Avis Car Rental Reviews 102

Never rent a car at Miami airport. I rented a car for 43 days. When I picked up the car I was told it was an extended rental ( more than a month) and only gave me a contract for the first 28 days. I was told to come back to the airport to change cars after 28 days . Crazy! By that time I was in Tampa ( 300 miles from Miami Airport. After calling customer service several times and visiting an Avis agency I was told I could keep the car and a second contract was going to replace the first one after 28 days. When I returned the car at the end of the rental I didn’t get any receipt ( I was told that the invoice will arrive by e mail once I was in Europe ) . They debited 156€ to my credit card. No explanation whatsoever. I feel like someone has taken illegally 156€ from my wallet. I am still fighting to stop the payment. We’ll see. My advice : NEVER RENT A CAR AT AVIS MIAMI AIRPORT.

I hate them, they always rent the card which is not avaible in branch. I pay 100 but they give me toyota coralla. Dont recommend

Do not hire a car from Avis, Fraud alert
I hired a car from Avis Miami International Airport for 6 weeks. My card details were then fraudulently used for another car hire. I have informed Avis and the Card issuer and have yet to get my money back

Rented a fully prepaid car from their LAX location. Declined all extras. Declined the upgrade they tried to push on me.
I sign everything, verifying no extras are added. Get the receipt emailed - no extra charges showing on there.
The lady at the desk then asks for the key back, saying "that car is broken". Gives me a different key to a similar vehicle.

Well, turns out this was an upgrade that she didn't approve. No receipt and no information provided for this upgrade either, just a nice 190$ surcharge when we leave the car back.

Been trying to contact their support for almost a month now - ghosted.

Next step is to file a chargeback for fraud. Thank god I paid with a creditcard.

Booked an SUV for a weekly rate. Location only had sedans. He agent told me the rate was lower. I only used the car for one day vs a week but because I selected prepay, (big mistake), I got no credit for returning early and learned the sedan was more expensive than the SUV. The customer service rep when I called to understand the charge was arrogant and condescending. Awful experience. Never again

Hi
Just learned from my daughter in San Juan PR Avis, trying to locate my lost prescription sunglasses, they looked 3 different places and your associate told her they normally throw things in garbage to avoid filling paperwork!
Believe me, if this is your policy to protect passengers property while in your parking where you turn your car is, then just letting you know, your preferred member services has much to improve and I will never use your services ever again! I will leave in trip advisor, google and corporate, a very nasty review for professionals and regular customers to view about your leftover property procedures!
My prescription sunglasses were worth more than your rental! Shame on all of you!
My Rx lenses were $700!!!!
Rafael S Lezcano

PS tried calling San Juan Avis #, half a dozen times, no answer, same for lost and found, no answer, suggest another company that cares about your property in their property, not outside!

We dropped off a rental car at the Atlanta airport and left something very valuable in the back as we were in a hurry. This was midday and we called the very next morning to try to get assistance. Infinite loop of automated calling services that all landed somewhere overseas. Tried calling the lost and found helpline over 100 times with zero answers. Terrible customer service and would never use again.

If I could give negative stars I would. This is the WORST rental car company in the US. At the Cleveland-Hopkins Airport, their posted closing time is 12:00 midnight. I am arriving on a Delta flight which scheduled to land at 11:15PM. But planes can be delayed, I have baggage to pickup, and the Avis rental cars are not at the airport. I wanted to know if Avis has the same policy as Hertz and stays open extra hours for late arriving flights with passengers who have rented a car from Hertz. But Avis will not pick up the phone. They are so sloppy and incompetent that the answering machine says to press 7 to repeat its options and then disconnects the call! Like all American corporations, Avis has no concern for its customers. Their only interest is to rip you off for a rental fee. Greed and incompetence. Stay away from Avis.

We rented a car for six weeks from December from Avis in Atlanta - for a cost of $2550. We returned the car to Tampa, where we were charged a further $550. This was because the Atlanta branch had not credited part of the prepaid voucher to Tampa. It took three telephone calls and six emails to get the $550 reimbursed to my Amex card.

Hired a car via the British Airways affiliate website to pick up at LAX
Flight cancelled so pick up delayed, eventually arrived at LAX at 8pm
Asked to sign electronically a document that stated the car will be supplied with a full tank of fuel
On pickup car smelled rank inside and had only reserve fuel in the tank, 29 miles range
Customer sales agent was nowhere to be seen once he handed keys over in the office so with a 90 minute drive ahead at 8pm I decided to fill the car up myself and sort out the bill later instead of more waiting around
On hand back a week later I spoke to a customer service advisor and told him of the situation on collection. He stated that I will be refunded on the basis I wasn’t given a car with a full tank of fuel as per the agreement, and advised me to contact Avis customer service on my return to the UK
On my return, the Avis UK customer service number kept disconnecting me after several menu prompts so I contacted Avis via their customer service portal (click here to contact us).
I explained the situation, attached a copy of the receipt for the fuel used to fill the car up on the date of collection and within 30 minutes of collection to be advised by Avis customer services that
“You were advised to contact customer services by our agent at the airport” - hello? I contacted customer services via their website as I’m not going to call a US number from the UK to speak to someone
Also “regretfully we do not reimburse customers for fuel they put in the vehicle”
Well if I’d been given a vehicle full of fuel in the first place instead of one with enough fuel for 29 miles range, in a foreign city at 8pm, I wouldn’t have needed to, would I, Avis?
Would you prefer I drove the 29 miles to an empty tank and call for assistance Avis? In LA? Not exactly the safest place on the planet

I am extremely disappointed with my experience with Avis, which involved unauthorized charges totaling $214 added to my rental agreement despite my explicit refusals.

At pickup, the agent (Abraha) offered several optional services that we clearly and repeatedly declined, including:

Additional insurance

Toll program

Fuel service option (prepaid fuel)

Despite our refusal, these options were added anyway.

What makes this situation unacceptable is that:

We were told the fuel service option was mandatory, which is false.

We were told that even if we refueled the car ourselves, we would still be charged, which is misleading.

We returned to the counter a second time to explicitly request removal of the insurance.

We spent nearly 45 minutes negotiating, only to be told it was “impossible” to remove these options.

At return, all these options were still charged.

We did not use a single toll road, yet toll fees were applied.
We were charged over $71 for fuel, even though refueling the car ourselves would have cost around $30. I am perfectly willing to pay for the fuel actually used, but not for imposed service fees.

I even contacted Avis Customer Service by phone while at the rental location, and I was told the toll option would be refunded — yet the other unauthorized charges remained.

This is not a misunderstanding.
It is a clear case of optional services being imposed through misleading information, resulting in $214 in unjustified charges.

I expect Avis to address this issue seriously and refund the charges. Until then, I cannot recommend this company.

I typically use Enterprise rental and I used Avis because it was conveniently located next to a Hair Salon that my daughter was getting her hair done. I happen to run into the manager/owner at the time. He was a very nice guy. I forgot his name, but I wanna say it was Kevin.
Nonetheless, on January 31, 2026, Georgia experienced a very bad snowstorm. We all know Georgia is not accustomed to snow and the whole state goes into a state of emergency when that happens. I attempted to return the car that morning, but I was unable to as the car was slipping and sliding, and the roads were not yet treated and it just started snowing early that morning. I made an attempt, but I had to turn the car back around due to the conditions of the road and law-enforcement redirecting traffic. There were a few accidents I could see up ahead. I never would’ve made it from Braselton to Buford. I just found out yesterday that they charge my credit card excessive fees for returning the car late. I called the very morning to inform them that I cannot return the car safely and they told me to keep the car until Monday. Now I’m being told that they kept my security deposit and charge me late fees and fees for extended rental for keeping the car longer than I should have. I’m so shocked and surprised. I was referring people to this location because I was so impressed with the way. The owner was, but the rest of the company as well as that location has very unprofessional young girls working there. As far as the 1800 customer service number, I had a lady speaking to me on the phone who sounded like she’s never spoke a day of English in her life. I could barely understand her. The only thing I understood was her telling me I was only getting $32 refunded. Not only am I going to dispute this with my credit card, I’m going to contact my Law Firm that I utilize and I’m going to have them take over addressing this matter. Avis will not get away with what they did. They are thieves, and I advised people to go elsewhere

Hired a car from Avis was told it was $660 got to the rental desk and was charged.$1056 Returned the car and was told everything was fine nothing and no other charges Then over a week later I received a email stating I owed $250 for excessive cleaning. I asked why we hadn’t been advised on returning the car. They sent the photographs of the alleged $250 worth of cleaning. As you can see from photographs this is not $250 it is just Avis EXCESSIVE CHARGING

Don’t rent a vehicle!! I was misinformed about unlimited mileage. I asked 3 times if unlimited mileage and told yes. It was 2 hours into our trip and the service vehicle light came on ( we were traveling from Michigan to Texas) . So when we turned in the vehicle I was charged $971.00 for mileage!! Customer service did NOT care!!! Never use Avis!!!!!

booked my car rental for Avis specifically to avoid issues and to ensure a safe and reliable experience. However, upon arrival at the pickup location, I was told that my booking was made through a third party and that the vehicle category I reserved was not available. I was informed that I would need to pay an additional USD 80 to receive a car. I explained that this situation was not my fault, as I had a confirmed booking and the reserved vehicle category should have been available. Unfortunately, the staff member I dealt with was rude, uncooperative, and adamant. As I was traveling with my children, I felt pressured and had no practical choice but to agree and proceed with the rental. What makes the situation worse is that although I was told the extra charge would be USD 80, I was actually charged USD 105. This unexpected and unexplained overcharge is unacceptable. I have contacted Avis on return and their customer service (Hershelle) wrote to me that I signed the upgrade but he must understand it was take it or leave it situation. All in all even after booking with Avis you are not guaranteed to be spared from scams.

I booked a rental car from Avis through Uber in Miami on Dec 31, 2025. Everything showed the delivery (to my condo in Edgewater) of the car is happening , until the last minute when Mavis, for no logical reason, cancelled the delivery. My multiple attempts to discuss the issue with Avis booking centre in San Diego and the rental lot in Miami Beach was unsuccessful. The staff very rather dismissive, incompetent and unhelpful. My pan for the day was ruined because of Avis unreliable service. I strongly recommend that if you need a rental car use any other rental company but Avis.

This was the worst rental experience I’ve ever had.

We arrived at IAH and the vehicle we reserved wasn’t available, so we were switched into a different car. From there, everything went downhill.

The vehicle became unusable due to charging issues and required repair, and the roadside process was a mess, hours of delays and difficulty getting customer care when we were in need, traveling with a 1-year-old child. Even after purchasing roadside coverage, we were still pressured into paying out-of-pocket for the tow.

Then, when Avis “resolved” it by switching us into another vehicle, I found roaches in the replacement car. That’s a serious sanitation and safety issue and completely unacceptable.

To make matters worse, during the exchange I left my laptop in the vehicle I was switched into. Since then, I’ve been unable to get help from Avis Lost & Found no one answers, other agents say they can’t assist, the online form won’t load, and the phone line keeps hanging up.

It feels like there is no functional support when something goes wrong.

Between the unusable vehicle, the infestation, and the total lack of customer support, I would not recommend Avis at this location.

Avoid this company at all costs. Worst company I’ve come across. Gave me a faulty vehicle that broke down. They collected in morning as basically fobbed off until gone 5pm which meant I had to cancel my hotel as I was travelling a long distance. Now the nasty company refuse to reimburse my additional hotel
Fees I incurred. Would never use them again.

If only I could give zero stars. Avis is all about the upsell using scaremongering in Miami. We bought through Hola and clearly they have a real issue with Hola. They told us we hadn’t paid for insurance or an extra driver and couldn’t take the car without paying. Fortunately I had a certificate of insurance as i buy annual cover for car hire. This just made them
even more mad. Telling us we will lose everything if we have an accident. They had little choice but to let us take the car. The car was dirty and had no water in the windscreen reservoir. Truly horrible experience. I shouldn’t need a Harvard lawyer to go through a rental bill but you do with Avis. Interestingly my nephew, who
lives in the usa, also hired with them and had no
upsell, so clearly targeting tourists. Now watching my credit card statement like a hawk to make sure they don’t take any other payments. This is a real issue that they can just take money from your credit card after the booking finished with zero authorisation.

I am not a renter, but a former employee. I want to let a potential traveler know whose flying to the DFW area, not to rent from Avis Budget period. Because, if you book a specific vehicle online to pick up at the DFW location, 10 times out 10 you WILL NOT get the vehicle you booked online when you arrive there. Hidden fees get charged, The front counter have to sell you a service just so they can receive their commission. So potential renter beware of this rental company.