Test happened on time, people observing were excellent, they explained what we had to do all the way through the process. Result record was sent within 30 mins of completing. We did have some trouble... See more
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See what reviewers are saying
AZOVA provided wonderful services for my COVID 19 testing needs while abroad. Fast and courteous service, easy to schedule, instant results. The test was accepted by Delta Airlines/KLM and it was inex... See more
Company replied
Highly recommended! Six of us needed antigen test certificates in two days, but we didn’t want to significantly interrupt our vacation in Croatia to get them done. We all did a proctored test from onb... See more
This was unnecessarily complicated and stressful. I kept getting error messages about my billing address being wrong (which it wasn’t) and having a duplicate submission even though nothing successfull... See more
Company replied
Company details
Written by the company
AZOVA, Inc. is located in Alpine, Utah and is a woman-owned Digital Health Technology System. AZOVA specializes in creating digital provider networks and in making digital health benefits available and accessible to all who need them. By enabling any healthcare provider, pharmacist, behavioral health provider, wellness provider, dentist and other healthcare professionals to quickly deploy cloud-based healthcare services, AZOVA is making a difference in the cost and delivery of healthcare in the United States and the world.
Contact info
144 South Main Street, 84004, Alpine, United States
- (844) 692-9682
- support@azova.com
- azova.com
4.5
Excellent
443 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Convenient and cost effective
Convenient and cost effective.
Would be even better if they could use any Antigen Test and not just FlowFlex. This made travel easy from the comfort of home with immediate results which helps for international travel and authorization forms.
21 February 2022
Unprompted review
Reply from azova.com
"Marina, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future. Thanks, AZOVA."
Very convenient
Very convenient, friendly and professional. Would certainly use the service again.
21 February 2022
Unprompted review
Reply from azova.com
" Michael, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Thanks, AZOVA."
This testing process was very…
This testing process was very convenient. We did have some video call connection issues, but the agent would just call us back right away and carry on with the procedure. The result came through in the time predicted, and we received our documentation immediately. All was good!
21 February 2022
Unprompted review
Reply from azova.com
" Hi , it’s great to hear that you had a positive experience at Azova. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Thanks, AZOVA."
It went really well
It went really well, very easy and smooth. The young man was very pleasant and super nice. No stress. Thank you for being there.
21 February 2022
Unprompted review
Reply from azova.com
" Scott, We’re so happy to hear you had a great experience at Azova. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Thanks, AZOVA."
The experience was quick
The experience was quick, easy and straightforward.
21 February 2022
Unprompted review
Reply from azova.com
" Jessica, We are grateful for the time you took to leave a 5 star review. We are thrilled to hear you found the testing experience quick, east and straightforward. Thanks, AZOVA."
I find the website extremely hard to use.
I find your web site extremely hard to use, redoing the app. to travel with verified vaccination record. This took 3 days and several attempts as I found it as clear as mud. Today I had a text that just arrived (maybe the phone is at fault). I called the number and was answered by John. He verified everything was done and I'd be able to travel. Thanks John for your patience and you helpfulness.
KL
21 February 2022
Unprompted review
Reply from azova.com
" Kathi, We are grateful that you took the time out to leave us a review. Your feedback regarding our website navigation helps us to improve service for everyone. We are thrilled to hear that you found our staff patient and helpful! Thanks, AZOVA."
SO easy to use and the doctors were…
SO easy to use and the doctors were very prompt. Can't believe I just now discovered this process!
21 February 2022
Unprompted review
Reply from azova.com
" Dayna, We’re so happy to hear you had a great experience at Azova. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Thanks, AZOVA."
The Azova process is simple and easy
The Azova process is simple and easy. Their people are patient and explain everything well as you go through the process. I would 100% use Azova again.
21 February 2022
Unprompted review
Reply from azova.com
" Thanks Mark! It makes our day to hear that we were able to provide you 5-star service. We’ll make sure the entire team at Azova receives your feedback – they’ll be thrilled to hear your kind words. Thanks, AZOVA."
Quick and convenient
We used it for a family of 5 in a more remote part of Costa Rica where testing in person would have taken up at least half of a day. The proctor was clear and patient with family, and the connectivity was perfect. Also was much less expensive than in person testing. Would absolutely use again!
21 February 2022
Unprompted review
Reply from azova.com
" Hi Corey, your comments have been shared with our entire team at Azova. When we hear from happy customers like you, we spread the positivity around! Hope to serve you again soon. Thanks, AZOVA."
Quick and easy
We had a great testing experience. The proctor was very patient and helpful. The directions were clear and he allowed both our children to test at the same time, even though they had different appointment slots. There were some connectivity issues and it was hard to hear the proctor at some points. Also, our video only worked when I moved the cursor. I’m not sure if this was an Azova issue or an issue with my laptop. Overall, it was a very good experience.
21 February 2022
Unprompted review
Reply from azova.com
Hello Allyson! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Thanks, AZOVA."
Useful but could be better
We’ve used Azova’s services twice now and it’s a useful service especially in conjunction with the at-home PCR test Detect. However it was confusing that the second agent asked me to watch all the steps in the Detect app first, and then follow the steps again with her. It was a huge waste of time. And o also got multiple emails confirming the results. Both times.
21 February 2022
Unprompted review
Reply from azova.com
" Maxime, We are grateful that you took the time out to leave us a review. Your feedback about our testing process helps us to improve service for everyone. Thanks, AZOVA."
Quick and Easy
The process was quick and easy! I received updates at perfect intervals - letting me know my scheduled appointment was coming up (I was super busy so I needed all of the reminders), text/email reminders letting me know the status of my shipment and then my results. I would easily use this again for my traveling needs.
21 February 2022
Unprompted review
Reply from azova.com
" Lauren, We’re so happy to hear you had a great experience at Azova. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Thanks, AZOVA."
I used it for a Covid test for border
I used it for a Covid test to return home to Canada. The website was well laid out and I didn’t have any problems. So convenient to have so many online time slots available even after regular business hours.
20 February 2022
Unprompted review
Reply from azova.com
" Angie, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Thanks, AZOVA."
Had some difficulty on my end…
Had some difficulty on my end registering and completing some elements. AZOVA help and chat was excellent in resolving issues expediently and were efficient and kind.
20 February 2022
Unprompted review
Reply from azova.com
" Jeffrey, We’re so happy to hear you had a great experience at Azova. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Thanks, AZOVA."
So prompt and helpful
So prompt and helpful. Walked me through my issue and solved in 10 minutes.
20 February 2022
Unprompted review
Reply from azova.com
" Jessica, We’re so happy to hear you had a great experience at Azova. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Thanks, AZOVA."
They had one job…
Received a message saying my vaccination records were confirmed, however in the app they show not confirmed and the Hawaii website says Azova has not confirmed my records. No response from Azova to this issue.
20 February 2022
Unprompted review
Reply from azova.com
" Jeff, Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time. I did check your account and your vaccination card has been confirmed. Please call me directly if you have any other questions at 844.692.9682. Thanks, AZOVA."
Sophia was great
Sophia was great. Very helpful and answered all my questions. Would highly recommend this service!
20 February 2022
Unprompted review
Reply from azova.com
" Hi Lindsey, it’s great to hear that you had a positive experience at Azova. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Thanks, AZOVA."
Remie was awesome
Remie was awesome! I lost my card and had to look for it hours before my flight. He was patient and responded right back when I did find my card. Thank you!
20 February 2022
Unprompted review
Reply from azova.com
" Hi, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Remie receives the recognition they deserve. Thank you again and have a great day! Thanks, AZOVA."
Amazing customer service and very…
Amazing customer service and very helpful with planning a safe Hawaii trip. Thank you Azova and Co.
20 February 2022
Unprompted review
Reply from azova.com
" Dear Corey, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Thanks, AZOVA."
Misinformed and unnecessary for Hawaii
Upon arrival in San Diego we were told we did not need this test to enter to Hawaii so It was a total waste of money. We arrived at our destination and was told the same thing. I will be seeking reimbursement for these unnecessary expensive tests.
20 February 2022
Unprompted review
Reply from azova.com
" Lydia, Please feel free to reach out to me directly at 844.692.9682 Ext 1062 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Thanks, AZOVA."
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