The above review is utter garbage. The lens was sent securely packed in a jiffy bag. We have sent thousands of smaller lenses this way with no issue. After the buyer raised this as a concern we reflected on his comments and agreed that perhaps we should be sending all lenses in boxes and have now implemented that. With regards his comments about calling him a liar, this again is completely untrue. The buyer totally misunderstood our comments. In our correspondence we stated that we hadn't had any issues with the lens in question (which we haven't), so were surprised. We were certainly not calling him a liar. With regards contacting eBay, the buyer sent the item back but did not follow the process on eBay, so it didn't flag up and we were unable to refund. Yes there was a slight delay but only because we didn't receive any notifications from eBay. If the buyer had actioned correctly, this would have been avoided. Once we notified him that he hadn't followed the process, he took action and we refunded immediately. In terms of his nasty, vindictive comments about harassment these are totally untrue. On seeing his review, we emailed the buyer a very polite courteous email asking if he would reconsider and said we felt the review was unfair for the reasons given above. Due to the seriousness of his claims, when we received no reply, we called his contact number to again ask very politely if he would reconsider. He was rude, swore, hung up the phone and updated his review. We pride ourselves on providing the best possible service and that's why we have exemplary feedback on all platforms. It's also distressing reading the above comments when we work so hard to try to provide the best possible service to all our customers. I cannot quite believe that based on the facts, the buyer would be so nasty and vindictive to leave this review. Fortunately all our clients are amazing, so we have never had this before and its a complete one off from obviously an angry individual. All I will say to the buyer is that your comments are bad karma and what comes around goes around. We need more love in the world!