The people behind the Avia rental desk in Split Airport were very cold and unwelcoming. Despite having paid for extra insurance when we booked through BSP, which covered a wide range of issues, the... See more
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Review summary
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Reviews shaping this summary
What a total rip off. Despite confirming my booking 2 days before, I was charged €70 because we’re were an hour late. Never have I ever had this charge in any other country. Then the cleaning fee o... See more
Company replied
I am disappointed with my recent experience with Avia Rent a Car. After returning the vehicle, I was charged €15 for vehicle cleaning and €35 for a vehicle category upgrade. The cleaning char... See more
Company replied
Never again!!Stay away! The car we picked up at Dubrovnik airport was as expected. The additional fee for taking a ferry in Croatia was clearly stated. However were we unpleasantly surprised by the €5... See more
Company replied
Company details
Written by the company
We are Croatian company founded in 2006. Our vehicle fleet is new, consisted of many models. Our professional team will welcome you at any of our office all over Croatia and provide top quality service.Visit us at www.avia-rentacar.hr and find that we do better !
Contact info
Ulica Narodnog lista 2, 23000, Zadar, Croatia
- +385952125790
- info@avia-rentacar.hr
- avia-rentacar.hr
2.9
Average
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
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Jeep avenger
I'm not satisfy cause I had to pay extra 80 eur (our flight was delayed and we get our car outside working hours. Additionally, the car had problems with the air conditioning, which worked until the car stopped. Then, it blew hot air. The only solution was to switch the car to sports mode. Then, the air conditioning cooled constantly. The staff was very nice and friendly. We received the car clean.
1 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback and for sharing your experience. We’re glad to hear that our staff was friendly and that you received a clean car.
Regarding the extra 80 EUR charge, please note that fees for pick-up outside working hours are stated in the rental terms and apply in cases such as flight delays.
We’re sorry to hear about the air conditioning issue. For any technical or mechanical problem, we kindly ask our customers to report it to us immediately so we can assist or provide a replacement if necessary. Avia team
Very disappointing experience with AVIA…
Very disappointing experience with AVIA Zadar – avoid at all costs!
We returned the car after cleaning it thoroughly for over an hour, especially the interior, on the very morning of the return. Despite this, we were told at the airport that the car was not clean enough, due to supposed footprints on the pedals (accelerator and clutch). We wiped them off in front of the employee using cleaning wipes – but what more can one do, float in mid-air between cleaning and drop-off?
Then they claimed there were dirt marks on the exterior body of the car. We've never heard such a thing from any car rental company before! And when we started wiping those so-called marks with cleaning wipes, they told us: “No, it’s useless, we’ll charge you anyway, that leaves streaks…”
Unbelievable bad faith, disrespectful customer service, and a clear attempt to overcharge.
We strongly advise against renting from AVIA in Zadar.
A truly disappointing way to end our trip.
8 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback. However, we categorically reject the accusations made in your statement. Our staff acted fully professionally and strictly in line with the accepted rental terms, which are clearly stated on the booking voucher you agreed to when making the reservation.
The “clean-to-clean” policy explicitly requires that vehicles be returned in a clean condition both inside and outside. The car was returned dusty, including visible dirt on the exterior, which clearly does not meet the agreed standard. The charge was therefore fully justified and applied in accordance with standard procedures that are enforced equally for all customers, without exception.
Your comparison with other rental companies is irrelevant, as each company applies its own policies. You accepted rental terms when booking, and we stand by the fact that all actions taken were correct, justified, and strictly in compliance with the agreed rental conditions. Avia team
Reply from Avia Rent a car
Thank you so much for your kind words! 😊 We're really happy to hear you were satisfied with the car, the price, and our service. We're always here if you need anything — and we truly look forward to welcoming you again in the future!
Avia team
Great costumer service
Great costumer service, friendly staff, easy car pick up and drop off at the airport and
affordable prices.
9 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you so much for your kind feedback! 😊 We're delighted to hear that you were happy with our customer service, staff, and the convenience of pick-up and drop-off at the airport. We're also glad you found our prices affordable. We truly appreciate your support and hope to see you again soon! Avia team
Money grabbing with hidden extra charges
Due to immigration being a total mess it took me over two hours to get through. This made me go past a 9pm pick which I was then charged €50 euros for.
At drop the guy who inspected the garden walked across a dusty carpark and left his foot prints on the mat of the car. He tried to charge me for cleaning the car saying it was dirty. When I pointed out it was him that caused the dirt he soon took the charge off. I see Avia as money Grabbing with all their extra charges. The car I was given was great very fuel efficient
30 June 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback. However, we must firmly clarify several points.
The €50 out-of-hours fee was correctly and justifiably applied, as your pick-up took place after 21:00, outside standard working hours. This fee is clearly stated in the rental terms you accepted when making the booking and applies regardless of the reason for the delay, including immigration procedures.
Regarding the alleged cleaning issue, it was immediately resolved once it was confirmed that the dirt was caused by our staff during the inspection, proving that our procedures are fair and transparent.
We strongly reject the accusation of “money grabbing.” All fees are clearly specified in the rental terms and on the booking voucher you received and are applied strictly and equally to all customers, without exception.
We are, however, pleased that you were satisfied with the car and its fuel efficiency.
Avia Team
Very easy check in and return of the…
Very easy check in and return of the vehicle.
The front desk gave you all the information you needed for the hire.
Very professional and I will definitely hire from Avia again when next in Zagreb
20 June 2025
Unprompted review
Reply from Avia Rent a car
Thank you so much for your kind words! 😊 We're very happy to hear that the check-in and return process was smooth and that our front desk team provided all the information you needed. It means a lot to know you found our service professional. We look forward to welcoming you again on your next visit to Zagreb! Avia team
Great service
9 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you! 😊 We really appreciate your feedback and are glad you were happy with our service. Hope to see you again soon!
The car was almost new and as ordered
The car was almost new and as ordered. Had to wait a fair while in a queue, as it was a fairly lengthy process. However, handover was smooth and rapid once the paperwork was completed. On return to the car park, booking in was quick. The down side was waiting in line at the counter to complete the return paperwork (behind those who were picking up).
26 June 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your detailed feedback! We're pleased to hear that you were happy with the car and that the handover and return process in the car park went smoothly.
We also appreciate your patience during the pick-up and return paperwork process. At peak times, there can unfortunately be a wait at the counter, and we understand how this can be frustrating — especially when returning a vehicle. Your comments are valuable and will be shared with our team as we continue to look for ways to improve efficiency and customer flow.
We hope to welcome you again in the future and provide an even smoother experience! Avia team
Untrustworthy and very rude employees
The car was in a good condition and the girl who handled the car was friendly. However the other employees (desk) were extremely rude and unhelpfull. Both while getting aswell as returning the car. Therefor would never consider this company again when renting a car. I used to frequently rent cars but have never experienced this kind of behaviour before anywhere.
1 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback. We're glad to hear that the car was in good condition and that our colleague who assisted with the vehicle handover left a positive impression.
However, we are sorry to hear that your experience at the rental desk did not meet your expectations. We aim to treat every customer with courtesy and professionalism, and we regret if this was not the case during your rental.
That said, we would like to clarify that at the time of rental, a valid credit card is required to secure the deposit — a standard condition stated in both the rental terms and the agency through which the reservation was made. Unfortunately, in your case, a valid credit card was not provided, which caused a delay and added complexity to the process. Avia team
I regularly rent cars when traveling…
I regularly rent cars when traveling from the Netherlands to Croatia, usually via Split Airport. Unfortunately, I had a very negative experience with Avia Rent a Car. Despite having already purchased full insurance coverage through the booking platform, the staff at the pickup location aggressively tried to pressure me into buying additional insurance.
Their approach was unfriendly, manipulative, and borderline threatening. They deliberately created confusion and doubt about my existing coverage in an attempt to upsell unnecessary services. This kind of behavior is unprofessional and makes the car rental process stressful and unpleasant.
I will not rent from Avia Rent a Car again and strongly advise others to be cautious or choose a more reliable rental company.
26 June 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback.
We would like to clarify that the insurance policy you purchased was arranged through the booking agency, not directly with Avia Rent a Car. As such, it qualifies as third-party insurance and does not eliminate the obligation to provide a security deposit at the time of vehicle collection.
As clearly stated on your booking voucher, when third-party insurance is selected, a deposit in the amount of the excess must be secured on a valid credit card. This condition forms part of the general rental terms and is applied consistently. Avia team
Very clean new car/ staff on collecting…
Very clean new car/ staff on collecting and returning were friendly and no fuss
8 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your positive feedback! We're glad you appreciated the cleanliness of the car and the friendly, smooth service from our staff. We look forward to serving you again!
— Avia team
Amazing Cleaning Services Fee
The company first persuaded me into buying the cleaning services then they charged 150 Euro for cleaning the slight dirt (sea salt) on one chair. According to their terms published on official website, the cleaning penalty of 100 Euro applies only to extremely dirty situation. I wonder how sea salt stain on merely part of one chair falls into this definition. This is extremely absurd and the staff are not listening at all. Be aware of the tricks played by this company. They didn’t check or remind you of checking inside for dirt but ask you to pay AGAIN for cleaning any spotted dirt. They make you feel free of concerns when returning the car because you have paid for CLEANING SERVICES. There is nowhere you could find any description about “cleaning services” or “extremely dirty situation”. They just insist on what they consider and deduct the money from your deposit without any substantial reasons. SCAM!
7 July 2025
Unprompted review
Reply from Avia Rent a car
You chose to purchase an optional cleaning service, which covers standard cleaning — not deep cleaning due to visible stains, such as sea salt damage on the seat upholstery. The vehicle was returned in a condition requiring specialized treatment, beyond what any routine cleaning would cover.
Our terms clearly state that a cleaning penalty applies in cases of excessive interior dirt or damage, and your case met that threshold. The €150 charge reflects the actual cost of professional cleaning services required to return the vehicle to rental condition.
We do not tolerate false claims or public defamation. All procedures were carried out according to the contract you signed. If you misinterpreted the cleaning coverage, that does not exempt you from responsibility.
We recommend you review the terms before making serious and incorrect accusations. Avia team
Everything was fine.
10 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your positive feedback! We're glad you appreciated the cleanliness of the car and the friendly, smooth service from our staff. We look forward to serving you again!
— Avia team
80 Euro for earlier return
80 Euro for earlier return. No possibility to drop the keys.
7 July 2025
Unprompted review
Reply from Avia Rent a car
We have carefully reviewed your feedback.
€80 Early Return Fee: The vehicle was collected with a scheduled return time of 12:00 PM. When you requested to return it at 4:00 AM, well outside our business hours, the after-hours return fee of €80 applied. This fee was clearly communicated and accepted via the booking voucher and rental terms.
Key Drop Option: Unfortunately, our location does not offer a key-drop service. If the office is closed, customers must return the vehicle only when the desk is operational. This is standard for airport-based operations and clearly stated in the terms.
All conditions—including fees and return procedures—were transparently provided and accepted at booking. Your dissatisfaction is noted, but the charges and policies were applied correctly.
Avia team
Credit card rejection / good car
Even we booked over an official bank, the credit card was rejected in Zadar, where we picked up the car, and we had to book an expensive package.
Also the additional driver could not pay, which is not understandable and very unprofessional. They just want to make big money.
However, the car was very new and clean and also the handover in Dubrovnik was fine (therefore a second star).
29 June 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback. However, we must firmly clarify that all procedures were carried out in strict accordance with the accepted rental terms, which are clearly stated on the booking voucher and agreed to at the time of reservation.
The requirement for a physical credit card in the main driver’s name for the security deposit is standard international practice and clearly communicated prior to booking. Cards that do not meet these requirements, including debit cards or cards in another person’s name, cannot be accepted under any circumstances. This is not a matter of making “big money” but of strictly following security and insurance regulations.
We are pleased to hear that you were satisfied with the quality of the vehicle and the handover in Dubrovnik. All fees and procedures are transparent, clearly stated in advance, and applied equally to all customers.
Avia team
I genuinely hate hidden fees.
I genuinely hate hidden fees and there were! Just a way to look cheaper than you are.
Also unclear about what was included in the booking, which was made via Carjet.
The car was really good and the staff did what they had to.
6 July 2025
Unprompted review
Reply from Avia Rent a car
We understand your concerns about fees and clarity. Please note that all fees and terms—including those related to insurance, deposits, and services—are clearly outlined in the voucher you receive at booking through Carjet, which you accepted before confirming your reservation.
We strive to be transparent and avoid any hidden costs. We are glad you found the car satisfactory and appreciate your acknowledgment of our staff’s efforts.
Thank you for your feedback.
Avia team
They always charge extra
They always charge extra, 50 euros this time for picking up vehicle after 22.00
Did not know that so I felt cheated ☹️
14 June 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your feedback.
We would like to clarify that the €50 charge for vehicle pick-up after 22:00 is a standard out-of-hours service fee, which is clearly stated in the rental terms and conditions provided during the booking process. This fee ensures that our staff are available outside regular working hours to accommodate late arrivals.
We understand that such details can sometimes be overlooked, especially when booking through third-party platforms, which is why we always recommend reviewing the full rental conditions outlined on the voucher.
Thoroughly satisfied with the service…
Thoroughly satisfied with the service also especially the option for drop off and pick up. I will definitely use this company again. No hidden charges if you refill your car and keep it clean.
6 July 2025
Unprompted review
Reply from Avia Rent a car
Thank you for your positive feedback! We're glad you appreciated the cleanliness of the car and the friendly, smooth service from our staff. We look forward to serving you again!
— Avia team
Better take your car to the car wash....
They charge you for bringing the car back with general dust and insects on it, I have never been charged to have a car washed in my life. I asked they boy if they cleaned all cars when brought back and he said yes! so it was getting cleaned whether I paid or not, total con artists will not use again.
7 July 2025
Unprompted review
Reply from Avia Rent a car
Your claim is misleading and ignores the clear terms of your rental agreement.
All vehicles must be returned in a condition reflecting normal use. Excessive dust, insects, or visible dirt—especially when not addressed before return—constitutes neglect and incurs a cleaning charge, as clearly stated in our policy.
Yes, all vehicles are cleaned between rentals—but basic cleanliness is your responsibility, not a free service we provide after misuse.
Calling our team “con artists” is not only inappropriate but false. Charges were applied fairly and transparently. Avia team
The worse experience in 20 years travelling
A very bad experience from start to finish. They tried to charge me several extras at pick-up, the baby seat was in poor condition, and the staff's service and attitude were very poor from the moment I arrived. Very disrespectful. At the drop off, i had washed the car at a car wash a few minutes earlier, but they thought it was a bit dirty and charged me for the cleaning. At the time, the service was appalling, and they threatened to freeze my entire deposit (500 euros) if I didn't pay for the cleaning. Never more I will rent with this company and I recommend to go vert careful with them.
6 July 2025
Unprompted review
Reply from Avia Rent a car
We have reviewed your comments and must correct several inaccurate claims:
No hidden or unauthorized charges were applied. All optional services—including child seats—were clearly communicated and agreed upon before vehicle release.
The child seat provided met all safety and hygiene standards. Any dissatisfaction should have been reported immediately at pick-up.
You returned the vehicle visibly dirty. A basic exterior wash does not meet our return standards if dirt remains, particularly on the interior. The cleaning fee was applied correctly, in accordance with rental policy.
Your statement that the deposit was €500 is factually incorrect. The actual deposit held was €1,300, as clearly outlined in your rental agreement.
Furthermore, all rental conditions—including return cleanliness, deposit policy, and optional charges—were clearly stated on the voucher provided by the agency through which you made your reservation. These terms were accepted by you at the time of booking.
Your accusations are unfounded and misleading. Our staff followed all procedures and applied the terms of the rental fairly and consistently. Avia team
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