Avensure Ltd Reviews 1,760

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 319 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, expertise, and professional demeanor, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach, especially from dedicated advisors. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the clear, concise advice received, which instills confidence in handling various situations. However, some people were dissatisfied with the response time to HR issues and mentioned receiving generic documents instead of tailored ones.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff. Reviewers frequently highlight the... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the helpfulness and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the invaluable support,... See more

Response time

Clients share positive opinions on response times, frequently highlighting quick and efficient communication.... See more

Customer communications

Reviewers highlight positive aspects of contact. Customers consistently praise the ease of getting in touch,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We started using Avensure in January 2026 and the support for us has been invaluable. Our company grew quickly and with treble the previous number of employees we felt the need to seek HR and H&S con... See more

Rated 5 out of 5 stars

Ayeh has been fantastic to work with. She stepped in at very short notice and provided a quick turnaround on documents when I needed to make decisions promptly. Her HR advice was clear, practical, and... See more

Company replied

Rated 5 out of 5 stars

We have been with Avensure for 6 years. The support we have received has been fantastic. Whenever we have needed support the team at Avensure has always been there, they respond quickly, always have t... See more

Company replied

Rated 5 out of 5 stars

I attended an employment law seminar at Crewe Alexandra Football Club, and this was hosted by Dean Jones of Avensure. As a business owner, it was incredibly useful given the complex world of employmen... See more


Company details

  1. Legal Services
  2. Employment Lawyer
  3. Human Resource Consulting

Written by the company

At Avensure we work hard for our customers supporting them in HR, Employment Law, and Health & Safety, and these efforts have been recognised with the awards that we have won. We provide our clients with a complete service offering advice and guidance, training, taking preventative measures, as well as contractual implementation. By looking at some of the Avensure reviews, you will see what our customers think of us and the way that we help to ensure that they are fully compliant with Health & Safety and employment law. Here at Avensure, we know just how important our team members and advisors are, which is why we invest a lot of time, effort, and money to ensure we have the highest skilled advisors within our industry. Looking at some of the Avensure service reviews you will see how many businesses appreciate the service that we provide, and when there are Avensure complaints, we use these as tools to refine and improve the service that we offer to all our customers. An Avensure comparison between other companies that provide a similar service will show that we are well regarded within our industry, not only from our peers but also by our customers. If you lack knowledge in critical areas such as HR, Health & Safety, or Employment Law and need professional advice to ensure that your company is compliant with current legislation, contact us today and let us help you grow and nurture your business.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 58% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I’ve had a fantastic experience with Di-Anne

I’ve had a fantastic experience with Avensure, especially with Di-Anne. She was incredibly quick, clear, and prompt in handling everything. Her communication was excellent, and she made the entire process smooth and stress-free. I really appreciate the professionalism and efficiency – highly recommend their service!

15 January 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Jaseel. It's great to hear that Di-Anne's communication and professionalism helped make your experience stress-free.

Rated 5 out of 5 stars

My Health and Safety policy required…

My Health and Safety policy required updating, not only was it updated within a few hours, the format had been adjusted making it clearer and easier to read than the previous heavy font, minor corrections had also been applied to the spacing, making the pages look more fitting for purpose. Thankyou Nicholas...

14 January 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Karen. I'm pleased to hear that Nicholas was a big help in updating your Health and Safety policy.

Rated 5 out of 5 stars

Very quick and efficient service

The team at Avensure are always very friendly and responsive. I can always get through to somebody very quickly. My allocated consultant is very helpful and ensures consistency, but if she is unavailable there are always other team members who are able to help.

13 January 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Kelly. I'm pleased to hear that you've found our services helpful.

Rated 5 out of 5 stars

Professional, friendly advisors - happy to renew for a third term with Avensure!

We are about to renew our third term with Avensure as our HR Employment advisors and cannot be happier with the service they have provided over the past six years. I'd like to highlight my interactions with Alfie who has provide a high level of advice and support in assisting the company in dealing with HR issues. Their documentation team have been brilliant in supporting us to review and revise our policies and contracts. They are responsive and friendly which is helpful for a small SME who require HR advisory services.

14 January 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you for writing such a great review Sejal. I'm delighted to hear that our consultants have been able to support you, Alfie in particular.

Rated 1 out of 5 stars

UNDERHAND MARKETING PLOY

received a letter supposed to look like an official government letter say i had to attend training re government changes in law headed "ATTENDANCE REQUIRED". the letter went on to say i had a "Legal Obligation to stay informed"
DO NOT UNDER ANY CIRCOMSTANCE BE FOOLED BY THIS UNDERHAND MARKETING PLOY. when i called the company on 0330 995 0360 the lady was unable to help and said she was just told to send the letter out.

9 January 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Dear Brynley,

Thank you for raising your concerns regarding the letter you received.
I would like to clarify a few points to address the issues you have mentioned.

Source of data
We obtained your business contact details from a reputable GDPR-compliant data provider that supplies B2B contact information. These providers are required to collect, maintain, and share data in accordance with UK GDPR and the Data Protection Act 2018. We do not use consumer marketing lists, and we only process business contact data for legitimate business purposes.

Lawful basis for contact
As a B2B organisation, we contact businesses under the lawful basis of legitimate interest, which is permitted under UK GDPR. Our communications are relevant to your role as an employer and relate to employment law and workplace compliance matters that directly affect businesses in the UK.

Clarification regarding the wording of the invitation
The invitation does not state that attendance at the seminar is legally required. It states that employers have a legal responsibility to understand their employment and health & safety obligations – which is correct. Attendance at our seminar is entirely optional and is offered as one possible way to support that understanding.

Professional standards and preferences
We take professionalism seriously and regret if the wording of the letter caused any confusion or concern. If you do not wish to receive further communications from us, we are happy to remove your details from our mailing list immediately.

Please let us know if you would like us to do so, or if you require any further clarification.

Kind regards,
Avensure

Rated 5 out of 5 stars

Very informative and helpful

Very informative and helpful. I was carefully taken through each step and my options as a employer.
Templates saved loads of time and ensured i covered everything i needed to.

8 December 2025
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you for taking the time to write us a review. I'm pleased to hear our consultants were helpful in guiding you through each step.

Rated 5 out of 5 stars

Efficient Service

Efficient Service. Dealt with various advisors, all of whom have been prompt and helpful. Would recommend this company

7 January 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you JP. I'm delighted to hear each of our advisors have been prompt and helpful.

Rated 5 out of 5 stars

Excellent customer Service

Excellent customer Service. Friendly, patient, attentive & genuinely helpful from start to finish Highly recommend. Di-Anne Kanyinda has been amazing & a great help.

6 January 2026
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Alex. I'm so pleased that Di-Anne has been a great support for you.

Rated 5 out of 5 stars

Recommended

Avensure has been an invaluable partner to our businesses, providing clear, practical, and reliable HR and Employment law support. Our Employment Law Consultant, Philip, and the Avensure HR team have a strong depth of legal knowledge and delivers advice which is easy to implement.

12 November 2025
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you for your kind review. It's great to hear that our consultants have been invaluable partners to your business.

Rated 5 out of 5 stars

Help through the quagmire of H&S

Health and Safety is mindboggling at the best of times but Avensure have been very helpful answering my myriad of questions and patiently walking me through the process.

9 December 2025
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Mrs Allen. I'm glad to hear that we were able to answer all your H&S questions.

Rated 5 out of 5 stars

The Best

Lee Garside, Morag Thomson, Alfie Hand. Have been incredible, they all helped us get through a very difficult time. I felt huge comfort in there support and at no point did I feel alone. They were prompt with their responses and followed them up with calls to make sure I was happy. Thank you once again

5 December 2025
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you for taking the time to review us. I'm so pleased to hear that Lee, Morag and Alfie gave you the support you needed.

Rated 5 out of 5 stars

Working with Avensure has been easy

Working with Avensure has been easy, simple and there is always quick communication. Would recommend using them if needing to outsource HR

4 December 2025
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Leena, we really appreciate your review.

Rated 5 out of 5 stars

Alfie Hand at Avensure is an…

Alfie Hand at Avensure is an outstanding HR consultant; helpful, approachable, and highly knowledgeable. His clear, practical advice makes complex issues easy to navigate, and his supportive style builds confidence in every situation. Reliable and professional, Alfie is a trusted partner I’d recommend without hesitation.

3 December 2025
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you for your review Cath. I'm delighted to hear that Alfie's practical advice has given you confidence.

Rated 5 out of 5 stars

Reliable advice and taking the time to…

Reliable advice and taking the time to walk us through a difficult HR issue. I felt that they really understood the case and the reassurance that you get is invaluable.

1 November 2025
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you Liz. I'm pleased to hear that you felt considered and reassured by our advisors.

Rated 5 out of 5 stars

Supportive and Professional

We work closely with Alfie Hand. Alfie guides us through our HR queries. He is truly supportive and professional.

13 November 2025
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you for your review. I'm glad to hear Alfie has been such a great help for you.

Rated 5 out of 5 stars

5 Stars!

Today I spoke with Ian Denton for some quick HR advice, and he was absolutely brilliant. He was fast, concise, and very responsive to our business needs. Ian followed up promptly with all the necessary documents, making the whole process effortless. Such excellent and efficient support – highly recommended!

20 November 2025
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you for such a lovely review Laura. I'm delighted to hear that Ian's help was fast and personalised to your needs.

Rated 5 out of 5 stars

Super proactive in getting stuff done…

Super proactive in getting stuff done and over to us and always polite

20 November 2025
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you for your review Amy. It's great to hear that you've found us to be proactive and polite.

Rated 5 out of 5 stars

Great service from Kyle

Kyle has been thoroughly helpful and easy to contact. Responsive and knowledgeable. Would recommend!

1 August 2025
Unprompted review
Avensure Ltd logo

Reply from Avensure Ltd

Thank you KP. I'm so glad Kyle has been helpful and readily available for you.

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