My experience buying from your company is that the flowers are way overpriced for what you get. I purchased again around mother's day and those flowers were pathetic, in fact, I would rate them just 1... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would have happily given 5 stars but I was advised that the flowers would be delivered on the Saturday, for a friend birthday, but they were not delivered until the following Monday. They were speci... See more
Company replied
The flowers were a little wilted upon arrival however the recipient said that they perked up a little when she put them in water. I had requested baby’s breath and a bow, however that was not added. :... See more
Company replied
Beautiful arrangement. But ordering from Canada. I didn’t realize your location when I used google to find a local florists near my aunt. It ended up being very late and the flowers were not as fresh... See more
Company replied
Company details
Written by the company
AvasFlowers.net is a trusted nationwide flower delivery service offering beautiful, affordable floral arrangements for every occasion. Whether you're sending birthday wishes, celebrating an anniversary, or expressing sympathy, Avas Flowers makes it easy to deliver fresh flowers and thoughtful gifts to loved ones anywhere in the U.S. We partner with a network of local florists and fulfillment centers to provide same-day and next-day delivery — all backed by dedicated customer support and a satisfaction guarantee. With competitive pricing, a wide selection, and a commitment to quality, Avas Flowers has helped millions of customers send meaningful moments since day one.
Contact info
200 Continental Dr, 19713, Newark, United States
- 855-607-7710
- socialmedia@avasflowers.com
- avasflowers.net
3.2
Average
23k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not use Avas Flowers
Do not use Avas Flowers. They are not a local florist, despite what their search engine optimization and deceptive landing pages lead you to believe. I placed an order online under the impression I was dealing directly with an established, local brick-and-mortar florist in Brigham City, Utah. Instead, the order was hijacked by Avas Flowers—a national order-broker wire service operating out of New Jersey.
Their entire business model relies on bait-and-switch tactics. They intercept your order, tack on a massive hidden $30 "service fee" at the final screen, and skim a huge percentage off the top. They then attempt to outsource the job to actual local florists for a fraction of what you paid. This leaves the local designer with a stripped-down budget, resulting in cheap substitutions or outright delivery failures when local shops rightfully refuse to take their lowball payouts.
I caught the scam and forced them to refund the $30 service fee, but the fact remains that they stole business away from the local vendor I intended to support. They are a parasitic middleman that drives up costs while degrading the quality of the final product.
Skip this predatory broker. Look up the local area code, call a real hometown main street florist directly, and keep your money out of Avas Flowers' pockets.
16 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
Since there was an issue with the fulfillment of the order, a partial refund was previously provided. We hope this gesture goes some way towards making up for our mistake, and we appreciate your patience and understanding.
I apologize for any further inconvenience we may have caused. Please feel free to re-evaluate your rating with our services. Thank you for allowing us to assist you.
they never had the flowers we selected…
they never had the flowers we selected ,and substituted a buch of roses .They returned some of our costs i think $25. We will not repeat any orders
23 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
Since there was an issue with the fulfillment of the order, a partial refund was previously provided. We hope this gesture goes some way towards making up for our mistake, and we appreciate your patience and understanding.
I apologize for any further inconvenience we may have caused. Please feel free to re-evaluate your rating with our services. Thank you for allowing us to assist you.
Don't use this company!!!
I placed an order for a plant to be delivered for a funeral days in advance. I paid to have the delivery dropped of before 11am EST on 6/15... Here it is 6/16 12pm EST and the plant has not been delivered. This is not the first time that this has happened. I will never use this company again. If I could have given zero stars, I would have.
16 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
Since there was an issue with the fulfillment of the order, a partial refund was previously provided. We hope this gesture goes some way towards making up for our mistake, and we appreciate your patience and understanding.
I apologize for any further inconvenience we may have caused. Please feel free to re-evaluate your rating with our services. Thank you for allowing us to assist you.
Service fee was almost the same amount…
Service fee was almost the same amount as the small bouquet and when I called to cancel, there was no way to talk to anyone!!
15 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Overall
Overall, it was a fine experience however it was a little confusing at times to get in touch with customer support. The bouquet was not the exact one that I ordered, but it was satisfactory in the end. I did receive a bit of a refund, which was helpful, and that’s where some of the confusion came in when dealing with support.
22 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
Since there was an issue with the fulfillment of the order, a partial refund was previously provided. We hope this gesture goes some way towards making up for our mistake, and we appreciate your patience and understanding.
I apologize for any further inconvenience we may have caused. Please feel free to re-evaluate your rating with our services. Thank you for allowing us to assist you.
If I could give 0 stars I would
If I could give 0 stars I would. I ordered a flower for a funeral and paid for express delivery. Unfortunately the flower wasn't delivered, it took numerous times to get in contact with someone and I had to threaten to take them to small claims court to get my money back. Save yourself time and a headache and choose a more reputable company.
27 May 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
As there was an issue with the fulfillment of your order, we have processed a full refund for you.
I apologize for any further inconvenience we may have caused, and would like to Thank You once more for allowing me to assist you and for reaching out to us.
Great flowers still alive to this day…
Great flowers still alive to this day which is unheard of. At least from my experience girlfriend loves them!
21 March 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Overall… Disappointed
I had preordered flowers for my mother-in-law for her anniversary- the first one since my father-in-law had passed. They had a guaranteed delivery date and I paid an additional fee to ensure that they be delivered earlier in the day because she was a teacher. About halfway through the delivery date, I was notified that the arrangement I had selected was unavailable. Then, I was notified that the agreement was not going to delivered until late in the day. At this point I tried to cancel the order but was unable to. The flowers were left at the school after it had closed for the day so she did not receive them until the following day. (I was worried about what shape they would be in once she received them.) I was disappointed that on the most difficult day that she had faced since his passing, my mother in law’s delivery was untimely and I ended up purchasing flowers from another local establishment, where they were able to ensure a beautiful custom arrangement for a fraction of the price and it was completed the very moment I went into the store.
23 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Never recorded my order
Never recorded my order. Was cancelled by website.
22 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
As there was an issue with the fulfillment of your order, we have processed a full refund for you.
I apologize for any further inconvenience we may have caused, and would like to Thank You once more for allowing me to assist you and for reaching out to us.
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
They made sure they had dropped it off…
They made sure they had dropped it off at the right place, even called a few times to be extra sure. Very courteous, I would buy from you again.
20 March 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you so much for your kind words! We're happy to hear you had a positive experience, and we're truly grateful for your support. We look forward to helping you with all your floral needs in the future.
Thanks again for choosing us!
Was not what I ordered and wrong address
Was not what I ordered, delivered to the wrong location and then a so called service fee that popup at the time of paying. It was an UGLY bouquet. Rip off
13 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.
I'm going to issue you $15 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.
Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.
Do NOT order from Avas Flowers
Do NOT order from Avas Flowers. They failed to deliver my big order for my son’s engagement party. I requested the flowers to be delivered to a certain place, not only they delivered to wrong places, they delivered the orders on wrong days. I ordered a $15 Teddy bear, it came to a low quality small bear, like a disposable one. A dollar store bear is even better and bigger than this $15 one. The flowers missing delivery on the actual day. Their customer service though was respectful, but useless. Don’t let this flower ordering company ruined your event like they did to ours. All we got is the refund for the missing flowers, but the event was ruined by them.
12 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
As there was an issue with the fulfillment of your order, we have processed a full refund for you.
I apologize for any further inconvenience we may have caused, and would like to Thank You once more for allowing me to assist you and for reaching out to us.
Don’t do it!
Flowers arrived a day later than I requested AND looked NOTHING like what I ordered. I’d give zero stars if it was possible.
13 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
We acknowledge and apologize for how this unfortunate event has created an inconvenience for you. We’ve taken a serious look into the matter and want you to know that our team has taken this incident very seriously to make sure it won’t happen again.
I'm going to issue you $15 worth of reward points on your account, which is associated with the email used which you may use for up to one year, all across the United States for future purchases as a token of our apology.
Once again, we apologize for the experience you had with us during your recent purchase. We hope that we can serve all your floral needs in the future.
Doesn't look nothing like the picture
Doesn't look nothing like the picture,and much smaller.I wouldn't use this service again.
7 May 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
Complete Bait-and-Switch
Complete Bait-and-Switch. Avoid This Company!Review:Do not trust this business. I ordered the "Festive Birthday Bouquet," which advertised premium orange lilies and yellow roses. I also paid extra for 4 additional latex balloons.What arrived was a complete downgrade: a loose, messy supermarket-style bundle wrapped in plastic containing zero lilies and zero roses. They substituted cheap yellow daisies and carnations instead, and 3 of my paid balloons were missing. To make it worse, they hit me with a hidden $28 service fee at checkout despite advertising "free delivery."When I complained, customer service trapped me in a loop of unhelpful automated calls. A representative then told me they would need to pick up the incorrect birthday arrangement from the recipient before they would even decide whether to fix their mistake. Completely unacceptable customer service and a total scam. Check the photos before you buy!
11 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
Thank you for taking the time to share your experience with us. We sincerely apologize that you did not have a wonderful experience and that the quality of the arrangement did not meet your expectations. Your order was fulfilled through one of our local floral affiliates, and while we are glad the flowers were ultimately delivered, we regret that the product quality fell short. We apologize for the disappointment this caused and for entrusting your order to a florist whose work did not reflect the standards we strive to uphold.
Ava’s Flowers has proudly served customers’ floral needs for over 30 years, delivering tens of thousands of orders each year across the United States. While situations like this are not typical, we take them very seriously and use this feedback to improve our partner network and overall service.
Regarding quality and delivery concerns, we follow a 48-hour grace period policy. Within this timeframe, customers may request either a redelivery of a new arrangement of equal or greater value at no additional cost, or an adjustment of the arrangement price based on mutual agreement. A detailed explanation of this policy can be found in our Terms of Service. Although we received your quality feedback outside of this grace period, our goal is always to make our customers happy and to restore confidence in our service.
We would also like to address your concern regarding the service fee. This fee helps ensure the proper care, handling, and processing of each order. Some companies embed these costs directly into the price of their arrangements while also charging a delivery fee. At AVAS, we choose to keep this fee separate so customers can clearly see the full breakdown of charges before completing checkout.
Because the final total depends on factors such as delivery location, delivery date, and applicable taxes, it cannot be calculated until the required information is entered. Throughout Step 1 (Delivery Info) and Step 2 (Billing Info), customers are advised that taxes and fees will be calculated once these details are confirmed. Step 3 (“Review & Place Order”) then displays the full total, including all taxes and fees, before an order can be finalized. A more detailed explanation of our service fee is available in our Terms of Service.
As a gesture of goodwill and our sincere apology, we have issued $20 in reward points to your account associated with the email used for your purchase. These points may be used toward a future order.
We hope this helps clarify your concerns. Please know that we truly value your feedback and would appreciate the opportunity to better serve you in the future. Thank you for allowing us to assist you.
NOT EVEN ONE STAR!!!
NOT EVEN ONE STAR!!!! DO NOT ORDER FROM THIS DECEIVING COMPANY. THE PICS SHOWN ARE NOT WHAT YOU GET!!!
11 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
It's truly unfortunate that you encountered issues during your floral order. We understand the importance of every floral order and take great pride in ensuring our customers are satisfied.
I am taking care of this concern. To further assist you, please provide the order number, phone number, and email address associated with this order.
What I received and had paid dearly for…
What I received and had paid dearly for was nowhere near what the actual order was. Pictures available if you desire.
20 March 2026
Unprompted review
Reply from AvasFlowers
Hello,
I want to take this time to apologize that you did not have a wonderful experience here with us. Everything was set in motion as we assigned the fulfillment of your desired arrangement to one of the local affiliates. Unfortunately, the quality of the product didn't meet your expectations. We apologize for entrusting your order to them.
I am thrilled that the flowers were delivered, but we apologize for not meeting your quality expectations. This doesn't happen every time here at Ava's. Our company has been providing top-notch arrangements for our customers' floral needs for over 30 years that we have been in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
With regards to the quality or delivery concerns of the product received, we follow a 48-hour grace period policy where our customers are given an option for redelivery of a new product(s) of equal or greater value at no additional cost, as long as we receive notification from our customers within the prescribed time frame, or an adjustment of the arrangement price based upon our final agreement. A more detailed explanation of our terms of service can be found here:
https://www.avasflowers.net/terms-of-service#avas-flowers-satisfaction-commitment-cancellation-returns-and-refunds-policy
Though we received your quality feedback beyond the required grace period mentioned above, our main goal is always to make our customers happy so that they continue to return to us for all their floral needs. That said, I will issue you $20 worth of reward points on your account, which is associated with the email used for your purchase.
We hope this helps clarify any doubts and concerns. Please don't hesitate to re-evaluate your rating of our services. We appreciate you letting us help you.
Super late after 8pm only half the…
Super late after 8pm only half the order showed up... have video proof over 100 bucks spent ... and you offer me 17 bucks back what about the 30 dollar serves fee when the serves wasn't complete thanks for ruining half the surprise will not be a repeat customer will not recommend Avas flowers
12 June 2026
Unprompted review
Reply from AvasFlowers
Hello,
We have reviewed your feedback, and we are sorry about the experience you had. I am taking care of this concern, and we thank you for bringing this to our attention. This doesn't happen every time here at Avas. Our company has been providing top-notch arrangements for our customers’ floral needs for over 30 years that we are in business, and we've delivered tens of thousands of orders per year to our satisfied shoppers all across the US.
Since there was an issue with the fulfillment of the order, a partial refund was previously provided. We hope this gesture goes some way towards making up for our mistake, and we appreciate your patience and understanding.
I apologize for any further inconvenience we may have caused. Please feel free to re-evaluate your rating with our services. Thank you for allowing us to assist you.
I appreciate that you delivered to the…
I appreciate that you delivered to the address. I was told the address isn't deliverable. But you got the order done quickly and delivered. They were perfect.
20 March 2026
Unprompted review
Reply from AvasFlowers
Hi!
Thank you for your support and kind words! We’re so happy you had a great experience and look forward to helping with your future floral needs.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.