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Purchased a Synology DiskStation DS218 NAS Server from Aventis via Amazon. The Server arrived from Aventis with two 1 TB SSD drives that are NOT on Synology Products Compatibility list. Drives faile... See more
Company replied
I bought a top of the line Latitude for my office. unfortunately received it with a dented jack on the power chord. I made several calls, was asked to send images of the jack/chord etc. It has taken s... See more
Company replied
Customer Service and Manger need to be fired! Do not bother ordering from them because nothing is their fault if something goes wrong, or I don't know forget to ship an item! Just read the review... See more
Company replied
Company details
- Computer Shop
- Business and IT Consulting agency
- Computer Accessories Shop
- Computer consultant
- Computer Software Shop
- Software Vendor
- Second-hand Computer Shop
Information provided by various external sources
Headquartered in Atlanta, Aventis Systems offers custom IT solutions to build and operate complete physical and virtual infrastructures. Our comprehensive solutions include high-quality new and refurbished hardware, system and application software, as well as a wide array of in-depth managed services. Aventis Systems provides infrastructure consultation, cloud hosting and migration, virtualization deployment, security consultation, data and disaster recovery, hardware relocation, equipment buyback and more.
Contact info
189 Cobb Pkwy N, 30062, Marietta, United States
- 8665289313
- Sales@AventisSystems.com
- aventissystems.com
1.3
Bad
118 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Your pricing is great on new products.
27 November 2019
Unprompted review
Reply from Aventis Systems
Hey Barry!
Thank you so much for your review and comment on our pricing.! We have spent a good deal of 2019 trying to get all of our pricing up to date, but still, have a ways to go. As I am sure you already know, you can always reach out to us if you ever have any questions about prices listed on our website.
Until next time,
Aventis Systems Team
(866) 528-9313
Bait and Switch Bad Business Practice!
Placed an order on Nov. 6, received tracking on Nov. 7. A week later my accounting department informed me they had refunded our money. I checked the tracking number and it was invalid. I then see that they are listing the 8 switches I purchased at $425 per unit, at a new price of $599 per unit. Customer service is unresponsive. The manager Jessica that I spoke with pretty much told me "nothing I can do". Sad, I was a repeat customer but never again. Buyer beware with this company. I see a lot of complaints on the BBB website as well!
23 November 2019
Unprompted review
Reply from Aventis Systems
Hello Sue!
Thank you for sharing your honest feedback about your experience with Aventis Systems, and we sincerely apologize that it was a negative one. As a multi-channel eCommerce company and small business of under 50 employees, unfortunately, we have been behind keeping pricing on all of our platforms up to date.
It appears you purchased an old, outdated eBay listing of ours, which is the reason why your order was refunded and relisted. As you also work for an IT components reseller, we are sure you understand the difficulty of managing margins and pricing going out of date. We are very sorry we weren't able to work with you to get the switches for your company to resell at the price point you needed to get your anticipated margin.
If you need any further assistance or have any other questions, you can feel free to message us through our Facebook page or email us at marketing@aventissystems.com.
All the best,
Aventis Systems Team
(866) 528-9313
Quick to respond and have good prices…
Quick to respond and have good prices on their equipment.
12 November 2019
Unprompted review
Reply from Aventis Systems
Hi Chris!
We truly appreciate you taking time out of your busy day to share a bit about your experience working with the Aventis Systems team. Thanks for sharing that your requests were handled promptly and that we have competitive pricing! These are two things we have been working hard this year to improve so we definitely appreciate the positive feedback on them.
Until next time,
Aventis Systems Team
(866) 528-9313
Great customer service and competitive…
Great customer service and competitive prices.
12 November 2019
Unprompted review
Reply from Aventis Systems
Hey Ed!
We appreciate you leaving us a 5-star review! We are so glad you had an awesome experience working with our customer service team. Also, thank you for the compliment on our prices, we have been working hard to update all of our prices this year so we are thrilled you noticed.
Until next time,
Aventis Systems Team
(866) 528-9313
Helpful staff, great product.
I purchased a DAS from Aventis, The sales rep helped me through the process and answered all of my questions and concerns. I would definitely purchase through them again.
5 November 2019
Unprompted review
Reply from Aventis Systems
Hi Ben!
We are happy to hear you had a positive experience working with the Aventis Systems team for your DAS purchase. Thank you for taking the time to leave us positive feedback, and we look forward to helping you "Get IT Done" in the future.
Until next time,
Aventis Systems Team
(866) 528-9313
Great experience
We were very pleased with the entire ordering process and received exactly what we needed. I would recommend them to anyone with specialty hardware needs.
4 November 2019
Unprompted review
Reply from Aventis Systems
Hey Joe!
We thoroughly enjoyed reading your feedback, thank you for sharing it! Having your recommendation for possible future customers to see means the world to us.
Until next time,
Aventis Systems Team
(866) 528-9313
I was very impressed with the level of professionalism
I was very impressed with the level of professional courtesy given to me and the apparent dedication to making sure I was satisfied and happy with my end result. If the need arrises I will certaiinly do buisness again.
4 November 2019
Unprompted review
Reply from Aventis Systems
Hey Chris!
Our team loved reading your feedback about your recent transaction. We truly appreciate you taking the time to leave us a well written and thought out sentiment.
We are looking forward to helping you "Get IT Done" in the future!
Aventis Systems Team
(866) 528-9313
Reply from Aventis Systems
Hi Hung!
Thanks for leaving us a 5-star review! We are happy to hear you are satisfied with your experience working with Aventis Systems.
Until Next Time,
Aventis Systems Team
(866) 528-9313
Reply from Aventis Systems
Hey Todd!
Thank you so much for taking the time to leave us a positive review. We heard you had a small issue trying to check out online, but were able to work with Kevin to get it all sorted out.
We appreciate that you were able to see beyond that minor hiccup and felt compelled to leave us a positive review of your experience. Please keep us in mind for your future IT needs.
Until next time,
Aventis Systems Team
(866) 528-9313
Needed a replacement server
Needed a server to replace one that went bad. They had an exact match setup the same as ours. Just swapped Hard Drives and changed the time. Went as I had hoped it would.
31 October 2019
Unprompted review
Reply from Aventis Systems
Hey Jerry!
We appreciate your review so much. We are thrilled to hear we had the exact server match you were looking for and your swap went smoothly! Remember- if you need any support at any time you can always give us a call or reach out to us on Facebook.
Until next time,
Aventis Systems Team
(866) 528-9313
After a problem with an incorrect…
After a problem with an incorrect shipment, customer service was outstanding in rectifying the problem fast.
30 October 2019
Unprompted review
Reply from Aventis Systems
Hey Ed!
Thank you so much for taking the time to share your experience working through an issue with our customer service team. We are happy to hear you had a positive outcome! If you need any further assistance, you know where to find us.
Until next time,
Aventis Systems Team
(866) 528-9313
Last 2 servers were great
Last 2 servers were great. As always, Kevin Campbell did a great job - great service. Thanks.
29 October 2019
Unprompted review
Reply from Aventis Systems
Hey Marty!
We sincerely appreciate you taking the time to leave us a review! Rest assured, we will celebrate Kevin internally for the shout out. Maybe some Halloween treats in his honor, perhaps?
Until next time,
Aventis Systems Team
(866) 528-9313
Purchased servers and end user…
Purchased servers and end user hardware. These guys really go out if there way to make sure you're happy and share the teach insite they have.
I am a very pleased client.
Brian Kerhin
Byte Harmony Inc
22 October 2019
Unprompted review
Reply from Aventis Systems
Hey Brian!
We appreciate having you as a customer! Thanks for leaving us a review and providing us some positive feedback about your experience working with our team. We are always willing to share any tech insight you need to "Get IT Done"!
Until next time!
Aventis Systems Team
(866) 528-9313
Great company to work with!!
Great company to work with!!! They are fast with getting you your order and great customer service and would like to thank Kevin Campbell for everything he has done for us now and in the future. Love this company!!!
21 October 2019
Unprompted review
Reply from Aventis Systems
Hey Andrew!
We love you too! Thank you for taking the time to leave us a review and give Kevin a shout out, we will share your review with him. We are over the moon to hear he has taken such outstanding care of you that you are looking forward to working with him in the future.
Until then,
Aventis Systems Team
(866) 528-9313
made several server purchases from…
made several server purchases from Aventis, they're the best,
i would recommend them without reservation.
rc cannon
bugbusters computer service
21 October 2019
Unprompted review
Reply from Aventis Systems
Hey RC!
We are so lucky to have you as a continued customer! We appreciate you taking the time out of your busy day to leave us an excellent review and recommend us to others who may read these reviews.
Looking forward to helping you "Get IT Done" in the near future!
Aventis Systems Team
(866) 528-9313
Purchased a license
Purchased a license, had to interact with customer service / technical support no less than 8 times. Issue still remains unresolved, and license remains undelivered 2 weeks later. Completely unacceptable, will not be doing any further business, and would actively steer others away from doing business with this firm as well.
1 October 2019
Unprompted review
Reply from Aventis Systems
Hello Larry!
Apologies for your negative experience working with Aventis Systems to get the license you ordered. We have escalated your claim to our Operations Manager, Jessica, she sent you a message and is awaiting your reply. It appears there was an issue with the email address you provided not being tied to a corporate account. Unfortunately, you can not obtain this type of license with a personal email address. Rest assured you are in good hands with Jessica to get this resolved!
If you still need assistance or you are not 100% satisfied with the outcome after speaking with Jessica, please reach out to us at marketing@aventissystems.com or on Facebook Messenger.
Aventis Systems Team
(866) 528-9313
Wrong Product delivered
The web site is informative and easy. The sale experience went well. However the wrong product arrived and had to be returned for a credit card refund. I am still waiting for that.
30 September 2019
Unprompted review
Reply from Aventis Systems
Hello Harry!
We sincerely apologize for the delay in your refund, we escalated your claim to our CEO earlier this week. Today we have confirmed you have been refunded. Please allow 3-5 days for the refund to appear on your method of payment. If you do not see this reflected within the stated time frame, please reach out to us directly at marketing@aventissystems.com or on Facebook Messenger.
As a small business, we have been experiencing some growing pains with the recent boom of our eCommerce platforms. This is not an excuse for such a delay in your refund. We appreciate you leaving this feedback so we can address the issue and put parameters in place to ensure in the future our customers do not have to wait an extended period of time to receive refunds.
Aventis Systems Team
(866) 528-9313
I bought a top of the line Latitude for…
I bought a top of the line Latitude for my office. unfortunately received it with a dented jack on the power chord. I made several calls, was asked to send images of the jack/chord etc. It has taken several weeks, several complaints via phone from my end, many promises by guys Romeo, Zach etc. but a big ZERO in what they have been able to deliver. They failed to address something as trivial as a power chord........my sincere advice to anyone buying a refurbished Dell- DO NOT BUY FROM AVENTIS!!!!
25 September 2019
Unprompted review
Reply from Aventis Systems
Hello Uday!
We are so sorry to hear about your negative experience working with our CS team to come to a resolution. I have reached out to them and confirmed you were shipped a new power cord yesterday, which can be tracked with the following number: 9461211699000434741157.
Please accept our sincere apologies on the lack of communication on a resolution to your very important issue. We are a small business of just over 50 employees and recently started selling on Amazon. Unfortunately, we have experienced some growing pains due to the volume we have been receiving on the platform.
We greatly appreciate your feedback as it helps us improve our CS operations when it comes to our Amazon customers. Please reach out to our team on Facebook Messenger or at marketing@aventissystems.com if there is anything else we can do to turn your experience into a more positive one.
Aventis Systems Team
(866) 528-9313
Cannot get status of shipment
Cannot get status of shipment. I purchased on July 17th and charged the same day, but no idea when I will receive the items.
Update...when I did receive my shipment, one of the devices came in a damaged box and it was clearing a refurbished item. You can see where stickers had been placed on the top and removed.
30 July 2019
Unprompted review
Reply from Aventis Systems
Hello Matthew,
Upon checking our records, your order was delivered an hour ago at 11:36 AM. Please reference FedEx tracking number 495906832516. If for some reason you did not receive it or have any other difficulties please call us at (866) 528-9313 and select option 2 to reach customer service directly.
We are also always available to chat on Facebook Messenger if you ever need to escalate any communication with us.
Apologies this shipment may have taken longer than expected, please do not hesitate to reach out for further assistance.
Aventis Systems Team
(866) 528-9313
Response to Update: Hello again Matthew, we are so sorry to hear your item was not as described. We have escalated your claim to our founder and director of operations and someone will be in touch with you in the next 24-48 hours. If you do not receive an update with a potential resolution by then, please reach out to us on Facebook Messenger or the above phone number so we can ensure this gets resolved.
Absolutely great service
Absolutely great service! Our sales person was great to work with. We got exactly what we wanted very quickly. Everything from the server to the licenses we required were sent to us quickly. I will continue to do business with you all!!
Thanks so much!
10 July 2019
Unprompted review
Reply from Aventis Systems
Hey Donnie!
Thank you so much for your glowing review regarding working with Kevin and the Aventis Systems team! We are over the moon that you had such a fantastic experience you want to continue doing business with us. Comments like these are the reason we love doing what we do best and, that's helping IT teams like yours Get IT Done!
Looking forward to hearing from you soon! :)
Aventis Systems Team
1.855.283.6847
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