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Review summary

Created with AI, based on recent reviews

Evaluating 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting the staff's helpfulness and positive attitude. People appreciate the clear and frequent communication regarding the progress of their repairs, along with the quick response times. Many found the pricing to be very reasonable, especially compared to alternatives, and were satisfied with the overall efficiency of the service. However, some people were dissatisfied with the product, mentioning instances where repairs did not fully resolve the issue or where units failed shortly after being returned. A few customers also reported being charged for diagnostics on units that were later found to be faulty by other specialists, or experienced delays and unexpected price increases during the repair process.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praise the quick turnaround times, with some... See more

Product

Users describe ambiguous interactions with product. While some customers report excellent work, with products... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, efficiency, and... See more

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight quick turnarounds,... See more

Price

Clients share positive opinions on price, often finding the costs reasonable and much less than quotes from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BRILLIANT BRILLIANT BRILLIANT My car was off road broken down Had numerous people ie mechanic auto electrians giving me different advice Contacted autotronics was advised to send my eis in... See more

Rated 5 out of 5 stars

Posted EIS for Mercedes Vito late Friday 20th, Autotronics received Monday 23rd. Was kept fully informed as to progress. Yesterday 24th received call from engineer working on EIS told me exactly what... See more

Company replied

Rated 5 out of 5 stars

Auto tronics defo a top class company ...sent my ford focus mk2 cluster instrument clocks to them by dhl on tuesday and recieved back today (friday) and mechanic fitted back into car and everything wo... See more

Rated 5 out of 5 stars

What a fantastic experience. Sent off Volvo airbag SRS Module for repair. Paid £240 including the courier both ways. Received acknowledgement of the goods next day and also started work on the item.... See more


Company details

  1. Electronics repair shop
  2. Automotive Repair Equipment Wholesaler

Written by the company

The in-circuit repair specialists. With more than 20 years of experience in the industry and a genuine passion for our work, Autotronics is one of the foremost experts in in-circuit repairs. We can repair any in-circuit fault on your vehicle (car, van, truck, SUV or motorbike) professionally and at a fraction of the dealers' cost. Thus Autotronics is the best possible choice to repair any of the following components: remote controls, airbag ECUs, immobiliser ECUs, Engine ECUs, ABS ECUs, body control modules, instrument clusters, throttle bodies, info displays and many more. Our in-house R&D engineers are always working on new faults. So if you are experiencing any error in one of the electronic modules in your vehicle then just visit our e-commerce website, give us a call, contact us via email or find us on eBay. One of our fully-trained electronic engineers will sort the problem out for you promptly and efficiently.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 35% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

At the start information was vague

At the start information was vague , but once i rang the updates were very good

24 April 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you for your feedback! We’re glad the updates were helpful once you reached out, and we appreciate your patience. We'll work on improving the clarity of our initial communication to make the whole process smoother from the beginning.

Regards
Autotronics

Rated 4 out of 5 stars

Great communication kept upto date on…

Great communication kept upto date on work progress and completed in timely way
Problem with initial repair rectified promptly. I would recommend service to others

27 April 2025
Unprompted review
Autotronics logo

Reply from Autotronics

hi

Thank you for your kind words! We're glad you appreciated the communication and prompt resolution of the issue. It's great to hear you'd recommend our service—we truly value your support.

Regards
Autotronics

Rated 5 out of 5 stars

Excellent service

Good service , quick turnaround , pick up and return delivery efficiently arranged , cannot comment on vfm as not in the industry but a new unit is significantly more than the repair cost and lifetime guarantee is a excellent bonus offered by this company . Would have no problem recommending this company.

23 April 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you so much for your kind and detailed review! We're pleased to hear you appreciated the quick turnaround, convenient delivery service, and our lifetime guarantee. It's great to know you'd feel confident recommending us — that means a lot! If you ever need anything in the future, we're here to help.

Regards
Autotronics

Rated 5 out of 5 stars

Autotronics are experts in their field

Autotronics are experts in their field. When other companies had no solution to our problem, Autotronics were able to successfully fix the problem.
They communicated well & were reasonable with their pricing. Despite our being half a world away in Australia, we were completely satisfied with their service.

20 April 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you so much for your kind words and trust from across the globe! We're thrilled we could resolve the issue where others couldn’t and that our communication and pricing met your expectations. It’s always a pleasure to help — even from half a world away!

Regards
Autotronics

Rated 5 out of 5 stars

Abs pump away and back within a wk

Abs pump away and back within a wk! Very happy

24 April 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you for your feedback! We're glad to hear you were happy with the quick turnaround on your ABS pump — getting you back on the road swiftly is always our goal.

Regards
Autotronics

Rated 5 out of 5 stars

Great service fast turn round perfect.

Great service fast turn round perfect.
Yamaha Fazer instrument pack rework.
Unit now works as it should.

24 April 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you for your kind words! We're pleased to hear the Yamaha Fazer instrument pack is now working perfectly and that you were happy with our fast turnaround and service. 🚀🏍️ Let us know if you ever need help again!

Regards
Autotronics

Rated 5 out of 5 stars

Brilliant service

Brilliant service. The dashboard sent had been supposedly repaired by two other companies previously and had been returned in the same state.
Autotronics kept us up to date with the fault found and possible resolutions, dashboard now refitted in vehicle and works fine. Can't recommend enough

27 March 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you so much for your fantastic feedback! We're really glad we could resolve the issue where others fell short. Keeping you informed throughout the process is a key part of how we work, and we're thrilled the dashboard is now functioning properly. 🚗💡

Regards
Autotronics

Rated 5 out of 5 stars

Autotronics were very helpful and quick…

Autotronics were very helpful and quick at fixing the issue we had.

22 April 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you for your kind words! We're glad we could help and get the issue resolved quickly for you. Your feedback means a lot to the team! 😊

Regards
Autotronics

Rated 5 out of 5 stars

Auto Tronics review

The service provided was carried out fast and efficiently. I was kept abreast of the repair with texts and received a all from one of the technicians about my repair. I had reason to call the company an several occasions and the staff we polite and knowledgeable. I would thoroughly recommend the service Auto Tronics provide.

17 April 2025
Unprompted review
Autotronics logo

Reply from Autotronics

HI

Thank you so much for your thoughtful review, Wailingsnail! We're thrilled to hear that you were satisfied with the speed, communication, and professionalism of our service. It's great to know our team was able to keep you informed and supported throughout the process. We truly appreciate your recommendation and look forward to helping you again in the future if needed!

Regards
Autotronics

Rated 5 out of 5 stars

What a great service

What a great service, quick turn around and all repaired with a lifetime warranty

11 April 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you for the fantastic feedback! We're so pleased to hear you had a great experience with our service and that the quick turnaround and lifetime warranty met your expectations. Your support means a lot to us!

Regards
Autotronics

Rated 5 out of 5 stars

Fast

Very easy to use
Very good and quick

17 April 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thanks for the great feedback! We're so glad you found our service fast and easy to use. If you ever need anything again, don’t hesitate to reach out! 😊

Regards
Autotronics

Rated 5 out of 5 stars

Excellent service & great prices

Excellent service & great prices. We sent a part to this company which they received on Friday & it was delivered back to us on the following Tuesday. We will definitely be using them again & would highly recommend.

15 April 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you so much for your kind words! We’re thrilled to hear you were pleased with the service and turnaround time. We look forward to working with you again! 😊

Regards
Autotronics

Rated 1 out of 5 stars

Absolute legendary scam

Absolute legendary scam! They state on their website that they can repair a module with the exact number and error code, after they say that nothing is wrong with it, and they return it IN THE SAME CONDITION but still they charge you with £75! What a joke, AVOID!

15 June 2024
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you for your feedback. We sincerely apologise for the experience you’ve had, and we understand your frustration. We take these matters seriously and have already refunded £294.00 GBP to resolve the situation.

Our goal is to provide transparent, professional services, and it’s clear that we fell short in your case. We’ve made improvements to our processes to ensure this doesn’t happen again.

If you’d like to discuss this further or have any other concerns, please don’t hesitate to reach out. We value all customer feedback as it helps us improve our services.

Regards
Autotronics

Rated 5 out of 5 stars

Couldn’t ask for more

Couldn’t ask for more. Quick, good communication and items returned without issue. Don’t hesitate

12 April 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you for the great feedback! We're glad to hear everything went smoothly. We truly appreciate your trust and hope to assist you again in the future! 😊

Regards
Autotronics

Rated 5 out of 5 stars

Great customer service

Great customer service. Quick and helpful

3 April 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you for the kind words! We're so happy to hear you had a positive experience. If you need anything else, feel free to reach out! 😊

Regards
Autotronics

Rated 5 out of 5 stars

Fixed the intermittent engine shutdown on VWT5

Had a VW T5.1 with intermittent engine fault
It would drive fine for 10 trips, trip 11 rough start and idle issues, go into limp mode and shut down, wait 5 mins, start the engine and it runs fine again. Been to 3 garages, spent thousands changing sensors, fuel pumps, fault finding. Sent the ECU off, it was away around 2-3weeks. Fitted it back in the van. No more intermittent fault, it also fixed a few other issues like indicator in dash flashing erratically and central locking popping while driving along. Really good service from Autotronics. T5 running perfect again

14 March 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you for sharing your experience! We're so glad to hear that the ECU repair resolved the intermittent engine shutdown and other issues on your VW T5. It’s great to know that our service helped get your van running smoothly again! If you need assistance in the future, feel free to reach out. 😊

Regards
Autotronics

Rated 5 out of 5 stars

ABS pump repaired

After removing and sending off a faulty ABS pump it was returned within 5 working days fixed. Faultless service.

4 April 2025
Unprompted review
Autotronics logo

Reply from Autotronics

Hi

Thank you for the great feedback! We're glad to hear that the ABS pump repair was handled smoothly and returned to you so quickly. If you ever need assistance again, don’t hesitate to get in touch! 😊

Regards
Autotornics

Rated 5 out of 5 stars

I was very impressed

I was very impressed, with the service provided by this company.
The repair of my Eis switch was fast and arrived the next day.
Updated when the job was finished and when the item was posted.
Re instaled the switch and so far so good it worked.

9 April 2025
Unprompted review
Autotronics logo

Reply from Autotronics

HI

Thank you for the kind words! We're thrilled to hear that you were impressed with the fast service and updates. It's great to know that your EIS switch is working well after the repair! If you need anything else in the future, don’t hesitate to reach out. 😊

Regards
Autotronics

Rated 2 out of 5 stars

Great communication

Great communication, unfortunately clocks do not work after repair, a little disappointed on return the dame with access and also the clocks now sending code to M/C which closes my exhaust valve (Exhaust vale is free and not corroded).

9 April 2025
Unprompted review
Autotronics logo

Reply from Autotronics

HI

Thank you for your honest feedback. We're genuinely sorry to hear that the repair did not resolve the issue and that new complications have arisen. That’s certainly not the outcome we aim for. We’d like the opportunity to put this right — please get in touch with our support team so we can further investigate and offer a resolution.

Regards
Autotronics

Rated 5 out of 5 stars

Helped me to resolve my problem so no…

Helped me to resolve my problem so no repair bill. Very friendly.

8 April 2025
Unprompted review
Autotronics logo

Reply from Autotronics

HI

Thank you for sharing your experience! We're happy to have been able to help resolve your issue. Our team is always here to assist, and we're glad you found our service friendly and helpful. Let us know if you need anything else in the future! 😊

Regards
Autotronics

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