Awards.com Reviews 852

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting that the awards and plaques are beautiful, well-made, and even exceed expectations. The ordering process is frequently described as easy and seamless, with many appreciating the quick responses and efficient communication from the staff. People also highlight the fast production times and reliable delivery service, often mentioning that orders arrive on time or even sooner than expected. However, some customers also noted issues with the final product, specifically regarding the etching or engraving not being as clear or deep as anticipated. A few other people also felt that the packaging could be improved, mentioning smudged items, damaged boxes, or gift boxes that seemed cheap. There were also occasional reports of incorrect orders or items arriving broken.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the quality and appearance of the... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are satisfied with the craftsmanship, clear... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy and convenient... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's professionalism,... See more

Delivery service

Reviewers express high satisfaction with the delivery service. Customers consistently praise the fast... See more

Based on these reviews

Rated 5 out of 5 stars

I LOVE working with Awards.com! Melissa, our account manager, reached out to ask if we needed to order awards again this year. From sending her our order details, proofing, and delivery, the entire ti... See more

Rated 5 out of 5 stars

Our organizations first time order with Awards.com and it was flawless, we ordered 3 different crystal awards for different levels and each one was perfect. Quality even exceeded our expectations. We... See more

Rated 5 out of 5 stars

We had forgot to order awards for the honorees at our big annual event last month. We discovered Awards.com because they had high-quality and affordable items...which is especially important for us... See more

Rated 5 out of 5 stars

The customer support from start to finish was amazing. They helped with numerous rounds of proofs, answered every question quickly, shipped on a tight timeline, and the awards were lovely. Sadly two w... See more


Company details

  1. Trophy Shop
  2. Business-to-Business service
  3. Corporate gift supplier
  4. Promotional items

About Awards.com

Written by the company

Awards.com is a distinguished provider of custom awards, known for their extensive array of elegant recognition awards. They specialize in crafting bespoke crystal awards, which serve as timeless tokens of appreciation, and glass awards that combine contemporary design with classic elegance. Their catalog also features a variety of plaque awards, from traditional to modern, perfect for honoring any achievement. For commemorating steadfast commitment, their service awards for employees are tailored to celebrate milestones and contributions. In addition, Awards.com offers an impressive selection of acrylic awards, prized for their durability and clear, glass-like appearance. Every piece from Awards.com is meticulously designed to convey a message of excellence and is an outstanding way to acknowledge the hard work and dedication of individuals and teams alike.

FREE Shipping*

Written by the company

on orders over $500 within the US & Canada*
FREE UPS Ground Shipping on minimum merchandise purchase of $500 to one Contiguous US and Canada (excluding Yukon, Northwest Territories, and Nunavut) shipping address. Limited to US & Canadian orders. Other exclusions may apply. See site fore details.

100% Satisfaction Guarantee

+ Lowest Price Guarantee

100% Satisfaction GUARANTEE

We guarantee that the products you received are as advertised and manufactured at the highest quality and delivered at our lowest advertised price. If you are not 100% satisfied with your Awards.com purchase within 30 days of receipt, we will exchange your item or refund your money. We'll do whatever it takes to make it right!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

852 reviews

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Rated 5 out of 5 stars

Always Reassuring

The updates made me relax because I knew the status of my order. I got the shipment in time for the event, and I hope the recipient loves it as much as I did planning it.

3 December 2025
Rated 1 out of 5 stars

Messed up on order and would not offer…

Messed up on order and would not offer a refund; only a replacement.

2 December 2025
Awards.com logo

Reply from Awards.com

Thank you, Ross, for your feedback. We’re truly sorry the decoration on your award didn’t come out as expected. As soon as the issue was identified, we offered several options to make it right: a free replacement, a discount if you chose to keep the item, or a full refund with return of the product.

We understand that wasn’t the resolution you were hoping for, but we do have to follow our policy: Full refunds require a return.

We stand by our commitment to quality and customer satisfaction and appreciate the opportunity to address the issue promptly.

Rated 1 out of 5 stars

I ordered this a month in advance and…

I ordered this a month in advance and wasn't communicated until I did. I had to create awards for a international event. I will no longer use your business for any of our ceremonies.

18 November 2025
Awards.com logo

Reply from Awards.com

Thank you, Salvador, for your feedback. We understand the importance of your international event and regret that the experience didn’t meet your expectations.

That said, we want to clarify the timeline: your order was placed on 10/10, but the necessary logo wasn't provided until 10/24, just a week before your deadline. Our team immediately reviewed the artwork and recommended changing the print method to accommodate your design. When we received direction to remove the logo, we adjusted and moved forward quickly to try to meet your timing.

While we understand your frustration, the delay in artwork submission and change in direction contributed to the tight timeline. We’re always here to support your events and would be happy to work with you again—with clearer lead time—to ensure everything goes smoothly.

Rated 5 out of 5 stars

First time Awards.com order and I am a customer for life!

The Awards.com website has a large variety of items to choose from that will suit any occasion. I ordered a beautiful Jemma Award - Jade for an employee who has served 47 years tenure. The proof was sent to me quickly and I approved right away. The production time was quick and shipped to the recipient in a great looking box. This was my first order from Awards.com and I plan on using this company for many more years to come.

18 November 2025
Rated 5 out of 5 stars

Simply The Best

The Legends of Hardware have been using "Awards" for years, and they always come through with flying colors.
They make the most beautiful plaques for our recipients each year.
They are the best at what they do. We highly recommend them.
Jim Madre
Bob Thurston
Co-Founders
Legends of Hardware

17 November 2025

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