First order for next day delivery didn't arrive for five days. Talked to an AI messager. Second order arrived on time. Ordering more cans at the moment plus the ice drinks. Everyone loves the flavo... See more
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Company details
- #35 of 36 best companies in Alcohol Manufacturer
Written by the company
Award Winning Ultra-Premium British Vodka | 5 Times Distilled & Gold Filtered for a pure authentic taste
Contact info
United Kingdom
- auvodka.co.uk
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Ordered all 11 flavours.
Ordered all 11 flavours.. 5 arrived as expected, 1 smashed, 1 covered in shards of glass and 4 totally missing. Spoke to customer service and the 4 missing ones were replaced free of charge. I did emphasise that there is one covered in smashed glass, but was told it was cosmetic and wouldn’t be replaced. Otherwise would’ve been 5 stars.
Scammers, don't buy!
I’ve been waiting for my order for a month and a half. Now that I want to cancel it, they say it’s not possible? They’re scammers!
Took over 3 weeks to get my order had…
Took over 3 weeks to get my order had to email to find out where it was and it hadn’t even been dealt with at the warehouse! If I hadn’t contacted them would I ever had received it???
Items were not delivered to my address
Items were not delivered to my address. They then ask you to contact police via online website. A failed delivery is not a crime, so to be either reimbursed or redelivery, you have to say that a theft has happened as this is the only thing close. The lists are only burglary, hate crime, theft. Then you have to list where the theft occurred. How do I know? This wastes everyone’s time, police included. They want a crime reference number which by the time AU get back to you, the police have close the case down as it’s a civil matter. Won’t order from them again on this basis
I gave five stars because of the fast…
I gave five stars because of the fast delivery of my order. I haven't used the drink yet as it is to go in the bottom of a dessert for my friends birthday I am making in a few days time. Also in a birthday cake. I shall probably be ordering again in the near future.
Customer service
After placing on order one evening to having the item delivered to my local post office the filling morning was brilliant and very unexpected. Unfortunately I had forgotten to add the first time buyer discount code for free delivery so after a few emails with ai Olivia got back to me and very kindly refunded the delivery charge for me. I'd like like say how well the glass bottle was packed aswell. Will definitely shop with them again.
Quick delivery
Quick delivery
Purchase wasn’t excellent as the gift I purchased was advertised from £34.99 but only one flavour available at this cost
Fast delivery Great product and a free…
Fast delivery Great product and a free baseball hat 😊
Fantastic always good
Rubbish at delivering anything on time…
Rubbish at delivering anything on time and it's always the same excuse that they have used for years
Fast delivery
Fast delivery. Bottles were well protected.
Bottles are very fancy, will be re-ordering.
Top quality vodka
Top quality vodka, amazing flavours topped off in some beautiful glassware
Great tasting vodka and great service
Great customer service
Great customer service. Had a problem with my order and emailed Au. Was sorted promptly and order arrived soon after .
Poor quality and service which i wouldn't expect from this company!!
I ordered for next day delivery but got it 2 days later and I brought the limited edition England bottle but the quality of the England sign is very poor quality it looks like they have put to imprints over each other.
This is very poor quality and service which i wouldn't expect from yourselves! 🙁
When paying for
When paying for
Subscription you accept to
Receive it first one was late due to
No stock still no received 2nd subscription and
You can not cancel until you have had 3 subscriptions over priced for what you get when you actually get it
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