Avace Reviews 

93
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpfulness and knowledge of the staff who provide valuable advice. Many people appreciate the competitive pricing and the overall ease of their ordering process, making it a straightforward experience. Reviewers frequently highlight the very fast and prompt delivery service, with many orders arriving the next day or even sooner. The products themselves are consistently described as being of great quality and well-packaged, contributing to a highly satisfactory overall experience for consumers.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and prompt delivery,... See more

Product

People report positive experiences with the product, often highlighting its excellent quality and suitability... See more

Service

Customers had positive experiences with service, consistently describing it as excellent, first-class, and... See more

Price

Clients share positive opinions on price, consistently highlighting great, unbeatable, and competitive... See more

Order

Consumers find the ordering process to be a positive experience, often highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed to source some Graphenstone paint to complete a house we're building, nobody else was holding stock after the UK importer went pop - So finding these guys was an absolute live saver. I dealt... See more

Company replied

Rated 5 out of 5 stars

MR D Mayhew of Suffolk I needed product advice , and The Avace Team were very helpful and the people i spoke to were very knowledgeable and profesional and couldnt have helped more. I will definatley... See more

Company replied

Rated 5 out of 5 stars

I purchase paints/coatings on a regular basis and I arrived at this store for the first time. I will be buying from here again. Price including delivery was the cheapest. Website was a drea... See more

Company replied

Rated 5 out of 5 stars

Paint company did real good and dispatched in quick time , THEN the courier step in !! Waiting in all afternoon for the delivery then get an email to say it’s running late will be 2 hours later now 20... See more

Company replied


Company details

  1. #12 of 32 best companies in Paint Manufacturer
  2. #27 of 49 best companies in Paint shop
  3. #1 of 1 best companies in Powder coating service
  4. #11 of 28 best companies in Wallpaper Shop

Written by the company

Stockist, Manufacturer and Distributor of High Quality Decorative, Breathable, All-in-One Paint Brands for Commercial and Residential Buildings. With over 40 years of experience, we have researched and selected the best brands for each of the marketing segments in which we operate. We also offer the lowest prices online including free delivery throughout the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

93 reviews

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1-star

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4.7

All reviews

(93)

62 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Avace logo

Reply from Avace

Hi Michael,

We're glad that you found the service reliable and helpful!

We strive on putting our customers first.

We hope to hear from you again soon,

Emily - AVACE Ltd

Rated 5 out of 5 stars

Good service, biodegradable packaging

Good service, product and fast delivery.

Bonus points for biodegradable packaging.

30 May 2025
Unprompted review
Avace logo

Reply from Avace

Hi Silas,

Thanks for your review.

The polystyrene 'wotsits' as we call them can actually be put in water to dissolve. Not many people know this, but they are biodegradable and are made from potato starch. It's 100% recyclable and can also be used in compost bins.

Hope this helps, and hopefully warrants the extra star.

Emily - AVACE Ltd

Rated 2 out of 5 stars

I recently used the paint mixed by…

I recently used the paint mixed by Avace Ltd and found that the consistency was a bit watery, which made application slightly more challenging than expected. Additionally, the colour appeared lighter than anticipated based on the sample or description. A thicker consistency and more accurate colour match would greatly improve the overall experience.

17 June 2025
Unprompted review
Avace logo

Reply from Avace

Hi Adam,

The colours can appear slightly different on the screen as it's a digital image. We find it's always best to judge the colour once it's dried and has had multiple coats. We recommend 2 or more coats just to get the best finish and colour.

Apologies that you found it harder to apply.

If you need any other information from us then please don't hesistate to call the office on 01384 400355.

Emily - AVACE Ltd

Rated 5 out of 5 stars

Graphene

I rang to order Graphene Exterior Paint - Avace has an excellent website and were incredibly helpful, nice, knowledgeable & efficient. Can't recommend highly enough - (plus wonderful free delivery service).

2 June 2025
Avace logo

Reply from Avace

We're glad you enjoyed the customer service. It was lovely to chat with you and help with your purchase.

Emily - AVACE Ltd

Rated 5 out of 5 stars

Great price and delivered on time

Great price and delivered on time. Will use again.

7 June 2025
Avace logo

Reply from Avace

Thanks for your kind response John. We're grateful for your custom.

We can't wait to see what you purchase from us next!

Emily - AVACE Ltd

Rated 5 out of 5 stars

Used many times

Used many times. Delivery always quick and paint well packaged.

1 June 2025
Avace logo

Reply from Avace

Thanks for your review!

Emily - AVACE Ltd

Rated 1 out of 5 stars

Very Disappointed – Paint Failed After 1 Year and No Warranty Support

I purchased Demidekk paint with high expectations from Avace. I carefully followed all instructions for preparation and application on my wooden shed, using the correct tools and applying it in good weather conditions.

Initially, the finish looked great. But just one year later, the paint started peeling and flaking in several places — far sooner than I would expect from a premium product that claims long-lasting protection.

When I contacted Avace, the owner responded in a friendly manner but ultimately refused to honour the warranty. Despite clear signs of product failure, they claimed the issue was due to incorrect application — which I completely disagree with, as every step was done by the book. It felt like a convenient way to avoid responsibility by being friendly.

I’m left not only with a shed that needs repainting far too soon, but also with a poor customer service experience. Based on this, I would not recommend buying Demidekk from this supplier.

11 June 2025
Unprompted review
Avace logo

Reply from Avace

Hi Mason,

Would you be kind enough to give us your order number as I can't find an order related to the name you've provided.

Then we'll be able to further investigate this for you.

Many thanks,

Emily :-)

Rated 5 out of 5 stars

Good prices

Good prices. No delivery charge. Very quick delivery

2 June 2025
Avace logo

Reply from Avace

Thanks for your review :-) It's much appreciated.

Rated 1 out of 5 stars

I had a disappointing experience…

I had a disappointing experience ordering paint from Avace. I purchased a colour that matched the one I’ve used before — selected directly from the colour pad and previously bought from my regular, go-to paint shop. Unfortunately, my usual supplier was out of stock and I couldn’t wait two weeks, so I decided to give Avace a try.

The batch I received from Avace was noticeably lighter — both when compared to the colour pad and to the same paint purchased from my regular shop. Despite applying three coats (instead of the recommended two), the difference in shade is still very visible. One wall now stands out with a much lighter tone, making it look mismatched compared to the rest of the room.

I expected the same level of quality and colour consistency, but sadly that wasn’t the case. It's incredibly frustrating, especially when you're in the middle of a renovation and relying on accuracy. I won’t be ordering from Avace again.

6 June 2024
Unprompted review
Avace logo

Reply from Avace

Hi Jennifer,

Would you be able to send over your order number please so we can investigate further?

Many thanks,

Emily

Rated 5 out of 5 stars

NKR Review

Good uncomplicated service.

7 May 2025
Avace logo

Reply from Avace

Hi,

Thank you for your review!

We're glad you liked the products and service.

Emily :-)

Rated 5 out of 5 stars

Excellent

Excellent, very fast delivery

1 May 2025
Avace logo

Reply from Avace

Hi Evita,

Thank you for the great feedback!

We're glad you were pleased with the service, so much that you're now a returning customer!

Happy Painting!

-Emily

Rated 5 out of 5 stars

very efficient

very efficient. Well packaged.

7 May 2025
Avace logo

Reply from Avace

Hi Elizabeth,

We're so pleased that you found our service to be worthy of 5 stars!

Please recommend us to your family and friends!

Happy Painting!

- Emily

Rated 5 out of 5 stars

Happy customer

Product delivered promptly and very well packaged. Very happy.

31 March 2025
Avace logo

Reply from Avace

Hi Kevin,

We're glad that you enjoyed our service, and thanks so much for taking the time to leave a review.

We hope to hear from you again in the future.

-AVACE Ltd

Rated 5 out of 5 stars

Great service from Emily and the sales team

Great service from Emily and the sales team in trying to match an old Butinox colour with the new DemiDekk range. On their excellent advice we have purchased the best primer and topcoat for our job.
Stuart Wale

11 April 2025
Unprompted review
Avace logo

Reply from Avace

Thanks Stuart! It was great to chat with you and help you with your project. We'd love to see some pictures of the finished work.
- Emily/AVACE Ltd

Rated 5 out of 5 stars

Excellent customer care

Excellent customer care. very speedy process.
The paint arrived the next day and looks great on my project.
Easy to use and great coverage.

3 April 2025
Avace logo

Reply from Avace

Hi Martin,

Thank you for your review. We're glad you loved the product, and we pride ourselves on our customer service.

- AVACE Ltd

Rated 5 out of 5 stars

Great customer service

Got a personal text message just to check that the order was the right colour. Then a colour chart was sent. The order arrived the next day, great service and product.

26 March 2025
Avace logo

Reply from Avace

Thanks Linda! Glad to have helped!

Rated 5 out of 5 stars

When my package arrived the paint had…

When my package arrived the paint had spilled out I contacted avace to inform them of my dilemma Emily promptly replied and arrange a replacement 5* to avace and especially Emily she's a star 🌟 would highly recommend this company

25 March 2025
Unprompted review
Avace logo

Reply from Avace

Thanks Margaret. I'm pleased we could get it sorted quickly for you.

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