autovia.it - Malpensa Aeroporto Reviews 

This company’s moral compass is so broken I’m surprised they are still in business. Do NOT use unless you want your money to be “stolen” and no car provided.

When we arrived at Autovia in Malpensa airport, we were told our booking had been cancelled because we were two hours later than the booking time. Several other persons who arrived at the same time were told the same, but given various other times. One group included a family with a young baby. When we all asked if they could assist with finding a solution, the despicable and rude agent asked “am I your slave?” And “that’s your job.” If he isn’t fired, it is clearly apparent that this is their company culture and training.

If we hadn’t booked through Expedia unlike the others, our money would still be held by Autovia in a foreign country with little way of any recourse.

On top of this, their shuttle service is archaic. They just order a shuttle and someone picks up whoever and you can be waiting for several shuttles as he’ll pick up others they haven’t even called ahead.

Overall, we ended up going with another company last minute waiting time, and having to pay a premium due to last minute notice and car availability. On top of this, I think if I wanted to donate I’d choose a worthy charity.

MALPENSA AIRPORT
Collection of the car took 1:40.'
1 - I rented the car via easyJet, and the information provided and supplied by Autovia Ecovia Furgovia needed to be corrected. I arrived at the Easyjet terminal, and the information on the voucher referred to the wrong terminal. I tried to contact the provided number insistently, and after 7/8 times, someone told me to walk to the shuttle designated area and wait a few minutes. I waited for another 45' - the drive to the car rental took another 15'. Upon collecting the car, I argued with the agent about the delay, and he kept telling me that I should not share my experience with him, nor could he change the collection time on the contract ( as I had already lost more than an hour because of their delay ). At the end of the paper transactions and handing the car key, he turned into a rude and unprofessional agent. The parking is inside an old hangar, and there are no numbers on the car park, so when I asked him where my car was parked, he replied: "on the left-hand side, "as if on the left-hand side there were only two cars parked instead that hundred ... I had to search for the car randomly...

LINATE AIRPORT
I tried to contact Linate Autovia Ecovia Furgovia on May 20th, 21st, 22nd, and 23rd by phone to get the return address of the vehicle. No one in any of these days picked up the phone. Upon arriving in Linate car rental return, I could not find any sign for Autovia Ecovia Furgovia, so I parked on the 4th floor and looked for an agent. I asked other car rental companies, but they did not know their location. By then, I saw other tourists struggling with the same problem. We walked into the terminal and found two agents in a booth hidden behind columns, so they were not visible, nor were there any signs in the parking lot or in the airport to indicate where to go.
The agent apologized for the trouble, and when I asked to review the car and close the contract bill she told me no worries it will be done and sent to you later. I told her I was not particularly eager to do this way but she insisted that no one was available to perform a car return check ...
After 3 weeks I have not yet received the closing of the contract and most importantly the € 500 deposit are not back onto my amex card yet. I will wait another week before take legal action against the scammers Autovia Ecovia Furgovia

I was a little apprehensive initially using a car hire firm I hadn't heard off especially with all the horror stories you read but I took a chance after seeing the rating on Kayak & I have to admit I wouldn't hessiate to use Autovia again. That being said I would still always recommend taking videos and photo of the car condition to be extra safe, it was reassuring that the car was modern and clean.

Really competative prices and the member of staff who served us was super helpful giving advice on routes to avoid awkward toll roads etc.

I had a less than satisfactory experience renting a car from Autovia. Upon arrival, I was surprised to learn that an International Driving Permit (IDP) was mandatory, a detail that was neither highlighted during the booking process nor communicated clearly beforehand. When I could not produce an IDP, I was informed that I would be charged an additional fee amounting to roughly 30% of my rental contract’s total cost.

This lack of transparency regarding essential requirements and fees not only caused inconvenience but also led to unexpected financial burden. I am disappointed with Autovia for not being upfront about their policies and would caution potential customers to double-check all requirements and hidden charges to avoid similar experiences.

Stay away from this scam company if you don't want to get robbed! They will charge your credit card for some made up damage months after the rental, even if they already returned the deposit and you don't agree with any damage. I was charged 107 EUR 4 months after the rental.
SCAMMERS!

THE GOOD STUFF - £20 A DAY! Wow. I cost almost as much to park my car than to rent it.

THE BAD STUFF - CONTACT DETAILS – Phone numbers provided on booking sheet did not work.
LOCATION – I didn’t bother to tick the “Airport Counter Only” box because many Italian airport have car rental companies right outside the terminal, but this one is FIVE MILES off-site (mind you we only waited 5 minutes for a shuttle each time though the transfer took 10 minutes).
PROCESSING – Despite a fairly quick pick-up from the shuttle (and being the first in line at the counter), it took ONE HOUR to get checked in (It would have been double that for the person behind me). The desk agent apologized for the “slow system”, but it seemed as if every screen created total confusion in the agent
VEHICLE – The vehicle was quite old with 65,000 miles and LOTS of body damage (so I had to take lots of photos to make sure that I wasn’t blamed for any of it). Also, the engine had a loud rattle which was not only very annoying, but also added stress that the car might breakdown ruining our holiday.

Awful, cheater company, do not use at all !!!

Autovia extra charged us and asked to pay a 107,99 euro extra for we do not know what, because preivously we paid everything to Rentalcars with full insurance! They did not want to change the name on the rentals or getting contact with rentalcars or find any solutions. Ecovia/Autovia is not a reliable partner, they are asking extra money from their customers for nothing..So I was scammed by Autovia.

DO NEVER TRUST A COMPANY THAT HIDES FEES!

I can confirm, that the staff simply ask you to sign an electronic device and you are not able to see on paper what you have signed.The staff doesn't show you any piece of paper or any electronic version prior you sign.

They hide extra fee's from you!

Then you will be charged with many extra charges and penalties. So you will pay at least double compare for that price what you were previously paid.

They will try to create additional fees wherever they can !!!!!

WS PHOTOS EDITS
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10 reviews · 18 ratings
Autovia Milano Malpensa Aeroporto
Kingparking Aeroporto Malpensa, Via Europa, N°90, 21015 Lonate Pozzolo VA, Italy
This company is a great fraud.
I have rented a car early June which was broke due to fuel/natural gas valve defect which couldn't read that the fuel tank is full. So I got a replacement after suffering for 5 hours.
Since then they are trying to rub me by sending requests to my canceled credit card.
1st 244 euros in August without any notification

2nd an email 3 weeks back to pay 750 euros while cost of changing valve was 50 euros and the rest are other charges and fines bla bla bla

3rd 20 minutes ago they tried to charge me 903 euros twice but rejected by my bank.

And now they tried again with 244 euros.

This company is not recommended and I urge anybody reading this message not to deal with them as they will find a reason to steal your money.
I say to them STOP ✋️
You will loose all your customer base inshalla
Fraudulent company

Autovia/Ecovia (Malpensa Airport, Milan Italy)

Such a terrible experience. Booked an extra driver for free, but still had to pay 'because they already made up the contract'. Gas tank was 1/4 full and they tried to make us pay for it on return. Also, on return they found some minor damage to the car. We didn't take pictures before renting the car (my fault I guess) so I accepted the damages. we were charged with about €500,- half of which were administration fees. The car itself was decent and cheap, but the lack of service, poor communication and mistakes makes me write this honest review to say: avoid Autovia/Ecovia Malpensa.

SCAM - they will charge you extra hidden fees and keep your security deposit! Stay away and pick a more reliable car rental company like Hertz or Europcar. Their customer service is horrible and does not respond to any emails or messages.

STAY AWAY - zero stars

We rented a car from Milano, going to Torino. On the highway the wheel punctured. Not because we drove over a spike, but because the tire was OLD (we have pic proof of the rapture.) We were told to call the two phone numbers stated on the papers we got. NONE of them worked; both were phoney. We called the autovia office many-many times, but despite our full insurance, we got NO HELP.

When we finally arrived to Torino, we were given a new car, but this car also 'just had their wheels changed', so we declined - and got a third car - which was usable for the rest of the trip. We thought that buying the insurance would grant us some kind of auto-assistance, but NO. Please find another firm to rent a car from - this is a very bad auto-firm. STAY AWAY!!!!

From the start: Pick up point was "outside the terminal." Having asked a policeman, it was anywhere in a 100 metre stretch outside Door 4 of T2. Despite the website saying they had a shuttle bus every 10 mins, this turned out to be every 30. And, you had to work out the vans are marked 'Kingparking,' as that's the location. Here's the thing: these buses are eight seater and serve three car hire companies.
The first one we missed out, the second, 30 minutes later, was a mad scramble down the road, so the family of six stood no chance (to be fair, we were there first and had already waited 50 mins).
The worst was to come. With no queue, it took an age to get registered with the frequently distracted clerk and then another age for him to (obviously) go and power wash the car and deliver it.
No, the worst was still to come. We got a brand new Jaguar E Pace (30km on the clock) which seemed nice until 5 minutes into the drive, we noticed there was hardly any petrol in it (yes we should have checked, but more so Autovia).
Then the air con stopped working.
Then the temperature gauge went into the red and warning instruction on dashboard. By now we were 30km down the road. Stopped in a car park and saw the coolant level was just above minimum.
Gave it 15 minutes and reckoned we could get the 15km to our hotel. No chance. 1 km further and back into the red. Coolant level now just below minimum.
This is where the fun began.
Autovia had provided two 'roadside assistance ' numbers - one for 'phones from abroad,' one for 'Italian phones.' The first constantly (we tried a few times) said "the number you have dialled is incorrect." With the help of the lovely girl from the geletaria, we got through to the other number, but the roadside assistance company had no record of our booking.
Calls to Autovia either not answered or, when we spoke English, they put the phone down. Geletaria girl (GG) helped out again but all Autovia would say, when we got through, was to phone the roadside assistance.
We decided to abandon the car in the parade car park and , fortunately GG got us a private limo as there are no taxis operating in that area.
At the hotel, I tried Rental Cars.com (the booking agent) where the employee was so dense I expect light bends around her. E.g. "have you collected the car?" and, after she grasped the car had broken down "take it back to the depot then." Thirty (30) calls in all to Autovia got nowhere.
Next day, the hotel receptionist (HR) phoned the roadside assistance, and now they had our booking so we arranged to meet. HR not only gave us a lift back to the car but liaised with us such that, once the tow truck was minutes away, she arranged for another private hire to take us back to Autovia. No, the tow truck cannot take passengers even if they were going anywhere near Autovia. By now the coolant level had practically disappeared and I found leakage of such under the engine tray, so there was seriou problem.
At Autovia we were greeted with the sort of enthusiasm and urgency you'd get when cleaning someone else's bathroom.
First question was "where did the tow truck take the car?"
Second statement " we have to take another deposit, until we find what damage you may have caused."
I think I gave myself a medal for not swearing, but my 'WhatTheActual' expression maybe got the message over.
Another Jaguar E Pace came up, this time with petrol and coolant.
So the system here is that Autovia showed zero interest in our custom and, if you get into trouble, they will not help you out. 36 hours after returning the car, we've only had one car deposit returned - no idea which one.
I've used Rentalcars and 'off airport' hire many times and never had a problem. In fact, most media hard luck stories are with well known companies.
Now to pursue RentalCars for insurance comp

We choose Autovia as they offered a good price for car hire. However, we had to wait a long time (40 mins) at Milan airport to be picked up and taken to the offsite location to collect our car.

I read different opinions but my experience was quite good. Staff in both location Milan Malpensa and Treviso super nice and helpful, not trying to push for buying any additional items etc. The only downside was a pick up from the airport but this was also due to incorrect information broker had on Autovia (wrong name on the van, wrong address to return the car etc) so had to call to clarify matters. I had no incidents during our rental so hopefully staff is equally nice when something happens.

I was a bit concerned because of the bad reviews.

Had a great experience. Good rates, friendly service, easy pickup and return.

They’re located off the airport so make sure to get all the instructions before you arrive at the airport.

Great prices
Amazing car
Decent service
No issues whatsoever definitely using again in the future

arriving to the airport it wasent clear where to go. at the car renal erea there was no sign or indication where to go and how.
reterning the car there was no representative on site for a long time and no phone number to call

We where set up with a wreck of a car, with tires that was waaaaay past gone. The car was a hazard driving, and now there is 3 weeks gone without any response from Autovia.
This has been the worst carhire experience ever! By far!!!

The information given for the free shuttle bus was a waste of time. The location was wrong and we waited over 1 hour (with an 82 year old & in the heat) I rang many times, even got my Italian cousin to try!! They put the phone down or didn’t answer, eventually we got through to be told that the shuttle bus had a different name on & probably had passed us many times!!
The car was good, unfortunately it only had quarter of a tank of fuel not the full tank. Very poor customer service.

It was very difficult to find the office because there were no Autovia signs anywhere. We only left the car here but there was no marked parking space for Autovia car returns, and it was frustrating to drive around the building looking for it. Once we found the office, the waiting time and service was OK. Shuttle bus was fast.