My experience buying from your company is that the flowers are way overpriced for what you get. I purchased again around mother's day and those flowers were pathetic, in fact, I would rate them just 1... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would have happily given 5 stars but I was advised that the flowers would be delivered on the Saturday, for a friend birthday, but they were not delivered until the following Monday. They were speci... See more
Company replied
The flowers were a little wilted upon arrival however the recipient said that they perked up a little when she put them in water. I had requested baby’s breath and a bow, however that was not added. :... See more
Company replied
Beautiful arrangement. But ordering from Canada. I didn’t realize your location when I used google to find a local florists near my aunt. It ended up being very late and the flowers were not as fresh... See more
Company replied
Company details
Written by the company
AvasFlowers.net is a trusted nationwide flower delivery service offering beautiful, affordable floral arrangements for every occasion. Whether you're sending birthday wishes, celebrating an anniversary, or expressing sympathy, Avas Flowers makes it easy to deliver fresh flowers and thoughtful gifts to loved ones anywhere in the U.S. We partner with a network of local florists and fulfillment centers to provide same-day and next-day delivery — all backed by dedicated customer support and a satisfaction guarantee. With competitive pricing, a wide selection, and a commitment to quality, Avas Flowers has helped millions of customers send meaningful moments since day one.
Contact info
200 Continental Dr, 19713, Newark, United States
- 855-607-7710
- socialmedia@avasflowers.com
- avasflowers.net
3.2
Average
23k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My selection was changed
My selection was changed due to inability to get the shown arrangement but the receiver appreciated the gift.
24 March 2026
Unprompted review
Reply from AvasFlowers
Hello
We appreciate the feedback. We hope to help you with your floral needs in the future.
Thank you so much for reaching out and letting us help you
Recipient never received the flowers
15 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
My original choice of flowers was…
My original choice of flowers was unavailable. They were substituted with a beautiful upgrade. This was the first time my order made it on time and to the correct address. My experience was wonderful and I will be ordering from Ava’s again. Many thanks.
15 March 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
LOOK AT THE REVIEWS BEFORE YOU DO BUSINESS WITH THEM
I have been sending flowers for years and never encountered an issue until I started doing business with this company for the first time I purchased beautiful flowers to be delivered on the same day. They promised me that these flowers would be delivered the same day and waited till the end of the day and said that they would not be able to deliver the flowers until the next day. That's not what I requested. The customer service is garbage. I spoke to three people before I can cancel my order and now I have to wait for a credit and God knows how long it will take for that to take place. If you ever think about ordering flowers from this company, think twice move on and go to another flower company. You will be disappointed. I promise you
9 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
As there was an issue with the fulfillment of your order, we have processed a full refund for you.
I apologize for any further inconvenience we may have caused, and would like to Thank You once more for allowing me to assist you and for reaching out to us.
SAVE YOUR MONEY DONT BUY HERE
HORRIBLE
They did not let me know the large size bouquet I ordered for $75 was out of stock. I was then delivered 10 crappy-half dead roses that weren’t even cut to fit in the vase. They were too long so they hung out. How is that $75 equivalent? The real kicker, they will only refund half the price of the bouquet, not including the total price of shipping. Do not use this business.
9 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
Since there was an issue with the fulfillment of the order, a partial refund was previously provided. We hope this gesture goes some way towards making up for our mistake, and we appreciate your patience and understanding.
I apologize for any further inconvenience we may have caused. Please feel free to re-evaluate your rating with our services. Thank you for allowing us to assist you.
Going to go take the flowers back from recipient!!!
I ordered a plant for a sick friend at 9:30 AM with same-day delivery. At 3:58 PM, the company emailed me to say the order would NOT be delivered that day and provided a link to cancel the order online. Since the gift was time-sensitive, I followed their instructions and canceled the order through the website.
The next day, the plant was delivered anyway.
When I called customer service to request a refund, the representative told me that online cancellations aren't allowed—even though the company itself emailed me a cancellation link and allowed me to cancel through its website. He then told me that if they issued a full refund, they would have to go to my sick friend's house and take the plant back.
As if the conversation weren't surreal enough, there was a rooster crowing loudly in the background throughout the call.
So, to summarize: the company failed to make the promised delivery, instructed me to cancel, accepted the cancellation, delivered the order anyway, denied that the cancellation was valid, and suggested retrieving a gift from a sick recipient's home to avoid providing a refund.
This was one of the most bizarre and unprofessional customer service experiences I've ever had. I won't be ordering from this company again.
9 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
As there was an issue with the fulfillment of your order, we have processed a full refund for you.
I apologize for any further inconvenience we may have caused, and would like to Thank You once more for allowing me to assist you and for reaching out to us.
I am very disappointed with my…
I am very disappointed with my experience with Avas Flowers.
The main reason I chose this service was the guaranteed delivery date, as the flowers were intended for a birthday. Unfortunately, the delivery was not made on the requested day, and I was never informed in advance that there could be a delay before I completed my purchase.
What I find most disappointing is not only the failure to meet the promised delivery date, but also the lack of accountability afterward. I did not receive any compensation, refund, or even a sincere apology for the inconvenience caused.
When customers order flowers for a special occasion, timing is often just as important as the product itself. In this case, the commitment was not respected, and the customer service response was far from satisfactory.
Based on my experience, I cannot recommend this company due to its lack of professionalism and poor communication. I would advise looking elsewhere and not using their services.
7 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Everything,the flowers were withered
Everything,the flowers were withered, delivery was off, left it on front porch, didnt ring bell. Mom was home if it wasnt for a neighbor she would not have known
16 May 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
If I could give Ava's flowers a zero…
If I could give Ava's flowers a zero star rating, I would. I ordered flowers for my sister who's husband passed away. My order was placed early Monday morning. I chose this company because every boquet said SAME DAY DELIVERY. I received an email on Monday afternoon that said, "Sorry, this can't be delivered until Tuesday". Then on Tuesday morning I got an email that said, "Sorry we are out of the boquet you chose, please choose a new arrangement AND THE EARLIEST we can deliver is WEDNESDAY" MY SISTER IS GRIEVEING ACROSS THE COUNTRY!! I wanted to show her love via flowers that you promised would be delivered SAME DAY. This company is full of unmet promises, lies and deception. DO NOT ORDER FROM AVAS FLOWERS!!! READ THE OTHER REVIEW AS WELL... I SHOULD HAVE!!!
9 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
Since there was an issue with the fulfillment of the order, a partial refund was previously provided. We hope this gesture goes some way towards making up for our mistake, and we appreciate your patience and understanding.
I apologize for any further inconvenience we may have caused. Please feel free to re-evaluate your rating with our services. Thank you for allowing us to assist you.
The flowers were for a birthday
The flowers were for a birthday! They came out absolutely beautiful and really nice quality!!
30 May 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you for your support and kind words! We’re so happy you had a great experience and look forward to helping with your future floral needs.
This was the worst customer service…
This was the worst customer service I’ve ever received and the worst product I’ve ever received. The flowers came 3 days after they were supposed to be delivered and they were dead and the chocolate I ordered with them were melted. Don’t even bother trying to reach out to customer service because you’ll never get in contact with anyone. Horrible experience I don’t recommend.
23 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Delivery issues
Portrayed as a local business, but they are not. Ordered on a Friday for a Monday delivery for my daughter's birthday. I wanted to surprise her at work. Delivery was to her office. Flowers were marked delivered after business hours. No flowers were delivered.
Security contacted my daughter at her home at 6pm to notify her of a delivery.
Do better.
Will not use this company again.
8 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and we take great pride in ensuring that our customers are satisfied.
I understand it was upsetting that the order was not delivered when it was supposed to. This doesn't happen every time here at Ava's. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to satisfied shoppers all across the US.
We want you to know that our team has taken this incident very seriously to ensure it won’t happen again.
Please accept our apologies for the inconvenience, We would like to compensate you by providing you with a $15.00 in-store credit which you may use for up to one year, all across the United States for future purchases.
Please feel free to re-evaluate your rating of our services. Thank you for allowing us to assist you.
Dead flowers!
Wrong flowers! And they were dead! Struggled to reach customer service kept getting hung up on if I could give them one star I would! This company is horrible! DO NOT ORDER FROM AVAS FLOWERS!
8 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
This company is a total rip off. Customer service non existent.
Ordered a large bouquet of mostly roses and received a medium bouquet of mostly lilies. In addition to the flowers not being what was represented, the balloon and greeting card I paid for were missing. I have been on the phone for two hours trying to reach customer service, and it appears they're having "technical difficulties". I paid over $120 for flowers that I could have bought from the grocery store for a fraction of the price. UNACCEPTABLE.
8 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
Since there was an issue with the fulfillment of the order, a partial refund was previously provided. We hope this gesture goes some way towards making up for our mistake, and we appreciate your patience and understanding.
I apologize for any further inconvenience we may have caused. Please feel free to re-evaluate your rating with our services. Thank you for allowing us to assist you.
One of the worst experiences in…
One of the worst experiences in communication with an on line company I have ever had. The upgrade I paid for never happened along with the missing stuffed animal. My bill was well over $100 for a bouquet I could have payed $15 for in a store. The website gives you the run around so you never actually get anywhere. Never again
25 May 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Would not use again
The flowers were ridiculously late and I’m not sure worth the value of what I paid and the additional stress of coming weeks after I placed the order. I would not use Ava’s flowers again.
24 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
I want to take this time to apologize that you did not have a wonderful experience here with us. Everything was set in motion as we assigned the fulfillment of your desired arrangement to one of the local affiliates. Unfortunately, we didn't meet your delivery and product quality expectations. We are sorry for entrusting your order to them.
I understand it was upsetting that the order was not delivered when it was supposed to. This doesn't happen every time here at Ava's. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to satisfied shoppers all across the US.
In terms of product quality, we follow a 48-hour grace period policy in which our customers are given the option of receiving a new product of equal or greater value at no additional cost as long as we receive notification from them within the prescribed time frame or an adjustment of the arrangement price based on our final agreement. A more detailed explanation of our terms of service can be found here: https://www.avasflowers.net/terms-of-service#avas-flowers-satisfaction-commitment-cancellation-returns-and-refunds-policy
Though we received your quality feedback beyond the required grace period mentioned above, we would like to compensate you with a $15.00 in-store credit which you may use for up to one year, all across the United States for future purchases.
Please feel free to re-evaluate your rating of our services. Thank you for allowing us to assist you.
The order kept saying it was out for…
The order kept saying it was out for delivery. For a MONTH ! So I tried to cancel and get a refund. Still waiting. It was for my mother’s birthday. We live an ocean apart. She thought I had forgotten her birthday. Do not recommend them !
8 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
The flowers were beautiful and delivery…
The flowers were beautiful and delivery was on time
27 May 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you for your support and kind words! We’re so happy you had a great experience and look forward to helping with your future floral needs.
I have ordered flowers twice from this…
I have ordered flowers twice from this company and they failed to deliver! I will not recommend or use this company in the future
13 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
As there was an issue with the fulfillment of your order, we have processed a full refund for you.
I apologize for any further inconvenience we may have caused, and would like to Thank You once more for allowing me to assist you and for reaching out to us.
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