great job with my car transport. Very fast & reliable. This is my 3rd time using them & no complaints! Very satisfied with their service.

2 October 2018
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Order # 214052. This was the first time I transported my vehicle. I am fully satisfied with the service Direct Express Auto Transport. I got my vehicle in the same condition I dropped off with any damage or scratches. I highly recommend this service for transportation. Furthermore, the customer service representative Jessie, and she was very helpful for providing required information.

27 September 2018
Unprompted review
Rated 5 out of 5 stars

Good Service, Got All Questions Answered

I received help quickly and all of my questions were answered in detail. The only problem I had was thinking I did not receive a confirmation email, but I later realized it was sent to my spam folder. Other than that, the process was quick and effortless.

31 August 2018
Unprompted review
Rated 5 out of 5 stars

I would say if you are looking to…

I would say if you are looking to transport a vehicle that Direct Express Auto Transport should be the first one that you look at, my vehicle came fast and I am happy with the service. You could pay more and get the same service and that is money thrown away. thank you I would use you again.

30 August 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service
I shipped my car through direct express and my car is picked up in a single enclosed carrier which I didn’t expect and it is picked up on a next business day I booked and delivered to my destination even before the time it was promised to me. Thanks to Jessie (my customer service representative).

29 August 2018
Unprompted review

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