The staff were not friendly at all. I arrived a bit early, so they didn't have my car ready yet. I was immediately told that another car was ready, but that I had to pay an extra 180 for it. The appoi... See more
Company replied
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I rented the car at the Termini Station, super fast, super easy, the car was perfect. My special thanks goes to the staff both at the counter as well as the guys handeling the car. This wasn't my firs... See more
Company replied
Hassle free rental process. However it would have been better had there been clearer directions for where to pick up the vehicle at Termini Roma and where to drop it off at Napoli Centrale.
Company replied
The car was clean and in good condition overall — a solid choice. However, the experience at the rental desk was disappointing. The staff seemed more focused on upselling and charging extra fees than... See more
Company replied
Company details
About autovia.it - roma-termini
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni.
Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding
ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco,
dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale.
Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding
ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco,
dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale.
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Via Giovanni Giolitti 34, 00185, Roma, Lazio, Italy
- +39 06 5960 3773
Auto e furgoni
4.0
Great
67 reviews
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would like to file a serious…
I would like to file a serious complaint regarding AVISTA rental company I booked through Expedia during my recent trip to Italy.
At the time of pickup, I declined the additional insurance offered by the rental company because I have insurance. When returning the vehicle, the staff suddenly identified several extremely small scratches and stone marks that were never noticeable during my rental and that I certainly did not knowingly cause. These were tiny signs of normal wear that could happen to any vehicle in daily traffic.
I felt heavily pressured and unfairly accused simply because I had declined their insurance package. The entire experience gave me the strong impression that customers without additional insurance are specifically targeted for questionable damage claims after return.
This behavior is unacceptable and seriously damages trust in both the rental company and the Expedia platform. As a loyal customer, I expect Expedia to work only with fair and transparent partners. Finally I would like to state I have rented in my business travel well over 3,000 cars never having any issues.
I strongly encourage Expedia to investigate this company and reconsider continuing any partnership with them, as this experience felt highly deceptive and unprofessional.
I would appreciate a response regarding how Expedia intends to handle this matter.
Kind regards,
Michael Schmutzer
4 May 2026
Unprompted review
sell aggressively
The staff were not friendly at all. I arrived a bit early, so they didn't have my car ready yet. I was immediately told that another car was ready, but that I had to pay an extra 180 for it. The appointment was scheduled for 12:30, I arrived at 12:00. The man behind the counter told me that because I wasn't taking another car, I'd be better off coming back at 13:00 or changing car rental companies. They were very unfriendly and aggressive, trying to sell me insurance and an upgrade. After I said no to that, they completely lost interest in helping me further. I book cars often, but I won't be coming back here. 09-05-2026 Rome.
9 May 2026
Unprompted review
Reply from autovia.it - roma-termini
Dear Customer,
we are truly sorry to hear about your negative experience at our Rome branch and the way you felt treated by our staff.
Please note that when customers arrive earlier than the scheduled pick-up time, the reserved vehicle may not yet be available or ready for delivery. In such cases, alternative vehicles from different categories may be offered, but these options are always optional and never mandatory. We regret, however, that this was communicated to you in a manner perceived as aggressive or unprofessional.
Additional insurance options or upgrades may also be proposed as available services, but customers should always feel free to choose without any pressure. Courtesy, assistance, and customer care are key values for Autovia s.r.l., and what you described does not reflect the standards we aim to provide.
Your feedback will be carefully reviewed internally to help prevent similar situations and further improve the quality of our service.
Il Team Autovia
I rented the car at the Termini…
I rented the car at the Termini Station, super fast, super easy, the car was perfect. My special thanks goes to the staff both at the counter as well as the guys handeling the car. This wasn't my first time, every time I was handled the car by the guy called Junior, super professional, fast and super friendly. He rimembered my name eache and every time.
21 February 2026
Reply from autovia.it - roma-termini
Dear customer, we are happy that everything met your expectations. Thank you for your feedback.
The Autovia Team
Very good information
Very good information, not hidden cost!!!
Front desk people was very nice and explain very clear also the guys who gave us the car.
8 February 2026
Reply from autovia.it - roma-termini
Dear customer, we truly appreciate your 5-star rating and your positive feedback. Your satisfaction is our priority.
The Autovia Team
Reply from autovia.it - roma-termini
Gentile cliente, siamo felici che il nostro servizio abbia incontrato le sue aspettative.
Il Team Autovia
everything was smooth from paperwork to…
everything was smooth from paperwork to pick up and drop off. car was in good condition. no problems whatsoever. Georgia from Roma Termini office was very helpful.
8 September 2025
Reply from autovia.it - roma-termini
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Very old car
Very old car. Engine not powerful enough for weight of car. Infotainment outdated. Pi kup and drop-off smooth.
2 August 2025
Reply from autovia.it - roma-termini
Dear Customer,
thank you for your feedback. We're glad to hear that the pick-up and drop-off processes were smooth and efficient.
We regret that the vehicle assigned did not fully meet your expectations in terms of performance and features. Your comments are valuable and will be shared with our fleet department.
We hope to welcome you again for a better experience.
Best regards,
Autovia Team
Great cars, great service
The car was clean and in good condition overall — a solid choice.
However, the experience at the rental desk was disappointing. The staff seemed more focused on upselling and charging extra fees than on providing helpful service.
12 July 2025
Reply from autovia.it - roma-termini
Dear Customer,
Thank you for your feedback. We are pleased to hear that the car met your expectations in terms of cleanliness and condition.
We are sorry, however, that your experience at the rental desk did not reflect the level of service we strive to offer. We will review this internally to ensure our staff always prioritizes customer care over commercial practices.
We hope to have the opportunity to welcome you again and offer you a better experience.
Kind regards,
Autovia Team
Charging for pre- existing car damages
They wanted to charge me for a damage I never did. Despite taking pictures and a video of the car pre and post rental they tried for months to accuse me of damages where already present at the time of the rental. Unbelievable.
1 July 2024
Unprompted review
Reply from autovia.it - roma-termini
Dear Customer,
we’re sorry to hear about your experience. We assure you that damage claims are only made after a thorough internal verification. If you have already provided photographic or video evidence showing that the damage was pre-existing, we kindly invite you to forward it again to customercare@autovia.it so we can re-evaluate your case.
We remain at your full disposal and hope to clarify this situation as soon as possible.
Best regards,
Autovia Team
Good service 👌
27 May 2025
Reply from autovia.it - roma-termini
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Hassle free rental process
Hassle free rental process.
However it would have been better had there been clearer directions for where to pick up the vehicle at Termini Roma and where to drop it off at Napoli Centrale.
15 May 2025
Reply from autovia.it - roma-termini
Dear Customer,
Thank you for your feedback! We’re glad to hear that you found the rental process hassle-free. We also appreciate your suggestion regarding clearer directions for pick-up and drop-off — your input is valuable, and we’ll definitely take it into account to improve the experience for future customers. We hope to have the pleasure of assisting you again soon!
Best Regards,
Autovia Team
Autovia at Rome Termini
I would give Autovia at Rome Termini Station a perfect 5/5 stars because of their exceptional service, convenience, and professionalism. The staff is friendly, knowledgeable, and eager to assist, making the rental process smooth and hassle-free. The cars are well-maintained, clean, and reliable, ensuring a safe driving experience. The location is extremely convenient, allowing easy access for travelers arriving or departing from Rome. Additionally, their transparent pricing and flexible options make planning effortless. Overall, Autovia exceeded my expectations, providing excellent value and customer care, and I highly recommend them to anyone needing a rental car in Rome.
13 May 2025
Reply from autovia.it - roma-termini
Dear Customer,
Thank you so much for your wonderful review and for choosing Autovia at Rome Termini Station. We’re truly delighted to hear that our team made your rental experience smooth, efficient, and stress-free.
We greatly appreciate your kind words about the friendliness and professionalism of our staff, as well as the cleanliness and quality of our vehicles. Customer satisfaction is our top priority, and knowing that we exceeded your expectations makes us incredibly proud.
Thank you once again for your trust, and we hope to welcome you back soon at one of our locations — perhaps right here in Rome.
Warm regards,
The Autovia Team
Everything went well and clearly
Everything went well and clearly. I will use their cars again when I return to Italy
27 February 2025
Unprompted review
Reply from autovia.it - roma-termini
Thank you so much for your 5 star review! We are happy that your experience with Autovia was positive and that our service met your expectations. We are waiting for you for your next rental!
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