Avenir Clinics Reviews 

203
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the medical staff and practitioners for their exceptionally professional, warm, welcoming, and reassuring approach during every single appointment they attend. Many individuals note that the clinical environment feels entirely supportive, making personal interactions both remarkably pleasant and highly productive for everyone involved. People frequently highlight the exceptionally thorough consultations, transparent discussions, and detailed explanations provided regarding various cosmetic treatments and proper aftercare routines. Visitors truly appreciate the calming atmosphere and deeply knowledgeable guidance that consistently help them feel completely at ease and well-cared-for from start to finish.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing the practitioner as extremely... See more

Service

Customers expressed great satisfaction with the professional service, highlighting thorough consultations and... See more

Customer service

People report positive experiences with customer service, noting that representatives are welcoming and... See more

User experience

Users describe positive interactions with user experience, highlighting how staff members make them feel... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sonia was incredibly professional and made the whole process so easy. She took time to help me understand possible side effects from the injection I had for hayfever. I’m pleased to say I’ve not exper... See more

Company replied

Rated 5 out of 5 stars

Had a great appointment with Sonia today for a hayfever treatment. She is always punctual, doesn’t rush you, explains everything properly but succinctly even though she knows I have had it before. I f... See more

Company replied

Rated 5 out of 5 stars

I have had 2 visits to Avenir at Riverside Pharmacy, Rickmansworth. Sonia, is professional, very informative, thorough and friendly and I am really pleased with results (mole removal & mapping).... See more

Company replied

Rated 5 out of 5 stars

Well, it is really difficult to put into words (after so many visits) how wonderful each visit is to see Sonia. I was informed without any pushiness at all, about the new products and treatments avail... See more

Company replied


Company details

  1. Skin care clinic

Written by the company

A Facial Aesthetics and Skin Clinic offering a professional and friendly service in Northwood, Rickmansworth,Herts and beyond.Non-Surgical Skin Rejuvenation and Anti-Ageing Treatments are provided by an Aesthetic Practitioner including Anti Wrinkle Treatments for the upper face,bunny lines,brow lift, jawline slimming,dimpled chin, gummy smile,‘Nefertiti Neck Lift’; Dermal fillers for the cheeks,lips,jaw,chin and lower face lines; Anti-sweating Treatments;Skin Quality Treatments including Profhilo, Sunekos and WOW Fusion Microneedling with Mesotherapy;Medical Grade Chemical Peels including Obagi Blue Radiance and BioRePeel; Obagi Medical Grade Skincare for acne,hyperpigmentation and melasma and Vitamin B12,Biotin and Hay fever injections


Contact info

4.9

Excellent

TrustScore 5 out of 5

203 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(203)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend for any skin concerns

Sonia was wonderful throughout my entire Obagi journey. My initial consultation was so in depth and insightful and she created a welcoming and safe space. Sonia is so genuine and truly understands how hard it can be to deal with skin issues. Since using Obagi my skin has seen the biggest transformation and I am so grateful to Sonia for helping me on this journey. Any questions I ever had were answered and she consistently checked in to keep up to date with how my skin was doing and helped in anyway she could. A truly great experience from start to finish and I highly recommend Sonia for any skin concerns.

20 August 2025
Unprompted review
Avenir Clinics logo

Reply from Avenir Clinics

Thank you Jess for your heartfelt testimonial. I remember your first consultation so vividly and I am so happy to have supported you on this transformative journey and what incredible results you have achieved through your diligence and consistency! You are truly glowing and this has had such a positive impact on your confidence too!

Rated 5 out of 5 stars

Exceptional Care and Expert Guidance from Sonia at Avenir Clinics

I recently walked into the pharmacy intending to pick up just a nasal spray and some eye drops for my hay fever symptoms. Little did I know that this simple visit would turn into an incredibly helpful and informative experience, thanks to Sonia at Avenir Clinics.

Sonia took the time to listen to my concerns, thoroughly assess my symptoms, and explain the various treatment options available. What stood out most was her clear and compassionate explanation of the hay fever injection — including who it’s suitable for, what to expect, and how it works. She didn’t just give me medical jargon; she made it easy to understand and tailored her advice specifically to my situation.

Her professional yet approachable manner instantly put me at ease, and I left the clinic feeling informed, reassured, and genuinely cared for. It’s rare to come across someone who combines clinical expertise with such a warm and empathetic approach. I feel very lucky to have been introduced to Sonia, and I highly recommend her to anyone seeking advice or support with hay fever or other health concerns.

Thank you, Sonia, for your excellent care!

- Rupen

13 June 2025
Avenir Clinics logo

Reply from Avenir Clinics

Thank you Rupen for your incredibly kind and heartfelt testimonial. I do pride myself in educating my patients on their particular concerns and which treatments (if any) are the most suitable for them, which was apparent during your consultation. I hope you are now able to enjoy the warmer weather following your hayfever injection in Rickmansworth.

Rated 5 out of 5 stars

I recently had a hayfever jab from…

I recently had a hayfever jab from Sonia. She made the whole process really easy and stress-free, talking me through everything and making sure I was comfortable. The injection was very quick and painless, and my symptoms have improved significantly. I would highly recommend.

17 May 2025
Unprompted review
Avenir Clinics logo

Reply from Avenir Clinics

Thank you Chris for your kind words. I am so glad to hear that your symptoms have significantly improved following your hay fever injection in Rickmansworth and you found the consultation informative and comfortable.

Rated 5 out of 5 stars

Sonia is a very knowledgeable

Sonia is a very knowledgeable, approachable and experienced professional. She spends plenty of time inquiring about and understanding patients' concerns and expectations, and designing tailor-made treatments. You will never feel rushed. Always keen to answer any questions and provide professional advice. And the most important - her treatments really work! :) Thank you, Sonia.

1 March 2025
Unprompted review
Avenir Clinics logo

Reply from Avenir Clinics

Thank you Joanna for your heartfelt testimonial. I always strive to educate my patients first and foremost and only recommend treatments and products which I feel will provide them the most benefit for their concerns. I am so pleased you are happy with your results so far and I look forward to seeing you again soon.

Rated 5 out of 5 stars

Excellent

Everything clearly explained without pressure to pursue. I felt very safe. I would highly recommend.

10 April 2025
Unprompted review
Avenir Clinics logo

Reply from Avenir Clinics

Thank you Fiona for your kind words. Ensuring patients are given the clinical knowledge about their treatment is very important as it allows them to make the decision to proceed or not. I am very happy to hear you felt comfortable and safe in my care.

Rated 4 out of 5 stars

Visited Sonia for a hayfever injection

Visited Sonia for a hayfever injection. She was really lovely and friendly and explained everything thoroughly before administering the injection. I wouldn’t hesitate in recommending her.

10 April 2025
Unprompted review
Avenir Clinics logo

Reply from Avenir Clinics

Thank you Joanna for your lovely testimonial. I am happy to hear you found the consultation informative and explained in a manner that was both professional and easy to understand.

Rated 5 out of 5 stars

Very knowlegeable

I went to see Sonia for Vitamin B12 injections, not only is she very easy to talk to, she is very knowledgeable and seems to really care and be interested in your wellbeing. Also the B12 injections seem to be working very well.

10 April 2025
Unprompted review
Avenir Clinics logo

Reply from Avenir Clinics

Thank you Jackie for your kind words. It is lovely to hear you feel at ease in my care and I am able to support you on this journey.

Rated 5 out of 5 stars

Hayfever injection Everything was explained very clearly…

Everything was explained very clearly and I understood this process easily.
I have been so much better and so much happier from having this treatment. I will definitely be returning to the clinic as and when needed. Couldn’t be happier 😊

27 March 2025
Unprompted review
Avenir Clinics logo

Reply from Avenir Clinics

Thank you Teri for your lovely testimonial. It is wonderful to hear that you found the appointment informative and are now enjoying the benefits of the treatment.

Rated 5 out of 5 stars

Great experience

This was my first experience with Dr Sonia and she was so welcoming and professional. Her consultation was thorough and informative which made me feel comfortable and relaxed throughout. Would definitely recommend her services. Thank you again!

27 March 2025
Unprompted review
Avenir Clinics logo

Reply from Avenir Clinics

Thank you Anita for your kind words. It is very important to me that my patients feel comfortable and at ease in my care. It was lovely treating you and I look forward to seeing you again soon.

Rated 5 out of 5 stars

Sonia was lovely.

Sonia was lovely and instilled me with confidence from the off.
After a thorough consultation where everything was explained and options discussed the jab was painless.
All in all a very positive experience.

27 March 2025
Unprompted review
Avenir Clinics logo

Reply from Avenir Clinics

Thank you Marc for your kind words. I am happy to hear you valued the explanation and you had a pain free experience. I hope you enjoy the benefits of the treatment very soon.

Rated 5 out of 5 stars

Sonia was recommended by a family…

Sonia was recommended by a family member. Our initial consultation was thorough and informative. We are having a course of B12 injections. This week we will have our second jab to build the levels and hopefully reenergise us. Sonia was caring and professional in her role. Thank you !!

31 January 2025
Unprompted review
Avenir Clinics logo

Reply from Avenir Clinics

Thank you Nicholas for your kind words. It was lovely to meet you and your wide and I look forward to supporting you on this wellbeing journey.

Rated 5 out of 5 stars

Good service

Easy process, lovely practitioner, great customer service and communication - plus lots of information and aftercare. Highly recommend.

13 February 2025
Unprompted review
Avenir Clinics logo

Reply from Avenir Clinics

Thank you Chloe for your kind words. I am glad you found the appointment educational and the treatment is already taking effect. I look forward to seeing you again soon.

Rated 5 out of 5 stars

I wish I could give Sonia 10 stars

I wish I could give Sonia 10 stars.

I came to her for allertox treatment, having suffered with chronic rhinitis for over 5 years, and failing to get any effective treatment from the NHS. Sonia is incredibly knowledgable and explains everything you need to know in detail. She really listens and tries to understand the causes and possible treatments for your issues. This makes such a difference when you have been repeatedly dismissed by doctors.

Really couldn’t recommend her any more, and if you want to try treament for allergies or allergy-like symptoms, Avenir is the right place to go.

14 February 2025
Unprompted review
Avenir Clinics logo

Reply from Avenir Clinics

Thank you Esther for your heartfelt testimonial. Treating each patient with a holistic view is at the core of Avenir Clinics' ethos. The consultation was in depth and hopefully gave you some new avenues to explore with this condition. The Allertox treatment in Rickmansworth and Northwood is fairly new to the UK and I hope you gain some relief for your condition.

Rated 5 out of 5 stars

Time I wrote a review on how amazing Sonia is

I’ve been seeing Sonia over the past two years now for treatments ranging from filler, botox, polynucleotides and FRF. Every time I see she’s so consultative and caring. A lot of my friends, including my mum, have been referred to her by myself and have all continued to use her due to how great she is at what she does.

I went to write this review this morning because I saw her for the first time yesterday in a while, as I’d been busy with work. I’d honestly forgot how much I enjoy our treatments but also how amazing my face looks after.

When I came to write this review I was a little confused by the comment I saw below as I couldn’t think of a bad word to say about anything Sonia has ever done, in both her profession and as a consultant, otherwise I wouldn’t write this review or refer her to the amount of people I have.

If you have any insecurities but aren’t sure where or if you want to start I can’t recommend her enough.

24 January 2025
Unprompted review
Avenir Clinics logo

Reply from Avenir Clinics

Thank you Katie for your heartfelt words. I have always treated you and all my patients with the utmost professionalism and honesty, with a down to earth and friendly manner. Thank you for trusting me on your skincare journey over the last couple of years - you are truly glowing from within!

Rated 5 out of 5 stars

Professional and friendly

I have been going to Sonia for about a year now for FRF
At my initial consultation, she explained everything beautifully and the treatment was totally stress free
I find her very professional but at the same time I find her super friendly and she explains every step clearly

I am rather surprised at the one star review below as my experience with Sonia has always been so positive .

23 January 2025
Unprompted review
Avenir Clinics logo

Reply from Avenir Clinics

Thank you Annette for your lovely words! It has been wonderful getting to know you and I am so pleased to hear you have appreciated the explanations and knowledge about the treatments, as well come away with a beautiful result.

Rated 1 out of 5 stars

Very disappointing experience with Dr. Sonia!

I was very disappointed with Dr. Sonia. I was so keen to rebook an appointment with her as I was happy with my previous appointment. As i booked my consultation, they have taken 30 pounds consultation fee and with regard to it I can buy products in the pharmacy. Unfortunately because of traffic situation I came late, Dr. Sonia did not complete my consultation as i was late & did not fully refund my consultation fee nor she allowed me to buy products for the pharmacy. Please think before you book with this clinic as they are not firm and not respectful.

22 January 2025
Unprompted review
Avenir Clinics logo

Reply from Avenir Clinics

Dear Ramzia/Yasmine,

Further to your review, I feel it best to clarify your statements as I have already done so via email yesterday evening.

Avenir Clinics is an ethical and professional practice, which has always upheld a high standard of care for our patients.

You arrived over 30 minutes late for the consultation, which you said was due to travelling by train and then a short bus ride from the station. Out of goodwill, I still continued with your appointment despite your late arrival time having a subsequent effect on clinic patients booked in after you.

The service you had requested, requires a prescription based product. As per any service in Pharmacy or general medicine, one would review a condition or service provision if the patient has not been seen for 3-6 months respective of service. In your case, your last visit to the clinic was in 2022 as you mentioned you travel frequently. Therefore the approach as per our procedures would most definitely be to have a review consultation before a service is offered as a number of factors could have changed in the time you have not been attending our clinic.

The consultation fee is a deposit for the appointment session and for our professional time for the service being offered. This fee is fixed and the consultation may or may not lead to a service but is important for your safety. The fee is redeemable against any medical grade skincare products or treatments you choose to have at Avenir Clinics. This is clear stated on the website.

Your repeated request for a 'discount' on our service was politely refused as the treatment being provided is a medical and prescription product application, using a premium licensed product. As mentioned above, all prices are fixed and are clearly listed on the website.

Additionally, our services are priced very competitively and we uphold and maintain a professional and ethical standard from start to finish, as has been mentioned in several testimonials here.

The consultation was conducted in the same manner it is with all patients which included a comprehensive medical history followed by an assessment. After having your request of a 'discount' declined numerous times, you made the decision to not go ahead with the treatment. Upon leaving, you demanded a refund and then to spend the fee on Pharmacy goods. Avenir Clinics is not directly owned or associated with the Pharmacy you visited and therefore the fee cannot be redeemed against Pharmacy/shop goods. The consultation fee is only redeemable against any medical grade skincare products or treatments you choose to have at Avenir Clinics, neither of which you decided to have.

As can be clearly seen from other reviews, our professionalism and patient safety is priority and at the core of our patient-centric approach.

We wish you the very best with your aesthetic needs in the future.

Rated 5 out of 5 stars

Sonia was very helpful and explained…

Sonia was very helpful and explained everything fully to me. She obviously has great knowledge in all she does. I felt at ease about the B12 injection and have no hesitation recommending her.

17 January 2025
Unprompted review
Avenir Clinics logo

Reply from Avenir Clinics

Thank you Amy for your kind words. Providing knowledge to my patients is key as well as making the treatment bespoke to them. I look forward to seeing you again soon.

Rated 5 out of 5 stars

Trustworthy and an expert

Sonia has so much knowledge and experience and she explains the science as well as the practicalities of the treatments she offers. Great with new customers too! A real expert!

3 October 2024
Unprompted review
Avenir Clinics logo

Reply from Avenir Clinics

Thank you Sarah for your kind words. I am so happy that you appreciated the education behind the treatment and are so pleased with your results. I look forward to seeing you again.

Rated 5 out of 5 stars

Sonia is calm

Sonia is calm, friendly, knowledgeable and professional. She explained the range of treatments offered and encouraged me to take the time to think about what I wanted to achieve from the treatment. I opted for FPF and am
Pleased with the result. Thank you Sonia

26 September 2024
Unprompted review
Avenir Clinics logo

Reply from Avenir Clinics

Thank you Elizabeth for your lovely testimonial. It has been wonderful supporting you on your skincare journey with the FRF treatment and Obagi products and the results speak for themselves - you are truly glowing!

Rated 5 out of 5 stars

Sonia is welcoming

Sonia is welcoming, knowledgeable and kind. I wouldn’t go or trust anyone else to do the work she does.

9 October 2024
Unprompted review
Avenir Clinics logo

Reply from Avenir Clinics

Thank you Becky for your lovely testimonial. I am so happy you are pleased with your subtle and natural results and I look forward to seeing you again soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look