Didn't know much about AV so checked them on Trustpilot before buying and had very good rating and reviews. Went ahead and purchased JBL speaker which AV had kept at Xmas sale price whereas all other... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #26 of 39 best companies in Hi-fi shop
- #62 of 193 best companies in Electronics store
- #7 of 9 best companies in Home Theatre Shop
- #15 of 33 best companies in Home audio shop
- #21 of 48 best companies in TV shop
Written by the company
From initial sales query to after-sales care, AV.com is committed to being competitive, offering a wide range of expanding products from the industry’s biggest names at great prices and delivering your order quickly and efficiently. Regardless of what product or service you might need, AV.com is dedicated to providing excellent service throughout your journey to make every purchase special.
AV.com Details
Written by the company

- No Fuss Returns
- You can purchase from AV.com with complete confidence and peace of mind. As standard we provide a 30 day money back guarantee which can be extended up to 180 days for a small charge. This is in addition to our product warranties, which provide protection against product fault or defect for between one and six years. Our 'money back' guarantee is in addition to your statutory rights and deviates from many other sellers' offerings as our refund period is 30 days instead of the UK standard of 14 days. It is also easy to return something via our online returns centre on our website.
- Choose Your Own Delivery Date
- You can select your own delivery date using the calendar in your shopping basket. Have your order delivered on a day that suits you - we offer a wide range of delivery options to suit every budget.
- Great Prices and Excellent Service
- We want to make purchasing and owning AV and Hi-Fi equipment, by providing great prices and excellent service, regardless of how you buy from us. We supply AV and Hi-Fi equipment manufactured by many of the industry's best known brands, at very competitive prices.
Contact info
Unit 4, The Sidings, OL13 9RW, Bacup, United Kingdom
- 01706 878444
- info@av.com
- av.com
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolute pleasure dealing with AV.com
Absolute pleasure dealing with AV.com, speakers arrived so fast almost like they were teleported, and they sound great, highly recommended 👍🏻
FiiO DM13bt
Excellent product at a great price the FiiO dm13bt is an amazing product that has fantastic sound and is versatile can be used as a portable or connect to your hifi . It’s given me back all the fun and joy that you can only get with having a physical collection of cds also using the balance input with some quality headphones makes it unrivalled at this price highly recommended. Delivery was very quick will definitely use AV.com again
Great service highly recommend
Great service. Good response to email enquiry. Purchased the new audio technica lp7x turntable. It's absolutely fantastic highly recommended.
Sound 👍
Always promptly shipped and well packed. Have ordered a few times, some high value, and never any issues.
Great products at a brilliant price
Great products at a brilliant price. Fast delivery and very helpful.
Great products and service.
Great products, we bought some amazing loudspeakers and to finish the super cable. Thanks for giving a fantastic service. I will be back.
Very well made speaker stands
Very well made speaker stands. Fits my Wharfedale 220 speakers perfectly.
May use AI-assist with repliesRead more
Product is great
Product is great, cant complain but when it arrived the outer box was open and seemed bashed, may be down to the carrier, but not sure

Reply from AV.com
Set of speakers cables
I ordered a set of speaker cables. There was a small delay with the shipping, but I received an email explaining the situation, which I really appreciated. The product arrived well‑packed, and the cables were cut to the exact lengths I requested and properly finished. Everything looks neat and high‑quality. I definitely recommend this company.
Really impressed!!!!
Easy to use site, good value prices and plenty of description about the product and pictures. Felt really comfortable to purchase from them. As for updates and delivery comms it was superb they arrived 2 days later as promised for a rediculous £1.50 such good value. I wish all shopping sites were as easy and quick with delivery.
AV online store is amazing and the…
AV online store is amazing and the checkout process was quick.
best part is they always deliver the item before the delivery promise date.
Very efficient delivery the product I…
Very efficient delivery the product I purchased are superb
Very good service, never had a bad itm yet
I've always try and use them as I do trust them, brought quite a few items from them, never had a bad itm as yet,
Should have done this upgrade to my…
Should have done this upgrade to my system ages ago, superb quality lead, fast delivery and an excellent price.
No problems with the quality of service…
No problems with the quality of service so far.
Excellent service from finding product
Excellent service from finding product, ordering and Delivery. Even 2 days before Christmas it was delivered next day.
Item was delivered within 3 days and…
Item was delivered within 3 days and very happy with my purchase.
First class service!
My order was out of stock with the estimated arrival was for the end of the week. AV contacted me later to inform me that there was a delay and offered to supply a different colour item, which I accepted. The new item arrived the very next day and is much more than I expected. I would recommend AV to anyone that wants anything that AV supply.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







