My AVG experience so far! Can it get worse? Afraid so! Pros. On the surface, Web Site is interesting, Prices are attractive and flexibility, (flight upgrades/hotels, etc.) are offe... See more
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Review summary
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We booked the 10 day China tour, which is advertised at $999. It was well worth the money as you can pay for the extra tours if you want and choose to spend money at the overpriced “shops... See more
I was very causious and anxious before and after booking our trip with AVG Travels, mainly after reading heaps of negative reviews. The agent Fabio, whom we were booking the trip with, was very friend... See more
A small group tour through Japan. First experience with a tour group operator. Wonderful adventure. Initially bought a different tour but was informed 3 months prior due to lack of numbers would not... See more
2.5
Poor
816 reviews
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China Tour
The tour in China is great. Local tour guides are friendly and helpful, problem solvers! The tour is a bit intense because of times but it is worthy. The only thing I did not enjoy was the selling tours (jade, pearls, silk etc) but I guess it is personal. I noticed other people liked it.
18 June 2024
Unprompted review
Reply from Avgtravels
Dear Noah,
Thank you for your valuable feedback on your recent China tour experience. We're delighted to hear that you found our local tour guides friendly, helpful, and adept at problem-solving. Your appreciation of the tour's intensity and worth is greatly appreciated.
Regarding the shopping tours for jade, pearls, silk, and other items, we understand that preferences can vary. We strive to offer a balanced experience that caters to diverse interests, and we appreciate your perspective on this aspect of the tour.
Thank you once again for choosing Asia Vacation Group. We hope to welcome you back on another adventure soon!
Best regards,
ASIA VACATION GROUP TEAM
Helpful and prompt service
Helpful and prompt service. Responsive and clear communication.
21 June 2024
Reply from Avgtravels
Dear Liz,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to reach out to us if you have any further questions or if there is anything else we can assist you with. We would be more than happy to help you in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Impressed
The booking process was easy and when I had a question it was promptly replied. I have been impressed with the service provided by Asia Vacation Group and have since booked another Asia Vacation to Japan in September.
26 June 2024
Unprompted review
Reply from Avgtravels
Dear Alison,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to reach out to us if you have any further questions or if there is anything else we can assist you with. We would be more than happy to help you in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Vietnam Holiday
Booked a holiday to Vietnam. The whole process was quick and easy, with prompt replies. Only a couple of minor hiccups, which were sorted out. Now looking forward to the trip.
18 June 2024
Reply from Avgtravels
Dear Claude,
Thank you for sharing your experience with us! We're thrilled to hear that booking your holiday to Vietnam was such a smooth and efficient process. Our team takes pride in providing prompt replies and ensuring that everything is handled swiftly.
While we regret any minor hiccups you encountered, we're pleased that they were quickly resolved. Your satisfaction is our top priority, and we're grateful for your understanding.
If there's anything else we can assist you with or if you have any questions as you prepare for your journey, please don't hesitate to reach out. We're here to ensure you have a memorable and seamless travel experience. Safe travels, and enjoy every moment of your holiday in Vietnam!
Best regards,
ASIA VACATION GROUP TEAM
Super efficient and helpful
These guys are on the ball..
Super quick service. Accommodated our extra requests no problem, and all back within 24hrs!!! Excellent service, clear instructions, no surprises. Love it!
26 June 2024
Reply from Avgtravels
Dear Jan,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to reach out to us if you have any further questions or if there is anything else we can assist you with. We would be more than happy to help you in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
10/10 would recommend
The whole experience was amazing, I had a wonderful time, the tour guides we had Lily and Lulu were fantastic and really enhanced the experience, they were very insightful and helpful
10 June 2024
Unprompted review
Reply from Avgtravels
Dear Benjamin,
Thank you so much for your kind words! We're thrilled to hear that you had an amazing time on the tour. Lily and Lulu are indeed fantastic guides, and we're delighted that they could enhance your experience with their insights and helpfulness.
We hope to welcome you back again soon for another wonderful adventure!
Best regards,
ASIA VACATION GROUP TEAM
Feedback rating
You sent out detailed information speedily. The only weakness was the application of the EOFY10 discount.
I had to remind the customer service officer of this problem. Eventually it was fixed. Overall, I am generally satisfied.
16 June 2024
Reply from Avgtravels
Dear John Bear,
Thank you for taking the time to provide your feedback regarding your recent experience with our service. We appreciate your valuable input as it helps us improve our services for all our customers.
I am glad to hear that you found the detailed information we provided to be prompt and helpful. However, I apologize for the inconvenience caused by the oversight regarding the EOFY10 discount. It's regrettable that you had to remind our customer service officer about this issue.
Your satisfaction is important to us, and I'm pleased to note that overall, you are generally satisfied with our service. Should you have any further questions or concerns, please do not hesitate to reach out to us directly.
Best regards,
ASIA VACATION GROUP TEAM
As a first time user - THEY DESERVES A MEDAL
As a first time user, I must admit that I'm very pleased with its staff's good customer service, dedication, patience, assistance and understanding.
24 June 2024
Reply from Avgtravels
Dear Nabil,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to reach out to us if you have any further questions or if there is anything else we can assist you with. We would be more than happy to help you in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Helpful and informative.
16 June 2024
Reply from Avgtravels
Dear Jody,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to reach out to us if you have any further questions or if there is anything else we can assist you with. We would be more than happy to help you in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Very helpful and prompt to response to…
Very helpful and prompt to response to our enquires. Booked a fabulous trip.
Only one negative. We live in Perth and flights to Vietnam are daily, shorter and far cheaper, but expected to pay a very high extra fee compared with the East coast cost. We selected to buy the land deal only and book and pay for the flights ourselves with a huge savings.
14 June 2024
Reply from Avgtravels
Dear Jennifer,
Thank you for your feedback and for choosing our services for your recent trip booking. We're thrilled to hear that you found our responses helpful and that you enjoyed your fabulous trip!
Regarding the flights, we understand your concern about the additional costs compared to flights from the East coast. We strive to provide competitive pricing and flexibility in our packages, which sometimes may reflect varying flight costs from different departure points. We appreciate your understanding in opting for the land-only deal and booking flights separately to maximize savings.
Your feedback is valuable to us, and we will certainly take it into consideration as we continue to improve our offerings. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to ensure your travel plans go smoothly and affordably. Thank you once again for your feedback and for choosing us for your trip.
Best regards,
ASIA VACATION GROUP TEAM
Reply from Avgtravels
Dear Harjit,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to reach out to us if you have any further questions or if there is anything else we can assist you with. We would be more than happy to help you in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Great service
I have booked a 14 day Tour of Vietnam, and needed to contact them as I thought I had made a mistake when paying the balance. Spoke to a very helping person on the 1800 number who took my details and my concern and advised it will be passed onto the accounts area and they would be in contact. Within the hour I had a follow up call and all was well. This all took place on a Sunday !
23 June 2024
Reply from Avgtravels
Dear Evan Chapple,
Thank you so much for your wonderful feedback! We're thrilled to hear about your positive experience with our customer service team, especially during a time-sensitive situation on a Sunday.
Providing prompt and helpful assistance is a priority for us, and we're delighted that we could quickly resolve your concern regarding the balance payment for your 14-day Tour of Vietnam. Your satisfaction is important to us, and we're here to ensure your travel plans go smoothly.
If you have any further questions or need assistance in the future, please feel free to reach out. We're always here to help!
Best regards,
ASIA VACATION GROUP TEAM
Was pleasantly surprised that we could…
Was pleasantly surprised that we could speak to some one in Australia at 8 pm on a Sunday night. He was very friendly but needs more training on what the holiday package includes.
For example did not know if optional tours could be booked later.
23 June 2024
Reply from Avgtravels
Dear Cherese,
Thank you for your feedback and for sharing your experience with us. We're glad to hear that you found our support team helpful, even at late hours.
However, I'd like to clarify that the individual you spoke with is part of our 24/7 support team and not a dedicated travel consultant. We appreciate your understanding on this matter.
Regarding your concerns about the holiday package details, we apologize for any confusion caused. We'll ensure that our support team receives additional training to provide more comprehensive information about what's included in our packages, including details about optional tours.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
ASIA VACATION GROUP TEAM
Prompt responses to my queries
Prompt responses to my queries. But there's still a ways to go as we don't travel till August.
19 June 2024
Reply from Avgtravels
Dear PatKhaw,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to reach out to us if you have any further questions or if there is anything else we can assist you with. We would be more than happy to help you in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Just recently did the 18 days Trails of Vietnam and Cambodia
Just recently did the 18 days Trails of Vietnam and Cambodia and must say that we had a good time. The group we travelled with were a great bunch of people and that is always good on any tour.Tour size was 23 people, which was a good size group.
From arriving in Hanoi we were greeted with our guide (Tui) who was knowledgeable about her area and who also demonstrated good humour and was wonderful the whole time we had her, she really ensured the tour in her area was a great success. It mentions on the itinerary though that you go to Sapa before Ha long Bay but that wasn't the case with us in that we did the bay before going to Sapa. Didn't seem to be a biggy though as we still had a good time. Ha Long bay was very interesting and was a good place for a dip and a boat ride around the bay checking out the fishing villages and taking in the sights, very nice. Night time on deck sipping a cool bevvy and looking at the stars is a great way to chill out.
Leaving Hanoi after Ha Long Bay, we bid a fair well to Tui and were greeted by an eager young bloke by the name of Bang Bang who took us on a 6 hour bus trip to the lovely town of Sapa. This is a lovely place not very far from the Chinese border that has a very obvious influence of colonial French architecture. A place that seems to be a tourist destination for a lot of world travellers. It was also the stepping off point for our tours of the mountain villages and tribes people, the H'Mong. It gives you a good indication of how other cultures live and how no piece of land is wasted when it comes to farming. Sapa itself is also a great place for dining and great massages and to pick up a few souvenirs. The hotel was comfy although the walk up the hill was a bit of a killer if you didn't take a taxi. It is a very colourful and alive place to be.
Going back to Hanoi for another night in the hotel after the 6 hour return bus trip before leaving the next morning and saying goodbye to Bang Bang at the airport, we then flew down to Da Nang where we were welcomed by our new guide, Billy.
The hotel at Da Nang was great and very close to the surf beach which we soon checked out and was delighted by what we saw. A very clean beautiful beach that was as nice as any beach here in Australia and alive with people enjoying there evening time. If you are in Da Nang on a Saturday night make sure you take a walk to the dragon bridge and check out the huge fire breathing dragon they have set up. It roars out fire and changes colour and is a really popular event. Just be aware that it closes at 9p.m. and thats when the traffic is released to cross the bridge. Fun time navigating the traffic from the middle traffic island to the curb. Up early the next morning for a quick dip down the beach before we are shuttled off to Hoian for a few days. Just thought that it would've been better to stay in Da Nang rather than go all the way to Hoian as when we did the tour to Bana Hills and the Golden Hands bridge we had to travel back to Da Nang anyhow. Hoian was alright but the hotel wasn't in the middle of it and you had to taxi into there if you wanted to keep going back, a bit of a disappointment but the lantern boats are nice and the night time memories show was good. Billy our guide here was a great bloke who gave some good tips about the area and was very efficient and knowledgeable.
Leaving Hoian to go back to Da Nang airport we bid farewell to Billy to fly down to Saigon or Ho Chi Minh city where we were greeted by our guide Alex.
A very crowded place is Saigon and the rain when we arrived was a bit of a bummer but that couldn't be helped. The hotel was good but because of the HUGE amounts of traffic it takes forever to get any where.
Day 11, the day was a very full one. Cu chi tunnels,the war museum, post office, notre Dame Cathedral. Well where to start. Firstly all of this could have been broken up into a couple of days. As said earlier, Ho Chi Minh city is a very crowded place and the traffic is jam packed and it takes AGES to get anywhere. It is a fair drive to the Cu chi tunnels and then a fair drive back to see the other places. We were told we would have lunch at the tunnels and what we got was a piece of some sort of vegetable and a cup of tea. When we arrived at the war museum later we were running behind schedule and most of us needed and wanted some decent food and were directed by Alex to a small shop that had bread rolls made to order, so that took some time and also a toll on a couple of ladies in our group who were later a bit sick from it. The war museum itself was interesting, what we saw off it, because that was a rush job because we also had to see the Ben Than markets,post office and the cathedral, which wasn't all that great. Alex could've been better too.
Siem Reap was great and Angkor Wa but could've had more tours to do like the land mine rats. Tour guide their was a hoot, Polli, a good bloke.
Over all a good trip but was brought down by the way Saigon was organised.
6 May 2024
Unprompted review
Reply from Avgtravels
Dear Brian,
Thank you for taking the time to provide us with your feedback regarding your recent trip. We are pleased to hear that overall, you had a good experience. However, we regret any inconvenience caused by the organization in Saigon.
Understanding the importance of smooth organization in enhancing your travel experience, we will review your comments with our local team to identify areas for improvement. Your feedback serves as a valuable tool for us to ensure that we deliver better services in the future.
If you would like to discuss your experience further or have any additional feedback to share, please feel free to reach out to us. Your satisfaction is our priority, and we are committed to addressing any concerns you may have.
Once again, we appreciate your feedback and hope to have the opportunity to serve you better on your future travels.
Best regards,
ASIA VACATION GROUP TEAM
Reply from Avgtravels
Dear Faris,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to reach out to us if you have any further questions or if there is anything else we can assist you with. We would be more than happy to help you in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Overall the experience has been fine-…
Overall the experience has been fine- we found it difficult to find how we could pay for the trip by instalments even though it was apparently available.
6 June 2024
Reply from Avgtravels
Dear Ardazel,
Thank you for sharing your experience with us. We appreciate your feedback and apologize for any confusion you encountered regarding the installment payment option for your trip.
We regret that the process of finding information on paying by installments was challenging for you. We acknowledge the importance of clarity in this aspect of our service and will take steps to ensure that the availability and details of our payment options are more prominently displayed and easily accessible in the future.
Your feedback is invaluable to us as we strive to improve our services continuously. Should you have any further questions or if there is anything else we can assist you with, please do not hesitate to contact us directly.
Best regards,
ASIA VACATION GROUP TEAM
0/10
0/10 - We are still owed monies from a failed trip to Vietnam due to COVID. The trip was reinstated but then cancelled. We were promised a refund of visas and tour for a family of 5. There was confirmation that the accounting team were managing our case. Communication has stopped with AVG not replying now at all. Our hard earned money has been taken from us. We will now never travel to Vietnam or recommend Asia Vacation Group.
25 June 2023
Unprompted review
Reply from Avgtravels
Dear Kirsty,
Thank you for sharing your feedback with us.
We are working with our accounting team in order to provide the refund to you shortly. Please feel free to contact us via email for more information.
We appreciate your feedback and will use it to improve our services.
Best regards,
ASIA VACATION GROUP TEAM
Replied quickly with information but…
Replied quickly with information but tours aren’t very flexible especially when adding days either side of your trip which requires flight changes and suddenly you’re up for an extra $800. They were also hard to understand and didn’t understand what I was asking. They were polite and did ring back with answers.
8 June 2024
Reply from Avgtravels
Dear Lisa,
Thank you for sharing your feedback with us. We're glad to hear that you appreciated the quick response and politeness of our team, as well as their effort to provide you with the necessary answers.
We regret to hear about the challenges you faced regarding the flexibility of our tours and the additional costs involved in adjusting your travel plans. We understand that travel arrangements can sometimes require modifications, and we aim to make this process as smooth and cost-effective as possible. Your feedback highlights an area for improvement, and we will be reviewing our policies to see how we can better accommodate such requests in the future.
Additionally, we apologize if there was any difficulty in communication or if your concerns were not fully understood. We strive to ensure clear and effective communication with all our customers and will be providing further training to our team to enhance their ability to understand and respond to your needs more accurately.
We appreciate your feedback and will use it to improve our services. If you have any further questions or need assistance with your travel plans, please do not hesitate to reach out to us.
Thank you for choosing our services.
Best regards,
ASIA VACATION GROUP TEAM
Looking forward for this holiday
Looking forward for this holiday. It was very easy to deal with Asia Vacation Group
3 June 2024
Reply from Avgtravels
Dear Chris,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to reach out to us if you have any further questions or if there is anything else we can assist you with. We would be more than happy to help you in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
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