Ouch. Again, I see that if I had read the TrustPilot reviews first, I wouldn't have used you. My error. We have been trying to get hold of someone from accounts (or anyone) about being overcharged... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We applied to Awin as a publisher and were initially approved. Based on that approval, we proceeded to integrate our first advertiser and invested real engineering time in a manua... See more
Company replied
We joined AWIN because they have one of the biggest affiliate networks. However, the platform is difficult to use and get support for. The marketplace is full of scammy affiliates that will just try a... See more
Company replied
Signed up for a new account and after sending 700 quality visitors from our travel websites to Awin platform, no single booking! Last year with another account it was even worse. Many thousands of cli... See more
Company replied
Company details
Written by the company
Our global affiliate marketing platform empowers advertisers and publishers of all sizes to grow their businesses online. We connect online businesses with over 1M diverse partners including bloggers, influencers, vouchercode, cashback, technology solutions and more. Whether you're a small business ready to launch an affiliate marketing program and reach new customers or a global enterprise looking to enhance your online marketing, we have a plan to suit every need.
Contact info
2 Thomas More Street, E1W 1YN, London, United Kingdom
- marketing@awin.com
- awin.com
Global Affiliate Marketing Platform
1.5
Bad
939 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Does not give you credit for sales.
Does not give you credit for sales.
*Company says they are working on it. They are not, support already said they closed the ticket and are not interested in helping. I contacted the affiliate brand and they have not replied. Zero confidence people are getting paid for conversions*
I placed my own personal order to make sure tracking was working. I didn't get credit. I reached out to support and provided all the info they asked for and they said go ask the brand. I will not work with this terrible company again. We have moved to other affiliates.
4 November 2024
Unprompted review
Reply from Awin
Dear Lauren,
Thank you for sharing your concerns with us; we’re truly sorry to hear that the experience hasn’t met your expectations. We understand how frustrating it can be when sales aren’t tracked as expected, especially after you’ve put in the effort to drive traffic and conversions. Tracking issues, while rare, can sometimes be affected by factors beyond our control, such as ad blockers and cookie consent.
Since this advertiser is on a self-service package, we don’t have direct management over their account, meaning that certain issues—like adding sales manually—fall under the advertiser’s responsibility. However, we’re here to make sure you feel supported in reaching a resolution. We can assist by reaching out to the advertiser on your behalf to encourage a prompt response from them and to help facilitate the resolution process.
Please can you contact our Publisher Success team via: https://success.awin.com/s/contactsupport with a subject title 'Trustpilot Review'.
Please also send further details (Publisher ID, an overview of the above) and a member of the team will respond to your message with priority. We appreciate your patience and will be in touch once you send through further details.
Thank you again for sharing your feedback, and we look forward to helping you resolve this issue.
Warm regards,
The Awin Team
Outright blanked by their support when…
Outright blanked by their support when integrating conversion tracking, our contact Rodier basically responded that he didn't care.
1 November 2024
Unprompted review
Reply from Awin
Hi Sean Wilkins,
Thank you for your review and we apologize for any frustrations you have experienced when working with Awin.
We would like to review this in detail to understand the issue with your account.
Please contact our Success team via: https://success.awin.com/s/contactsupport with the subject line ""Trustpilot Review"". Please also send more details( ID, a summary of the above) and a team member will respond to your message with priority.
We appreciate your patience and will get back to you when you send us more details.
Best,
The Awin team
Avoid this company
Avoid this company - they will add zero value to your bottom line and attempt to charge you commissions for sales you would have got anyway. Steer clear.
5 November 2024
Unprompted review
Reply from Awin
Hi Andrew,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations.
We would like to review this in detail to understand the issue with your account.
Please contact our Success team via: https://success.awin.com/s/contactsupport with the subject line ""Trustpilot Review"". Please also send more details( ID, a summary of the above) and a team member will respond to your message with priority.
We appreciate your patience and will get back to you when you send us more details.
Best,
The Awin team
Incompetent compliance staff
We run several websites and blogs. An advertiser reached out to us and asked to promote their product by joining their affiliate program on awin.
Signed up to join awin and our application was declined without reason. After asking for a reason they keep copy and pasting the same template email. They have a bunch of incompetent interns working in the compliance team that know NOTHING about digital marketing, causing more damage to their advertisers by rejecting new niche websites and paying large biased aggregators high commissions.
I have dealt with awin many times several years ago and their competence levels has deteriorated way below any standards
15 October 2024
Unprompted review
Reply from Awin
Hi Optimo,
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.
Our Compliance team analyses all new account applications on the network, some of which do not pass our quality and security filters. For a bit of background, we carry out a number of security and suitability checks when vetting affiliates. You can find more information in the following article: https://success.awin.com/s/article/How-does-Awin-ensure-quality-and-compliance-in-the-network?language=en_US
If you feel that your rejection is unjustified, please contact our Publisher Success team via: https://success.awin.com/s/contactsupport with the subject title 'Trustpilot Review'. Please include details of the case (Publisher ID, email address used) and a member of the team will get back to you as soon as possible.
Compliance is one of the core services offered by Awin to ensure brand safety and ethical activity on our network. We are constantly monitoring key indicators of non-compliant activities at any point where additional information becomes available to us. Each of these makes it easier to correctly analyse and identify a publisher’s activity.
We apologise for any inconvenience this may have caused you.
Best,
The Awin team
Money waisting affiliate network
Money waisting. Started in summer july, all setup costs, all work by team, monthly payments!!! Zero sales there. Most of the affiliates are piece of sh**** dead websites or some price compare services that has no conversions. I dunno, it's even their own websites. If , as a small business you want to loose time and money, this is the right place!!! Usually when you pay for setup, when you pay monthly! you get something. What we get? absolutely nothing, just negative in our account and team members time wasted.
10 October 2024
Unprompted review
Reply from Awin
Hello Andrius,
Thank you for your review and we apologize for any frustrations you have experienced when working with Awin.
We would like to review this in detail to understand the issue with your account.
Please contact our Advertiser Success team via: https://advertiser-success.awin.com/s/contactsupport?language=en_GB with the subject line ""Trustpilot Review"". Please also send more details(Advertiser ID, Advertiser program name, a summary of the above) and a team member will respond to your message with priority.
We appreciate your patience and will get back to you when you send us more details.
Best,
The Awin team
We've been trying to register an…
We've been trying to register an account with AWIN for over three weeks, and today, we attempted to reach out via phone. I tried two relevant options for sales, both of which cut me off automatically. While on hold, the message boasts about how well they serve their customers, which is ironic considering the complete lack of service we've experienced.
We have a number of large clients we were hoping to introduce to AWIN, but with this level of support, it’s clear we’re better off looking at their competition. Very disappointed, and the other 1-star reviews here perfectly capture our experience as well. AWIN has a lot of work to do in terms of basic customer service.
20 September 2024
Unprompted review
Reply from Awin
Hello Simon,
Thank you for sharing your review, and we’re sorry to hear that your experience did not meet expectations.
We’d appreciate the chance to discuss your feedback in more detail. Please complete this form, and a member of our team will reach out to address any questions: https://www.awin.com/us/advertisers/web-to-lead-us
If you're interested in joining Awin Access, feel free to contact our team at joinaccess@awin.com.
Best,
The Awin team
Awful service -paid for essential plan
Awful service -paid for essential plan, didnt make contact in first month, keep invoicing you tho. after I complained and asked for charges to be renewed, their 'expert' had no clue, first day on the job and so i asked to cancel the plan, they have not got back. Do not trust this company
18 September 2024
Unprompted review
Reply from Awin
Hello Shailen karia,
Thank you for your comment.
We're sorry to hear you did not enjoy working with Awin. We pride ourselves in offering best-in-class service, so we do not like hearing you were unhappy with your experience.
We would like to review this in detail to understand the issue with your account.
Please contact our Advertiser Success team via: https://advertiser-success.awin.com/s/contactsupport?language=en_GB with the subject line ""Trustpilot Review"". Please also send more details(ID, a summary of the above) and a team member will respond to your message with priority.
We appreciate your patience and will get back to you when you send us more details.
Best,
The Awin team
guys i join the service this company i…
guys i join the service this company i have the worth experience ever and soon i am following up with my problem through a legal lawyer in the end of this week. they are using a bad system and bad customer support above of this the clicks i get from asia and i live in EU and my business too. what a kind of scam is this. further i contacted customer support and for sure i got the the most useless answer and now no one cares ( there is no trust at all).
9 September 2024
Unprompted review
Reply from Awin
Hello LA MODA ME,
Thank you for your comment.
We're sorry to hear you did not enjoy working with Awin. We pride ourselves in offering best-in-class service, so we do not like hearing you were unhappy with your experience.
We would like to review this in detail to understand the issue with your account.
Please contact our Advertiser Success team via: https://advertiser-success.awin.com/s/contactsupport?language=en_GB with the subject line ""Trustpilot Review"". Please also send more details(Advertiser ID, a summary of the above) and a team member will respond to your message with priority.
We appreciate your patience and will get back to you when you send us more details.
Best,
The Awin team
I have yet to find a more untrustworthy…
I have yet to find a more untrustworthy and bad business to do something with. Do not use them.
26 August 2024
Unprompted review
Reply from Awin
Hello Thomas,
We're sorry to hear you did not enjoy working with Awin. We pride ourselves in offering best-in-class service, so we do not like hearing you were unhappy with your experience.
We would like to review this in detail to understand the issue with your account.
Please contact our Publisher Success team via: https://success.awin.com/s/contactsupport with the subject line ""Trustpilot Review"". Please also send more details(Publisher ID, a summary of the above) and a team member will respond to your message with priority.
We appreciate your patience and will get back to you when you send us more details.
Best,
The Awin team
Thought affiliate advertising might boost business - it seems like just a big scam
We are a company that was looking for affiliates to work with and the sales person made the platform seem very attractive. In my opinion this whole platform and the whole affiliate system is more like a scam than a business. I approved some affiliates that looked legit and we got our first sales and I found they came from coupon sites with fake coupon ads to get customers to click so they could get affiliate revenue. I found a huge amount of the affiliates listed weren't vetted properly and should never have been included. We thought this would be a good platform for finding partners but in reality its not a good place for legit brands who care about their brand image. If you want to sell junk and don't care if your product is advertised on scammy coupon sites or fake review sites or sites that steal content from legit sites than AWIN is perfect for you. I did a ton of research and had 4 meetings with the sales person and felt like I vetted this platform really well and in the end I felt like a fool that got scammed.
30 June 2024
Unprompted review
Reply from Awin
Hi John,
Thank you for your review. We’re sorry to hear your experience working with Awin has not been up to par. Could you please get in touch with us-advertisermanagement@awin.com and provide some more details so we can investigate this further?
Best,
The Awin Team
Terrible Customer Service, No Contact Number...
We have been dealing with AWIN for a number of years, prior to 2 years ago we never had any major issues and always found them helpful. As time has gone on it appears they have outsourced everything and we have had terrible problems with accounts and payments not being matched up to our invoices resulting in a reduction in our stats as this then causes payments to our affiliates to be made late despite our payments being on time.
In addition to this you can never speak to anyone and emails go completely unanswered. There is no telephone number. It almost seems like only bots respond to anything.
This company is no longer fit for purpose and you join the AWIN programs at your own peril.
We have recently received a notification that they are increasing their share of the commissions without any discussion and guess what every email has gone unanswered and we can't call anyone.
31 July 2024
Unprompted review
Reply from Awin
Hi Colin Childs,
Thank you for your review. We’re sorry to hear your experience working with Awin has not been up to par. Could you please get in touch with uk-accdevelopment@awin.com and provide some more details so we can investigate this further?
Best,
The Awin Team
Sorry but i think this program dont…
Sorry but i think this program dont follow the correct lines i have connected with commision with 2 % for new and new costumers 3%
My girlfriend and i register on the website i got nothing i make promotions for more than 16 hours
And didnt even make 1 euro cent
But that not the deal! I read the commision status
How can i trust awin if i doing my best i can , follow-up totorials
Follow-up rules lines
Also i think awin need to make for example you have 100 click also make 1 euro or somthing because now i have the feeling that i am promoting and working for free i can better work in the supermarkt!
25 July 2024
Unprompted review
Reply from Awin
Hi Rick,
Thank you for your review and we apologize for any frustrations you have experienced working with Awin.
We are very open in how we track our sales. We would advise you to contact our success team at https://success.awin.com/s/contactsupport so we can look in detail at what would be the problem with your account and tracking.
If you want to know more about how we track sales, this article could be interesting for you: https://success.awin.com/s/article/How-does-affiliate-tracking-work.
We’re keen to delve into this to understand the issue with your account.
Please can you contact our Publisher Success team via: https://success.awin.com/s/contactsupport with the subject title 'Trustpilot Review'. Please also send further details (Publisher ID, an overview of the above) and a member of the team will respond to your message with priority.
We appreciate your patience and will be in touch once you send through further details.
Best,
The Awin team
Excruciatingly poor customer service.
Excruciatingly poor customer service.
Please refer to case 02460221.
If you get this resolved immediately we will remove this review.
13 July 2024
Unprompted review
Reply from Awin
Hello Andrew,
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further.
We would like to review this in detail to understand the issue with your account.
Please contact our Advertiser Success team via: https://advertiser-success.awin.com/s/contactsupport?language=en_GB with the subject line ""Trustpilot Review"". Please also send more details(ID, a summary of the above) and a team member will respond to your message with priority.
We appreciate your patience and will get back to you when you send us more details.
Best regards,
The Awin Team
Worst customer support ever
This was one of the worst experiences with support I've ever had. I wrote them 4 emails in total. Each of those times they didn't even address the issue I talked about and literally copy pasted a generic reply. Their customer support is likely AI or some kind of automated system, as it was clear my email weren't even read.
In my first email, I described my issue in great detail, to which they only replied that they're sorry, and didn't address the issue at all. It was literally a generic email that could be used as a reply to any issue you write about, absolutely nothing specific about my issue in their reply. I should mention that I asked a question in my email, which not only that they didn't answer, but they completely ignored it, not even addressing that I ask them a question.
In my second email, into which I went into even more detail of my problem, they literally wrote "thanks for the message, refer to the previous email" (in which they didn't write anything). Same thing happened with my third and fourth email. Once again, not even a mention of the question I asked them, completely ignored all four times.
In none of the four emails they returned they didn't even mention the issue I was having, or seemed like they read the message. If their support is not already AI, they should definitely replace them with AI, as all they do is paraphrase the same empty, generic reply.
26 June 2024
Unprompted review
Reply from Awin
Hello Alen,
We're sorry to hear you did not enjoy working with Awin. We pride ourselves in offering best-in-class service, so we do not like hearing you were unhappy with your experience.
We’re keen to delve into this to understand the issue with your account.
Please can you contact our Publisher Success team via: https://success.awin.com/s/contactsupport with a subject title 'Trustpilot Review'. Please also send further details (Publisher ID, an overview of the above) and a member of the team will respond to your message with priority.
We appreciate your patience and will be in touch once you send through further details.
Best,
The Awin Team
Easy to use platform
Easy to use platform. Makes the world of affiliate a lot less complex. Good assistance during the implementation of necessary scripts and processes.
25 April 2024
Unprompted review
Reply from Awin
Hi Thijs van Oirschot,
Thank you for taking the time to leave a review. We are happy to hear you are enjoying working with Awin!
Best,
The Awin Team
Great partnership with an awesome support.
Working together with Awin the last 7-8 years has been a great experience. Mainly due to the great personal relationship we've build over the years. Awin is a great inspiration hub to get your direct business perfoming better. The management in the platform is great, if you got some training on how to use the different functionalities. I am a fan of doing stuff myself like granting comissions, adding publisher to your programme, but you always have a great partner by your side helping you if you struggle.
14 May 2024
Unprompted review
Reply from Awin
Hi Christoph Peppers,
Thank you for your review. We appreciate the positive feedback and are glad you've had a good experience working with Awin.
Best,
The Awin Team
Very poor customer service used a third…
Very poor customer service used a third party to purchase a mobile SIM went through all the right channels when I purchased the new SIM came with a £20 gift voucher when you purchase ID SIM did not receive after 90 days so had to get in touch with awin and after there checked the excuse given was I didn't use the link provided when I clearly did as I received an email stating that my email has been registered and if I haven't already made the purchase then to make purchase through this link and even with the reply you get back from awin that email that you suppose to reply back to awin contact support doesn't even exist I tried replying back to it via my email and also did a Google search for it as well.
23 April 2024
Unprompted review
Reply from Awin
Hi Imran,
We're sorry to hear you did not enjoy working with Awin. We pride ourselves in offering best-in-class service, so we do not like hearing you were unhappy with your experience.
We’re keen to delve into this to understand the issue with your account. Please can you contact our Publisher Success team via: https://success.awin.com/s/contactsupport with a subject title 'Trustpilot Review'. Please also send further details (Publisher ID, an overview of the above) and a member of the team will respond to your message with priority.
We appreciate your patience and will be in touch once you send through further details.
Best,
The Awin team
Reply from Awin
Hi Louise Horsburgh,
Thank you for your review. We appreciate the positive feedback and are glad to hear that you've had a good experience working with Awin.
Best,
The Awin Team
Not able to withdraw my money and…
Not able to withdraw my money and amount is huge… around 35 lac… mentally harassing experience
13 April 2024
Unprompted review
Reply from Awin
Hi Abha Arora,
Thank you for your review and we apologize for any frustrations you have experienced when working with Awin.
We would like to review this in detail to understand the issue with your account.
Please contact our Publisher Success team via: https://success.awin.com/s/contactsupport with the subject line "Trustpilot Review". Please also send more details(Publisher ID, a summary of the above) and a team member will respond to your message with priority.
We appreciate your patience and will get back to you when you send us more details.
Best,
The Awin Team
I have just started from 2 days ago
I have just started from 2 days ago, it gives us good commission but When golden feedback comes, why do they make us deposit money that your wallet has gone into negative when we have been told that on getting golden feedback 10 times commission is given And you get 10 times the commission that you earn from us and then give us the general commission every day. This is not right. It would be better if you follow your own rules.
6 April 2024
Unprompted review
Reply from Awin
Hi Jeevesh Pandey,
Thank you for your comment.
We're interested in looking into the matter to understand the issue with your account.
Please contact our Success team via: https://success.awin.com/s/contactsupport subject line 'Trustpilot Review'. Please also submit additional details (ID, an overview of the above) and a team member will respond to your message with priority.
We appreciate your patience and will get in touch once we send further details.
Best,
The Awin Team
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