Absolutely love this stroller, we needed it for our autistic 4 year old as this stroller holds a higher weight capacity. It's easier to handle and manoeuvre with a larger 4 yr old in. It's easy to fol... See more
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Review summary
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Bought a pram and car seat combo in October to use the black Friday sale. Only tried to put them together in April (when the baby was born), and the adapter was for the wrong model. Contacted customer... See more
Company replied
I was initially a bit concerned about ordering because the running buggy was £100 cheaper here than anywhere else, and I worried it might be too good to be true. I’m so glad I bought from baby and c... See more
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Brilliant company with genuine care and concern for their customers. We are incredibly grateful for the help they have given to us and our little boy. They have gone above and beyond what other compa... See more
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Company details
- #38 of 92 best companies in Baby shop
About Baby and Child Store
Written by the company
Baby and Child Store specialises in the world of nursery retail, offering a wide array of pushchairs, car seats, nursery furniture, toys, and gifts.
What began as a humble family business has now evolved into a multi-channel retailer, with operations based out of our warehouse in London SE6 and more recently, our showroom. We pride ourselves in delivering exceptional customer service. Our team don’t earn commission on sales, our focus is on ensuring that we guide our customers towards the right products for them in terms of lifestyle and budget.
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Written by the company
- Call us on 0208 295 6444
- Free gifts with all purchases over £200
Contact info
4.6
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically replies within 1 week
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Reply from Baby and Child Store
Dear Mandy
Thank you for your feedback and we are pleased to hear that you werer happy with the experience.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Kirstie
Thank you for your feedback and we are pleased to hear that you like the item purchased and that it arrived quickly
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Lilia
Thank you for your feedback and we are pleased to hear that the items arrived quicker than expected
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Cecilia
Thank you for your feedback and we are pleased to hear that the items arrived on time and in good shape
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Ordered on 2nd sept and it’s now 2nd…
Ordered on 2nd sept and it’s now 2nd Oct no update on delivery date after emailing company the emails received are not very clear !
2 September 2025
Unprompted review
Reply from Baby and Child Store
Dear Clare
Thank you for taking the time to provide your feedback and we are sorry to hear that you are not happy with the delivery schedule. We can see that the delivery timescale selected takes this up until the end of this coming week but the items are due for delivery on Monday and that a member of the management team has been in touch to explain the delivery process with the courier.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
I am very happy with my item
I am very happy with my item, will order again, only problem I had was the delivery was slow as it took longer to come than what it says.
15 September 2025
Reply from Baby and Child Store
Dear Nicola
Thank you for taking the time to provide your feedback and we are pleased to hear that you are happy with the item. We do apologise that the item was delivered one day over the delivery timescale. This has been fed back to our dispatch team.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Brilliant company with genuine customer care
Brilliant company with genuine care and concern for their customers. We are incredibly grateful for the help they have given to us and our little boy. They have gone above and beyond what other companies would likely do. Would recommend them to any parents. Thank you!
25 September 2025
Unprompted review
Reply from Baby and Child Store
Dear Leah
Thank you for your feedback and we are pleased to hear that we were able to assist.
Please don't hesitate to contact us if we can be of further assistance
Kidn regards
The Customer Service Team
Fabulouscarry cot for ou and about service came quickly and…
Fabulous service came quickly and packaged well my daughter is over the moon with carry cot
12 September 2025
Reply from Baby and Child Store
Dear Mrs Dixon
Thank you for taking your feedback and we are pleased to hear that you were happy with the product and delivery.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Thank you for taking your feedback and we are pleased to hear that you were happy with the pricing and delivery.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
The best prices with real discounts…
The best prices with real discounts plus amazingly fast delivery! Thanks
10 September 2025
Reply from Baby and Child Store
Dear Mitko
Thank you for taking the time to provide your feedback and we are pleased to hear that you were happy with the pricing and service. Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Anju
Thank you for your feedback and we are pleased to hear that you are happy with the product.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Ela
Thank you for review and we are pleased to hear that everything went well.
Please don't hesiatet to contact us if we can be of futher assistance
Kind regards
The Customer Service Team
Nieces first birthday
I bought toys for my neices first birthday she loved them and so did the parents especially the learning walker
15 September 2025
Reply from Baby and Child Store
Dear Aishah
Thank you for your feedback and we are please to hear that your neice liked the toys purchased.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
It was quick easy to purchase
It was quick and easy to follow the purchase process.
13 September 2025
Unprompted review
Very happy customers!
We’ve just received our gorgeous new pram from Baby and Child store. The delivery was so speedy & communication was brilliant. Would 100% order from them again. Thank you
8 September 2025
Unprompted review
Reply from Baby and Child Store
Dear Rebecca
Thank you for sharing your experience and we are pleased to hear that everything went well and you are happy with the product.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Shocking company
Shocking company, avoid!
Ordered a car seat that was in stock and still not received 11 days later, emailed and rang several times with no response even though it reads on tracking as sent out four days after ordering.
22 August 2025
Unprompted review
Reply from Baby and Child Store
Dear Peter
Thank you for your feedback and we are sorry to hear that you were unhappy with the service. We can see that the first item that was dispatched went missing with the courier but that a replacement has been sent and was received yesterday.
We can also see that a manager has been in touch with you to apologise for the issues.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Good products! Could be better…
They have a wide selection of products at really good prices! I ordered a pram which took a long time to receive, there was little communication but they replied when I emailed about delivery. Unfortunately I had to return the pram so I used their recommended courier service, the courier really let them down and took a long time for the pram to be collected (couriers fault). They were good at emailing (at times) and I eventually got my refund, however I feel like everything could’ve been done a bit quicker with better communication.
Update - Order number: BACS256995
Update - really appreciated the phone call made today, to apologise for my experience. I hope to shop with you again soon.
2 July 2025
Unprompted review
Reply from Baby and Child Store
Dear Lulu
Thank you for providing your feedback and we are sorry to hear that there was an issue with the collection. Unfortunately we are unable to look into this further as with the details provided we are unable to identify your order. If you could kindly provide an order number we can look into this with the courier.
Further to the above, thank you for providing your order information. I can see that a manager has now been in touch to apologise for the delays that you encountered with the collection.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Reply from Baby and Child Store
Dear Chloe
Thank you for providing your feedback and we are pleased to hear that you were happy with the service and the item arrived on time.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
Excellent costumer service
I had a very good experience with this company. They were helpful, professional, and did their best to make sure I was satisfied. Chris was especially great. He was understanding, fair, and genuinely cared about providing a great costumer service. They also have quick delivery service. I appreciate their effort and would highly recommend them!
23 July 2025
Unprompted review
Reply from Baby and Child Store
Dear Kamrul
Thank you for providing your feedback and we are pleased to hear that you were happy with the service we will pass your comments on to those involved.
Please don't hesitate to contact us if we can be of further assistance
Kind regards
The Customer Service Team
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