The team at Axminster are truly customer centric. I had an issue with one of the two packages not arriving due to the courier company and Tony at Axminster was following up daily. Nevertheless I ended... See more
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See what reviewers are saying
Quality products at reasonable prices, with no problems from ordering to delivery. Happy customer here every time I've made any purchases.
The jig works well, as expected. The box containing the screws was broken in transit and part of the jig had surface damage caused by parts rubbing together. Not the end of the world but disappoint... See more
Company replied
Axminster not only provide excellent value tools and machinery, but their after sales service is first class. When a renowned delivery company delivered my new lathe smashed in transit, they immediat... See more
Company details
- #39 of 91 best companies in Tool shop
- #11 of 19 best companies in Woodworking Supply Shop
About Axminster Tools
Written by the company
Built on a foundation of strong customer service values, Axminster Tools are a family business located in the South West of England and distributing across the globe. Axminster Tools has established itself as a market leader in the mail order woodworking tools and machinery industry offering an award-winning friendly and personal service to many thousands of customers ranging from trade professionals and businesses to amateur DIY and hobby enthusiasts.
Contact info
Unit 10 Weycroft Avenue, EX13 5PH, Axminster, United Kingdom
- 03332 406406
- cs@axminstertools.com
- axminstertools.com
4.7
Excellent
102k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great service
The website is easy to use, find what you want and easy to procure from.
The service was quick and the product is top quality.
8 April 2026
Amazing and quick service
Amazing service, great selection, and my order arrived the next day. I'll definitely use them again.
15 April 2026
The tools arrived as promised.
The tools arrived as promised.
Pleased with drill.
Well packaged.
15 April 2026
Great items
15 April 2026
Work as needed too
15 April 2026
Great tools at great value
Great tools at great value, delivered to your door. Helpful customer services, nothing at all to complain about, great from start to finish
14 April 2026
You did great but the delivery driver…
You did great but the delivery driver left the parcel outside my gate. if it had been raining the parcel would have getten wet if the parecel was left out side my door it would have been under cover as the door is reccessed.
Good products as can be expected from Axminster.
14 April 2026
Axcaliber bandsaw blade
Good bandsaw blade super sharp with quick delivery and good communications Thanks 👍
6 March 2026
Website is very easy to navigate and…
Website is very easy to navigate and ordering is very straightforward and very efficient delivery
13 April 2026
Company used Evri who did not tell me…
Company used Evri who did not tell me they needed a signature, and aborted the delivery without giving a reason.
Would not bother to look at Axminster in future, there are plenty of similar organisations.
13 April 2026
Reply from Axminster Tools
Good Morning
Thank you for your review.
The goods were despatched on the 13th April not with a signature required service, so I will raise this with the courier for further information. I can see the goods were delivered to you on the 16th April, after delivery was attempted on the 15th April.
We do use a range of couriers and if you have a preference then please do contact us and we can discuss this further.
Kind Regards
Natalie
Axminster Tools
Great selection of tools and good prices
Great selection of tools and good prices. First time buying to them, the order arrived faster than I thought.
14 April 2026
Excellent price, Speedy delivery
Been looking for this tool for a while and had to wait on it coming back in stock. When it did, Axminster offered an excellent price, and as usual the turn round on delivery was fantastic. Well pleased.
14 April 2026
Delivered in good packaging and in a…
Delivered in good packaging and in a timely manner as per normal for Axminster Tools.
27 March 2026
the item i brought arrived promptly…
the item i brought arrived promptly and was just what i needed.
13 April 2026
Great company, lack of stores!
I would have given 5 stars if I was able to go to an actual shop to buy tools and things that I needed, however Axminster has closed the nearest store (Bobbing near Sittingbourne) so I have no other option than to order online and wait for my orders to be delivered
I am currently waiting for a saw to be delivered, where I could have driven to the store and bought it on the same day if stock permitted
13 April 2026
Product and price.
Product and price also speed of delivery all carried out professionally.
13 April 2026
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