Aza Fashions Reviews 4,870

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,797 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional support from the staff, who are described as helpful, patient, and professional, making the ordering process smooth and stress-free. The customer service is consistently praised for being responsive and efficient, with many appreciating the quick replies and clear communication, even across time differences. People are generally satisfied with the ease of placing orders and the timely updates provided, often leading to a positive overall shopping journey. However, some customers also noted issues with product quality not matching online descriptions, and delays in receiving their complete orders, particularly for special occasions. A few other people also felt that the after-sales service was poor, with difficulties in getting responses or resolutions for problems like incorrect sizing or refunds.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Product

People report ambiguous experiences with product quality and appearance, with some customers expressing... See more

Order

Customers had positive experiences with order placement, often highlighting the ease and helpfulness of... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the prompt and quick replies... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wanted to get a lehenga delivered in sydney 10 days before the estimated delivery date. Ayesha was very helpful during the entire process. She patiently got in touch with the vendor and kept me in l... See more

Company replied

Rated 4 out of 5 stars

Shraddha was so helpful as she could totally understand my requirements and supported me so because of her I placed my complete order successfully and hoping to get delivery in time as she promised 🙏... See more

Company replied

Rated 5 out of 5 stars

Nidhi was very helpful in getting an order placed so that it gets delivered as per my expected delivery date. She patiently worked with me and got confirmation from the designer to make sure my target... See more

Company replied

Rated 5 out of 5 stars

I highly Recommend To Buy From Aza Fashion’s .Recently I ordered velvet suit set It’s really awesome Very nice fitting and material.Packing is really good Handled with care delivered . You should nev... See more

Company replied


Company details

  1. Clothing Shop
  2. Bridal shop
  3. Dress Shop
  4. Haute couture fashion house
  5. Men's clothes shop
  6. Ladies' clothes shop

Written by the company

Aza curates the finest in Indian fashion and represents the pinnacle of modern luxury and service. Founded in 2005 by Dr. Alka Nishar, Aza has become a leading fashion authority in India. We envision bringing Indian craftsmanship to the forefront of global retail, and are committed to delivering an extraordinary shopping experience. Every season, our experienced merchandisers handpick the most fashion forward, trendsetting pieces from each designer’s latest collection, selecting outfits crafted in the most luxurious fabrics with flattering silhouettes and immaculate tailoring. Aza clients enjoy personalized attention from trained fashion consultants who help select and style each outfit. Aza houses an extensive range of bridal, couture and prêt collections for men and women, as well as accessories, footwear, and jewellery. Our boutiques carry the latest creations by India’s most prominent and acclaimed designers, including Manish Malhotra, Sabyasachi, Anamika Khanna, Anju Modi, Neeta Lulla, Varun Bahl, Rohit Bal, Gaurav Gupta, Rajesh Pratap Singh, Rahul Mishra & more.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had a very good experience with Aza…

I had a very good experience with Aza Fashions customer service.
Ayesha was extremely kind, patient, and helpful throughout the whole process. She assisted me with changing one of the dresses in my order and explained everything very clearly.

The communication was quick and professional, and she made the process very easy for me.

Thank you again, Ayesha, for your excellent support! 😊
Ludivine

10 May 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Ludivine,

Thank you for your 5-star review! We’re glad our support team could make your experience smooth and convenient. Your appreciation means a lot to us.

Regards,
Aza Fashions

Rated 5 out of 5 stars

Looks nice its pretty

10 May 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Megha,

Thank you so much for your kind words and 5-star review! We look forward to serving you again soon!

Regards,
Aza Fashions

Rated 5 out of 5 stars

I bought a kurta from AZA for an event…

Update: finally I received my package, though it was a bit late. I was pretty upset initially.But the employee for AZA went out of her way and made sure that FedEx deliver my package on time. I was truly impressed with the quality of her customer service. Thanks Bhageshri ! I am now changing my review from 1 star to 5 star for your outstanding customer service.

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I bought a kurta from AZA for an event and they have promised me of early delivery. It's very disappointing that my order has not arrived yet, but the event is over and I had to buy something else for that event. Still they are unsure about my delivery.

9 May 2026
Unprompted review
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Reply from Aza Fashions

Hello,

This is not the experience we intended for you. Apologies for any inconvenience this may have caused. We have sent you a message on WhatsApp; please check.

Regards,
Aza Fashions

Rated 5 out of 5 stars

Ayesha was very nice and helped me out…

Ayesha was very nice and helped me out place my order very smoothly

10 May 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Riya,

Thank you so much for your kind words and continued trust in us! We truly value your appreciation and look forward to assisting you again in the future.

Regards,
Aza Fashions

Rated 5 out of 5 stars

Great experience with Atish

Great experience with Atish. All queries answered, old measurements retrieved from a previous order, liasion with the designer very fast. Took no time at all to place my order. Thank you!

9 May 2026
Unprompted review
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Reply from Aza Fashions

Hello Darshana,

We’re so glad to hear that! Your satisfaction is our priority. We look forward to serving you again.

Regards,
Aza Fashions

Rated 5 out of 5 stars

Initially when I tried to place the…

Initially when I tried to place the order online it said I would receive my dress on July 1st but Ayesha helped me to place the order and has guaranteed a delivery date of May 15th.

8 May 2026
Unprompted review
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Reply from Aza Fashions

Hello,

Thank you for your 5-star review! We’re glad our support team could make your experience smooth and convenient. Your appreciation means a lot to us.

Regards,
Aza Fashions

Rated 5 out of 5 stars

Great experience

It was a great experience with AZA fashion client Mr Atish has given all the queries about outfit on the

8 May 2026
Unprompted review
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Reply from Aza Fashions

Hello,

Thank you so much for your review! We’re glad you had a positive and responsive experience.

Regards,
Aza Fashions

Rated 5 out of 5 stars

Atish provided good customer service to…

Atish provided good customer service to modify the shipping window

7 May 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Seema,

We’re so glad to hear that! Your satisfaction is our priority. We look forward to serving you again.

Regards,
Aza Fashions

Rated 5 out of 5 stars

I highly Recommend To Buy From Aza…

I highly Recommend To Buy From Aza Fashion’s .Recently I ordered velvet suit set It’s really awesome Very nice fitting and material.Packing is really good Handled with care delivered . You should never miss to shop , I would Definitely plan to buy More . Customer Services are really good and co-operative with any Orders .

7 May 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Ankita,

Thank you so much for your wonderful review and recommendation! We’re delighted to hear that you loved the velvet suit set, its fit, quality, and packaging.

Your kind words truly mean a lot to us. We’re also glad that our team could make your shopping experience smooth and enjoyable.

We look forward to styling you again soon! ✨

Regards,
Aza Fashions

Rated 5 out of 5 stars

I had an issue with my recent purchase…

I had an issue with my recent purchase and contacted the customer service. It’s resolved and I appreciate their customer service for going an extra mile to resolve my issue.

4 April 2026
Unprompted review
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Reply from Aza Fashions

Hello Vimala,

Thank you for your generous 5-star review! We’re delighted to know you had a great experience. We truly value your support and look forward to assisting you again

Regards,
Aza Fashion

Rated 5 out of 5 stars

Akaash was prompt and responsive.

Akaash was prompt and responsive.

4 May 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Monica,

Thank you so much for your review! We’re glad you had a positive and responsive experience.

Regards,
Aza Fashions

Rated 5 out of 5 stars

I wanted to order a gift for Mother’s…

I wanted to order a gift for Mother’s Day and contacted the chat support team for assistance. Ms. Ayesha helped me throughout the entire process and made everything extremely quick and hassle-free. From selecting the perfect gift to completing the payment, the whole process was finished in just 10 minutes.

She was very patient, professional, and responsive throughout the conversation, and made sure all my queries were answered properly. Her excellent customer service and quick support made the shopping experience smooth and convenient.

Really appreciate the outstanding assistance provided by Ms. Ayesha. Thank you for making the experience so easy and pleasant.

Now just waiting for my package to reach on time for mothers day❤️

7 May 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Karishma,

Thank you for your 5-star review! We’re glad our support team could make your experience smooth and convenient. Your appreciation means a lot to us.

Regards,
Aza Fashions

Rated 5 out of 5 stars

2 Custom Orders

I needed to make a custom order and Ayesha helped me do that. She was very quick to respond and clear with her explanations. Ayesha provided great service!

6 May 2026
Unprompted review
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Reply from Aza Fashions

Hello Mona,

Thank you so much for your fantastic review! Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.

Regards,
Aza Fashions

Rated 5 out of 5 stars

Ayesha was wonderful to deal with while…

Ayesha was wonderful to deal with while placing my order. She was friendly, patient, and made the whole process smooth and easy. She answered all my questions clearly and made sure everything was sorted before we wrapped up. Thank you, Ayesha — excellent service!

6 May 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Daniel,

Thank you so much for your kind words and 5-star review! We look forward to serving you again soon!

Regards,
Aza Fashions

Rated 5 out of 5 stars

I had some concerns needed to be…

I had some concerns needed to be addressed and Nidhi took care of most of them. Nidhi was patient and very professional. However a picture of the back of the dress was missing. So far, Iam satisfied, I’ll reserved my final judgement until I see the finished product.

6 May 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Raychel,

Thank you so much for your kind words and continued trust in us! We truly value your appreciation and look forward to assisting you again in the future.

Regards,
Aza Fashions

Rated 3 out of 5 stars

I had earlier given a 5 star but after…

I had earlier given a 5 star but after buying it, I experienced that the fit is not good and tried calling multiple times but no one has answered my calls. The after service is really bad and thus I take back the 5 stars I earlier gave for prompt support when the order had to be placed.

28 April 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Yogita,

Thank you for sharing your feedback, and we sincerely regret the experience you’ve had. We understand how disappointing this must have been, especially after your initial positive experience with us.

We apologize for the difficulty in reaching our team and for the inconvenience caused regarding the fit of the product. This is certainly not the experience we aim to provide. Our team will connect with you at the earliest to look into this and assist you further.

Your feedback is truly valuable to us and helps us improve our overall customer experience.

Regards,
Aza Fashions

Rated 5 out of 5 stars

Twinkle made everything simple quick…

Twinkle made everything simple quick and efficient. She was able to make the changes I needed to my outfit and was able to communicate effectively with the original designers as I wanted a duppata added. So far so good! She also has listened to my request of asking if the outfit can be dispatched asap.
10/10 service so far!

6 May 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Sonya,

Thank you for your generous 5-star review! We’re delighted to know you had a great experience. We truly value your support and look forward to assisting you again

Regards,
Aza Fashion

Rated 5 out of 5 stars

Atish was very helpful in contacting…

Atish was very helpful in contacting the designer and letting me know the earliest delivery date.

5 May 2026
Unprompted review
Aza Fashions logo

Reply from Aza Fashions

Hello Aniruddha,

Thank you so much for your kind words and continued trust in us! We truly value your appreciation and look forward to assisting you again in the future.

Regards,
Aza Fashions

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