Fast Car Return procedure! But please offer less chinese ugly cars and run better more nice an more emotional EU Cars like VW or Fiat .
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See what reviewers are saying
Very pleasant experience. Got upgraded to a much better (practically brand new) car for free. Staff was very polite and helpful. No issues with booking or extra charges.
Company replied
The check-in and the check-out of the car were pretty fast. I clarified some doubts before the time of rental and the answers were fast and assertive. So the service at all was amazing. But the car wa... See more
Company replied
AVOID AUTOVIA> The company states mastercard,visa are cards they accept for deposit and placing a block amount if not buying their insurance. Arrived Milan Linate airport. But when you arrive y... See more
Company replied
Company details
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Viale Enrico Forlanini 123, 20134, Milano, Lombardia, Italy
- +39 388 405 7996
Auto e furgoni
3.9
Great
253 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Clerks make great companies
What made this experience great was the clerk who assisted us at the Milan Linate airport. She was wonderful - very informative and assisted us with each step of the process of rental.
28 September 2025
Reply from autovia.it - Linate Aeroporto
Thank you sincerely for your wonderful 5-star review!
We’re delighted to hear that your experience at our Milan Linate location was made special by our kind, professional, and helpful clerk. We truly believe that great people make great companies, and your words are a wonderful recognition of that.
We’ll be sure to share your feedback with the Linate team — they’ll be thrilled to hear it!
We look forward to welcoming you again soon.
The Autovia Team
Smooth experience, despite arriving 9 hours later than planned.
The overall experience was very positive. We booked through rentalcars.com part of booking.com, and as soon as we were notified of the cancellation of our flight, we contacted the booking.com help line and they send an email to Autovia advising them of our new arrival schedule. When we finally arrived at Linate, some 9 hours later than planned, the lady at the counter was friendly, efficient and made no fuzz at all. It helped that my details were already on their system, because I had rented with them before, so everything went quickly with no real paper work to fill in.
The only bad experience was the fact that there was no windscreen wash, and that the warning system to keep your hands on the wheel (which was every 30 seconds on the motor way, whilst I had my hands on the steering wheel) could not be switched off, eventhough I had selected driver alert warnings off. Perhaps I just don't know how a Citroen DS7 works.
But overall, I would highly recommend Autovia at Linate airport.
13 October 2025
Reply from autovia.it - Linate Aeroporto
Thank you very much for your detailed 4-star review!
We’re delighted to hear that, despite your flight being delayed by 9 hours, your rental experience at Linate Airport was smooth and handled with friendliness and professionalism by our staff. It’s great to know that the process was quick and efficient, especially as a returning customer.
We’re sorry for the minor inconvenience regarding the windscreen wash and the driver alert system. Your feedback is extremely valuable and will help us further improve our vehicle preparation and quality checks.
We look forward to welcoming you again soon and providing an even more seamless experience.
The Autovia Team
Reply from autovia.it - Linate Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Avoid at all costs
If I could give them zero stars I would. Rented in Milan Linate airport- broke down on day one in Bergamo. Milan called a tow for us, directed us to go to Bergamo airport to pick up another. Bergamo advised they ‘could not find the car’ (despite their company calling for the tow) and made us wait for 3 hrs, basically accused us of stealing it. They eventually found it.. then advised they didn’t have a replacement car available for us. We have sent multiple emails to customer service, all unanswered, We have received no refund and they kept our $500 euro damage deposit. Avoid this company, total scam. Not to mention the clerk we dealt with Bergamo was beyond unfriendly. We were polite and reasonable the entire way though- and I understand that every company has a bad day- but this is still ongoing with zero assistance. I don’t understand how they could still be in business. One time tourist clients I guess.
21 July 2025
Unprompted review
Reply from autovia.it - Linate Aeroporto
Dear Customer,
we are sorry for what happened. To investigate properly and give you the right support, we kindly ask you to provide your contract number and contact us at customercare@autovia.it
Only through our official channel we can check the details of your rental, including the deposit and refund status, and provide a proper resolution.
Autovia Team
Very bad axperience and not friendly
Very bad axperience. They did not accept the payment and then we had to wait 3….. hours for the car. “No cars available at the moment”, what a joke… we were the only people there…
DON’T BOOK AUTOVIA!!!
30 August 2025
Unprompted review
Reply from autovia.it - Linate Aeroporto
Dear Customer,
under your surname we cannot find any booking, so we kindly ask you to provide us with your contract number so we can verify what happened. Without details it is impossible for us to investigate properly. Please contact us at customercare@autovia.it
Autovia Team
There was no full tank of benzine when…
There was no full tank of benzine when we took the car.
23 August 2025
Reply from autovia.it - Linate Aeroporto
Dear Customer,
we are sorry for any misunderstanding, but please note that our fuel policy is not “full to full.” The car is returned with the same fuel level as when it was picked up. This information is always clearly stated in the rental terms during the booking process.
Best Regards,
Autovia Team
The staff are fantastic to deal with
The staff are fantastic to deal with. They literally couldn't be more helpful and I'll use them the next time I visit Italy for sure.
19 August 2025
Reply from autovia.it - Linate Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Rental refused despite valid ID – no refund given
I had prepaid for a vehicle rental and showed up at the agency with a valid physical ID, exactly as required. Despite this, the staff refused to give me the car, claiming my ID was not acceptable.
I contacted their customer service afterwards, and they falsely stated that I did not have my ID physically with me — which is simply untrue.
They have kept my money and refused any refund. I've reported the case to the European Consumer Centre (ECC France) for assistance.
This is not just poor service, it's a dishonest business practice. I strongly advise others to avoid this company until they take accountability and treat customers fairly.
13 June 2025
Unprompted review
Reply from autovia.it - Linate Aeroporto
Dear Customer,
We note that we have already addressed your concerns multiple times. We kindly ask you to refrain from repeating the same complaints publicly, as we have thoroughly reviewed your case and provided all the necessary explanations.
If you have any new information or further questions, please contact our customer service directly. We remain available to assist you within the terms and conditions of the rental agreement.
Thank you for your understanding.
Best regards,
Autovia Team
Stress Free car hire
Had a great experience with Iron Man at check in. Was really fast and a simple process. Iron Man was super friendly and helpful, he upgraded our car and even had the decency to come away from his desk to show me and my wife exactly how to find the location of the car park as we’d struggled to find it in our previous visit. I hire cars from airports at least 8 times per year and I have to say it was the best experience I’ve ever had for checking in. Zero queue! The hand back was also very straightforward and fast. We had a friendly lady who was also very efficient and the whole process was stress free. Will definitely be using EcoVia again.
14 July 2025
Reply from autovia.it - Linate Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Reply from autovia.it - Linate Aeroporto
Dear Customer,
Thank you for your kind feedback! We're pleased to hear you were satisfied with the quick service and the quality of the car. If there's anything we can improve to make your next experience a full 5 stars, we’d love to hear your suggestions.
We hope to welcome you again soon!
Best regards,
Autovia Team
The car I rented was faulty
The car I rented was faulty, or at least this is what the warning light on the display was telling me. I signalled the problem to the autovia service, who called the car assistance service. The car assistance took the car away for repair. I spoke and wrote to the customer care service: no reaction, and instead, one month later i received a request to pay 250 euros for the car assistance.
I am still waiting for the customer care to come back to me. It is virtually impossible to get hold of that service on the phone, so i can only hope to receive a reply to my messages.
Never again!!!!!
21 May 2025
Unprompted review
Reply from autovia.it - Linate Aeroporto
Dear customer,
an internal check shows that roadside assistance intervened at your request for a fault related to a simple non-working light bulb, an anomaly that does not justify the use of a tow truck. We also specify that, having made the reservation through a broker, any requests for reimbursement must be addressed directly to them.
For further clarifications, we remain at your disposal at customercare@autovia.it.
Best regards,
Autovia Team
2h in line
Generally good, but you can end up waiting for 2h in the line because only one lady is working….
5 June 2025
Unprompted review
Reply from autovia.it - Linate Aeroporto
Dear Customer,
we’re sorry to see such a low rating based only on the waiting time. Even if there is just one person visible at the counter, that doesn't mean other team members aren’t working behind the scenes to prepare vehicles and manage ongoing operations.
Please kindly note that we are currently in high season, which may cause some delays despite our best efforts to assist all customers promptly.
We appreciate your understanding and patience.
Kind regards,
Autovia Team
Convienient and very good price
Very good price - even after last minute booking. It was easy to find the office in the airport, and was met by friendly staff who didn't insist on additional insurance and other add ons. Good condition of the car and great value for the price.
27 May 2025
Reply from autovia.it - Linate Aeroporto
Dear customer,
Thank you for your kind feedback!
We’re glad to hear that you found our prices very competitive, even with a last-minute booking.
It’s great that you had no issues locating our office at the airport and that our staff provided friendly service without pushing additional add-ons.
We’re also happy the car was in good condition and that you felt you received great value.
We look forward to assisting you again soon!
Best regards,
The Autovia Team
Reply from autovia.it - Linate Aeroporto
Dear Customer,
Thank you so much for your wonderful feedback!
We’re delighted to hear that our friendly staff provided you with amazing service. It’s always our goal to make every rental experience a positive one.
We look forward to assisting you again in the future!
Best regards,
The Autovia Team
The agency do not have the number agent…
The agency do not have the number agent needed, we waited 2 hours before we get the car. I strongly recommend to get a car from an alternative company, they are not reliable!
24 May 2025
Unprompted review
Reply from autovia.it - Linate Aeroporto
Dear Customer,
Thank you for your feedback. We understand that waiting can be frustrating, especially during peak times. Occasionally, during high season, wait times may be longer, but a 2-hour delay is very unusual. We appreciate your patience and hope to provide a smoother experience next time.
Kind Regards,
Autovia Team
it's fine
it's fine, car retal in italy is always a bit slow and you have to submit a lot of forms and confirm everything again. even if you already paid for your car. we got a bigger car then we booked.
20 May 2025
Reply from autovia.it - Linate Aeroporto
Dear Customer,
Thank you for your honest feedback. We understand that car rental procedures in Italy can sometimes feel slow and require multiple confirmations. We appreciate your patience with the process.
We’re glad you enjoyed the upgrade to a bigger car and hope it made your trip more comfortable.
We look forward to serving you again and making your next experience even smoother!
Best regards,
The Autovia Team
Deceptive Practices & Hidden Expensive Insurance Fees – Avoid This Rental Company!
My experience with this rental company was a complete disappointment. What was supposed to be a Jeep Renegade rental turned into a forced downgrade to a noisy and cheap, DR car, with no alternative offered.
The cost of full insurance was absurd higher than the car rental itself. Like many rental companies today, they push their own expensive insurance instead of allowing customers to use cheaper third-party options threatening to hold the entire deposit, even if you have full coverage.
To make matters worse, the full-to-full fuel policy was not respected. Instead of receiving a full tank, I got only 1/4, forcing me to calculate fuel consumption carefully just to avoid leaving extra fuel behind. Despite this, they still held a £100 fee in case the tank wasn’t refueled properly to that exact level.
This was my first and last time using this company. I hope this review helps others find a more honest and reliable car rental service.
21 January 2025
Unprompted review
Reply from autovia.it - Linate Aeroporto
We are deeply sorry that you dispute every single aspect of the rental.
In short-term rental:
- the booked category is not a guarantee of a model.
- The fuel policy requires returning the vehicle with the same level it had when leaving.
- the cost of protection is calculated in proportion to the risk that the Company runs for returns with new damage or theft of the vehicle, and is not subject to seasonality like the rental cost.
It seems to us that the conditions of the service for these types of rental were not clear and this contributed to disappointing your expectations. If you would like further clarification, you can write to the following email address:
customercare@autovia.it
BEWARE OF TAKING CAR FROM THIS COMPANY
18 February 2025
Unprompted review
Reply from autovia.it - Linate Aeroporto
We are grateful for your review. We are sorry that your opinion is so negative but we would need more details to evaluate compensation or clarifications.
We invite you to write to the following email address: customercare@autovia.it
Best regards.
Autovia Staff.
This is an atrocious company
This is an atrocious company. we’ve been given a car in poor condition, dents, no hub caps and no tread in the tyres. I wouldn’t recommend this company to anyone and we will NEVER use it again
15 February 2025
Unprompted review
Reply from autovia.it - Linate Aeroporto
Thanks for leaving a review. We are sorry that our service did not meet your expectations.
We would like to better understand the reasons for your disagreement in order to improve in the future. If you like, contact us directly at customercare@autovia.it to find out more about your report.
Best Regards
The check in staff Souha'l and Hassad…
The check in staff Souha'l and Hassad were really good. and the pick up ans return were also easy
10 February 2025
Reply from autovia.it - Linate Aeroporto
Thank you so much for your 5 star review! We are happy that your experience with Autovia was positive and that our service met your expectations. We are waiting for you for your next rental!
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