AVRillo Conveyancing Reviews 

1,894
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 360 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, making interactions pleasant and efficient. Many highlight the excellent service and communication, noting quick responses and clear information that kept them informed at every stage. The user experience, often supported by online portals and call surgeries, is frequently described as smooth and stress-free. However, some people mentioned issues with communication clarity, including dense emails and a perceived lack of hand-holding for complex processes. A few other people also felt that response times were occasionally slow or that there was a lack of continuity due to changing handlers.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising the team's efficiency,... See more

Service

Reviewers mention positive feedback about service, with many highlighting the professionalism, efficiency,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the supportive and communicative... See more

Response time

Customers generally report positive experiences with response times, praising quick email replies and... See more

User experience

Users describe positive interactions with the user experience, with many finding the process straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wouldn’t hesitate to recommend Sarah Baker of AV Rillo Conveyancing. She worked tirelessly over a period of two years and previously two broken chains (when the bottom of the chains fell out) to bri... See more

Company replied

Rated 5 out of 5 stars

With Avrillo from instructing them to nearly completion , they have been very supportive through the whole process , guideing me through what can be a very stressful time ... Very helpful team and... See more

Company replied

Rated 5 out of 5 stars

The buying process did go quite smoothly. Some of the legal jargon was quite confusing at times, but the call surgery was very useful and Sarah was able to explain and put my mind at rest. I would r... See more

Company replied

Rated 5 out of 5 stars

After getting my head around having solicitors that only work on line (I'm not very good at tec)Avrillo were very good,very quick at responding to questions, kept us informed on all the progress,and f... See more

Company replied


Company details

  1. #25 of 64 best companies in Conveyancer

Written by the company

AVRillo are specialist conveyancers and property lawyers helping people move home across England and Wales. We are one of the UK’s highest-rated conveyancing firms with a 95% completion success rate, compared to 1 in 3 transactions failing elsewhere. Our award-winning conveyancing team focuses on faster communication, clearer updates, and a safer, more reliable moving experience for buyers and sellers. With thousands of verified reviews, we have become known nationally for reducing delays, preventing fall-throughs, and guiding home movers through the legal process with care, transparency and efficiency.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(1,894)

352 reviews in the last 12 months

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Rated 5 out of 5 stars

So quick and efficient excellent…

So quick and efficient excellent service would recommend to anyone

2 July 2026
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for your kind review. We’re delighted to hear that you found the service so quick and efficient.

Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. Wishing you all the very best moving forward.

Rated 5 out of 5 stars

Recommend 110%

We went to AVRillo after a year of trying to move. People pulling out, including a solicitor. We were at our wits end, and in danger of another collapsed chain.
When we first spoke to Jessica Trim, we were instantly put at ease and felt confidant that we would get what we needed.
Jessica and her team were incredible. We were kept informed all the way through, and we felt like valued customers, not just another case on the pile. The portal was a great way to see progress and I knew if I emailed Jessica, I would get a quick honest reply.
We moved this week after 18 months of hell. We can't thank AVRillo enough, and would totally recommend them to anyone. 100%

28 June 2026
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Reply from AVRillo Conveyancing

Thank you for such a heartfelt review. We’re truly delighted that, after such a long and difficult 18 months, Jessica Trim and her team were able to provide the reassurance and support you needed to finally reach completion.

It’s wonderful to hear that you felt valued throughout the process, with clear communication, honest responses and the portal helping you stay informed every step of the way. Your kind words about Jessica and her team will mean a great deal to them.

Thank you for placing your trust in AVRillo and for your fantastic recommendation. We wish you every happiness in your new home after such a well-deserved fresh start.

Rated 5 out of 5 stars

Excellent service

AVRillo was recommended to us by the estate agent selling the first property we offered on. When it fell through and we offered on a second property, we decided to use AVRillo again. We had found the initial contact very stressful - a huge amount was asked of us in a very short space of time when we were bombarded with a lot of lengthy documents to read and sign, and the verification of ID and finances process was very time-consuming. However, the second time around was more straightforward as we knew what to expect, and aside from the initial stress, the rest of the process we couldn't have asked for more. We were extremely fortunate to be allocated Vicky Nankivell-Long as our conveyancer. She and her team did a brilliant job of staying in touch with us and the other party's solicitor, keeping us informed, sorting out any issues and responding to any queries we had. We were very impressed with how responsive to emails Vicky was, which we really appreciated. Thanks to Vicky we now have exceptionally high standards for a conveyancer if we were ever to buy another property. We would use AVRillo again thanks to our experience with her.

31 March 2026
Unprompted review
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Reply from AVRillo Conveyancing

Thank you for taking the time to share such a thoughtful and balanced review. We’re delighted to hear that, despite the disappointment of your first purchase falling through and the initial onboarding feeling overwhelming, your overall experience with AVRillo was such a positive one.

We’re especially pleased to hear your wonderful feedback about Vicky Nankivell-Long and her team. Keeping clients informed, responding promptly and proactively resolving issues are qualities we pride ourselves on, and we’ll be sure to share your kind words with Vicky. It’s fantastic to know she made such a lasting impression and earned your trust.

Thank you again for your recommendation and for choosing AVRillo. We wish you every happiness in your new home and would be delighted to assist you again in the future.

Rated 5 out of 5 stars

They were extremely efficient and…

They were extremely efficient and informative.

1 July 2026
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Reply from AVRillo Conveyancing

Thank you for your kind feedback. We’re delighted to hear that you found the team extremely efficient and informative throughout the process.

We truly appreciate you taking the time to share your experience and wish you all the very best moving forward.

Rated 5 out of 5 stars

Efficient and helpful

Buying a house is obviously very stressful, but AVRillo made the experience as smooth and efficient as possible. Kim worked on my case and was really helpful and patient with all my questions, as was everyone else I dealt with. I’d recommend them to anyone buying or selling a house.

27 June 2026
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Reply from AVRillo Conveyancing

Thank you for your wonderful review. We’re delighted to hear that, although buying a house can be stressful, AVRillo helped make the experience as smooth and efficient as possible.

It’s especially lovely to know that Kim was so helpful and patient in answering all of your questions, and that everyone else you dealt with provided the same high level of support. We’ll be sure to share your kind words with the team.

Thank you for your recommendation and for placing your trust in AVRillo. We wish you every happiness in your new home.

Rated 5 out of 5 stars

Fantastic service from AVRillo and the…

Fantastic service from AVRillo and the team. They were approachable, answered all my questions, and handled my house purchase quickly and without any hassle. Thank you for making the whole process so easy.

27 June 2026
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Reply from AVRillo Conveyancing

Thank you for your wonderful review. We’re delighted to hear that you received fantastic service from the AVRillo team and that they were approachable, responsive and able to answer all of your questions throughout the process.

It’s great to know your house purchase was handled quickly and without hassle, making the experience as easy as possible for you.

Thank you for your kind words, and we wish you every happiness in your new home.

Rated 5 out of 5 stars

AVRillo were very helpful

AVRillo were very helpful and informative along the whole process. I was regularly kept up to date via emails and had the portal to look at and track my every step long the buying and selling process. Would recommend.

25 June 2026
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Reply from AVRillo Conveyancing

Thank you for your kind review. We’re delighted to hear that you found AVRillo helpful and informative throughout both your sale and purchase.

It’s great to know that the regular email updates and the online portal helped you stay informed and track every step of the process with confidence.

Thank you for your recommendation and for taking the time to share your experience. We wish you all the very best moving forward.

Rated 5 out of 5 stars

My Conveyance Experience

This experience was straight forward due to the traffic light system used in your online account. This let me know at what stage of the buying process I was at. If there was some item that you did not understand, there was a human that you could talk to if needed.
The process was safe and secure.
Easy to use.
Communication was excellent.
I would use AVRillo again.
Highly recommend them.

21 June 2026
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Reply from AVRillo Conveyancing

Thank you for your wonderful review. We’re delighted to hear that you found the process straightforward and that the traffic light system within the online portal made it easy to track the progress of your purchase.

It’s especially pleasing to know that, whenever you needed extra support, a member of the team was available to help. We’re also glad you found the process safe, secure, easy to use and that communication was excellent throughout.

Thank you for your recommendation and for your confidence in using AVRillo again in the future. We truly appreciate your kind words and wish you all the very best moving forward.

Rated 5 out of 5 stars

Kept us informed all the way.

After getting my head around having solicitors that only work on line (I'm not very good at tec)Avrillo were very good,very quick at responding to questions, kept us informed on all the progress,and from selling to buying took less than 12 weeks.BRILLIANT

24 June 2026
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Reply from AVRillo Conveyancing

Thank you for your wonderful review. We’re delighted to hear that, once you got used to the online process, you found the experience straightforward and well supported.

It’s great to know the team responded quickly to your questions, kept you informed throughout, and helped you complete both your sale and purchase in less than 12 weeks — a fantastic achievement.

Thank you for your kind words and for placing your trust in AVRillo. Wishing you every happiness in your new home.

Rated 5 out of 5 stars

Brilliant

They were efficient, communicated well and were professional. I would highly recommend! Julia

24 June 2026
Unprompted review
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Reply from AVRillo Conveyancing

Thank you, Julia, for your kind review. We’re delighted to hear that you found the team efficient, professional and easy to communicate with throughout the process.

Your recommendation is truly appreciated, and we’re grateful you took the time to share your experience. Wishing you all the very best moving forward.

Rated 5 out of 5 stars

I wouldn’t hesitate to recommend Sarah…

I wouldn’t hesitate to recommend Sarah Baker of AV Rillo Conveyancing. She worked tirelessly over a period of two years and previously two broken chains (when the bottom of the chains fell out) to bring our sale to completion. She was accessible, communicative and responsive throughout. Her level of service was in stark contrast to others in the chain both above us and below us. You may find cheaper elsewhere, but what price is peace of mind that your conveyancer is doing all she can through what is inevitably a stressful process? We are staying with family while we look to secure our onward purchase and look forward to working with Sarah to bring that one home too. Choose AV Rillo and ask for Sarah Baker. You won’t be disappointed.

23 June 2026
Unprompted review
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Reply from AVRillo Conveyancing

Thank you for such a thoughtful and heartfelt review. We’re truly delighted to hear that Sarah Baker provided such exceptional support throughout what was clearly a long and challenging journey.

Navigating multiple broken chains over a two-year period requires immense dedication, persistence and professionalism, so it’s wonderful to know that Sarah remained accessible, communicative and responsive every step of the way. Your recognition of her commitment and determination to see your sale through to completion will mean a great deal to her.

We’re especially grateful for your comments about the peace of mind that comes from knowing your conveyancer is doing everything possible on your behalf. That level of care and client commitment is exactly what we strive to deliver.

Thank you for your trust, your recommendation and your kind words. We look forward to helping you with your onward purchase and wish you every success in finding your next home.

Rated 5 out of 5 stars

SOPHIA a star

Myself and my partner are first time buyers 21 and 24yo and it has been a rollercoaster and 6 months of delays and issues however this is NO fault of our conveyancer solicitor Sophia and she has been a star throughout due to delays in the top of the chain .

We had our offer accepted in 23rd December and we were ready toe exchange and complete by mid February ( due to delays at top of the chain which were out of our control this could not happen) however if we didn't have those delays i had no doubt in my mind we would-be in our house with no issues and she sped through this process!!

Through my worries and stresses Sophia has eased my nerves and has grafted day by day getting the answers and positive outcomes both me ands my partner wanted.

Sophia deserves a gold star medal dealing with the worries, emails and panic i endured throughout and she really is a credit to the company, she would update us DAILY when she could and every question we had at the end of the day he always provided a thorough explanation which really helped put things into perspective as this process has been daunting at times and she reassured us every step of the way.

I want to thank Sophia from the bottom of my heart despite this being a stressful time we couldn't of wishes for a more wonderful conveyancer and she really is a credit to the company and like i say deserves a pay rise for the stress i may have put her through and upon reflection i was very stressed lol !!!

The cost at the end was slightly higher than quoted however due to delays, the length of time this has taken i expected this and had no issues sending this to Avrillo.

Thankyou Sophia, Kim and all that supported at Avrillo you have been amazing!

23 June 2026
Unprompted review
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Reply from AVRillo Conveyancing

Thank you for such a heartfelt and detailed review. We’re absolutely delighted to hear that, despite the challenges and delays outside of anyone’s control, Sophia was able to provide the support, reassurance and dedication you needed throughout your first home-buying journey.

Buying your first home is a huge milestone, and we understand how stressful and emotional the process can be, especially when there are delays higher up the chain. It’s wonderful to hear that Sophia’s proactive approach, daily updates and thorough explanations helped ease your worries and gave both you and your partner confidence throughout.

Your kind words about Sophia truly mean a great deal. Her commitment to keeping clients informed, finding solutions and providing reassurance is exactly what we strive for, and we’ll be sure to share your feedback with her and Kim. We’re certain they will be delighted to know they made such a positive difference during what was a challenging six months.

We also appreciate your understanding regarding the final costs and your honest feedback. Most importantly, we’re thrilled that you have now reached the outcome you were hoping for.

Thank you again for placing your trust in AVRillo. We wish you and your partner every happiness and many wonderful memories in your new home. 🏡✨

Rated 5 out of 5 stars

It was a smooth process

It was a smooth process. Karen was aways available when we had queries. Would 100% recommend

17 June 2026
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Reply from AVRillo Conveyancing

Thank you for your kind review. We’re delighted to hear that the process was smooth and that Karen was always available to help whenever you had questions or needed support.

Your recommendation means a great deal to us, and we’ll be sure to share your lovely feedback with Karen.

Wishing you all the very best moving forward.

Rated 5 out of 5 stars

Great work done

15 June 2026
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Reply from AVRillo Conveyancing

Thank you for your kind feedback. We’re delighted to hear that you were happy with the service and that everything was handled well throughout the process.

We truly appreciate you taking the time to share your experience and wish you all the very best moving forward.

Rated 5 out of 5 stars

The ability to see each milestone and…

The ability to see each milestone and those of both my buyer and sellers progress is fantastic

17 June 2026
Unprompted review
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Reply from AVRillo Conveyancing

Thank you for your kind feedback. We’re delighted to hear that you found the ability to track each milestone — including the progress of both your buyer and seller — so valuable.

Providing clear visibility and transparency throughout the process is something we work hard to achieve, so it’s wonderful to know this feature enhanced your experience.

Thank you for taking the time to share your review, and we wish you all the very best moving forward.

Rated 5 out of 5 stars

Incredible Service

Incredible Service! The client portal is amazing, and I did not need to chase anything once. Karen was always 2 steps ahead. 10/10 would recommend using AVRillo, and I will be recommending them to everyone I know.

11 June 2026
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Reply from AVRillo Conveyancing

Thank you for your fantastic review. We’re absolutely delighted to hear that you had such a positive experience with AVRillo.

It’s wonderful to know that you found the client portal so helpful and that everything progressed so smoothly without the need to chase for updates. Karen will be especially pleased to hear that her proactive approach and dedication made such a difference to your experience.

Your recommendation means a great deal to us, and we truly appreciate your kind words. Thank you for placing your trust in AVRillo, and we wish you all the very best moving forward.

Rated 5 out of 5 stars

Thoroughly recommend

We received excellent customer service throughout the entire process, with prompt response times and helpful support at every stage. Thoroughly recommend.

13 June 2026
Unprompted review
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Reply from AVRillo Conveyancing

Thank you for your wonderful review. We’re delighted to hear that you received excellent customer service throughout the entire process.

It’s great to know that our prompt response times and helpful support at every stage made a positive difference to your experience. Your recommendation is truly appreciated.

Wishing you all the very best moving forward.

Rated 5 out of 5 stars

Very experienced lawyers

they were patient with me since l was a first time buyer, l had no idea but the guided me through. thanks will recommend their services

1 June 2026
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Reply from AVRillo Conveyancing

Thank you for your kind review. We’re delighted to hear that, as a first-time buyer, you felt supported and guided throughout the process.

Buying your first home can feel overwhelming, so it’s great to know the team took the time to help you understand each step and provide the guidance you needed along the way.

Thank you for your recommendation — it means a great deal to us. Wishing you every happiness in your new home.

Rated 5 out of 5 stars

Very helpful

Very helpful, always available for calls, didn't need to chase them for anything

9 June 2026
AVRillo Conveyancing logo

Reply from AVRillo Conveyancing

Thank you for your kind feedback. We’re delighted to hear that you found the team very helpful and always available when you needed to speak with someone.

It’s especially great to know that everything was handled proactively and that you never felt the need to chase for updates or information.

We truly appreciate you taking the time to share your experience and wish you all the very best moving forward.

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