Wonderful experience, very smooth and fast without friction. The page is very easy to use, you don't need to provide too many documents in verification, and reviewing is very quick, only takes 10 mi... See more
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See what reviewers are saying
Much better than Moneygram or Western Union. Had so many problems with those fools.. This is so quick and convenient, that I wouldn't dream of changing it. Totally hassle free. It's a really great exa... See more
Very good app for money transfer. I have been able to transfer money successfully all the time. One star taken away as the interface between Azimo and banks (to pay in app) can be unreliable at t... See more
best money transfer ever. I've been using your services since 2013 ish to send money to my relatives and friends in Nigeria. it has even got better over time, sent money on Friday (19/08/2022) using t... See more
Company details
Contact info
173 Upper St, Islington, N1 1RG, London, United Kingdom
- support@azimo.com
- azimo.com
Good but expensive!
Honestly, Azimo is super easy to use and fast but the problem is the high cost. Not only very high exchange rates but also high fees most of the times.
11 August 2022
Money transfer is on time,dont have any…
Money transfer is on time,dont have any problem,
11 August 2022
Conversation rate is a bit low
11 August 2022
Excellent service
Once you have an account transfers are quick, easy and low cost. Much better exchange rates and charges than rivals.
11 August 2022
Your services to the US is more…
Your services to the US is more seamless than to Nigeria. I mean you guys don’t request for documents when sending to the US but for Nigeria you tend to request for all the possible available documents why?
11 August 2022
Reply from Azimo
Dear Chris,
Thanks for taking the time to leave a review.
We are sorry to hear about your experience and can we ask that you share a few more details with us so we can target the specific issue in question?
Thanks again for your patience.
Best regards,
Alicja from Azimo Customer Support
This is one of the worst services I…
This is one of the worst services I have used.
I was asked to verify my identification after I had pAid money into the account A British passport and UK driving license are not good enough apparently.
A utility bill may be acceptable but I am still waiting for an answer from Azimo. All I wanted to do was transfer some money to my sister in law, it wasn’t even a large amount.
10 August 2022
Reply from Azimo
Dear Victor,
Thank you for taking the time to leave us a review. We're really sorry your experience with Azimo was anything less than positive due to our recent request for further information.
We appreciate this isn’t always convenient for our customers, but as a regulated financial services company we are committed to maintaining the highest security standards. This occasionally requires that we ask our customers for more documents or information. We always try to keep these disruptions to a minimum and appreciate your patience in these matters.
If you’d like to speak to any member of our Customer Support team, we’ll gladly answer any questions.
Thank you for choosing Azimo.
Have a great day today.
Kind regards,
Alicja from Azimo Customer Support
The customer service is really unhelful
I sent money on 3th of August and today 11th of August the money is not arrive yet I tried to in touch with the customer service but it is really unhelful I need the money to pay my morgate.
PD: Apparently the process take 24hrs or 48hrs but NOT 8 DAYS and also when I ask them to refund my money back they said that it would be happen in 5 working days!!!!! Seriously this is an ABSOLUTE A JOKE!!! Basically I wasted my time and my money
10 August 2022
Reply from Azimo
Dear Evelyn,
Thanks for taking the time to leave us a review.
As a regulated financial services company, we're committed to maintaining the highest security standards. This occasionally means asking customers for more documents or information. We appreciate that this can be inconvenient and we try to keep these requests to a minimum.
We're very sorry to hear that on this occasion document verification took longer than expected. We're always working on responding to every customer as soon as we can and on creating solutions to speed up the process.
Please let me know if you have any further questions.
Thanks for your patience,
Marta from Azimo Customer Support
Terrible experience and customer…
Terrible experience and customer service. I thought i'd give these guys a try but really wish i hadn't. Opened the APP Monday morning, processed the payment and only then was i asked for verification. Its now Thursday and i'm now being asked if me or my family have ever worked in politics!?. WQHHUE is my ref. I will be complaining to the regulator etc if funds are not received today. So disappointing
10 August 2022
Unprompted review
Reply from Azimo
Dear Richard,
Thank you for taking the time to leave us a review. We're really sorry your experience with Azimo was anything less than positive due to our recent request for further information.
We appreciate this isn’t always convenient for our customers, but as a regulated financial services company we are committed to maintaining the highest security standards. This occasionally requires that we ask our customers for more documents or information. We always try to keep these disruptions to a minimum and appreciate your patience in these matters.
Thank you for choosing Azimo.
Have a great day today.
Kind regards,
Marta from Azimo Customer Support
Terrible service
Terrible service. Takes forever for transfers to go through, and only after a huge amount of time and effort (costing around $250 per transaction) to push the azimo team along. Slow, expensive, unreliable - avoid.
9 August 2022
Unprompted review
Reply from Azimo
Dear John,
We would like to thank you for taking the time to leave us a review.
Please accept our apologies for the delay in answering.
At Azimo, speed, reliability, and safety are our primary goals when it comes to sending money abroad. For that reason, we're sorry to hear that you've experienced longer delivery times than usual.
One possible reason for minor delays is that banks don't operate on weekends. For this reason, it may sometimes seem like the transfer is pending longer than expected. Sporadically a technical issue may also occur and slightly slow down the transfer. We do our best to keep you updated regarding the current status of a transfer.
We always offer the best rate we can based on market conditions and costs. While our competitors often charge high fees in addition to their exchange rate, Azimo’s fees are usually much lower. This means that the total average cost of an Azimo transfer is up to 90% cheaper than banks and high street providers.
Thank you for choosing to send money with Azimo and we are sorry for your experience on this occasion. If you have any further feedback, please let us know.
Warm regards,
Alicja from Azimo Customer Support
If you’d like to speak to any member of our Customer Support team, we’ll gladly answer any questions.
Otherwise, thanks for choosing Azimo and we hope you no longer encounter any issues with us.
Kind regards,
Alicja from Azimo Customer Support
Every time i give them a chance to try…
Every time i give them a chance to try again and every time they disappoint. The 30 minutes transfer has turned into 16 hours and counting. This happens all the time yes i agree they’re making money while withholding your transfer
Best to avoid
9 August 2022
Unprompted review
Reply from Azimo
Dear Jac,
We would like to thank you for taking the time to leave us a review and please accept our apologies for the delay in answering.
At Azimo, speed, reliability, and safety are our primary goals when it comes to sending money abroad. For that reason, we're truly sorry to hear that you've experienced longer delivery times than usual.
One possible reason for minor delays is that banks don't operate on weekends. For this reason, it may sometimes seem like the transfer is pending longer than expected. Sporadically a technical issue may also occur and slightly slow down the transfer. We do our best to keep you updated regarding the current status of a transfer.
If you’d like to speak to any member of our Customer Support team, we’ll gladly answer any questions.
Otherwise, thanks for choosing Azimo and we hope you no longer encounter any issues with us.
Kind regards,
Alicja from Azimo Customer Support
Quick delivery without stress
9 August 2022
Do not believe the ‘invited’ reviews…
Do not believe the ‘invited’ reviews This money transfer is a joke my 30 minute transfer turning into two week refund to my bank ! I believe this company hoarding money ! Disgusting customer service too
9 August 2022
Unprompted review
Reply from Azimo
Dear Ali,
We would like to thank you for taking the time to leave us a review and please accept our apologies for the delay in answering.
At Azimo, speed, reliability, and safety are our primary goals when it comes to sending money abroad. For that reason, we're sorry to hear that you've experienced longer delivery times than usual.
One possible reason for minor delays is that banks don't operate on weekends. For this reason, it may sometimes seem like the transfer is pending longer than expected. Sporadically a technical issue may also occur and slightly slow down the transfer. We do our best to keep you updated regarding the current status of a transfer.
Could you please also clarify what do you mean by "invited" reviews?
We will be happy to hear from you more regarding your concerns and regarding our customer service.
If you’d like to speak to any member of our Customer Support team, we’ll gladly answer any questions.
Otherwise, thanks for choosing Azimo and we hope you no longer encounter any issues with us.
Kind regards,
Alicja from Azimo Customer Support
reliable and honest service
9 August 2022
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