Very good experience Excellent courtesy at the check in point with your staff It’s a pity that I couldn’t use my American Express credit card to prepay the booking, forcing me to pay the rent at s... See more
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Location
Switch locationVia dell'Aeroporto di Fiumicino 320, c/O Rent a Car Area, TORRE UFFICI 2, 00054 Fiumicino, Lazio, IT
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See what reviewers are saying
Excellent, helpful, courteous staff. No line at pick up at Fiumicino airport. Audi A4 wagon was in perfect condition. Only difficulty was returning the car Afterhours at the train station in Rome, you... See more
Company replied
Car was as per booking and it was easy to pick it up. Return was equally easy and fast, no discussions and no hidden extra-charges, which is unusual in Italy where some car rental companies try to ta... See more
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Absolutely horrific experience do not use this company. Arrived at desk in Rome with my 3 kids. From first moment I got to desk it was as if I was never getting the pre paid rental car - Veronica at... See more
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Company details
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Via dell'Aeroporto di Fiumicino 320, c/O Rent a Car Area, TORRE UFFICI 2, 00054, Fiumicino, Lazio, Italy
- +39 06 6595 4103
Auto e furgoni
3.9
Great
417 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional service
Professional service, car in good conditions and clean, easy to pick and drop, over expectations
19 April 2026
Very good experience
Very good experience
Excellent courtesy at the check in point with your staff
It’s a pity that I couldn’t use my American Express credit card to prepay the booking, forcing me to pay the rent at site.
I’ll surely rent a car with Autovia again.
30 September 2026
Reply from autovia.it - Fiumicino Aeroporto
Dear Customer,
thank you for your kind words and for your trust. We hope to have the opportunity to serve you again.
The Autovia Team
Very nice and helpful staff at the…
Very nice and helpful staff at the desk.
Also the car was in great condition.
17 September 2026
Reply from autovia.it - Fiumicino Aeroporto
Dear Customer,
thank you for sharing your experience. We are happy to know that you were satisfied with our service.
The Autovia Team
Easy and fast pick-up
20 September 2026
Reply from autovia.it - Fiumicino Aeroporto
Dear Customer,
we are very pleased to read your feedback. Thank you for choosing our service and for sharing your experience.
The Autovia Team
Service-minded staff.
15 September 2026
Reply from autovia.it - Fiumicino Aeroporto
Dear Customer,
thank you for choosing us and for leaving such a positive rating. We hope to welcome you again soon.
The Autovia Team
No customer support
They offer chinese cars instead of the ones advertised. I booked a Golf. This oftens happens but wanted a 'normal' car.
The girl at Rome was very good, however, my issue is if something goes wrong with the car, which it did. No one answers the phone and you are stranded.
8 September 2026
Unprompted review
Reply from autovia.it - Fiumicino Aeroporto
Dear Customer,
we are sorry about the problem you experienced with the vehicle and, above all, about the difficulty in receiving telephone assistance when you needed it.
A booking is for a vehicle category and does not guarantee a specific model or brand, so the car provided may differ from the one shown as an example during the booking process.
The assistance issue is different: when a problem occurs with the vehicle, customers should be able to receive support. We are therefore sorry for what you describe and will take your feedback into account.
The Autovia Team
Absolutely horrific experience do not use this company
Absolutely horrific experience do not use this company. Arrived at desk in Rome with my 3 kids. From first moment I got to desk it was as if I was never getting the pre paid rental car - Veronica at the desk incredibly unhelpful. My credit card had my initials and even after showing my online banking to prove the card was registered to myself, having my passport and driving license and other cards in my full name, Veronica refused to proceed with my booking. I have not had a response from Customer service to my complaint. I will be escalating this matter legally. WORST CAR RENTAL EXPERIENCE.
16 August 2026
Unprompted review
Reply from autovia.it - Fiumicino Aeroporto
Dear Customer,
we are sorry for the experience you described and also that you have not yet received a response to your complaint.
A physical credit card in the customer’s name is required for vehicle collection. The name shown on the card must correspond with the documents provided and, where only initials or abbreviated names appear, card ownership must be clearly verifiable.
As you state that you also provided supporting banking documentation, we believe the circumstances at the desk need to be reviewed specifically. If your complaint has not yet been handled, please contact customercare@autovia.it with your booking details and, if available, the reference to your previous complaint.
The Autovia Team
Very polite and helpful staff
Very polite and helpful staff, nice and clean car with low mileage, quick service and pickup, also at car return! That’s how it’s supposed to be. A big thank you to Veronica (?) at the contract counter at Fiumicino.
3 September 2026
Reply from autovia.it - Fiumicino Aeroporto
Dear Customer,
thank you for your positive rating. We truly appreciate your trust and hope to see you again in the future.
The Autovia Team
Insurance scam they forced us into…
Insurance scam they forced us into buying they Insurance when we had full coverage already with the company we booked through online. 134 extra or they wouldn't give us the car. Do not go with them and report them.
21 August 2026
Unprompted review
Reply from autovia.it - Fiumicino Aeroporto
Dear Customer,
we are sorry for the experience you describe.
We understand your frustration, but we cannot accept Autovia being described as an “insurance scam”. A protection purchased through a broker is separate from the protection plans offered by Autovia and does not automatically replace the rental guarantee requirements.
Autovia protection plans are optional. However, when the customer does not meet the standard guarantee requirements, for example because an eligible credit card is not available, the branch may in some cases propose an alternative solution that includes full protection and allows the rental to proceed.
This solution is not compulsory: the customer remains free to accept it or refuse it. If it is refused and the standard requirements for vehicle collection are not met, the car may not be released.
The Autovia Team
Got scammed
Wanted a credit card with my full name on it, no card has this in the UK, its initials and your sir name, that wad the car from.the broker denied, they they offered me a car straight from them 3x the price of the 1st car and my card is fine to use for that. They scam tourists, might be ok for locals
14 August 2026
Unprompted review
Reply from autovia.it - Fiumicino Aeroporto
Dear Customer,
we are sorry for the experience you describe, but we cannot accept Autovia being described as a “scam” or accused of targeting tourists.
For the rental guarantee, the credit card must be in the name of the main renter and must allow the cardholder to be identified correctly. Where the card shows only initials, abbreviations or an incomplete name, additional documentation may be requested to confirm that the card belongs to the person named on the rental.
These requirements are not limited to local customers and are communicated in the rental conditions and in the information provided through booking platforms.
You also state that the same card was subsequently accepted for a new rental made directly at the desk. This does not necessarily mean that the original booking requirements were ignored: a new rental may be concluded under different conditions or through an alternative solution proposed by the branch. The customer is always free to accept or refuse such a proposal.
We understand why the difference in price and the acceptance of the same card may have appeared contradictory, but these circumstances do not mean that Autovia deliberately refuses broker reservations in order to charge tourists more.
The Autovia Team
They went beyond the call of duty to…
They went beyond the call of duty to solve a big problem (ours) and get us on our way. Friendly, efficient and highly recommended!
1 August 2026
Reply from autovia.it - Fiumicino Aeroporto
Dear Customer,
thank you for your kind review and for choosing Autovia. We are glad you enjoyed your experience with us.
The Autovia Team
Very good service and professionalism
Always a very good service and will book again with them
30 July 2026
Reply from autovia.it - Fiumicino Aeroporto
Dear Customer,
we are glad to hear that you had a positive rental experience with us. Thank you for choosing Autovia.
The Autovia Team
A horrible experience with Autovia Ecovia at Fiumicino Airport, Rome
We had a terrible experience during the rental pickup. On July 11, 2026, at around 13:00, my wife, our two children, and I (Yekutiel Rot) arrived at the Ecovia desk at Fiumicino - Leonardo da Vinci Airport (Booking Reference Number: ECO-26242335.
The representative at the counter, Veronica, adamantly claimed that the credit card in our possession—the very card used to make the booking—did not meet their company requirements. This was despite us thoroughly verifying back home before booking that the card met all necessary conditions. The card is a physical plastic card, registered under my name, with embossed details, and issued by VISA.
Veronica refused to call a supervisor, refused to connect us with anyone from Economy Bookings by phone, and strongly insisted that for our vehicle to be insured, we had to pay an additional €294. This was unreasonable, as we had already paid for full insurance coverage when booking in advance through Economy Bookings.
Left with no choice, we paid the €294 because we wanted peace of mind and were terrified of driving an uninsured vehicle. We felt completely trapped, as we had already prepaid for the entire reservation, including insurance, roadside assistance, and all required features.
The service provided by Veronica and her colleague at the desk, Cristian, was distant, unhelpful, and borderline hostile. Because we voiced our strong frustration, she wanted to get rid of us and "upgraded" us to a slightly higher-class vehicle than originally booked. This did nothing to improve how we felt—we continued our trip with a deep sense of distress and the clear realization that we had been scammed.
We demand a full refund of this amount, a formal apology, and financial compensation for the emotional distress caused. Should we not receive proper compensation promptly, we will share our story with our network and across all available platforms, warning everyone to NEVER do business with Ecovia or Economy Bookings.
I expect a prompt response regarding the resolution of this matter.
Sincerely,
Yekutiel Rot
11 July 2026
Unprompted review
Reply from autovia.it - Fiumicino Aeroporto
Dear Customer,
we are sorry about how the pick-up was handled at Fiumicino. A physical credit card in the driver’s name is required and must also meet the rental guarantee requirements. Coverage purchased through Economy Bookings is separate from Autovia’s contractual protection and does not replace the card requirements.
When a card is not considered eligible, full coverage may be offered as an optional solution allowing the rental to proceed. However, its cost and conditions must be explained clearly, without giving the impression that the vehicle would otherwise be uninsured.
We understand your anger, but we cannot accept Autovia/Ecovia being described as a scam. The card refusal, the €294 charge and the conduct reported at the desk require a review of the documents. Please send the voucher, rental agreement and payment receipt to customercare@autovia.it, without providing your full card details. The refund request can be assessed once the case has been reviewed.
The Autovia Team
Reply from autovia.it - Fiumicino Aeroporto
Dear Customer,
thank you for your positive review. We are pleased to know that your experience with Autovia met your expectations.
The Autovia Team
Absolutely appalling treatment of…
Absolutely appalling treatment of customers. We arrived with a credit card that only displayed intials and surname, not full name.
We were told we had 2 options. Cancel the booking and lose the paid amount or take the extra insurance at £323.50.
Sorry what??? We had already paid for insurance with the rental and all of a sudden the credit card with just the initials is good enough to pay £323.50! How on earth does that make an inch of sense!!!!!!!
25 June 2026
Unprompted review
Reply from autovia.it - Fiumicino Aeroporto
Dear Customer,
we are sorry for the inconvenience. The card used as a guarantee must be physical, in the customer’s name, and must allow staff to clearly verify that it matches the name on the booking. A card showing only initials may therefore not be accepted for the security deposit.
Paying for a service and using a card as a rental guarantee are, however, two different transactions. The full coverage offered at the desk was an optional solution which, by removing the excess, could allow the rental to proceed even without a card meeting the standard guarantee requirements.
We understand that the explanation you received may have seemed unclear, and we are sorry that the service did not meet your expectations.
The Autovia Team
The offer was fit my expectations
The offer was fit my expectations, can be cheaper, but affordable due to it was no reservation.
28 June 2026
Reply from autovia.it - Fiumicino Aeroporto
Dear Customer,
we are glad to hear that you had a positive rental experience with us. Thank you for choosing Autovia.
The Autovia Team
Reply from autovia.it - Fiumicino Aeroporto
Dear Customer,
thank you for your kind words. Your feedback motivates us to continue offering a professional and attentive service.
The Autovia Team
Autovia does not respect its customers (SCAM)
My family and I (wife and 2 kids) arrive at the Autovia counter situated in the Rome Flumicino airport on May 23rd 2026 to claim the car that I had rented and paid for from Montreal, Canada. I give the teller the car rental information, the teller checks it out and tells me that the car that i had reserved and paid for (a 12 days period) was given to another customer...I tell him that the car that I wanted was already paid and reserved for the period of my stay in Italy...The teller says that I was late to clain my car (my reservation was for 10:30 but arrived at 12:30 at the reservation counter due to the chaos at the airport once we arrived) and mentions that he gave it to someone else. The individual tells me that I only have one option and that option is to pay an extra 368$ for a totally different category of car that I had reserved. I tried to reason with the gentelman, but he refused to listen to me. The gentelman was very arrogant. My wife and kids, tired after an 8 hours flight, were panicking because of the situation. I asked to speak to his supervisor, the teller tells me that he was not available. I paid the extra 368$ and left with a sour taste in my mouth...I believe that i need to get compensated for the extra money that I paid for. It`s illogical that a car that has been reserved and paid for for a 12 day period to be given to someone else...it`s a scam.
23 May 2026
Unprompted review
Reply from autovia.it - Fiumicino Aeroporto
Dear Customer,
we are sorry for the inconvenience experienced with your family after a long journey, but we firmly reject the accusation of scam.
Autovia honours reservations when the customer arrives at the desk on the confirmed day and time, within the tolerance period stated in the rental conditions. At airport locations, if the flight number was correctly provided in the booking, a wider tolerance is considered based on the originally scheduled arrival time. Beyond these limits, availability of the booked category may no longer be guaranteed.
In such cases, when the original category is no longer available, the office may offer an alternative solution, which may involve a different category and a price difference. We are sorry if the communication at the desk was perceived as unhelpful or not clear enough: courtesy and support must always be part of the service, even in complex situations.
The Autovia Team
Great service
5 May 2026
Reply from autovia.it - Fiumicino Aeroporto
Dear customer,
we are delighted to receive your positive review. Thank you for trusting our company.
The Autovia Team
Great customer service and wonderful…
Great customer service and wonderful staff! Truly enjoyed our rental experience.
8 February 2026
Reply from autovia.it - Fiumicino Aeroporto
Dear customer, your feedback is greatly appreciated by our entire team. Thank you for choosing Autovia.
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