I experienced some challenges during the booking process, and Michele went above and beyond standard customer service to assist me. I was truly impressed by the exceptional level of support, includin... See more
Company replied
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See what reviewers are saying
We were charged 450 euros for a damage that we did not cause. Upon receiving the car the employer did not go through the damages with us even though its their responsibility to do so. Later even after... See more
After a very disappointing experience where no other rental company was willing to help us on short notice, Autovia at Milano Centrale Station truly saved our trip. They were the only company th... See more
Company replied
Regarding: Milan Central Train station Need clearer signs or maps indicating where the office is and where the pickup of the car is (that is located quite far away when walking with lot's of ba... See more
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Company details
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Piazza IV Novembre 2, 20124, Milano, Lombardia, Italy
- +39 380 7661161
Auto e furgoni
4.5
Excellent
214 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best rental ever
I experienced some challenges during the booking process, and Michele went above and beyond standard customer service to assist me. I was truly impressed by the exceptional level of support, including the availability of WhatsApp contact, which greatly facilitated communication.
Upon my arrival, it was a genuine pleasure to meet him in person and to feel that someone truly cared about my overall experience. An outstanding level of service—truly over the top .
7 June 2026
Reply from autovia.it - Milano Train Station
Dear customer, thank you very much for your 5-star review and for choosing our service. We are delighted to know that your experience was positive and that our team met your expectations. We will continue working every day with commitment and professionalism to provide an efficient and reliable service.
The Autovia Team
Do not offer the full insurance + debit…
Do not offer the full insurance + debit card option during booking. This practice appears designed to steer customers toward the more expensive debit card option and increase additional charges at the counter. Their competition provides full insurance + debit card option.
28 May 2026
Unprompted review
Reply from autovia.it - Milano Train Station
Dear Customer, we are sorry for your perception. A physical credit card in the customer’s name is normally required for the rental, as it is needed to cover the deposit and excess amounts. Debit cards are generally not accepted as a guarantee, as stated in the rental conditions.
Any possibility to proceed with a debit card and full coverage is an alternative solution offered at the counter, at the operator’s discretion and according to the applicable conditions, not an obligation. Acceptance of this option always remains the customer’s choice.
The Autovia Team
Smooth experience. Recommend!
7 April 2026
Reply from autovia.it - Milano Train Station
Dear customer, thank you for your kind words and for taking the time to leave a 5-star review.
The Autovia Team
Very good experience
Thank you for your welcome during the car pick up and return (ticket office and parking).
Very good value for money.
23 February 2026
Reply from autovia.it - Milano Train Station
Gentile cliente, il suo riscontro positivo è per noi motivo di grande soddisfazione.
Il Team Autovia
Reply from autovia.it - Milano Train Station
Dear Customer,
thank you very much for your review and your 5-star rating! We’re really glad that you appreciated the excellent value for money and the convenient location of our branch — two aspects our team always strives to deliver.
Your feedback makes us proud and motivates us to continue offering transparent, affordable, and high-quality rental services.
We look forward to welcoming you again soon for another smooth and great-value experience with Autovia.
The Autovia Team
Great cars for a fair price
They updated my free with a better car than the one it was booked, for my pleasant surprise.
7 September 2025
Reply from autovia.it - Milano Train Station
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
A big big big thanx to ( Houda ) in the…
A big big big thanx to ( Houda ) in the Centrale branch she was awesome and helped us to much
So I hope I can do anything to thanx here more than this
23 August 2025
Reply from autovia.it - Milano Train Station
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
We went to your office in Milan central…
We went to your office in Milan central station,,I brought my passport and my international driving license,they rejected to give me the car as my local license wasn’t with me,,the attitude of the employee was very bad and that’s not professional at all,,I sent you an email but no respond back
15 August 2025
Unprompted review
Reply from autovia.it - Milano Train Station
Dear Customer,
We are sorry to read about your disappointment.
Please note that in order to collect a rental car, presenting a valid original national driving license is mandatory, even if you also hold an International Driving Permit. This requirement is clearly stated during the booking process and must always be respected.
As for your comment about staff attitude, we regret if you felt the interaction was not handled as you expected. We take such feedback seriously and will share it with the branch management.
If you would like us to check your specific case further, please contact us again at customercare@autovia.it including your booking reference, so that we can review it properly.
Best regards,
Autovia Team
thank you for your service
thank you for your service! very polite staff, offered me a better class car, the car was very clean and new! i had a great trip! thank you! 💗
1 August 2025
Reply from autovia.it - Milano Train Station
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Reply from autovia.it - Milano Train Station
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
This is the second time I've rented a…
This is the second time I've rented a car with Autovia. Value for money at the appointment. Availability of staff in agency and responsiveness of staff at the garage. I would reiterate the experience.
13 July 2025
Reply from autovia.it - Milano Train Station
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Reply from autovia.it - Milano Train Station
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Reply from autovia.it - Milano Train Station
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Reply from autovia.it - Milano Train Station
Dear Customer,
Thank you for your feedback. We're glad to hear you were satisfied with the quality of our cars. Pricing may vary based on season and availability, but we always aim to offer a service that matches the value.
We hope to welcome you again in the future.
Best regards,
Autovia Team
Reply from autovia.it - Milano Train Station
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Highly recommended
The service, the price of the car and the help of front desk is very good.
12 June 2025
Reply from autovia.it - Milano Train Station
Dear Customer,
thank you for your recommendation and positive feedback! We’re pleased to hear you appreciated our service, pricing, and assistance at the front desk.
We look forward to serving you again soon.
Best regards,
Autovia Team
Worst experience to rental car: never again
I booked a rental car through CarTrawler, which operates as an intermediary on many airline sites, in my case WizzAir. The actual rental was handled by a local provider (Autovia/Ecovia), who refused to deliver the vehicle for unclear and undocumented reasons — despite me arriving on time and showing legally valid ID (an Italian driver’s license).
Here’s what happened next:
I immediately submitted all required documents and was told the refund would be processed within 48 hours.
Three weeks later, no refund.
CarTrawler now claims they are “waiting for feedback” from Autovia that didn't reply
No escalation, no deadlines, just empty promises and silence.
It was a very poor experience with No protection. No transparency. No customer care.
I want to underline that I waited for 90 minutes on queue and the same situation happens to multiple customers.
30 April 2025
Unprompted review
Reply from autovia.it - Milano Train Station
Gentile Cliente,
la invitiamo a scriverci all’indirizzo customercare@autovia.it, allegando il voucher o la conferma di prenotazione, così da poter verificare quanto accaduto con maggiore precisione.
Cordiali saluti,
Autovia Team
Valentina at the Milan train station
I personally want to thank Valentina, your employee at the Milan Train station for her curtesy and great help obtaining the car for my trip. I appreciate her sincere efforts to help.
23 May 2025
Reply from autovia.it - Milano Train Station
Dear Customer,
thank you very much for your kind words! We’re delighted to hear about your positive experience with Valentina at our Milan Train Station location. Your appreciation will certainly be passed on to her — we know how valuable it is to have a helpful and courteous team member on site.
We hope to welcome you again soon!
Best regards,
Autovia Team
the staff are very accommodating and…
the staff are very accommodating and the cars are new
17 May 2025
Reply from autovia.it - Milano Train Station
Dear Customer,
Thank you very much for your kind feedback!
We’re glad to hear that you found our staff accommodating and appreciated the quality of our new cars.
We look forward to seeing you again on your next rental!
Best regards,
The Autovia Team
Reply from autovia.it - Milano Train Station
Dear Customer,
Thank you very much for your positive feedback!
We are glad to hear that our service met your expectations.
We look forward to serving you again in the future!
Best regards,
The Autovia Team
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