Avery Interiors Reviews 2

We have wasted two days of our time having them come out and measure up for curtains at our new property not to mention the time wasted in their shop.
All we did was chase up the quotation because i was promised we would receive it within a few days by the owner Jack Collier and once we pay our deposit the material would be ordered and the curtains would be made in 3-4 weeks.
Upon calling the shop to chase up the quotation, a lady answered the phone who was very rude and abrupt and just went on about how busy they are at the moment and wouldn’t be able to give me a date to receive the quotation, I told her that I was promised the quote last Saturday and she totally ignored what I said.
Then today we receive the attached email…
I can’t believe they speak to their customers in this way. As I run my own business, I would never dream of treating my own customers in this way. Customer service should be number 1 priority to running your own business.
My advice to anyone thinking of using them, don’t waste your time as they are totally unprofessional and very rude.

Extremely poor service from Avery Interiors, West Wickham. The owner, Jack, was supposed to arrive today between 9:00 am-12:00 noon, to measure for curtains. He didn't turn up. Details below.

At 10:30 am, I rang the shop, and was told Jack was still held up with another client, but to expect him because I was next on the list.

At 1:30 pm, I rang the shop again, and was told that Jack had arrived at 10:00 am but nobody had answered.

When I pointed out the obvious contradiction in these two responses, they told me third version: that Jack had in fact gone to the wrong address, because they'd written down my address incorrectly!

In conclusion, if Avery Interiors cannot manage a simple appointment, there's no way I'd risk my money with them. Everyone makes mistakes, and I'd have been willing to overlook this one, provided the shop had acted professionally, checked their diary and contacted Jack when I first rang, as they properly should have done, to discover exactly what had occurred... instead of lazily fobbing me off with assumptions, thereby wasting my time and any chance of Jack being able to see me today.

Naturally I'm cross, having been made to wait 2 weeks for a no-show. This demonstrates Avery Interiors' incompetence and/or lack of care for their clients.

I shall NEVER instruct Avery Interiors again.