Easy to post for free on Avail which includes Realtor.com and get listed on multiple sites. I got qualified applicants. Tips: Limited number of PHOTOS allowed so decide which are most important to sh... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Avail seems like a new product. I really like the format of the leases and some of the other documents. They need to make it a little easier to find documents and edit leases/documents but overall it... See more
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Loved all the information the site gave. I would definitely use it again. My tenant completed her application without any problems. It’s a little touchy feeling and has a habit of logging you out, but... See more
Company replied
I used this site to do an application for my apt. IT went smooth. I got approved and found my landlord uses a different service for their rent collections. it is a good tool to add multiple appli... See more
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Company details
Written by the company
Avail, by Realtor.com, is rental property management software that enables landlords to advertise their rental property listing across top rental sites, screen tenants with customizable questions, request in-depth background checks, create and sign state-specific leases, collect rent, track your rental income and expenses, and much more — all online. 1M+ landlords use Avail because it’s the only end-to-end platform that helps you scale from beginner landlord to professional with tools, support, and education.
Contact info
901 E. 6th St., Suite 500 , 78702, Austin, United States
- 3122929347
- support@avail.com
- avail.com
3.9
Great
390 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
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I love the hospitality
I'm very pleased with the customer service and a representative that answer the phone calls because I always call in for listings and applications and the viewing and the representative is very pleasant and I love their hospitality is very needed and help helpfulness and hospitality and professor and professionalism I appreciate it thank you have a nice day
13 August 2025
Reply from Avail
Hey Rochell,
Thank you so much for your kind words! We’re delighted to hear that our customer service team has been able to support you with listings, applications, and viewings. Knowing that you’ve felt welcomed, appreciated, and taken care of means the world to us!
Thanks for being part of the Avail community—we look forward to being here for you whenever you need us!
Reply from Avail
Hi David,
Thank you for sharing your experience! We’re so glad to hear everything felt simple and straightforward—that’s exactly what we aim for.
We really appreciate your feedback and can’t wait to be here for you whenever you need support.
Owner/manger
Avail makes tracking rent payments a breeze, and send out automatic late payment notices. Easy to screen potential tenants and removes a lot of the headache a small rental business owner may face. Have recommended it to other friends and they have also found success with the avail software. We manage 7 units and Avail has made tracking rent and fees easy.
31 July 2025
Reply from Avail
Hey Amy,
Thank you for sharing your experience! We’re thrilled to hear that Avail has made managing your rental units smoother—from tracking rent and fees to screening tenants and sending automatic notices. Knowing that it’s helping reduce the day-to-day challenges of running a small rental business means a lot to us.
We also really appreciate your recommendations to friends—it’s wonderful to know that others are finding success with Avail too. Managing 7 units is no small feat, and we’re so glad our platform can make the process easier and more streamlined for you.
Please don't hesitate to reach out if you need anything moving forward.
The system just works on automatic…
The system just works on automatic pilot very easy and simple to use. Also customer service is awesome!
6 August 2025
Reply from Avail
Hi Ms.,
Thank you so much for sharing your experience! We’re thrilled to hear that our system has made managing your rentals effortless and straightforward. It’s wonderful to know that our customer service team has also made a positive impression—providing support that’s reliable and helpful is something we truly value.
Your feedback encourages us to keep making the platform even easier and more efficient for all landlords and tenants. We sincerely appreciate you taking the time to share your thoughts and for being part of the Avail community!
Not a great applicant process for the normal renter.
I need to see the applications even if they are incomplete. My potential renters are not very sophisticated nor likely to be able to fill in every blank. I'd like to see who is applying and work with them. I'm precluded from even peeking as your platform is to rigid.
11 August 2025
Reply from Avail
Hey Kellie,
Thank you for sharing this thoughtful feedback. We completely understand where you’re coming from, and we recognize the need for more flexibility with applications.
At the moment, our platform is designed to require applications to be completed before the landlord can view them. It's set up this way to prioritize consistency, fairness, and accuracy for both landlords and renters.
We’ll share this with our product team so they can explore ways to make the process more adaptable without losing the protections in place. In the meantime, if you’d like, our support team can walk you through potential workarounds that might make things a bit easier as you review applicants.
We truly appreciate your input—it’s landlords like you who help us evolve and ensure the platform works better for everyone!
Reply from Avail
Hi Faramaz,
Thank you for sharing your feedback! We’re so glad you were able to connect with our live customer support team. Providing timely and reliable help is a top priority for us, and it’s great to know that it came through in your experience.
It’s been a great experience
It’s been a great experience, user friendly, customer support is helpful as well.
8 August 2025
Reply from Avail
Hi Audie,
Thank you for sharing your positive experience with us! We’re thrilled to hear that you find Avail user-friendly and that our customer support team has been helpful. Providing an intuitive experience and responsive support are top priorities for us, and your feedback encourages us to keep delivering the best possible service. We truly appreciate you being part of the Avail community and look forward to continuing to support you.
Reply from Avail
Hey Helen,
Thank you for taking the time to share your experience with us. We’re sorry to hear the process felt complicated and frustrating — that’s never the experience we want for anyone. Your feedback is invaluable, as it helps us identify ways to make things clearer and easier for everyone. We appreciate your honesty and the opportunity to improve. If there’s anything else we can do for you, please let us know!
Avail is a great and powerful website
Avail is a great and powerful website. As a new landlord without any experience, this website taught me a lot and created a contract in a very easy way. Thank you very much. Can’t thank enough.
5 August 2025
Reply from Avail
Hi Marcos,
Thank you for sharing such thoughtful feedback! We’re so glad to hear Avail has been a helpful and empowering resource for you as a new landlord. Making the process clear, easy, and accessible is exactly what we aim for, and it’s wonderful to know it made a difference for you. We truly appreciate your trust and look forward to continuing to support you every step of the way.
Reply from Avail
Hey Meshell,
Thanks so much for your kind words! We’re thrilled to hear you experienced excellent customer service — it’s exactly what we strive for with every interaction. Your feedback means a lot to us and inspires our team to keep delivering a supportive, welcoming experience for everyone we serve. We look forward to being here for you again whenever you need us.
Reply from Avail
Hi Cherrie,
Thanks for your feedback! We’re so glad to hear you felt things were handled in a timely manner. We know how important efficiency is, and it’s great to know we met your expectations. If you need anything in the future, please don't hesitate to reach out!
Reply from Avail
Hey David,
We really appreciate you sharing your experience! We’re so glad it was a good one and value the trust you’ve placed in us. We look forward to helping you again anytime.
Friendly application
Its very user friendly application, giving 4 becuase I'm still waiting for mobile app.
1 August 2025
Reply from Avail
Hi Pankaj,
Thank you for sharing your experience! We're thrilled to hear you find the application user-friendly—making things simple and accessible for everyone is exactly what we aim for.
While we don’t have a mobile app just yet, we truly appreciate your feedback and will pass it along to our development team.
Please don’t hesitate to reach out if you need any assistance moving forward!
My issue was resolved quickly
My issue was resolved quickly, and the agent was very helpful and professional
28 July 2025
Reply from Avail
Hey Maria,
Thanks so much for the great feedback! We're really happy to hear your issue was sorted quickly and that our agent took good care of you. If you ever need anything else, we’re just a message away!
Free post on Avail but limited Photos
Easy to post for free on Avail which includes Realtor.com and get listed on multiple sites. I got qualified applicants.
Tips: Limited number of PHOTOS allowed so decide which are most important to show. Rearranging photos should be done on a desktop or laptop since I found it difficult to rearrange on my mobile
26 July 2025
Reply from Avail
Hi Jean,
We’re thrilled you found it easy to list with Avail for free, got exposure across multiple sites, and received qualified applicants — that’s exactly what we aim for!
Just to clarify, there isn’t a limit on the total number of listing photos; however, you can only add up to 20 at a time! Your tip about rearranging photos on a desktop is a great insight for many users.
We understand how important visuals are and are always working to improve the experience across all platforms. Your feedback has been shared with our product team as we continue enhancing our features.
Thank you for sharing your experience — we’re always here to support you!
We continue to have ontime payment issues with tenant…
We continue to have issues with tenant and receving payments later than due date.
Tenant complains it is Avail sofware and long ACH procesing times causing delays despite a fastpay feature being active on the landlord and tenant side. These delays after payment has been scheduled by tenant have resulted in ongoing disputes and ambiguity as to who is responsible for the delays (ie tenant, Avail, or tenant bank).
1 June 2025
Reply from Avail
Hey Mariya,
Thank you for taking the time to share such thoughtful and detailed feedback. We understand how frustrating delayed payments can be, especially when everything appears to be set up correctly and expectations around timing still aren't being met.
While ACH processing times can vary based on several factors — including the tenant’s bank — we recognize how important it is for both landlords and tenants to have a clear and reliable payment experience.
We’d appreciate the opportunity to take a closer look at your specific case to help determine where the delay may be occurring. Our support team is here to assist and investigate as needed to provide clarity. Please don’t hesitate to reach out to us by phone or email at your earliest convenience. We are here to help Monday through Friday from 8 a.m. to 6:30 p.m. CST by phone at 312-292-9347, and email support is available at support@avail.co.
Reply from Avail
Hi there,
Thank you for the amazing compliment! We're honored to be considered the best and thrilled our software has made a positive impact. We’re committed to continually improving and supporting all of our users — your feedback means the world to us!
Appreciate their quick response and…
Appreciate their quick response and attentive service.
29 July 2025
Reply from Avail
Hey Jesse,
Thank you for highlighting our quick response and attentive service – that truly means a lot to our entire team.
It's fantastic to know that we hit the mark and made your experience a smooth one. We genuinely believe that everyone deserves prompt and thoughtful support, and your kind words affirm that our efforts are making a real difference.
We're always here for you, and we look forward to the opportunity to assist you again whenever you need us!
These people are so nice and devoted
22 July 2025
Reply from Avail
Hi Hakim,
Thank you for the thoughtful feedback! We're glad to hear our team's dedication and kindness stood out during your experience. Providing genuine support is something we take pride in, and we're always here if you need us again.
Someone is still living in the home
Someone is still living in the home. Paid my fee and no response. Feels like a scam
25 July 2025
Reply from Avail
Hey Arlene,
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and completely understand how frustrating and concerning it can be to pay a fee and not receive the follow-up you expected. Delays in communication or unexpected issues like a current occupant still being on-site can understandably raise concerns.
Our team is here to help and would appreciate the opportunity to look into this further for you. Please don’t hesitate to reach out directly so we can investigate and work toward a resolution. We are here to help by phone Monday through Friday from 8 a.m. to 6:30 p.m. CST at 312-292-9347, or email support is available at support@avail.co.
Your feedback is incredibly important to us, and we remain committed to making the rental experience better, safer, and more reliable for everyone
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