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Review summary
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What people talk about most
Based on these reviews
We transferred our VAT representation to AVASK this year, and the only regret is not making the switch sooner. Their team has been consistently responsive, professional, and proactive at every step. A... See more
Company replied
We are very pleased with the service provided by our Tax consultant Shu Chun (Iris) Hsieh. She is a gem and provides a great customer service. She is always available to help and assist whenever we h... See more
Company replied
Kevin was so incredibly helpful with providing us with the paperwork needed to clear our shipment at customs. He was available quickly on the phone for support and even liaised directly with our Amazo... See more
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Company details
Written by the company
We are AVASK, an international firm of tax experts with a well-reputed specialism in global e-commerce expansion, international taxation, business consultancy, and advisory services. AVASK works with the most outstanding and proactive professionals to deliver excellent value for more than 10,000 e-commerce sellers and companies across the world. We have a presence in the UK, Europe, the USA, UAE, China, and Australia, and our collective eyes are set on the horizon, looking for new marketplaces and opportunities to enhance and enable our clients’ businesses to flourish and grow. Our drive and ambition are focused solely on building success through cross-border activities by delivering clear and simple advice and devising new strategies that will ensure growth and development. AVASK knows that understanding indirect tax obligations in the global marketplaces can be a daunting task and a littered minefield, which is why we employ the best consultants and tax experts who are solely focused on eliminating those tax issues and allowing you to focus on your primary concern: running your business. We further believe in building strong client relationships and personally tailoring solutions to help our clients reach their business goals and objectives. The whole AVASK team is completely committed to providing clients’ businesses with the highest quality of service and a highly entrepreneurial mindset. Our team are also fluent in many of the world’s languages, including English, French, German, Spanish, Italian, Greek, Russian, and Polish, along with Arabic, Mandarin, and Cantonese. We are proud to celebrate that our customers are at the heart of everything that we do, which is why our mantra is: WHAT MATTERS TO YOU, MATTERS TO US...
Contact info
United Kingdom
- avask.com
3.6
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Absolute Scam - Avoid AVASK!
Their support team gives different stories every time you contact them. Total waste of time and money. Looking back, all red flags were there.
If you value your sanity and money, STAY AWAY from AVASK. Wish I had read reviews before trusting them.
13 December 2025
Unprompted review
Reply from AVASK
Dear Marta,
We’re sorry to read this and genuinely disappointed to hear about your experience.
We take all feedback seriously and would like the opportunity to understand what’s gone wrong. At present, we haven’t been able to identify your account based on the information provided in the review.
We’ve reached out to you via Trustpilot to request a few more details so we can locate your case and look into this properly. Our aim is always to resolve issues fairly and transparently, and we’d welcome the chance to do that here.
We hope you’ll respond so we can assist further.
Kind regards,
Mike @ AVASK
Best support to get for tax compliance
Best support to get for tax compliance! Credits to Natasha Reddy!!
23 December 2025
Unprompted review
Reply from AVASK
Good morning,
thank you for your kind words! We’re delighted to hear that you've received quick replies from our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Giulia
Very good service
I appreciate the concise and prompt responses to my queries as well as the informative and enlightening dialogue.
23 December 2025
Unprompted review
Reply from AVASK
Good morning,
thank you for your kind words! We’re delighted to hear that you've received quick replies from our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Giulia
This company took our money without…
This company took our money without notifying us for the service of 2026 in October 2025. We decided not to use their service from 2026 and asked for the refund. It has been almost two month since we requested, they ignored our request and we had no refund so far.
This is very disappointing that they have not refunded to us. Legal action will be processed next if they continue to refuse to refund to us.
support ticket number: #1595-0699 so far still no refund yet (2026-01-15).
Updated 2026-02-06: We have provided all the requested information, but still no refund so far. We are not happy with this service at all.
New ticket: #64727
HI PETS LTD
25 October 2025
Unprompted review
Reply from AVASK
Hello,
Do you still have the access in your Avask account? Please open it and send me your next query.
Please advise.
Bibien
Great rollercoaster
Overall, it has been a good experience with AVASK, even if the process was not always easy. Throughout the journey, they always proposed answers and solutions, which is essential for complex VAT matters.
The VAT number process was quite fast in Italy (3 weeks), Germany, and the UK (around 6 weeks).
Charlotte was a great help for these countries and provided very precise and efficient support on the documentation required.
Spain, however, took much longer, almost 7 months for the Nif and 13 month for the VAT EU, with many back-and-forth exchanges.
When Riccardo took ownership of our case, things moved forward. He handled our file seriously and professionally, with clear and pleasant communication, which allowed the process to be completed.
For the filings, which we have been managing for almost one year, everything works well in self-service mode with our Amazon account and is largely automated.
Each filing still needs to be checked, and small payment update errors can occasionally occur, but they are easily resolved by contacting support.
Response times can sometimes reach 2 to 3 weeks, and follow-ups may be necessary, but we can clearly see continuous improvement.
Considering the price, AVASK remains a very interesting and valuable service. AVASK is perfectly suited for Amazon businesses using self-service.
However, if you sell through multiple sales channels and manage more complex VAT operations such as exports or manually issued invoices, it is recommended to choose their Premium service.
17 December 2025
Unprompted review
Reply from AVASK
Hello MOVEZEN,
Thank you for taking the time to share your feedback and for rating us 5 stars! We’re delighted to hear that our team provided you with professional support throughout your VAT registration journey. Your recognition of their efforts truly means a lot to us.
We understand that VAT processes, especially in countries like Spain, can be complex and time-consuming, and we truly appreciate your patience throughout. Ensuring our clients receive clear and responsive guidance is always our top priority, and we’re pleased to know we’ve made a positive impact on your experience.
We look forward to continuing to support your growth and success. If you ever need assistance or have any questions, we’re here to help!
Kind regards,
Mariana
ES UNA ESTAFA
Review:
We engaged AVASK in early 2025 to handle VAT registration and compliance for two companies (Borner Inc. and Recovella E-commerce LLC) in Spain and Germany. After signing contracts and paying all fees in advance, we expected AVASK to obtain VAT numbers and manage ongoing compliance.
What went wrong:
1. No VAT numbers obtained: Despite repeated follow-ups throughout the year, AVASK never secured a VAT registration for either company in either country, meaning we could not legally operate or file returns.
2. Conflicting information on fees: AVASK (via Hannah in February) clearly stated that monthly fees would only apply once the VAT number was active. Yet charges continued even though no VAT was ever issued.
3. Change of entity mishandled: We were told the original company’s documentation (Good Standing) would delay the process. Based on AVASK’s own advice, we created a new company (ABAC Capital International) and provided all required documentation. AVASK agreed and began working with the new entity. Later, AVASK required a new contract and additional payments, ignoring the amount we had already paid and contradicting earlier commitments.
4. Inconsistent communication and lack of service: Internal handovers between AVASK UK and AVASK Spain, unclear instructions, and contradictory statements from different team members left us with zero results after many months. We ultimately had to hire another provider to obtain the German VAT number in ~20 days — something AVASK never achieved.
Overall, AVASK charged for services that were never delivered, despite repeated assurances and clear documentation, and failed to communicate consistently throughout the process.
We are requesting a full refund for services not performed.
I want my money back
25 April 2025
Unprompted review
Reply from AVASK
Hola Jorge,
Lamentamos mucho las dificultades que has tenido con el proceso de registro y cumplimiento del IVA. Entendemos perfectamente tu frustración y nos comprometemos a resolver este asunto de forma rápida y transparente.
Revisaremos tu caso y lo elevaremos internamente para garantizar una resolución rápida y precisa. Te pedimos disculpas por las molestias causadas y agradecemos tu paciencia mientras trabajamos para resolver este asunto.
Atentamente,
Mariana
Terrible Experience with AVASK - Stay Away!
What a nightmare! AVASK promised me both EORI and VAT numbers for £150. After 12 months of delays, I finally got my German VAT number. Now they're demanding another £150 for the EORI number, which was supposed to be included!
Their explanations are contradictory and they seem to just make up excuses to extract more money. Complete waste of time and money. Avoid this company at all costs!
12 December 2025
Unprompted review
Reply from AVASK
Hello T.V.,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the frustration caused by the delays and confusion regarding your EORI and VAT numbers. To clarify, our pricing structure is always intended to be transparent, and we never want our clients to feel misled. The EORI and VAT registration processes can vary by country and specific requirements, which can sometimes lead to additional costs, but we understand how this situation feels unfair given your expectations.
We received your details; however, they don’t match our records. Please share your contact details again in the request, including your company name, email, and phone number, so we can connect you directly with our team and work towards a swift resolution.
Kind regards,
Mariana
The AVASK team is completely…
The AVASK team is completely incompetent. Answering basic questions is impossible for these people. If they owe you money, you might as well forget about it. They don't hold their staff accountable and are completely useless.
They have owed me over 2,000 EUR for months. They say that issuing a refund takes them months. Ridiculous, objectively false, and incompetent are the 3 words I would use to describe these people.
CHOOSE A BETTER VAT SERVICE PROVIDER. AVASK IS TERRIBLE. In my opinion.
10 December 2025
Unprompted review
Reply from AVASK
Good morning Mike,
Thank you for reaching out and sharing your concerns. We’re really sorry to see you’ve had a negative experience and to see you have not yet received a resolution. We understand the importance of timely action, and we sincerely apologise for the delay. We have requested your most appropriate contact information via Trustpilot to have our dedicated team check the status of your refund against.
Could you please share the following information with us via this message:
-Your Company Name
-Email Address associated with your AVASK account
-Your Contact Phone Number (including country code)
We will escalate this internally to ensure a swift and accurate resolution.
Kind regards,
Giulia
Very proffesional kind and patient…
Very proffesional kind and patient service and high knowledge of all details for the task
10 December 2025
Unprompted review
Reply from AVASK
Hey Elshi,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
Efficient and Easy to work with
Gabriela was very knowledgeable, helpful and quick to get things moving.
5 December 2025
Unprompted review
Reply from AVASK
Hello James,
Thank you so much for your wonderful feedback! We're thrilled to hear that you found the experience efficient and easy, and that Gabriela was able to provide knowledgeable and proactive support.
Offering clear guidance and moving things forward quickly is exactly what we aim for, so it’s great to know this matched your expectations. If you need anything else or have further questions, we’re always here to help.
Warm regards,
Giulia
She is incredibly patient!
Natasha Reddy from Avask UK, She is incredibly patient, responsive, and dependable. All tasks are completed on time and to a high standard. We’re very pleased with her support and would happily recommend her.
25 November 2025
Unprompted review
Reply from AVASK
Hello Satya,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience.
To make sure we properly acknowledge your feedback, could you please let us know which team member you are referring to?
If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Giulia
Gabriela was absolutely fantastic.
Gabriela was absolutely fantastic.
I appreciate how you helped me with all my queries and provided additional guidance to complete the procedure.
I would also like to add that the interaction was excellent, friendly, and professional!
Thank you!
5 December 2025
Unprompted review
Reply from AVASK
Hey Zane Food Supplements,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
Morgane Peron
Morgane Peron, Business Development Officer, has been fantastic in helping our company with advice on EPR set up and registration
4 December 2025
Unprompted review
Reply from AVASK
Good afternoon Peter,
Thank you for your thoughtful feedback. We’re pleased to hear that you received prompt responses from our team and that the assistance provided has been helpful.
Offering accurate, comprehensive, and timely support is one of our key priorities, and we’re glad it contributed positively to your experience. Should you require any additional help, please don’t hesitate to get in touch. We look forward to continuing our collaboration.
Kind regards,
Giulia
A professional
A professional, persistent, patient, practical partner.
Thank you Shu Chun (Iris) for holding our hand through the murky export vat world.
28 November 2025
Unprompted review
Reply from AVASK
Good morning,
Thanks so much for your kind words! It’s fantastic to hear that our team was able to respond quickly and provide the support you needed.
Making sure our clients get clear and helpful guidance is really important to us, so it’s great to know we’ve made a positive impact.
If you ever need anything else, don’t hesitate to reach out. We’re always happy to help.
Looking forward to continuing to work with you!
Best regards,
Giulia
I have worked with İris for a long time…
I have worked with İris for a long time , we had hard cases in Spain and France and she helped me a lot with these troubles a lot and we had resolutions without any penalties or debts .Thanks.
2 December 2025
Unprompted review
Reply from AVASK
Good morning,
Thank you so much for your kind words! We’re thrilled to hear that our team has been able to provide you with quick responses, knowledge, and support when needed.
Providing our clients with clear, thorough, and responsive guidance is a top priority for us, and we’re delighted to know that your experience has been a positive one.
If you ever need any further assistance, please don’t hesitate to get in touch. We look forward to continuing to support your business!
Kind regards,
Giulia
Excellent processing
l have my questions answered on time. Excellent work done. Thank you.
21 November 2025
Unprompted review
Reply from AVASK
Hello Disa,
Thank you for taking the time to share your experience.
We are delighted to know that your questions were answered promptly and that our team delivered the support you needed. Providing timely, high-quality support is always our priority.
If you ever have any further questions or need assistance, the AVASK team is always here to help.
Kind regards,
Mariana
Pesima comunicación
Pesima comunicación.
Hemos enviado los documentos para dar de baja la empresa en Octubre 2024. A hoy Noviembre 2025 seguimos sin noticias.
Escribi a todos los correos que tenia de personas de avask y nadie me responde.
Es como si hayan desparecido, dejado de trabajar o la empresa haya cerrado.
*04/12/25*
Hola Mariana, el día 21/11 que me solicitaron los datos de contacto se los envie. Sigo sin recibir ningún correo ni comunicación.
Es un tema serio, estamos hablando de una empresa, la cual confié en su gestión y hace meses que no tengo respuesta de la situación de la misma.
Me gustaría me des un correo de contacto, porque en el correo general de avask tampoco tengo respuesta.
Aguardo respuesta
19 November 2025
Unprompted review
Reply from AVASK
Hola Mateo,
Gracias por actualizar su reseña. Lamentamos sinceramente que, tras enviar sus datos de contacto el día 21/11, aún no haya recibido ninguna comunicación por nuestra parte. Entendemos completamente su preocupación, especialmente tratándose de un asunto tan serio como la baja de su empresa.
Queremos asegurarle que estamos revisando su caso con carácter prioritario. Para poder ponernos en contacto con usted sin más demoras, le pedimos por favor que nos confirme nuevamente el correo electrónico al que debemos escribirle, o que nos lo reenvíe directamente a enquiries@avaskgroup.com. De este modo podremos garantizar que nuestra respuesta llegue de forma correcta.
AVASK continúa operando con normalidad y estamos comprometidos a darle una actualización clara y a acompañarle hasta la completa resolución del proceso.
Lamentamos profundamente la falta de comunicación y agradecemos su paciencia mientras corregimos esta situación.
Atentamente,
Giulia
Invoiced for 7x the amount at annual renewal
Absolutely terrible experience with Avask.
Last year, there were a lot of miscommunications. We were put through to Avask by Amazon after their EPR Services by Amazon ended.
Eventually, we decided to only go with France EPR registrations via Avask. Other registrations that I initially filled in, like Spain and Austria, could wait. Costs were €450.
Apparently, on 2 october, in between the other barely relevant newsletters they sent, they sent an email saying we would be automatically upgraded to their premium EPR service and that we would have to reply within two weeks to opt out. The pricing was hidden somewhere in a hyperlink in the email. I did not see this.
Now, they are billing us not only €1530 for the same compliance for France, but also an additional €1560 for Austrian compliance which we never signed for!! So the annual cost went from €450 to €3090, with more than half of that being costs that we shouldn't be getting billed, because we never ended up going through with our Austrian registration last year in the first place!
Tried to get in contact with them on the phone where false promises are made. Then, after mailing they take forever to reply. Meanwhile the disputes invoice is long overdue and they are sending automatic reminders with threats of debt collection services within 7 days!
And when you call them you get "oh sorry sir I can't get a hold of the credit handling department right now they'll give you a call back."
Please think very well before you do business with Avask! I personally think automatic renewal at 3x+ the costs without additional agreements needing to be signed is shady enough, but they are also holding on to wrong billing and when you try to dispute it, they all pretend like they aren't the one that can fix it and that they can't get a hold of the ones responsible for solving it.
18 November 2025
Unprompted review
Reply from AVASK
Hi Mels,
Thank you for taking the time to share your feedback, and I’m genuinely sorry to hear about the frustration this situation has caused. This isn’t the experience we want any client to have.
We’ve sent several communications over recent months regarding the annual renewal of EPR services, including information about changes to service levels and pricing. However, we fully understand that emails can be missed or misunderstood, especially when regulatory services are involved. That’s exactly why we want to speak with you directly to clarify what’s happened and to ensure your account reflects only the services you intended to renew.
To help us resolve this quickly, we’ve already reached out requesting your preferred contact details. If you could kindly reply to that message with the best phone number and email for you, a member of our team will contact you as a priority. We are committed to reviewing your case thoroughly, including the services you signed up for, any automatic renewals, and the invoices in dispute.
We appreciate your patience, and we’re keen to get this sorted for you as swiftly and transparently as possible.
Kind Regards,
Mike @ AVASK
Gabriella is responsive and effective…
Gabriella is responsive and effective and is a pleasure to work with.
17 November 2025
Unprompted review
Reply from AVASK
Dear Noam,
Thank you so much for your lovely feedback! We’re delighted to hear that Gabriella has been responsive, effective, and a pleasure to work with — she’ll be thrilled to read this. We appreciate you taking the time to share your experience and look forward to continuing to support you.
Best regards,
Mike @ AVASK
Awesome Service
1 August 2025
Unprompted review
Reply from AVASK
Hey Ayoub Belarbi,
Thank you for your kind words! We’re delighted to hear that you've received quick replies from our team and have been able to provide you with the knowledge and support needed.
Ensuring our clients receive clear, thorough, and responsive guidance is a top priority, and we’re pleased to know that we have made a positive impact on your experience. If you ever need further assistance, please don’t hesitate to reach out. We look forward to continuing to support your business!
Kind regards,
Gianfranco
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