The item I ordered was broke when I received it. I have been unsuccessful in getting a replacement at this point. Also, for almost $200 the quality of the item seems to be very poor.
Reply from Awards.com
Thank you, Rebecca, for your feedback, and we sincerely apologize that your award arrived damaged. The Mobius Award features a delicate connection between metal and crystal, which can be more vulnerable during transit. While rare, we take these issues seriously.
Our customer service team previously requested images to verify the damage and begin the replacement or refund process, but we hadn't received a response until this review. We're still happy to make this right. Please reach out with the requested images so we can resolve this promptly. We appreciate your patience and the opportunity to correct the situation.
