They cancel your withdrawal and your…
Beware!!! They cancel your withdrawal and your balance is $0
I have played plenty of casino's and make good reviews if they are paying. that is the single most important feature for every player. This casino does NOT PAY !!!
All they keep telling you is wait wait wait etc... our team is working on it but nothing happens. No info or anything like that. Live chat is useless here
Beware scam casino
My latest chat transcript from October 3:
Vincent
10:53 PM
Welcome to Axbet 🤘 Time to spin the reels and get your wins! 💰
Where is my money?
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Hey! Glad to have you here, Koen 👋
I keep waiting for any info
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Could you give me a few more details? I’d love to see the whole picture so I can help you as best as I can.
my withdrawal was canceled 48 hours ago but no refund at all or any info about it
You just keep telling me to wait
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Thank you for claryfing this!
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Give me just a moment to check this - I’ll be right back with an update, my friend!
you are just going to tell me to wait and your so called team is investigating it
What is there to investigate in the 1st place
a cenceled withdrawal should always be returned to my account and tell me what went wrong
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I can totally understand your frustration, but I'm trying to figure it out for you, Koen!
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Thanks for waiting! Really appreciate your patience 🙌🏻
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Alright, I can totally understand the wait isn't ideal!
However, at the moment my colleagues are still reviewing your situation, please give it a little more time.
ahaha what a joke
what are they investigating???
Read
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They're invistigating your situation, and you will get an update via email as soon as there will be one, there is no need to worry, I assure you!
There are no emails from you, not even after 5 times contacting live chat about the issue. It's only 325 EURO and i am glad about it to find out with this small amouth and get to warn others.
Chat from October 4:
Welcome to Axbet 🤘 Time to spin the reels and get your wins! 💰
Hi, can you tell me why my withdrawal was canceled?
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Hello Koen! 👋 I’m Cooper.
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Let me review your withdrawal, I'll be right back!
sure
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Thank you for your patience while I checked this for you 🙏
Our team is already looking into your withdrawal to see exactly what happened and why it was cancelled. You will receive an update on this via email as soon as possible 😊
Well i get told this for the last 5 days now and nothng happens... You can just tell me this is a scam casino instead
And you are part of it
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I completely understand how frustrating it is to wait, especially when you feel like you've been hearing the same update for a few days 🙏
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I want to reassure you that we are 100% a legitimate casino, and your funds are completely safe.
What update?
I hear nothing
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Your withdrawal was cancelled, but it is actively being reviewed by our specialists as we speak.
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I am personally escalating this directly to our team right now to highlight that you have been waiting, so we can get this sorted out for you as quickly as possible.
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I really appreciate your patience while we get this finalized, and we will send an update straight to your email as soon as it's done ❤️
yup, heard that one also 5 times
Read
Current agent's avatar
I hear you, and I truly understand why you're feeling so frustrated right now, Koen.
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I want to completely reassure you that your funds are 100% safe with us. Our team is actively reviewing your case as we speak, but because these thorough checks take a bit of time, we want to make sure everything is handled properly for you.
I am personally keeping a close eye on this and will make sure you receive a direct update to your email as soon as the review is complete 🙏