Au Vodka Reviews 

First order for next day delivery didn't arrive for five days. Talked to an AI messager.
Second order arrived on time.
Ordering more cans at the moment plus the ice drinks.
Everyone loves the flavours.

No delivery, no refund when asked. Do not use this company.

Au Vodka is lovely 10 out of 10
How ever when ordering lately a week sometimes two weeks my order is still processing it was the same with the cocktail subscription didn't get mays till June didn't get June's till July got July's on time every time I have to chase up where my orders are and it's the same generic response well will get someone to look in to it and nothing happens
Service used to be brilliant it's just from this year for me been poor constantly chasing orders

Not very well packaged, bucket was a bit dented.
Cheaper to buy in B&M.

Smooth tasting vodka, great flavours.

Love receiving the cocktail subscription especially all the little extras that are added such as sweets to compliment the cocktail, and a different beautiful cocktail glass, unfortunately my cocktail glass was broken and when I informed the company, I instantly received a payment for the glass plus a voucher to spend online, showing that their customer service is excellent. The different vodka you get every month is very good and goes lovely with lemonade.

Excellent easy to order and good price, this is second one ordered as gifts.

Great product and fast delivery

If I could give 0 stars I would. Constantly being lied to about the whereabouts of a £127 order which they claim has been packed and awaiting shipping. Then they claim they’ve ran out of the Hot Shot as part of the June cocktail box which I’ve been charged £44.99 for, then they claim they’ve ran out of the mango juice to go with it, now they’re saying they can only offer me a £15 coupon instead of cancelling the order altogether. I’ve claimed back my money and cancelled all future payments from this backward company. It’s now under a dispute and they’ve got 72 to respond which judging by their lack of communication and love for AI chatbots, I doubt they’ll meet that deadline. If the box does get shipped before ClearPay refund me however, I’ll be a very happy customer indeed. Good luck getting a response back when my card continues to decline. I’ll be sure to let my AI assistant handle all of your complaints going forward. #TITFORTAT

Took 15 days to arrive customer service was terrible they didn’t even know what was going on kept saying it was because of the summer sale but sending ads for items on next day delivery when questioned went quiet so clearly that was false advertising absolutely useless

Avoid this company if you value good customer service.

I placed my order on 9 July, with a stated delivery time of 3–5 days, giving plenty of time for it to arrive before I needed it on 17 July.
By 14 July, there had been no dispatch notification and my order was still showing as unfulfilled. When I contacted customer services, I was told the order was still sitting in the warehouse and they couldn't guarantee delivery before the date I needed it.
As the order hadn't even left the warehouse, I asked for it to be cancelled and refunded. I was told this wasn't possible because the payment had already been "processed". Instead, I was informed that I would have to wait for the order to arrive and then go through the returns process.

The parcel eventually arrived on 22 July; well after the promised delivery window and after the date I needed the items.
Unfortunately, the problems didn't end there. I started the returns process and was told I would receive a returns label within 24 hours. Unsurprisingly, that never arrived. I have now spent over a week chasing the returns label via both email and the app, and have received no response whatsoever.

Communication throughout this entire experience has been extremely poor. Delayed delivery is frustrating enough, but the lack of communication, refusal to cancel an order that hadn't even left the warehouse, and complete failure to respond while holding over £200 of my money for nearly a month is simply unacceptable.

I won't be ordering from this company again and would not recommend them based on my experience.

Do not bother ordering if you need next day delivery as they cannot even fulfill next day even though they state they can… placed a order yesterday for next day delivery well before cut off time and it’s not even been dispatched or tracking number made.. they ignore you’re emails, live chat messages, facebook messages also…
I wouldn’t even give a one star

I placed an order on July 23rd, I paid £6.99 for next day delivery.

Order never arrived the next day, I contacted customer service who responded the green watermelon was out of stock, they asked if I wanted a refund or replace with a different flavour so they could ship immediately, this was on Saturday the 25th.

I asked for the replacement flavour. Since then I’ve had zero response to any emails I have sent. I’m still waiting for my order it’s now the 29th.
Update*
I understand that things are busy at times and AU finally reached out to apologise, shipped me the replacement order, refunded my delivery fee and gave me £5 credit. I couldn’t be happier.

I love ordering from you my order always comes fast & is well packaged

I ordered from AU and wanted to try the Miami Mango flavour, but it didn’t turn up.
Customer service was amazing, I spoke to Amelia, and she was so understanding but didn’t hesitate to sort my delivery out with RM delivery.
The flavour tastes so refreshing, and it now my favourite flavour, the product arrived sealed and in perfect condition.
I’m a VIP member, so I’ll be ordering from AU VODKA Again very soon.

Easy to order and fast delivery.

The Vodka is great, fantastic flavours and the glasses are beautiful. Delivery is quick and efficient.