Easy process. Reasonable hire cost. Car in great condition, and no problems on returning; full deposit returned. Giuseppe at the Palermo airport office was fantastic; he even ran my wallet into th... See more
Company replied
Location
Switch locationPalermo - Aeroporto Punta Raisi, 90045 Punta Raisi, Sicilia, IT
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See what reviewers are saying
Horrible customer service. We were given a car that had a flat tyre at the airport and had to return for a car exchange. The staff’s attitudes were awful.
Company replied
Our experience with Avtovia was excellent. In fact, we had never even heard of the company until, after a disastrous experience with Europcar, we were left at Palermo Airport without the car w... See more
Company replied
Very convenient car rental service at Palermo Airport. The booking system on autovia.it is simple to operate. The staff were polite and efficient, we finished pick-up quickly without long waiting. The... See more
Company replied
Company details
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Palermo - Aeroporto Punta Raisi, 90045, Punta Raisi, Sicilia, Italy
- +39 091 869 4268
Auto e furgoni
4.2
Great
470 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
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We had the EXACT experience as another…
We had the EXACT experience as another 1 star reviewer. The car we rented had 72,000 kilometers and innumerable scratches and many dents. When we picked up the car, I took photos of the existing damage but should have taken a video as to fully document the car damages would have required 45 photos. When we returned it today we were told that the UNDERSIDE of the right front bumper was scratched. I had NO photographic evidence that we weren't responsible for the "damage". Since they had our deposit for the car, I had ZERO leverage and had to pay 265 Euros for the damage we weren't responsible for. If I could give a 0 rating I would. I'm well into my 60's and have rented many, many cars over the years. Never experienced anything like this. Please, pay a bit more and rent from a well recognized, reputable company. Argh.
5 January 2026
Unprompted review
Reply from autovia.it - Palermo Aeroporto
Gentile Cliente,
abbiamo letto con attenzione la sua recensione e ci dispiace sinceramente per la percezione estremamente negativa che ha maturato al termine del noleggio. Comprendiamo il disagio e la frustrazione che possono derivare da una contestazione di danno, soprattutto quando si ritiene di non esserne responsabili.
Riteniamo tuttavia importante chiarire alcuni aspetti oggettivi. I nostri veicoli, anche se con chilometraggio elevato, vengono regolarmente controllati e tutti i danni preesistenti vengono sempre registrati nella documentazione di check-out, che il cliente è invitato a visionare e confermare prima dell’utilizzo del veicolo. In caso di dubbi o di danni non chiaramente visibili (come quelli nella parte inferiore del veicolo), è sempre possibile richiedere supporto al personale in fase di ritiro.
Alla riconsegna, eventuali danni non presenti nella documentazione iniziale — inclusi quelli nella parte inferiore del veicolo — devono essere valutati secondo procedure standard di settore, applicate in modo uniforme e supportate da rilievi tecnici e fotografici. Il deposito cauzionale non rappresenta una “leva”, ma una garanzia contrattuale prevista in tutti i noleggi auto, proprio per consentire verifiche corrette e tracciabili dopo il rientro del veicolo.
Ci dispiace che la documentazione in suo possesso non sia risultata sufficiente a supportare la contestazione, ma respingiamo l’idea che gli addebiti vengano effettuati in modo arbitrario o scorretto. Ogni importo richiesto segue criteri oggettivi e verificabili.
Qualora desiderasse un riesame puntuale del suo caso, la invitiamo a contattare il nostro servizio clienti all’indirizzo customercare@autovia.it
, indicando i riferimenti del contratto: saremo lieti di fornirle tutte le spiegazioni e la documentazione disponibili.
Il Team Autovia
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
thank you for your 5-star review!
We’re delighted to hear that the car was in great condition and that our staff was friendly and helpful — qualities that are essential for a smooth and enjoyable rental experience.
We look forward to welcoming you again on your next trip.
The Autovia Team
Avoid Autovia at all costs!
Car wasn't available when we arived at the airport. Staff wasn't able nor willing to help us.
13 October 2025
Unprompted review
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
we’re truly sorry to hear about your experience and we completely understand your disappointment at not finding your reserved car available upon arrival at the airport.
Vehicle availability is managed through strict planning procedures, but occasionally operational issues — such as delayed returns or last-minute technical replacements — may affect the timing of delivery. Nevertheless, our staff should always provide assistance and alternative solutions, and we sincerely regret that this did not happen in your case.
We kindly ask you to contact us at cpalermo@autovia.it
, providing your booking details, so we can review the situation and offer you a full explanation.
Please accept our apologies for the inconvenience caused — your feedback helps us improve and ensure better service for all our customers.
The Autovia Team
Great price/quality ratio.
Great price/quality ratio.
Simpatic and helpful staff, especially signora Claudia.
21 October 2025
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
thank you very much for your kind review! We’re delighted to hear that you appreciated the great price/quality ratio and the friendliness of our staff. A special thank you from Ms. Claudia, who will be happy to receive your kind mention.
We hope to welcome you again soon for another pleasant rental experience with Autovia.
Kind regards,
The Autovia Team
Very friendly staff and good service
Very friendly staff and good service, especially Claudia was very helpful when we returned the car and even helped us with some other questions we had around the toll. Car was a bigger version than booked so that was a nice surprise as well!
11 October 2025
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
thank you so much for your wonderful review! We’re delighted to hear that our team — and especially Claudia — provided friendly and helpful service, even assisting you with extra questions about the toll.
We’re also glad that you enjoyed the vehicle upgrade and had an overall pleasant rental experience.
We look forward to welcoming you again soon for another comfortable and professional journey.
Best regards,
The Autovia Team
Not at the actual AirPort,
Not at the actual AirPort,
They have to send someone to pick you up but you don't know that until you arrive
Helped other customers that's were behind us first because they knew him
Doesn't say you need an international license but when you get there they tell you that you do, then you're screwed with finding a way back to the airport to get a car from a different company
If you book through booking your deposit doesn't count they want another $500
7 October 2025
Unprompted review
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
we are truly sorry for the inconvenience you experienced and fully understand your frustration. Our airport offices are located just a short distance from the terminal and offer a free shuttle service, as indicated in the booking confirmation, to easily reach the rental location.
Regarding the international driving license, Italian law requires that non-EU residents hold an International Driving Permit or an official translation of their license, as stated in our Terms and Conditions and on the booking voucher.
As for the deposit, please note that there is a difference between the rental payment made through the booking portal and the security deposit, which must be pre-authorized locally on a personal credit card as a standard guarantee for all rentals.
Kind regards,
The Autovia Team
Pressured to take out extra insurance to cover excess for any damages.
Whilst the pick up and drop off service to and from the airport was fine, we definitely felt pressured to take out additional insurance. We were told the insurance we had taken out with Easyjet/Axa did not cover any minor damage and that we could pay an excess of 1300.00 Euros if we didn't have their insurance. When I showed them a copy of our insurance paperwork, they still went on that we would have to pay up front and wait ages for repayment if we didn't have their cover. We witnessed them doing this to every customer. We met a couple on our return who said this happened to them previously and this time did not take it, as the insurance they had was fine.
16 September 2025
Unprompted review
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
thank you for sharing your experience with us. We are sorry to read that you felt pressured regarding the choice of insurance coverage. We fully understand your concerns and would like to provide some clarification.
Insurance policies purchased through external providers or intermediaries, such as Easyjet/Axa in your case, are excess reimbursement policies. This means that, in the event of damage or theft, the customer remains initially liable to the rental company for the excess amount, which must be paid upfront, and can then claim a refund afterwards from the external insurer.
Our protection plans, on the other hand, are optional services designed to reduce or eliminate the customer’s direct financial responsibility with Autovia, avoiding the need to advance large sums or wait for reimbursement.
We regret if this was not explained to you clearly and professionally at the time of pick-up. Your feedback will be shared with our team to ensure greater transparency and to guarantee that every customer can make an informed and free choice.
If you wish, we kindly invite you to contact our customer care team through our official channels for further clarification regarding your case.
Best regards,
The Autovia Team
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
thank you for your positive feedback! We’re glad to hear you appreciated both the efficiency of our service and the quality of the car. Next time, we’ll do our best to earn that fifth star!
Best regards,
The Autovia Team
Good expirience
The staff in Palermo Autovia expecially Gianni- I think this is the right name - were verry kind and helpfull. We had some problems with kredit card and insurience, but they were patient and helped us on the best way.
22 August 2025
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
The staff was very nice
19 July 2025
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Excellent service and good value
12 June 2025
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
Thank you for your positive review. We are happy that the service and the vehicle met your expectations.
We hope to see you soon!
Best regards,
Autovia Team
Professional, helpful and kind people.
When I got to the airport I called and they came very quickly. The documents didn't take long and I got a very good car. They were also very prompt when I left. This is the second time I've rented from them and it was better than the first time. Very kind and friendly staff.
4 June 2025
Reply from autovia.it - Palermo Aeroporto
Dear customer,
thank you for your kind words and for choosing us again! We're glad to know your second experience was even better than the first. Your satisfaction means a lot to us, and we look forward to welcoming you again in the future.
Best regards,
Autovia Team
Staff very friendlyStaff very friendly and helpful
Staff very friendly, made us feel at ease from the start. Very professional and helpful. Went above and beyond when dropping car off, as the took us to beach and picked us up later and took us to airport in the evening.
23 May 2025
Reply from autovia.it - Palermo Aeroporto
Dear customer,
thank you so much for your kind words! We’re delighted to hear that our staff made you feel at ease and provided such helpful and professional service. Going the extra mile for our customers is something we truly believe in, and it’s wonderful to know that it made a difference in your experience.
We hope to welcome you again soon on your next trip!
Best regards from the entire Autovia team.
Excellent
Excellent. We would have missed our plane if it wasn’t for the guy in the office who quickly sped us to the airport. Car was great, really clean. Thank you
20 May 2025
Reply from autovia.it - Palermo Aeroporto
Dear Customer,
Thank you very much for your kind words!
We’re thrilled to hear that our team was able to help you catch your plane and that you enjoyed the cleanliness and quality of the car. Providing quick and reliable service is always our goal.
We appreciate your feedback and hope to assist you again on your next trip!
Best regards,
The Autovia Team
Friendly staff and best price !
Pick up at airport on time, friendly staff, office not too far from airport with gas stations around. Car was very good at the best price possible.
10 March 2025
Reply from autovia.it - Palermo Aeroporto
Thank you for your wonderful review! Our team works every day to offer a quality service and your feedback is the confirmation that we are on the right track. We look forward to seeing you for your next rental with Autovia!
The service was good
The service was good, with a quick response to non-standard situations. However, as is common with rental companies, we booked one car but received a different one. The location is a bit far from the airport, but they provide a convenient shuttle service. In general all good :)
28 February 2025
Reply from autovia.it - Palermo Aeroporto
Thank you for your wonderful feedback! Customer satisfaction is our priority, and knowing that you enjoyed our service fills us with pride. We hope to see you again soon for another rental with Autovia!
Unhelpful + very expensive
My United States driver's license was not accepted first of all and had to rebook a car using my friend's license which was four times the cost. Because they do not open until 8:00 a.m. we had to pay €60 to get to the airport with an Uber. They made no attempt to help us get to the airport or even allow us to leave the car at the airport with the keys in it. Overall for a 4-day rental the car cost over $400 that is outrageous. I would never ever use them again and I found them through Ryanair. I highly recommend you finding your own booking and making sure that they suit your needs. Very dissatisfied with this car rental agency
4 March 2025
Unprompted review
Reply from autovia.it - Palermo Aeroporto
We are sorry to read your negative opinion. Unfortunately, company rules require that all drivers who do not have a license issued by a country of the European Community also have an international license or a certified translation. In addition, online reservations do not allow last minute name changes.
We understand your disappointment but the staff was not authorized to proceed without respecting all the conditions.
Thank you for your feedback.
DO NOT USE EVER.
This company is fraud. It charged elevated fees for the minute marks that were already there and for the damage that ws made up. I was given a car with a faulty back door and l
later charged for the mark caused by the doors not closing correctly. Further made up damage from UNDER the dar was added. The do not follow the complaints procedures and nobody replies to official letters. Instead they keep on charging money from the card.
9 February 2025
Unprompted review
Reply from autovia.it - Palermo Aeroporto
We are sorry that your case was not handled correctly. Please ensure that you have contacted the correct department at vehiclecheck@autovia.it
We will be happy to answer any questions and review the case once you have forwarded the details.
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