My AVG experience so far! Can it get worse? Afraid so! Pros. On the surface, Web Site is interesting, Prices are attractive and flexibility, (flight upgrades/hotels, etc.) are offe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We booked the 10 day China tour, which is advertised at $999. It was well worth the money as you can pay for the extra tours if you want and choose to spend money at the overpriced “shops... See more
I was very causious and anxious before and after booking our trip with AVG Travels, mainly after reading heaps of negative reviews. The agent Fabio, whom we were booking the trip with, was very friend... See more
A small group tour through Japan. First experience with a tour group operator. Wonderful adventure. Initially bought a different tour but was informed 3 months prior due to lack of numbers would not... See more
2.5
Poor
816 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gemma is a cheerful agent who was quick…
Gemma is a cheerful agent who was quick to organise our quote, and reply to our queries.
She continues to efficently organise our paperwork.
Thanks
Gemma
30 August 2024
Unprompted review
Reply from Avgtravels
Thank you for your wonderful feedback! We’re thrilled to hear that Gemma provided you with fantastic support and service. We strive to offer the best possible experience for our customers, and it’s great to know that Gemma's efforts made a positive impact on your experience.
Your kind words will certainly be shared with Gemma and the rest of our team. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future!
Best regards,
AVG TRAVELS TEAM
Reply from Avgtravels
Dear Igor,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please don't hesitate to contact us if you have any more questions or if there's anything else we can do to assist you. We're here and ready to help in any way we can.
Thank you for choosing AVG Travels, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
AVG TRAVELS TEAM
The good customer service with a very…
The good customer service with a very good experience staff .
22 August 2024
Reply from Avgtravels
Thank you so much for your kind review! We are delighted to hear that you had a positive experience with our customer service and found our staff to be knowledgeable and helpful. Providing exceptional service is a top priority for us, and it's wonderful to know that our team met your expectations.
Reply from Avgtravels
Thank you for your wonderful feedback! We’re thrilled to hear that Stef provided you with fantastic support and service. We strive to offer the best possible experience for our customers, and it’s great to know that Stef's efforts made a positive impact on your experience.
Your kind words will certainly be shared with Stef and the rest of our team. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future!
A wonderful, memory-filled experience of China!
From the moment of booking our trip to China to the day we were returning home full of wonderful memories, the people of Asia Vacations Group - both in Australia and on tour through China - were friendly, informative and very helpful whenever any difficulty or issue arose (for example, responding quickly when some flights were cancelled, and replacement flights needed to be organised). The people of China were a delight to engage with, and the tour was filled with many highlights, providing insights into the historical, cultural and contemporary evolution of China. A wonderful experience!
19 August 2024
Unprompted review
Reply from Avgtravels
Thank you so much for your amazing review! We are absolutely delighted to hear that your trip to China was a memory-filled experience and that you enjoyed every moment, from booking with us to returning home with wonderful memories.
We are especially glad that our team, both in Australia and in China, could provide the friendly, informative, and helpful service you deserve, particularly when unexpected issues like flight cancellations arose. It’s our goal to ensure that our customers feel supported and well taken care of throughout their journey.
It’s also fantastic to hear that you found the people of China delightful and engaging, and that the tour offered valuable insights into the rich historical, cultural, and contemporary aspects of China. We strive to create meaningful and memorable experiences for our travelers, and your feedback affirms that we are achieving this.
Thank you once again for choosing Asia Vacations Group for your travels. We hope to have the pleasure of assisting you with more adventures in the future!
commetments as displayed
Kim was very helpful with my agency booking . acurate of sending all documents and responce quick via email and messeges .
27 August 2024
Reply from Avgtravels
Thank you so much for your wonderful feedback! We are thrilled to hear that Kim was able to assist you effectively with your agency booking. Ensuring accuracy and providing prompt responses is a top priority for us, and it’s fantastic to know that Kim met your expectations in these areas.
Your kind words will certainly be passed along to Kim. We appreciate your trust in our services and look forward to assisting you with your future travel needs. If there's anything else we can do for you, please don't hesitate to reach out.
Very prompt service and efficient in…
Very prompt service and efficient in explaining all the details and return calls and emails in a short time. Definitely deserves 5 star.
27 August 2024
Reply from Avgtravels
Thank you so much for your kind review! We are delighted to hear that you were satisfied with our prompt service and efficient communication. Providing clear details and quick responses is very important to us, and we’re thrilled to know that we met your expectations.
Your 5-star rating means a lot to our team, and it motivates us to continue delivering the best possible service. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again in the future!
10 day Incredible China
Gemma was very helpful with all the questions I asked her. She is very informative in all aspects of the tour that I will be doing in October 2024.
27 August 2024
Unprompted review
Reply from Avgtravels
Thank you for your wonderful feedback! We’re thrilled to hear that Gemma was so helpful and informative in addressing all your questions about your upcoming "10 Day Incredible China" tour.
It's great to know that her assistance has made you feel well-prepared and excited for your trip in October 2024. We’re confident that you’ll have an incredible experience and look forward to hearing about it.
If you have any more questions or need further assistance before your tour, please feel free to reach out. Thank you for choosing us for your travel adventure!
Ease of booking online
22 August 2024
Reply from Avgtravels
Thank you for your feedback! We’re glad to hear that you found the online booking process easy and straightforward. Our goal is to make planning your trip as simple and convenient as possible.
Borneo Tour needs upgrading
Ok this is a constructive email about your 10 day tour of Borneo . Day 1 all ok and arrive at the hotel which is good. Day 2 boat trip to Gaya Island and jungle trek. This is so dangerous especially when you have a group that the average age is 70 plus. One slip and someone can get hurt badly so i suggest you take this trek off your tour. Day 3 a long way to travel there and back and not to many highlights. Day 4 flight to Sandakan and hotel . Sabah hotel good. Day 5 tour of
Sandakan ok . Day 5 trip and overnight stay on Libaran Island in a tent. Nothing on the island total waste of time and this was changed from first itinery suggest change it back. Day 7 and the best day of the tour seeing the orang- utans , suggest you also include a visit to the Sun Bear conservation as well. On to Borneo Nature Lodge and and river cruises for the next 2 days, highlight of the tour . Last day drop of at airport.
7 August 2024
Unprompted review
Reply from Avgtravels
Thank you for taking the time to provide us with your feedback on the 10-day Borneo tour. We genuinely appreciate your constructive comments, as they help us improve our offerings and ensure our guests have the best possible experience. Your satisfaction is important to us, and we are committed to ensuring that future travellers have an even better experience.
Thank you once again for sharing your insights. If you have any more feedback or further suggestions, please don't hesitate to reach out.
Very prompt service
Very prompt service. Appreciate email receipts and updates being sent in timely manner. Very clear information and detailed tour itinerary
21 August 2024
Reply from Avgtravels
Dear Coralie,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
If you have any further inquiries or need any more assistance, please reach out to us. We're here and ready to support you in any way possible.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
I recently completed a 10 day China…
I recently completed a 10 day China holiday through AVG.
Organisation for the holiday was trouble free, with clear online and phone communication.
The holiday went very well with AVG tour guides Lily from Beijing and her photographic assistant providing invaluable personal assistance with phone communication problems and taxi transport.
and also with Lulu from Guangzhou, providing personal assistance and advice.
Their comprehensive local knowledge of China, was delivered clearly and with humour!
Accommodation and transport were all first class.
despite the budget holiday price.
Cannot recommend this holiday enough, especially to those who need to update their 'old world' view of China.
11 August 2024
Unprompted review
Reply from Avgtravels
Dear Bruce,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please feel free to contact to us if you have any further questions or if there is anything else we can assist you with. We would be more than happy to help you in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Warning, dishonest company
The accommodation was way below expectations. As for the so called “ Nha Trang Beach Break” although in writing it would be beachfront our accommodation was not near the beach, other accommodations were down graded once they had our money.
AVG initially admitted error, then backflipped and denied all responsibility leaving us no choice but to find beach front accommodation at our cost or waste flights. I have emailed AVG, 2 September, demanding answers, as of 19 September they have not responded .
23 August 2024
Unprompted review
Reply from Avgtravels
Hello Rodney,
We are genuinely sorry to hear about your experience, and we appreciate you bringing these concerns to our attention. It’s disappointing to learn that the accommodation did not meet your expectations.
We strive to provide accurate information and high-quality experiences, and it’s concerning that we fell short in this instance. I’m particularly sorry to hear about the issues with our follow-up. It’s never our intention to appear dishonest, and I regret any frustration this has caused.
Please contact us at support@avgtravels.com so we can discuss this further and work towards a resolution.
Best regards
AVG Travels Team
Booking easy and agent informative and…
Booking easy and agent informative and helpful.
22 August 2024
Reply from Avgtravels
Dear Colin,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please don't hesitate to contact us if you have any more questions or if there's anything else we can do to assist you. We're here and ready to help in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
Reply from Avgtravels
Thank you for your feed
Fast responses, friendly service.
Fast responses to signing up for deal and following questions. Friendly service. More explanation in documentation to add on expenses would be an advantage though.
11 August 2024
Reply from Avgtravels
Thank you for you feedback, we are always looking for ways to improve and your comments have been noted and forwarded to the relevant department.- thank you
Reply from Avgtravels
Thank you for your feedback, We greatly appreciate your review and we look forward to you travelling with us.
Hans has been great answering all my…
Hans has been great answering all my enquiries. Am looking forward for the trip!
20 August 2024
Reply from Avgtravels
Thank you for your feedback, We greatly appreciate your review and we look forward to you travelling with us.
Excellent service
Clear and concise website and then excellent followup regarding questions and then excellent followup/confirmation when tour was ordered.
19 August 2024
Reply from Avgtravels
Dear Doug,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
Please don't hesitate to contact us if you have any more questions or if there's anything else we can do to assist you. We're here and ready to help in any way we can.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
We are a bit disappointed
We are a bit disappointed. We booked our trip, and paid full price, then the next day the price was discounted.
8 August 2024
Reply from Avgtravels
Dear Calleja,
Thank you for taking the time to share your positive experience with us! It's great to know that you're happy and satisfied with our services. We always strive to ensure that our customers have a stress-free and enjoyable vacation experience, from planning to execution.
If you have any further inquiries or need any more assistance, please reach out to us. We're here and ready to support you in any way possible.
Thank you for choosing Asia Vacation Group, and we hope to be a part of making your holiday a wonderful and memorable experience!
Best regards,
ASIA VACATION GROUP TEAM
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.