We rented a car for 10 days. There was a small friction with a moped, resulting in a plastic stain on the car bumper but no scratches. A plastic part on the moped was covered by the car insurance,... See more
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I was charged €60 on top of a €106 fine for 'administration fees.' They did nothing -- I had paid the fine to the police already. The money was extracted from my credit card almost a year after the oc... See more
One of my best car hire experiences. It can get stressful and time-consuming, but not here! Friendly and helpful man at the counter, car clean and in very good condition, explained everything. The ca... See more
Company replied
At first we were given a faulty car. A part of the front bumber was hanging loosely and hitting the road. We returned to the rental parking lot immediately and demanded to change to a driveable ca... See more
Company replied
Company details
Written by the company
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Contact info
Via del Brennero 140, 38123, Trento, Trentino-Alto Adige, Italy
- +39 0461 421376
Auto e furgoni
4.2
Great
23 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Not like this!
We rented a car for 10 days. There was a small friction with a moped, resulting in a plastic stain on the car bumper but no scratches. A plastic part on the moped was covered by the car insurance, €100. The stain on the car could be easily removed with a light polish (I have done it every now and then in similar situations). My credit card was charged €180 as"Administrative Charges" as per contract. Seven months and 0km later (!) the car was seen by an "official expert" who made an estimate of €600 for a new bumper. Together with the expert charges and the downtime (one day? 7 months?) it costed more than €720 which puts the total at €900.
My question is: How many users in those 7 months? Why was the report not made right after delivery is a well guarded secret.
What is no secret is that a minor stain - that any professional can remove in 10 minutes - costed almost a thousand.
Beware of these people and use a more honest company.
10 January 2024
Unprompted review
TO AVOID
TO AVOID ABSOLUTLY, for a tiny tiny dent they charged us 370 euros. It is a disgrace.
TO AVOID ABSOLUTLY
13 September 2023
Unprompted review
Abusive charges
I was charged €60 on top of a €106 fine for 'administration fees.' They did nothing -- I had paid the fine to the police already. The money was extracted from my credit card almost a year after the occurrence. Complete disregard for customers, making a bad situation significantly worse.
26 October 2023
Unprompted review
One of my best car hire experiences
One of my best car hire experiences. It can get stressful and time-consuming, but not here! Friendly and helpful man at the counter, car clean and in very good condition, explained everything. The car was in the nearby car park. Equally nice and easy when dropping the car off. Lots of petrol stations on the way to the airport too, so a generally stress-less holiday experience.
22 August 2022
Unprompted review
Reply from autovia.it - Trento
Gentile Cliente, la ringraziamo per la sua recensione positiva, per noi è molto importante per tenere monitorato il nostro livello di servizio al cliente. Autovia srl
At first we were given a faulty car
At first we were given a faulty car. A part of the front bumber was hanging loosely and hitting the road. We returned to the rental parking lot immediately and demanded to change to a driveable car. At first we were told to pay more to get a bigger car. It was an outrageous suggestion, since we did not get a driveable car in the first place. After arguing we got a similar sized car after waiting for about 30mins with the same price. In the contract it said the fuel tank was full and should have to be returned full. But as we got the car it was 7/8 full. After these experiences before we did not stay to complain about it an accepted the small loss in the fuel cost, but it left a bit of a bad taste of the whole rental process.
The car was ok and returning to Pisa airport happened very well, smoothly without any issues.
Without the issues with the first car I would have given 5 stars.
27 July 2022
Unprompted review
Reply from autovia.it - Trento
Dear Customer, thank you for your review, for us it is very important to improve our service. We’re sorry your experience didn’t live up to his expectations. Our office will analyse your feedback in order to improve our service. Best regards Autovia Srl
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