Dear Customer Service Team, I am writing to follow up on an order I placed on March 16th, which I have not yet received as of today, April 13th. Could you please look into this and provide an update... See more
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I found Awlma when looking for a traverllers notebook / planner / journal. I am a bit o fa statinary geek an find writing on paper immensly satisfying. Their customer support was excellent, *ver... See more
Company replied
Super happy with my order! Everyone is asking me where I got it from. Quality is great! Really nice work. Very nice service, definitely recommend!
Company replied
Everything just as expected. Very nice and smooth leather, perfectly assembled. Shipping from Portugal to Germany took a while, but nothing to complain about.
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Company details
Written by the company
Welcome to Awlma's official Trustpilot page! At Awlma, we're dedicated to crafting high-quality, sustainable leather goods that seamlessly integrate into your daily life. We value every piece of feedback and use it to continuously improve our products and services. Please share your experiences with our products and customer service. Your insights not only help us grow but also guide others in making informed decisions. Thank you for choosing Awlma—where tradition meets modern craftsmanship.
Contact info
Apartado 203, 2354-909, Torres Novas, Portugal
- support@awlma.eu
- awlma.eu
4.1
Great
52 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
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Dear Customer Service Team,
Dear Customer Service Team,
I am writing to follow up on an order I placed on March 16th, which I have not yet received as of today, April 13th.
Could you please look into this and provide an update on the current status of my shipment? I would appreciate knowing the estimated delivery date or, if there has been an issue, how it will be resolved.
27 March 2026
Order placed on the March 21 and not…
Order placed on the March 21 and not delivered so far. The customer service has been contacted in multiple ways but doesn’t respond. Parcel tracking gives no specific information except that the delivery failed. So far the shopping experience is very bad.
21 March 2026
Unprompted review
Reply from Awlma
Hello Patrick Doan,
We’re truly sorry that you’ve had a negative experience with your order, that’s never the experience we want to deliver.
Your order was indeed shipped with a delay of 2 days, and we completely understand how frustrating that can be. At the moment, the parcel is already available at the pickup point, awaiting your collection.
We kindly ask for your understanding that all of our leather products are entirely handmade and produced on demand. Your order also coincided with the Easter period, which includes several public holidays and a significantly higher volume of orders than usual. Unfortunately, this can sometimes lead to small delays like the one you experienced.
That said, we take your feedback seriously, especially regarding the difficulty in reaching our customer service, and we’ll work to improve this.
We truly hope that once you receive your order, you’ll be completely satisfied with the quality and craftsmanship of the product.
Thank you for your patience and understanding.
Reply from Awlma
Hi Inga Weber,
Thank you so much for your feedback!
We’re really glad to hear you’re happy with the product and our service, that’s exactly what we aim for. Your support means a lot to us.
Hope to see you again soon!
Great!!
Super happy with my order! Everyone is asking me where I got it from. Quality is great! Really nice work. Very nice service, definitely recommend!
10 February 2026
Reply from Awlma
Hi Femke,
Thank you so much for your kind words, we truly appreciate it!
We’re delighted to hear that you’re happy with your order and that it’s getting so much attention 😊 That’s exactly what we aim for: creating pieces that stand out while maintaining the highest level of craftsmanship.
Your support and recommendation mean a lot to us, and we hope to welcome you back again soon.
Warm regards,
Awlma Team
What I very nice notebook was delivered…
What I very nice notebook was delivered to me tofay. I love it already and can’t wait to see it older.
Nice nice.
And that from my second home country !!!! 🤣
10 February 2026
Unprompted review
Reply from Awlma
Thank you so much, Stefan! 😄
We’re really happy to hear your notebook arrived safely and that you’re already loving it. Watching a notebook age and gain character over time is part of the magic, it’ll only get better with use.
And hey, sending a little piece of your second home country your way makes this even cooler for us 🇵🇹✨
Thanks a lot for your support, and enjoy filling those pages!
— The Awlma Team
Very nice item
Very nice item; communication could be a little bit better (how long the delivery takes)
15 January 2026
Reply from Awlma
Thank you for your feedback, Christine! 😊
We’re really happy to hear that you liked the item.
We also appreciate your note about the delivery communication, this is very helpful for us, and we’re already working on improving how clearly we communicate delivery times and updates.
Thank you for helping us improve, and we hope to welcome you again soon!
Best regards,
Awlma Team
It was my third order from Awlma
It was my third order from Awlma. Everything is top quality. I love the products.
13 January 2026
Reply from Awlma
Thank you so much, Johannes! 😊
We’re truly grateful for your continued support, it means a lot to us that this is already your third order.
We’re thrilled to hear you love the quality and our products.
Looking forward to serving you again soon!
Best regards,
The Awlma Team
8 jan 2026
This is the second leather journal I bought from awlma and I love them. The quality is great, no complaints!
29 December 2025
Reply from Awlma
Thank you so much, Alexandra, for your wonderful feedback!
We’re truly happy to know this is your second leather journal from Awlma and that you’re loving the quality once again. Having returning customers like you means the world to us.
We hope your journal continues to inspire you every day, and we look forward to welcoming you back soon!
The delivery was fast and the quality…
The delivery was fast and the quality is extremely good. I already recommended to friends. I will order definately again!
28 November 2025
Reply from Awlma
Thank you so much for your feedback!
We’re delighted to hear that you were happy with both the fast delivery and the quality of our products.
Your recommendation means a lot to us, and we look forward to welcoming you back very soon.
Nomad A5 journal
Nomad A5 wow what a good surprise. So well made, soft yet resistant with 5 star company that makes them. Crafted with the heart. What an honour to have crossed your paths.
30 October 2025
Reply from Awlma
Thank you so much for your beautiful words, Mariana.
We’re truly honored by your feedback, knowing that the Nomad A5 felt like a good surprise means a lot to us.
Every piece is crafted with care, intention, and heart, so it’s incredibly rewarding to see that reflected in your experience.
Thank you for crossing paths with Awlma, we hope this is just the beginning.
Reply from Awlma
Dear Stefan,
Thank you so much for your kind words! We’re truly delighted that you appreciated the craftsmanship and had a positive experience with our team.
Every Awlma piece is made with care, passion, and attention to detail, it means a lot to know that this dedication is felt and valued.
We hope to see you again soon!
The Awlma Team
Stay away!
Journal is absolutly not compatible with standard books. Don‘t refund money, because it was „customised“ (exta pannels - no logo). They advised me to bay standard paper, as if I don’t know what paper I have. They offered me to pay extra!!! and they make me a larger one. I sended pictures how „compatible“ is they journal - no reaction.
7 October 2025
Reply from Awlma
Hello,
We’re truly sorry to read your comment, but we do not identify with the situation as described.
All your messages sent via e-mail were responded to promptly, and we offered several valid and reasonable solutions to address your concern. As mentioned in our communication, all product dimensions and compatibility details are clearly stated on our website, along with our exchange and return policy, which includes specific explanations for customized and made-to-order products, such as the one you purchased.
At this moment, we are still awaiting your reply to our last e-mail, so that we can find a suitable solution together.
The Awlma Team
Perfect
Perfect! Very nice leather products. The smell and quality ate amazing. Good finishing and fast delievery.
I'm very happy with my NOMAD Journal
12 September 2025
Unprompted review
Everything just as expected
Everything just as expected. Very nice and smooth leather, perfectly assembled. Shipping from Portugal to Germany took a while, but nothing to complain about.
8 August 2025
Reply from Awlma
Dear Rolf,
Thank you so much for your kind words!
We’re delighted to hear that your Awlma arrived just as expected and that you’re enjoying the smooth feel of the vegetable-tanned leather.
We truly appreciate your patience with the shipping, good things sometimes take a little time, but we’re glad it was worth the wait. May your Awlma become more and more a reflection of you and your daily routines!
Warm regards from Portugal,
The Awlma Team
My Order did not arrive
My Order did not arrive, I wrote Awlma for support but I didn't receive any help.
24 July 2025
Reply from Awlma
Dear Glenn,
As we have already explained several times via email, your order was delivered to the pickup point you selected at checkout, where it remained for 8 days awaiting collection.
Since it was not collected within that time, it was returned to the sender. It is currently in transit back to us. Once we receive it, we will contact you so you can decide how to proceed.
Thank you for your understanding.
— Awlma
No delivery!
The item has been ordered and paid on April 18th. Today (May 11th) it is still stuck in Portugal. No answer from the company. No customer service at all. Never again!
8 May 2025
Reply from Awlma
Dear AW,
Thank you for your feedback, and we’re truly sorry for the inconvenience caused.
We would like to inform you that your order was successfully delivered on May 12th. We hope you are satisfied with your new Awlma products and that they meet your expectations in both quality and design.
That said, we completely understand your frustration. There was indeed an unusual delay in the delivery of your order, and this is not in line with our standards. We are already in contact with the shipping provider to clarify what happened and to ensure that such delays do not occur again in the future.
If there’s anything else we can do to improve your experience, please don’t hesitate to reach out. We're always here to help.
Warm regards,
The Awlma Team
Plain leather journal A6
I have previously bought the "Nomad leather journal A5" to use with my A5 notebooks and in really satisfied with it. Really happy with the quality of the leather and the looks
That said, I bought the plain leather journal A6 to use with my smaller A6 notebooks, but then I was disappointed to see that it can't fit A6 notebooks and can only work with their custom size paper. The quality is as good as expected but the naming of the product is misleading.
I was looking for a replacement for my Paper republic journal because it can't fit A6 notebooks either, and this one is even a bit smaller.
If you are going to use it with their paper, it is an awesome product, but if you want to use it with standard A6 paper, it won't work
5 May 2025
Unprompted review
Reply from Awlma
Dear Garcia,
We’re truly happy to hear that you’re satisfied with the quality of our leather goods – thank you for your continued trust in Awlma and for your kind feedback on the A5 Nomad Journal!
Regarding the A6 Plain Leather Journal, we’d like to clarify that the product dimensions (105mm x 150mm) are listed in the description on our website, as the cover itself follows the standard A6 format. That said, we understand the confusion and appreciate the opportunity to clarify further.
While our A6 journal is designed primarily for our own brand of notebooks, it is also compatible with inserts commonly labeled as “pocket size” (typically around 90mm x 140mm), such as the Moleskine Cahier Journals. These tend to fit more comfortably than standard hardcover A6 notebooks, which can vary slightly in size and rigidity.
We’re grateful for your feedback and will take it into account to improve how we communicate compatibility in the future.
Warm regards,
The Awlma Team
Thats a very ( This is importend for me) high Level and simple Product. With a high Qualität. I liked so much.
You have a good feeling, when you have the product in your hand. Its a part of your own. Its really good hand made . Thanks a lot, for this.
Greetings Jürgen
7 March 2025
Reply from Awlma
Dear Jürgen,
Thank you so much for your wonderful words. We're truly happy to know that the product gives you such a personal and meaningful feeling — that’s exactly what we hope for when crafting each piece by hand.
It means a lot to us to know that our work resonates with you.
Warm regards,
The Awlma Team
I received it as I expected. Perfect
Great portfolio, ideal size for my use.
Excellent quality finish.
7 February 2025
Reply from Awlma
Thank you so much for your kind words! We're delighted to hear that the portfolio is the ideal size for your needs and that you're happy with the quality and finish.
Your feedback means a lot to us.
Warm regards,
The Awlma Team
Nomad Portfolio
I found Awlma when looking for a traverllers notebook / planner / journal. I am a bit o fa statinary geek an find writing on paper immensly satisfying.
Their customer support was excellent, *very* quick and could provided suggestions on all my customization wishes.
Processing and delivrery were quick and the portfolio is immensly enjoyable. The rich leather is excellent and the paper is beautiful with very little ghosting on my rollerball pens.
23 January 2025
Unprompted review
Reply from Awlma
Dear Stephan,
Thank you so much for your wonderful review! We're thrilled to hear that you've had a great experience with our customer support and that our products have met your expectations as a stationery enthusiast.
It's fantastic to know that the quality of the leather and paper has enhanced your writing experience. We strive to keep our community of writers and journal lovers happy and satisfied.
If there's anything more we can do for you in the future, or if you have more customization ideas, please don't hesitate to reach out. Happy writing!
Best regards, The Awlma Team
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