Azzurraclo Reviews 

The Odina summer tops that were received were not reflective of how they are presented on the site. The quality is much lower.
Be aware that that sale items are not returnable. Their policy also requires you pay to ship back, as well as restocking fees.
A company with quality products should stands by their products.
Not the case with this site.

I recently purchased a dress from AZZURRA, and upon receiving it, I was disappointed to find that the quality of the fabric was subpar and the dress looked significantly different from the online image. The stitching was poorly done, with loose threads visible. After reaching out to customer service to initiate a return, I was informed that returns are not accepted for sale items. Had the dress matched the quality advertised on social media, I would have gladly kept it; however, the product fell far short of expectations. I advise caution when purchasing clothing from AZZURRA, as you risk losing your money on items that may not be wearable.

Never turned up! Absolutely shocking communication. Wouldn't listen to my problem and wouldn't sort it. Ordered in June and still trying to see where my parcel is.

AVOID . SCAM COMPANY. THEY DONT REFUND THEY DONT TAKE REFUNDS ON ANY CLOTHES THEY DONT HAVE A RETURN PORTAL THEY DONT HAVE AN ADDRESS THEY ARE FRAUDSTERS

SCAM!!!

Won’t refund if your items are in the sale or discounted, everything on there website is either in the sale or discounted meaning no one is entitled to refund. I didn’t receive one of my dresses due to it being out of stock and I’m still not entitled to a refund.

🌟🌟🌟🌟🌟
Absolutely love this dress! The fit is perfect, the fabric feels high-quality, and the design is even more stunning in person. I received so many compliments—definitely a new favourite in my wardrobe!

Easy to navigate site, the dress arrived and it’s lovely. The only reason I couldn’t give 5 star rating is because of the long delivery time

Dresses were lovely. Took a few weeks to arrive. Didn’t realise no refund on sale items. Emails took a while for queries. Did get 15% off refund for dresses. You get a flyer for free jewellery which I haven’t done yet. Overall Customer Service was good.

Terrible quality, nothing like pictures no sizes or tags. Zips don’t line up! Way too small! Took over a month to arrive and apparently you can’t return unless serious fault

I ordered several dresses from this store for my graduation, spending over £160 — a significant amount for me as a student. While the dresses were okay for the price, the experience was completely ruined by the awful customer service and an unfair, almost illegal refund policy.

When I tried to return some of the items, I was told that refunds are only given if there are major faults. But under UK consumer law (Consumer Contracts Regulations 2013), online shoppers have the right to a full refund within 14 days of receiving goods — for any reason, including if the item is simply unsuitable. I followed the process exactly as outlined on MoneySavingExpert, but was still denied a refund.

Their responses were robotic, cold, and dismissive — offering no real help or support. I was made to feel like I had done something wrong for even asking, when in reality I was completely within my legal rights. It felt like they were trying to guilt me for wanting to return items, when it clearly wasn’t my fault.

The refund policy is poorly communicated at checkout, and worse — goes against basic consumer rights. It’s been an incredibly frustrating experience, especially when trying to prepare for such a special day.

I won’t shop here again and strongly recommend others avoid this company. There are far better retailers who respect their customers and the law.

Let me know if you want to add the store name directly or personalize it a bit more.

I Love my Sofia Luxe Strapless Bodysuit, comfortable
and looks wonderful.

Less than 1 star.
Ordered a “white” co ord skirt and top. It arrived cream almost yellow. Emailed the stated address to begin return- email address not recognised. No free returns. Have to pay to return to Asia!
Avoid!!

Do NOT order from this store.

I placed my order more than 3 weeks in advance. One dress was canceled with no explanation, and the other was stuck in a facility just 30 minutes from my home for days. I contacted the shipping company and they told me they had nothing under my tracking number.

The dress showed up after my wedding, stained, and completely unusable. The company refused a return, showing zero empathy or responsibility.

This is not a trustworthy brand. Please be careful — I wish someone had warned me.

Faulty products and they would not allow us to return them as they were on sale. Borderline scam, do not use.

Amazing outfit, absolutely love ❤️! Quality is definitely 10/10 and would definitely buy from them again. Thank you so much ☺️

DISGRACEFUL SCAMMERS. AVOID. EXTREMELY POOR QUALITY dress and you’re not able to exchange sizes or get a refund if the dress doesn’t fit or suit you, which isn’t made clear before purchase. I feel very cheated. Hope the business closes down because it’s just out to rob people.

Absolutely Garbage.

They do not send that you see on photos. They steal others' product photos and reviews and advertisement (video, review etc), and make cheap copies, then sell them much expensive $$$. The quality is simply not there AT ALL. Customer service was one of the worst I've experienced. They sent me wrong pants (not just one but both lol). They were over $100 for a pair (I did get 1+1 sale) When I contacted them with pictures side by side what they sent me, the CS rep apologized and admitted they were def wrong & different from what I ordered. I ordered two pairs of the same pants but in different colors. Color and size were all wrong. Also they were big difference in size between two pants I got when it should have been the same but colors. The customer service kept saying they would investigate this when I asked for a simple exchange to get the right product. They even had me put measurement tapes each side of wrong colored pants. It only proved how much different they were from their website. They were wrong in material too. Of this whole time, I didn't get what I ordered anyway, yet they had me measure the wrong pants. I would've accepted free exchange to get the right order. Instead, they decided to lie that they sent me right products after two weeks of "investigation" I mean you can just tell from pictures... girl

Then they said, they would give me a replacement if I pay the shiping fee to china. You gotta be kidding me. Lol. Also, if they sent me the right products as they claimed... how would they replace to another right product. Lol Smh. Just ridiculous. The quality of their products def not worth what they claim to be. Then, their customer service was really poor. You'd have better luck at Temu. At least Temu accept their fault and make it up to you reasonably. Azzurra's clothes didn't look worth even $20. Don't bother shop here. The whole thing is simply just scam.

Took 3 weeks to arrive.
One dress was nice, but the other two were terrible quality with one looking absolutely NOTHING LIKE the photo on website. I asked for a refund and the ChatGPT response that came back basically said they don’t refund unless serious fault with garment. So frustrating, please don’t waste your hard earned money.

Dress different from photos.
Wouldn't return, kept giving a bunch of excuses and re-wording the same email.
I think it was a bot.
Definitely Chinese masquerading as something else to gain trust. Do not trust. The quality of the material is also awful compared to photo. It's unwearable. It's like fancy dress.

I ordered a dress which just simply doesn’t fit. It is too tight and too short. I asked for a refund and I’m being refused. The company is using the excuse that it was a sale item and not refundable under their terms and conditions however UK law covering distance selling requires them to provide a refund within 14 days regardless of whether this was a sale item or not. Given the company has similar issues with a number of the reviews on here I am likely to report them to Trading Standards. .