Avanti West Coast Reviews 

Exceptional customer support. Ahmed was extremely helpful assisting with a request for amending a seat reservation.

Rubbish. Cafe always closed for some stupid reason. Particularly the staff at cafe is extremely rude. Hate this trains.

Got to your destination if your train not cancelled. Had a open return but my train was cancelled from Rhyl to Euston so I decided to purchase a single the peak train but then realised I didn’t need to but I can’t get refund for my other ticket due to ticket machine swolled it an expensive trip.

I travel to London each week from the north west, and over the last 4 months the trains for 2 of every 3 journeys have either been cancelled or arrived late by over 30mins. Yes you can set your account so you get an automated refund but it feels like a miracle when train leaves & arrives on time - standing ovation for the staff ! Friday I used the free annual first class ticket from being in Club Avanti - but no food or drink served on journey home (and train 30mins late). Last year's free ticket - no hot food on way back and limited cold menu - ie cheese & crackers or cheese & crackers. Prices are obscene and service is absolutely appalling. The one positive is the actual train staff who are usually great

On a train to London Euston now from Glasgow. The smell from the toilet in the carriage where we are sitting is revolting 🤢! Can’t believe this is acceptable in the UK. Expect this kind of experience with this train company…

Always late, coach is overcrowded, it is absolutely pointless to book seat in advance- you can have a seat only if you run fast … use another company..

Going to London
You may expect it's going to be pleasant. How wrong i was.
Dirty seats and windows.
You pre book your seats for nothing. When you come your seats are occupied. Message above
Seats available
No one seems to care.
Trying to resolve problem with someone from Avanti but no one was near by to talk to.
On top of that power socket not working
Trying 3 different ones, no power
I will not use this company ever again
And I will not recommend this to anyone.
Use alternative ways

Travelled back for London Euston on the 12.22 today. Unfortunately due to a fatality near Nuneaton all trains north were either cancelled or delayed. This train managed to depart on time albeit crowded with passengers from previous cancelled trains North. Thanks to an excellent manager (Jack we think) we were kept informed of the reason for overcrowding and possible ongoing delays. He informed us that ours was the first train to be allowed past the scene and hence avoid a diversion via Birmingham. He also apologised for the overcrowding, for which he had no control. Avanti West Coast gets lots of bad press, on this occasion we offer praise. Communication from our train manger was perfect! We arrived 20 minutes late into stafford which was way better than our train being cancelled or rerouted. We do of course offer condolences for the earlier fatality and all those affected by it.

Avanti West Coast closed my case after a serious privacy breach and aggressive behaviour from one of their staff. He rudely tapped a young guy beside me three times to wake him for his ticket, then turned to me and asked “how much do you have?” while looking directly at my bank balance on my phone. I had a valid return ticket to Euston, yet he claimed it was “LNR not Avanti” and pressured me into buying another one. Intrusive, intimidating, and completely unacceptable. Avanti ignored everything and shut my case. I won’t travel with them again.

By far the worst experience of my life, grossly overcharged for what they offer, I will be flying from Glasgow to London next time, quicker and cheaper, such patronizing customer service, avoid like the plaque and save yourself time and money.

Usually drive but was on a course this week, wish I'd have drove. Delayed every day Monday to Friday by a minimum of an hour... never again.

Shocking. Held off writing this as put in a claim for compensation and today been told getting £54 back from £240 tickets. Our scheduled train was cancelled. The next one was completely full, not enough room to get on, loads of people couldnt get on it. Next train, cancelled. There was another train a few minutes after that was the stopping service to London and took 3.5 hours instead of 2 so we got on that. obviously missed our connecting train at other end. eventually got to where we wanted to go 3 hours later then schedule. On way back, train from Euston. no air con on the non booked seats carraiges.. so hot they had to move vunerable people out as some were fainting . hats off to the guard, worked so hard... but a nightmare.. so to get just £54 back, approx 20% as they said we were only delayed an hour is ludicrous.. we could not physically get on the next train and the one after was cancelled.. just ludicrous and I hope they lose their franchise..

Years of them selling disabled seats to any customers ensuring theres no disabled seats, ensuring disabled people are regularly forced to siton the floor. Combining that with dire experiences with passenger assist where they havent even turned up previously and the one who replaced the absent passenger assist from another team( thanks for doing that) was very angry in a way suggested that wasnt the first time someone got stranded!!!

1 star because I can't give them 0.
Always delayed or terminated.

I'd be willing to overlook that these trains never show up on time when they show up all if not that for the fact when the planets do align and one arrives it is always overcrowded and I have yet to experience a working air conditioner.

Scammers - they wouldn’t let me on their train dispute having a valid ticket. Their staff enjoy feeling in power and letting people go without a journey home. They also have a lot of delays and cancellations I can not warn you away from this company more! Use literally any other mode of transportation even walking if needs be.

Do not use this company even if you need to walk from London to Manchester do it, they are so unreliable my daughter is commuting from Manchester to London every Friday and going back on Sundays , either the service is delayed for over an hour or cancelled without exception, I got tired of getting filled a refund applications. Again guys worst of the worst even Ryanair is a luxury this one Avanti absolute joke

Still waiting for Delay Repay from mid March.

'Thank you for your patience'.... which has now run out, so looks like it will have to be the Ombudsman as next stop

Absolutely diabolical. Every train over a 2 day period has been delayed, meaning missing connections. What should have been a 3.5 hour trip from Milton Keynes to Lancaster will now have taken 6 hours! How is that possible to have such poorly ran services when they charge extortionate fees.