Avon Reviews 544

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with their orders, frequently reporting issues such as items not arriving, missing products, or incorrect deliveries. The customer service was consistently described as appalling and unresponsive, with many people struggling to make contact or receive helpful assistance. Delivery services also received widespread criticism for being slow, unreliable, and lacking proper tracking or communication. Conversely, a small portion of people felt satisfied with their purchases, noting fast delivery and good product quality and price. However, some customers also mentioned receiving damaged packaging, even if the product inside was intact, and others found certain products to be of good quality despite the overall negative experience with the company's services.

What people talk about most

Order

Customers consistently note negative experiences with order. Many reviewers report significant issues with... See more

Product

People report ambiguous experiences with product. While some customers praise the quality and price of items,... See more

Customer service

Clients share negative opinions on customer service. Many reviewers describe the customer service as... See more

Delivery service

Customers consistently express dissatisfaction with the delivery service. Many reviewers report significant... See more

Customer communications

Consumers find contact with the company to be a source of frustration and dissatisfaction. Many reviewers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutely appalling service from Avon. Delivery times are a joke – parcels take forever with no updates and no accountability. Customer service is just as bad: I can’t even log into my account to v... See more

Rated 1 out of 5 stars

Placed an order 27th March - money taken. No way to contact Avon Placed an order 27th March. Card was charged. Haven't received my order. 'Contact us' options are a total failure. NO replies to email... See more

Rated 1 out of 5 stars

Customer service appalling, my next day delivery arrived -an empty box. I have been on hold waiting to speak to an advisor 3 times 30 minutes at a time. WhatsApp chat unavailable to customers, will... See more



Contact info

1.4

Bad

TrustScore 1.5 out of 5

544 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Rip off

Disgusting treatment. I have been buying one bottle per month of their Far Away perfume for years and years. This month, they had an offer stating if you buy the perfume with the body lotion you get a discount. It was actually cheaper to buy the two. Of course I went for this, completed checkout, then saw on my invoice that they had charged full price for both items. I phoned Avon and they told me I put in the wrong code....when there wasn't one...and that they would refund the overpayment. They have not refunded me a penny and I have had no apology. I will not use again.

11 May 2021
Unprompted review
Rated 1 out of 5 stars

Couldn’t see a minus rating I have just…

Couldn’t see a minus rating I have just read Aaron’s review re his deceased mother absolutely disgusting shows an absolute disregard for personal issues my situation causes concern too my friend bought the all signing and dancing pen problem not compatible with iPhone for my birthday for Xmas turban wrap not fit for purpose no size on garment doesn’t fit as my friend who is having treatment for cancer and has been for 4 months how do I hassle her for a damn order no after 19 emails to Avon they have not shown an ounce of empathy, as for someone stating they were to contact CEO if you look at the Avon page of to find this info there are 2 pages of MD’s and everyone RESIGNED what does that say for this dreadful badly run company. If you want bad service you won’t find a better company than AVON

1 May 2021
Unprompted review
Rated 1 out of 5 stars

vile reps

never met so many vile people in my life if you get bombarded by reps you have to buy is there attitude pretty much if you say no you get given a full load of abuse keep your mlm reps to your self we dont want you

30 April 2021
Unprompted review
Rated 1 out of 5 stars

If I could zero stars I would.

If I could zero stars I would.
Placed order on 29.03.21.
Didnt realise Hermes delivered their orders otherwise I would never have ordered. Lies about it being delivered. Lies about a second order being sent to me. Lies about a refund being issued to me.
It's now 26.04.21 and I have no goods and £40 out of pocket.
DO NOT ORDER FROM THEM.
REALLY ANGRY
I work in the NHS and thought I would treat myself after all what's happened... little did I know the nightmare that would ensue...

26 April 2021
Unprompted review
Rated 1 out of 5 stars

Unprofessional and badly run

Very bad company. If you work as a rep they enable team managers to make orders on your account. This can lead to false payment requests and a bad mark on your credit file. You can't even speak to a person to try and resolve this.

16 April 2021
Unprompted review
Rated 1 out of 5 stars

Lack of kinds as no more than 1 to choose from

Ever Since this Propaganda of Covid-19that's in are faces too much, Avon was some what good to order from, But as months went by as I used order from a Avon Rep, They got back to me saying everything is out of stock even though it was there to order, Better still all the best smells didn't seem to last long to buy as they started to disappear before are eyes as the best kinds was Wilderness, Luck, Black Suade night and Mesmerize and Comores, as there was even more to choose from , Now as from this day there is only Black Suade to buy and no more different kinds of Deodorants, What's wrong with you's avon the way things are, you will be loosing customers badly, Get a grip before it's too late as I hope these Deodorants come back to buy as its not a hard choice just by picking 1 kind.

9 April 2021
Unprompted review
Rated 1 out of 5 stars

WISH I COULD GIVE 0 STARS

WISH I COULD GIVE 0 STARS! Harassing my partner for the money that her deceased mother owed them, Disrespectful and disgraceful, she only passed last month.

"Charlene and Phillip" if that is there real names, Clearly lying about their names over the phone as to not get done for harassment.
But I will chase this up, even if I need to message the CEO myself.

I've never been more revolted and angry at a company before like I have right now with this one.
Not being funny, Avon, but you're not getting a half penny off of us, so take your phonecalls and ram them where the sun doesnt shine!

Yours Respectfully
Aaron.

8 April 2021
Unprompted review
Rated 1 out of 5 stars

When I was 15 they allowed me to sign…

When I was 15 they allowed me to sign up and we told some “white lies” about my age. Never made any money. Ended up owing each month. Spent every day out handing out booklets and getting them back in. Then trying to do orders with no one teaching me how. No support from anyone. Worst thing I’ve ever done and would never go back to another MLM company.

30 March 2021
Unprompted review
Rated 1 out of 5 stars

What a shambles

What a shambles

Order placed a month ago.

Tracking suddenly stopped.

Order missing .

Advised order re sent . 10 days later, no tracking number, no sign of my stuff.

Have now requested a refund and get the normal, they will reply within 10 days email !

What a shambles .

If you are considering placing an order . Please don’t . You will regret it.

30 March 2021
Unprompted review
Rated 1 out of 5 stars

I’m so angry as I write this review

I’m so angry as I write this review! I have waited two weeks for a simple delivery to turn up at my door! I have contacted AVON customer services many times and I’m still waiting! AVON is using HERMES who are completely unreliable for delivery! Money has left my account and they can’t even trace it! They are asking for proof of purchase! Really???!!! If I didn’t like their products so much I would report them to a watchdog! It’s unacceptable!!

27 March 2021
Unprompted review
Rated 1 out of 5 stars

Refused to give refund

Refused to give refund. Returned item using their return label they provided. They now refuse to issue refund as I cannot provide a tracking number. I have basically been tricked in to returning using an untracked service and they now refuse to refund for this reason.

23 March 2021
Unprompted review
Rated 5 out of 5 stars

Avon have some great offers and sets…

Avon have some great offers and sets that are really affordable for someone on a budget but who wants to give a nice gift to someone or to themselves. The ordering and delivering process is easy and when was once an item missing i received money back for this promptly.

21 March 2021
Unprompted review
Rated 1 out of 5 stars

They promoted an offer to me

They promoted an offer to me. £10 for a relaxing bundle of lavender scented items. And when i completed the purchase i checked my bank and they took £20 from me. Kind of defeats the purpose of buying myself relaxing items. I have a baby on the way so i dont appreciate people stealing money. Not that i would anyway.

18 March 2021
Unprompted review
Rated 3 out of 5 stars

Items missing from order

The 3 stars are for the lady from customer services. Ordered some stuff for Mother’s Day and when my order arrived there were 5 items missing from my order. I rang customer services and to be fair the lady was lovely and resent my items but unfortunately they won’t arrive for Mother’s Day.

10 March 2021
Unprompted review
Rated 1 out of 5 stars

I would give them a big ZERO

I would give them a big ZERO. I did my order back in 26th January 2021 and when it came, 9 products were missing. I sent emails with the evidence of the invoice which includes the product number and how much I was going to pay but then nothing happened. I lost the account on how many calls I made (they straightaway cut your call), I dont know how many emails I sent regarding the 9 products missing and we are in March and I already iccur in a late payment fee. Disgraceful company, horrible people answering the calls and seeing the emails and not sorting our issues. I even joined avon facebook pages but for me that reps look so fake. Unfortunately I dont have an address to complaint and this issue will carry one. I will close my account as soon as possible and I wont buy ever again avon.

1 March 2021
Unprompted review

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