I chose the clothes according to the size chart provided. When I received the product, I was disappointed because the size chart was completely inaccurate. As a result, I had financial losses because... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
UPS is a terrible delivery service for international delivery. There is no way to reach them, they have no way of contacting you. Delivery was attempted 3 times, but I was never notified and no atte... See more
Company replied
The Orbit B Bird sneakers that I bought are beautifully designed. However, they are also extremely uncomfortable to wear for more than a couple of hours at a time. I wore them to work yesterday, and m... See more
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I recently purchased the Axel Arigato Atlas sneakers and overall had a smooth experience with the ordering and shipping process. The shoes look great, very stylish and well-made from a design... See more
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Company details
Information provided by various external sources
AXEL ARIGATO - Handcrafted Designer Sneakers for Men and Women. Free shipping outside EU.
Contact info
Sweden
- axelarigato.com
3.6
Average
3k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Th Genesis are my favourite sneakers
Th Genesis are my favourite sneakers, comfortable and casual but trendy at the same time, the process is easy and the purchase arrives in just 3 days
19 February 2026
Unprompted review
Reply from Axel Arigato
Hi Jaime,
Thank you for your kind words.
We’re really happy to hear that the Genesis are your favorite sneakers. It’s also great to know that the ordering process felt easy and that your pair arrived within just a few days.
Enjoy your new pair, and we can’t wait to have you back for your next one!
Best,
Team Axel Arigato
I have never received
Hi, I had a problem and I wasnt be able to pick up my pair of shoes. I didn't receive any other comunication from the delivery or from you. But if you have my purcase again I want my money back. Thank you
18 February 2026
Unprompted review
Reply from Axel Arigato
Hi Paula,
We’re sorry to hear about the issue with your delivery and understand how frustrating this must have been. We requested additional information through your review so we could assist further, but unfortunately didn’t receive a response.
If you still need help, please contact our customer support team and we’ll be happy to assist.
Best,
Team Axel Arigato
great quality
great quality, good presentation, could compare the unboxing to my wife buying a new branded bag. ive just ordered three more pairs in different colors
5 March 2026
Unprompted review
Reply from Axel Arigato
Hi Aman,
Thank you for your wonderful review.
We’re really glad the quality and unboxing made that kind of impression, that’s exactly the feeling we aim for.
We’re excited that you picked up three more pairs, and we look forward to welcoming you back again soon!
Best,
Team Axel Arigato
Fast professional service
26 February 2026
Unprompted review
Reply from Axel Arigato
Hi John,
Thank you for your kind words.
We're really glad to hear you had a fast and smooth experience with us.
We look forward to seeing you again soon!
Best,
Team Axel Arigato
The staff in the store were super…
The staff in the store were super friendly and helpful. The sneakers are beautiful!
6 March 2026
Unprompted review
Reply from Axel Arigato
Hi Deborah,
Thank you so much for your kind review! We're so happy to hear that you had a great shopping experience.
We can't wait to welcome you back!
Best,
Team Axel Arigato
Order has not arrived after two weeks. No communication
Order has not arrived
6 March 2026
Unprompted review
Reply from Axel Arigato
Hi John,
Thank you for shopping with us!
I can see that we've sent you several emails regarding your order. Unfortunately, the delivery was refused and the order was sent back to us. We'd be happy to send you a new order if there's been a mistake. I've sent you an email with additional details.
Best,
Team Axel Arigato
I like the extras in the shoe box
I like the extras in the shoe box: yellow card with mantra 🙃 and the shoe bag.
The shoe is like in the picture. I live it!!!
I had trouble with UPS, but the end is ✅
2 March 2026
Unprompted review
Reply from Axel Arigato
Hi Tímea
We’re happy to hear you enjoyed the little extras in the box and that you love your new sneakers. Sorry to hear about the UPS trouble, but we’re glad it all worked out in the end. Enjoy your new pair!
Best,
Team Axel Arigato
Lousy customer service for a regular customer
Little worn Dice shoes have worn away badly inside the heel which is clear evidence of poor quality manufacture. Having acted for footwear companies in Europe and the Far East I know this to be the case. I complained but AA refuse to replace the product and have offered for me find a repairer or instead to give me a modest compensation. The shoes should be replaced as they are poor quality and certainly not durable. AA customer services are particularly obdurate .
Clearly the left hand does not know what the right hand is doing. QED Please follow the e mail traffic.
4 March 2026
Unprompted review
Reply from Axel Arigato
Hi Richard,
We’re sorry to hear that you feel let down by your experience. Based on the information and images you shared with us, our team concluded that the shoes can be repaired. In cases where repair is possible, we prioritise restoring the item, as it both resolves the issue and supports a more sustainable approach.
We understand that this outcome may not align with what you expected, and we appreciate your feedback. If there’s anything else we can do to assist with, please let us know.
Best,
Team Axel Arigato
Very disappointing experience with Axel…
Very disappointing experience with Axel Arigato!
After only a few months and very limited wear, the sole of my €250 shoes started visibly detaching. Instead of offering a replacement or refund under statutory warranty, the company repeatedly dismissed the issue as “wear and tear” and only offered a partial discount or repair reimbursement.
For a premium brand at this price point, this level of quality and customer service is unacceptable.
I cannot recommend purchasing from this brand!
3 March 2026
Unprompted review
Reply from Axel Arigato
Hi Robin,
We're sorry to hear about your experience. After reviewing the photos and details you shared, and considering that the purchase was made 10 months ago, our team assessed that the issue can be fully repaired. Whenever possible, we aim to restore products through repair to extend their lifespan and reduce environmental impact.
We completely understand that this may not have been the outcome you were hoping for, and we appreciate your feedback. If you’d like assistance arranging the repair or have any further questions, our team is here to help.
Best,
Team Axel Arigato
No breathability
I love the design but I’ve spent over 300€ on the least breathable runners I’ve ever experienced, and the sole is unreasonably heavy. I’m getting blisters wearing these over 30 minutes, can’t believe in 2026 there are still runners made without breathability…
3 March 2026
Unprompted review
Reply from Axel Arigato
Hi,
Thank you for your feedback, we’re sorry to hear the sneakers haven’t felt comfortable so far. Since they’re made from genuine leather, they can feel stiff at first and may need a few short wears to break in. We recommend not wearing them for long periods initially and using blister plasters if needed. The leather will soften with time and mold to your feet for a more comfortable fit. We appreciate your comments on comfort and breathability, as feedback like this helps us continue improving.
Best,
Team Axel Arigato
Great quality of the zip-up sweater
12 February 2026
Unprompted review
Reply from Axel Arigato
Hi Ivanov,
Thank you for the 5 stars! We’re glad you’re loving the quality of the zip‑up sweater
Best,
Team Axel Arigato
My trainers are a perfect fit and very…
My trainers are a perfect fit and very comfortable. I will definitely buy more products from the website.
27 February 2026
Unprompted review
Reply from Axel Arigato
Hi,
Thank you for your kind words!
We’re really happy to hear your trainers fit perfectly and feel comfortable, that’s exactly what we aim for.
Enjoy your new pair, and we can’t wait to have you back for your next one!
Best,
Team Axel Arigato
Love your products
Love your products! And so happy at how fast delivery was to San Francisco! Can't wait for my next purchase.
19 February 2026
Unprompted review
Reply from Axel Arigato
Hi Rav,
Thank you so much for your lovely review! We’re so happy to hear you’re enjoying our products and that the fast delivery made your experience even better. Your support truly means a lot to us!
Best,
Team Axel Arigato
Great shoes and delivered on time.
13 February 2026
Unprompted review
Reply from Axel Arigato
Hi Yasir,
Thank you so much for your kind review! We're happy to hear that you love your shoes and that delivery went smoothly. Enjoy your new pair!
Best,
Team Axel Arigato
One box of shoes was missing in the…
One box of shoes was missing in the half ripped open package and now i have to wait 3 weeks for a refund. Unacceptable
Edit: its been almost a month and nothing happend. I strongly recommend not buying from this website. Its literally a SCAM!
20 February 2026
Unprompted review
Reply from Axel Arigato
Hi Alexander,
Hi, thank you for taking the time to share your feedback. We’re truly sorry to hear about the condition of your parcel and the missing item. We can see that an investigation with UPS is already underway regarding the damaged package, and we’ll keep you updated as soon as they conclude their investigation. Thank you for your patience and understanding while we work to get this resolved for you
Best,
Team Axel Arigato
Amazing!
Fast shipping, great packaging and amazing shoes! Absolutely loved it!
13 February 2026
Unprompted review
Reply from Axel Arigato
Hi Greta,
Thank you so much for the love!
We’re happy to hear your order arrived fast, packed right, and that the shoes hit the mark.
Enjoy your new pair. We look forward to seeing you again soon!
Best,
Team Axel Arigato
Very disappointed
I purchased a pair of sneakers and received a shipping tracking number. The parcel was in transit when half way I got a notification to say that my parcel had been returned due to incorrect paperwork for customs. I received a refund but never the opportunity to re send the shoes. When I contacted customer support they told me to put another order in. By this point the shoes I wanted were no longer listed on the website. Very disappointed with the service.
8 February 2026
Unprompted review
Reply from Axel Arigato
Hi Elle,
We’re really sorry to hear about what happened with your order and we understand how disappointing it was not to be given the option to resend, especially since the sneakers were no longer available. This isn’t the experience we want for our customers, and we truly appreciate you bringing it to our attention. We’re reviewing this internally to prevent similar situations in the future. Thank you for sharing your experience, as it helps us improve our processes.
Best,
Team Axel Arigato
I want to share my experience with this…
I want to share my experience with this company. I ordered three pairs of sneakers online. Overall, the website was pleasant and intuitive. I understand that the delivery was from abroad, so it took a few days. But the first thing that bothered me was that the courier Parcelforce express24 left the package at my door. He signed for me, and my name was even incorrectly listed on the delivery confirmation. . I also filed a complaint with the delivery service Parcelforce express24, but no one ever responded. When I saw the SMS notifications, I had to quickly get home because I was worried that the expensive package was sitting at my door or somewhere else entirely. Our apartment complex also has a concierge, so the courier could leave the package with him. And it would be safer. Thank goodness, the package was at my door. The box, in my opinion, wasn't very well packed; you could see the contents. It was tattered. Fortunately, everything inside was in order. All the shoes are very good quality and looked very presentable in their beautiful yellow boxes. After trying them on, I decided to keep one pair of sneakers and return the other two. I followed the instructions. By the way, I want to thank the company for including a free return sticker inside. A few days later, I received a notification that my return had been received. I was completely disappointed that they received only one pair of sneakers and would refund me for one pair. I wrote to the company that I had returned two pairs, and unfortunately, they told me they could refund the money for the one pair they received. I felt helpless, disappointed, and offended. I began to escalate the situation, mentioning that I had returned two pairs of sneakers. Fortunately, a few days later, the company decided to refund me for the missing pair. I am very grateful to the company for this. But I understand that free returns are entirely my responsibility. So free returns may not be as free as they seem. You need to understand this when ordering. I don't understand where in the chain the failure occurred, or why the company ended up receiving only one pair of the two I sent. This greatly mars my experience with Axel Arigato. And this was my first time, I really wanted sneakers from them. Unfortunately, next time I will think very carefully about ordering products from them online.
I'm taking off one star because I had to worry about this for a couple of weeks, and every time I put on the sneakers I had mixed feelings: on the one hand, I really liked them, but on the other hand, I remembered that I got into this unpleasant situation for which I might not get my money back.
21 January 2026
Unprompted review
Reply from Axel Arigato
Hi Oleksii,
Thank you for the thoughtful review and for the kind words about our sneakers. We’re really sorry about the delivery and return issue you experienced, that’s not the smooth experience we want to create. We truly appreciate you taking the time to share your insights, as feedback like this helps us understand where things went wrong and how we can improve both our delivery processes and our return handling.
Thank you again for your honesty and for giving us the chance to learn from your experience.
Best,
Team Axel Arigato
10 days after delivery estimate date…
10 days after delivery estimate date still didn’t get anything -can’t reach you and customer service very poor
21 February 2026
Unprompted review
Reply from Axel Arigato
Hi Claire,
We’re very sorry to hear about the delay with your delivery. We understand how frustrating this must be. Our support team has already opened an investigation with the courier, as your parcel appears to be stuck in transit. We’ll keep you updated as soon as we receive any news from them.
Thank you for your patience, and please don’t hesitate to reach out if there’s anything more we can do to help.
Best,
Team Axel Arigato
Reply from Axel Arigato
Hi Erika,
We’re really happy to hear that you like the sneakers and that everything arrived well packaged. We truly appreciate your support and hope you enjoy wearing them!
Team,
Axel Arigato
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