The tool is great, the technical support awesome. But some conditions are unclear regarding the agency offer and no commercial gesture was granted by management which we deplore.
Company replied
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See what reviewers are saying
Axeptio offers brilliant technical support for their products. Serge Lake from the technical support team has helped us expertly, patiently and professionally every time we have required assistance.... See more
Company replied
I got stuck on translation of the cookie banner and I didn't know how to proceed. When I contacted them and they sent me a link to jump on a call, since I'm in US time the EU meetings time didn't work... See more
Company replied
Efficace et simple à déployer y compris pour les solutions multilingues.
Company replied
Company details
About Axeptio
Written by the company
Axeptio, c’est la seule pop-up de consentement adorée par les utilisateurs et les marques.
Notre objectif : offrir l’expérience utilisateur la plus fiable et agréable pour garantir à la marque le meilleur taux d’opt-in.
Notre recette : Nous rendons le consentement et les préférences utilisateur intuitifs, élégants et amusants pour créer un lien de confiance entre la marque et les visiteurs. Nous nous appliquons à produire des environnements suffisamment rassurants pour que le consentement soit accordé en toute conscience et en toute confiance.
Notre solution : Entièrement personnalisable, facile d’utilisation et compatible avec tous les sites, notre plateforme de gestion de consentement est 100% conforme au RGPD, ePrivacy et CCPA. Notre ton direct et sympathique donne au visiteur le sentiment d’être réellement le bienvenu. Chez nous, pas de textes illisibles ou de cache-cache avec le bouton « refuser ».
Nous proposons également des solutions de consentement contractuel et marketing ainsi que le SDK pour les applications mobiles. Nous aidons les marques à optimiser leurs performances grâce à des outils d’analytics, des fonctionnalités d’A/B testing ou encore la possibilité d’opter pour un consent wall respectueux.
Axeptio est installée sur plus de 33 000 sites dont Jacadi, Prestashop, Opéra de paris, Century 21, Jardiland, Swile, Welcome To The Jungle, Frichti…et touche près de 33 millions d’utilisateurs au quotidien.
Conformité RGPD & ePrivacy
Soyez en conformité RGPD
Solution crashtestée par des milliers de clients, des centaines de DPO et les régulateurs européens. Nous accompagnons avec les fameux bandeaux cookies
Contact info
15 Rue du Général Campredon, 34000 , Montpellier, France
- contact@axeptio.eu
- axeptio.eu
4.6
Excellent
286 reviews
Replied to 33% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best customer support I have…
Best customer support I have experienced.
9 January 2025
Unprompted review
Serge's help has been incredible
Serge's help has been incredible! He makes even the most technical stuff feel simple and easy to understand.
29 October 2024
Unprompted review
Reply from Axeptio
Hello, Patricia!
Thank you so much for your appreciation concerning Serge!
Always at your disposal.
Reply from Axeptio
Hello, Zoltan!
Thank you so much for your appreciation !
Always at your disposal.
Delightful experience
2 July 2024
Reply from Axeptio
Hello Fadi,
Thank you for your appreciation 🤩 !
We remain at your disposal for anything you need!
Have a great day.
Serge was helpful and efficient
Serge was helpful and efficient. Veery knowledgable!
Axeptio is a user friendly and powerful tool.
26 July 2024
Unprompted review
Reply from Axeptio
Hello Chester,
Thank you for your appreciation concerning Serge 🤩 !
We remain at your disposal for anything you need!
Have a great day.
Amazing service
Amazing service responsive helpful kind on point super impressed super satisfied
25 July 2024
Unprompted review
Reply from Axeptio
Hello Jeremy,
Thank you for your appreciation concerning Serge 🤩 !
We remain at your disposal for anything you need!
Have a great day.
I had the pleasure of working with Serge
I had the pleasure of working with Segre, and he did an outstanding job helping me set up the cookie for my website. His expertise and attention to detail ensured that everything was configured perfectly. Segre's clear communication and prompt responses made the entire process smooth and stress-free. I highly recommend his services to anyone needing technical assistance. Thank you, Segre, for your excellent support!
8 July 2024
Unprompted review
Reply from Axeptio
Hello Fadi,
Thank you for your appreciation concerning Serge 🤩 !
We remain at your disposal for anything you need!
Have a great day.
Great support!
8 July 2024
Unprompted review
Reply from Axeptio
Hello Gabriel !
Thank you so much for your feedback 🤗
We are delighted to assist you!
Have a wonderful day.
Reply from Axeptio
Bonjour JDR !
Merci pour votre retour 🤗
C'est un plaisir de vous aider !
Une excellente journée à vous
Great call with Loic
Great call with Loic ! He took time to check our account and to make sure we're following the RGPD rules of my country. The explanation was clear and helpful for the future, also making sure we can check by ourselves in the future that the solution is working as expecting.
Thanks again !
2 July 2024
Unprompted review
Reply from Axeptio
Hello Jean Baptiste,
Thank you for your appreciation concerning Loic 🤩 !
We remain at your disposal for anything you need!
Have a great day.
The help was timely and accurate.
The help was timely and accurate.
My problem was solved professionally.
Sincerely yours.
Mariana Petkova
17 June 2024
Unprompted review
Reply from Axeptio
Hello Mariana !
We really appreciate your feedback 🤗
It's a pleasure to assist you!
Wishing you a fantastic day.
A great experience with Serge Ignacio…
A great experience with Serge Ignacio Lake, and all my questions were answered. Even more so with his sound advice
6 June 2024
Unprompted review
Reply from Axeptio
Hello Vincent,
Thank you for your appreciation 🤩 !
We remain at your disposal for anything you need!
Have a great day
Reply from Axeptio
Hello Lucille !
Thank you so much for your review !
We wish you a great day !
Very friendly and helpfull
I thought it was just a simple, boring software company, but then I received an email asking if they could assist me since they noticed I was stuck on the last step. Such a great guy! Friendly and helpful. I can move forward now. 5 stars, did not expect this.
29 May 2024
Unprompted review
Reply from Axeptio
Hello Niek,
Thank you for your appreciation 🤩 !
We remain at your disposal for anything you need!
Have a great day
It was great experience with Axeptio…
It was great experience with Axeptio team, I really appreciate Serge LAKE and Loic.
Thank you
22 May 2024
Unprompted review
Reply from Axeptio
Hello Ibrahim,
Thank you for your appreciation concerning Serge and Loïc 🤩 !
We remain at your disposal for anything you need!
Have a great day
Really helpful and friendly
I got stuck on translation of the cookie banner and I didn't know how to proceed. When I contacted them and they sent me a link to jump on a call, since I'm in US time the EU meetings time didn't work for me. When i told them that they were open to schedule a call a bit later so it will be possible for me to join. During the call Serge Ignacio from Axeptio was really helpful, I explained him the situation and he really easily explained me the possible solutions and we resolved everything really fast.
6 May 2024
Unprompted review
Reply from Axeptio
Hello Josef,
Thank you for your appreciation concerning Serge 🤩 !
We remain at your disposal for anything you need!
Have a great day
Harivola provided great support in…
Harivola provided great support in enabling the widget on a webflow site. I got a quick and effective response which helped me to sort out the integration quickly.
6 May 2024
Unprompted review
Reply from Axeptio
Hello Elke,
Thank you for your appreciation concerning Harivola 🤩 !
We remain at your disposal for anything you need!
Have a great day
Brilliant Technical Support
Axeptio offers brilliant technical support for their products. Serge Lake from the technical support team has helped us expertly, patiently and professionally every time we have required assistance. Booking an online meeting is easy and Serge is always there on time, with a smile and ready to help in French or English.
Delighted with the product and the support!
22 April 2024
Unprompted review
Reply from Axeptio
Hello Andy,
Thank you for your appreciation concerning Serge 🤩 !
We remain at your disposal for anything you need!
Have a great day
Great support call
Great support call! Serge Ignacio Lake was very friendly and helpful. Explained everything I needed and helped correct the mistakes I made.
I'm really happy with the help I got
23 April 2024
Unprompted review
Reply from Axeptio
Hello Bruno,
Thank you for your appreciation concerning Serge 🤩 !
We remain at your disposal for anything you need!
Have a great day
Very reactive, clear and to the point !
Very reactive ! My first meeting with them was too far ahead, but they accepted to move it earlier when i asked for it.
Very clear ! I got all the answers to my questions. Hopefully the problem is now solved. Also sent me a document so that i get a better understanding of the recommendations.
Great service ! Thanks a lot !
17 April 2024
Unprompted review
Reply from Axeptio
Hello Justin,
Thank you for your appreciation 🤩 !
We remain at your disposal for anything you need!
Have a great day
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