Au Vodka Reviews 

21,069
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,605 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the product's quality, highlighting its delicious flavors and smooth taste. Many also appreciate the appealing presentation and secure packaging of the bottles. However, some customers also noted significant issues with delivery times, with orders frequently arriving late or not at all, even when next-day delivery was paid for. There were also reports of orders remaining in processing for extended periods, leading to frustration. Additionally, some people experienced poor customer service, including unresponsiveness to emails and difficulties resolving issues. Conversely, a small portion of people felt satisfied with customer service, praising specific agents for resolving problems.

What people talk about most

Product

Consumers find the product to be positive, with many praising the delicious taste and variety of flavors,... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many experiencing significant delays and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Quality

People report positive experiences with quality, often praising the premium and delicious product, with many... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant frustration.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First order for next day delivery didn't arrive for five days. Talked to an AI messager. Second order arrived on time. Ordering more cans at the moment plus the ice drinks. Everyone loves the flavo... See more

Rated 4 out of 5 stars

Ordered all 11 flavours.. 5 arrived as expected, 1 smashed, 1 covered in shards of glass and 4 totally missing. Spoke to customer service and the 4 missing ones were replaced free of charge. I did emp... See more

Rated 3 out of 5 stars

Au Vodka is lovely 10 out of 10 How ever when ordering lately a week sometimes two weeks my order is still processing it was the same with the cocktail subscription didn't get mays till June didn't... See more

Rated 3 out of 5 stars

Drink was for a special occasion, ordered next day delivery and it took a week to turn up. So very late I wanted to cancel the order as it hadn't left and told I had to receive it to send back.I would... See more


Company details

  1. #34 of 35 best companies in Alcohol Manufacturer

Written by the company

Award Winning Ultra-Premium British Vodka | 5 Times Distilled & Gold Filtered for a pure authentic taste


Contact info

3.7

Average

TrustScore 3.5 out of 5

21k reviews

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3.7

All reviews

(21,069)

2,648 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience was the first day I…

My experience was the first day I tasted AU Mango Vodka it was so good that I had too more it was cool and refreshing, I found your product so deliciously awesome that I've brought several over the last few weeks and intending on buying more. Definitely a class above the rest.

3 July 2026
Rated 1 out of 5 stars

Next day delivery never turned up

Ordered on Friday for next day delivery on Saturday for the match. Paid the extra postage and ordered before the cut off.
Item has still not been received and still doesn't look to have been shipped.
I've been in touch and asked for my money back but haven't had any confirmation this will happen. They haven't even offered to refund the postage.
Their AI messages have a much nicer tone than their human interactions.
I don't think I'll bother with them again.
Edit- having read their recent reviews I will definitely not be ordering again and I'm getting ready to involve my bank to get my money back. I'm also excited about the prospect of being offered a fiver voucher that I'll never use because I've asked them to remove all of my details from their systems 🙄

10 July 2026
Unprompted review
Rated 1 out of 5 stars

I have ordered a 4x AU products

I have ordered a 4x AU products. One was a gold shaker. On the website it has actual logo on it ,but when it arrived it had no logo and locked very cheap. Contacted AU and when i say it was hard to return it and get actual label i mean it was hard . Felt like a impossible task ,not to mention i had to drive 3 miles to return it. My return have been delivered days ago and still no refund. We are organising AU party and everyone buying 4x items each,at no point was i offered replacement, only £5 credit online if i keep the item. The item that looked nothing like the one online. Party is this weekend and i have no refund and no shaker. The customer services communication is not what i would expect when the mistake is on their side.

2 July 2026
Rated 5 out of 5 stars

Smooth

I love AU vodka it's smooth texture makes it easy to drink & I love all the different flavours. I have tried a good few but not them all YET.

13 July 2026
Rated 2 out of 5 stars

Delivery times were way out

Delivery times were way out. Ordered for a specific occasion which came and went and my order had not even been dispatched. I contacted the company and miraculously my order was now ready - if I had been able to cancel, I would have. Product is now for sale for much less in Home Bargains - direct is not always best.

2 July 2026
Rated 5 out of 5 stars

Au strawberry vodka

Great brand Au vodka I tried strawberry burst really easy drinking with lemonade
I ordered online quick delivery nice packaging too

1 July 2026

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