Baby Blue Florist Reviews 

I purchased calla lilies for my wife for her birthday and received the cancellation email. I have sent an email asking about my full refund but with no response. I am tempted to follow after the other reviewer and put in a report to the BBB. I just want the refund that I was promised.

Major scam. Customer service on the phone is non existent. The second you say order status or cancel they literally push you off the phone and onto hold. Do not buu

This place is a scam! They wouldn’t deliver my flowers said I would get a full refund. That was back on Aug 28th NOPE no refund and now they won’t even answer my emails. The only reason they got 1 star was because you can’t write a review without one.

Sept 14. WOW right after I put this review out I get an email for more info. I gave more info ( they have been given all the info several times) What a joke. At 3:43 am I get an emai with what looks like a refund being
sent for deposit TODAY. Guess what NO deposit .

If I could give 0 stars I would. There customer service is poor very rude. DON'T EVER GET FROM THEM. I ordered flowers from them, unfortunately they could not be delivered where i was which was fine no problem. They took money out of my bank account and that very same day they canceled my order 5 days later I still don't have my money back. It did not take you all 5 days to pull the money out of my account. SO PUT MY MONEY BACK IN MY ACCOUNT!!!!

I ordered a bouquet for delivery in Bethpage, they charged my card, and confirmed order for delivery same day. 50 minutes later, they emailed me that they refunded my order, no explanation. Called and they informed me that Bethpage is too far from Oyster Bay for them to deliver. Checked my credit card—there is a charge for the flowers, and the refund is not posted. Called them and the man who was “customer service” told me that the order was cancelled because it is 90 minutes from Oyster Bay to Bethpage (it is not) and “too bad.” He was rude and horrible. Do not suggest ordering from them.

UPDATE:
I can confirm that I have now received a full refund.

______________________________________
At this point I believe I have been scammed

I placed a next day delivery for flowers to be sent to my friend on her 40th birthday.
Only to receive the below email a couple of hours later. And it has been 2 weeks still no refund. I have emailed them a couple of times as I live outside the US, but no reply.
At this point I guess I have been scammed.

I am writing to inform you that your order has been cancelled. Unfortunately, the florist in your area was unable to deliver your flowers. I am not sure why this is the case, but I will investigate and make sure that it does not happen again.

In the meantime, I have issued a full refund to your credit card. The money should be reflected on your credit card statement within 2 business days, or sooner, depending on your bank's policies.

I apologize for the inconvenience this has caused. Please let me know if there is anything else I can do for you.
Thank you for your understanding!

Mary Williams
Customer Happiness Manager
Baby Blue Flowers

My review is like so many of the others where the order was canceled and a refund would be issued. Same excuse... no one to deliver the flowers. I sent an email to the "Customer Happiness Manager" asking for clarification. I never received a reply. I've also yet to receive a refund! The first time I did not look at the reviews before ordering. Big mistake!
It is so obvious this company is only interested in the money... not in customer satisfaction. I think the title of "Customer Happiness Manager" should be changed to "Customer Aggravation Manager."
Beware... purchase at your own risk!

Same. Same message. I feel so stupid……grrrrrr. This was a hurry and order for my first granddaughter born last night. I was so ticked!!!!!! Scam artists. Reporting Monday morning if no refund. Beyond frustrating.#34807 reference number 34807 from “company”

This is ridiculous I got the same message and did not get a refund to date. I have no number to contact them. They are theives....

I was planning a Celebration of Life event in SC; from OH. I googled “local florists in West Columbia, SC”. They popped up as #1 local florist. I should’ve dug deeper and read reviews first, but instead, I ordered nearly $500 of flowers for my Father-in-Laws event. My experience is the same as everyone else. Order immediately canceled. Promised a refund. Didn’t get it. I received the emails confirming cancellation, but when I tried to respond the email was kicked back. I tried the customer service number and the Verizon customer “isn’t taking calls at this time’. I contacted Amex, told them the story, and they refunded the money through the dispute department. It’s a shame that there are people out there scamming people who’ve just lost a loved one.

Updated:I did end up getting a refund. But only after they saw this review. I still wouldn't ever use this service ever again.

I wish I had read reviews. Not sure how this business can keep scamming people and get away with it!! Same as others. You pay. They say flowers can't get delivered. You never get your $ back.

I ordered flowers from their website. They guarantee delivery anywhere, 100% refund for nondeliverables, etc. Later that day I received an email that they canceled my order without a reason being given. I emailed back and didn't get a reply, so I called. The phone call is the reason for my 1 star review. They tried to rush me off the phone without answering my questions 3 times. They just kept saying, "You'll get your money back, goodbye." I was actually still trying to make a purchase. Finally she says she's too busy and she hung up on me. I called and asked to speak with the customer service manager, Frank, who also didn't seem to care I'd been hung up on. He insinuated that was likely normal because they are busy. My recommendation is to make them less busy by not giving them any business. It's not worth it.

Need to be more relaibable. I ordered on line and later in the day they wrote back with a note that a credit was issued to my card because they florist in our area would not deliver.
I was very dissapoointed because we had told someone to be on the look out for the flowers and then the notice of cancelation.

Here is the information sent to me:
On Thu, Aug 31, 2023 at 10:35 AM Baby Blue Florist wrote:
Hello Raul,

I am writing to inform you that your order has been cancelled. Unfortunately, the florist in your area was unable to deliver your flowers. I am not sure why this is the case, but I will investigate and make sure that it does not happen again.

In the meantime, I have issued a full refund to your credit card. The money should be reflected on your credit card statement within 2 business days, or sooner, depending on your bank's policies.

I apologize for the inconvenience this has caused. Please let me know if there is anything else I can do for you.

Thank you for your understanding!

Cathleen Kaur
Customer Happiness Manager
Baby Blue Florist

*** UPDATE ***

09/03/2023
I increased my review by 3 stars simply because customer service kindly reassured me that I would receive my refund, and I have. I understand things happen, so I am not faulting for being unable to deliver. I was simply concerned because of all of the reviews. Thank you, customer service!

8/29/2023
Same story… I purchased a beautiful arrangement for my mother for her birthday and received the cancellation email. I have sent an email expressing my concern for the full refund and I’m really hoping they get back to me. I would hate to have to follow suite and report to the BBB also. I simply just want a refund and no sketchy theft activity resulting from this.

BE AWARE!!
This Co. behave like a Scam . Never delivered the Flowers, They lied to be local , and keep the monies .
When I called for a Refund , they lied again and did not refunded the charge . Do Not Use This Co. they should be shut down by the Consumer Protection Office .

Stay away from this company! My bf placed an order, it was canceled with a refund promised, but he's yet to see his money back. Reading reviews, it's clear we're not alone. Deceptive practices seem to be their standard. Beware and find a trustworthy alternative.
It's frustrating to see that despite countless complaints and shared stories, this company continues to operate in such a deceitful manner.

Much like all the reviews here, i fell in the scam of never getting my refund back, they charged my credit card then moments after i received an email saying the delivery won't go through and i will be refunded, a week later and i still haven't received anything, they don't reply to emails either. AVOID AT ALL COST

I would give zero stars if I could. Cancelled my order but did not notify me. I’m waiting for a refund and will contact the BBB. I’m also canceling my card.

Same issue as everyone else. Placed and order and it was cancelled and supposedly refunded minutes later. Still no refund after almost a month. I will be filing a complaint with the FTC and BBB. Order #97112

Unfortunately, 1 star is the lowest rating I can give. I placed two orders with this company. Had I known that the first order was not delivered I would not have placed the second. Needless to say, neither order was ever delivered. I have been trying for weeks to get a refund or, at least, to get what I paid for. Despite assurances from their "customer happiness manager", nothing has been done.

Addendum: Finally, I at least got my money back. The day after posting this review I received an e-mail indicating that a refund had been processed. Today I was able to verify that the refund was credited to my credit card, almost 3 weeks after I first questioned why the flowers had never been delivered. I have yet to receive any explanation why the flowers were not delivered.