Baby Blue Florist Reviews 

When having to write a review, it should have 0-5 stars. This company is definitely fraudulent. I placed an order on July 11, a few hours later, they canceled my order, claiming they did not deliver in that area. Received an email stating I would receive my refund in one to two business days. It has been nine days. Multiple phone calls still no refund. Spoke to Fred in customer service. I’m pretty certain Fred is a fake name. still being told to give it a few more days I am expecting a refund of $137.37. I will be reporting this company and their tactics I have already reported to BBB. Will make note on all public social media to be aware of Baby Blue Florist. I rate this company a -0.. DO NOT ORDER FROM BABY BLUE FLORIST!!!! SCAM!!!

I had the same problem as everyone else…Order cancelled, promised a refund, never received. Total scam company. I have a bogus refund receipt number 94608, but haven’t seen any refund to my account.
Mine was for my aunts funeral, so I had to scramble to make sure flowers were there for her viewing.
DO NOT USE this fake-ass company!!!

Ordered flowers for a funeral, after placing the order within minutes we received a notice of the order being canceled. Wife called them up and they said the same thing a refund has been issued. Had to call he credit card company to dispute the charges to actually get the refund. A month later Credit card issued a refund.

Hello Terry,
I have personally gone in and issued a refund directly from the bank. Please see the attached refund receipt directly from the bank and please give it a day or two to show on your account.

So sorry for the delay and I'm always here for you if you need me!

Regards,

Cathleen Kaur
Customer Happiness Manager

Wish I could give zero stars! I ordered flowers to have shipped to a friend and 45 minutes later my order was cancelled and said I would be receiving a refund in 2 days. It has been over a week and still have yet to receive my refund and after numerous attempts for an answer from customer service, still nothing. Very disappointed with my service.

SCAM! Ordered on 6/26 and it was immediately cancelled and I still don’t have a refund.

Edited to add: 10 minutes after this review was posted, the company finally sent through the refund. It took a whole month.

I ordered flowers for my granddaughter first baby after not hearing from her. I call the florist and asked why she hadn’t got her flowers. They said oh we sent you an email. We are not going to deliver them it’s to far. I still have not got a refund and it’s been a week. $71.91 means a lot to me. 😡 😡😡😡😡

Absolutely horrible!! Do not waste your time and money as this is a scam! I have been over 3 weeks trying to get a refund for an order they couldn't even fill. they are not a real florist as it states they just take your money and try to fund a local florist to fill, I have been in contact with them multiple times and still haven't gotten my money back

I share the exasperation of those who ordered, paid, had an immediate order cancellation with a notice of a "system refund" that never arrived despite numerous emails. BBF held my money for 42 days until I called their toll-free # 1-800-723-7788 (despite warnings that customer service is conducted ONLY through email and a non-existent "LIVE CHAT") I explained to the person who answered the phone that I was promised a refund weeks ago that never arrived. He transferred me to a call center where I spoke to Benjamin and was asked for my order number and email address and asked to hold for a few minutes. When he returned he explained that he had ordered my credit to be issued, and asked me before we ended the call to verify that I had I had received both an auto-receipt and a notice from BBF that a refund had been issued, along with an apology.
So my advice is to not waste your time emailing their customer service. Cathleen Kaur, who identifies as the "Customer Happiness Manager" will offer you neither happiness or a refund until you call the toll-free number and request a remedy. How this business model is allowed to exist in the state of New York is beyond me. I suspect that the majority of their income is generated by orders that they cannot fulfill, and using delaying tactics to issue a refund well beyond their refund policy. I understand the anger and frustration of the majority of the negative reviewers here, and offer this as a remedy for others. Of course, I will never EVER order through this company again.

these people are scammers ! i was promised a refund but nobody has yet to send me my money or the flowers .

edit . they sent my refund back everything turned out all good !

I would give this company and -10. Ordered flowers for my mother who has dementia for her birthday as this is about the only way I can do something for her to make her happy. Almost immediately I received an email that my order was canceled but my payment to them already hit my bank. You would think it would be pending till filled. It was a holiday week I waited a full week and emailed. They said they would look into the matter and nothing. I waited another week and sent them another email. Will see what happens this time, other than I will report this company to whoever will listen will write a review and will give them a terrible rating. In today’s times whether it was $50 or $500 I don’t have that money to Waste as I’m sure most people don’t.
I also can’t believe they have guidelines for writing a review. It’s not up to this company to speak for me

Tony was very professional and delivery was prompt.

Thanks to Baby Blue Florist for sending beautiful flowers and a box of chocolate covered fruit. It arrived quickly and made our relative very happy.

If I could give ZERO, I would! Ordered flowers only to receive an email almost immediately that the order was cancelled and wasn’t given an exact reason and that my money would be refunded in 2 days. I followed up with them a week later inquiring about why I haven’t received my refund and they said they would look into it. I wish I have thought to investigate this company before ordering. But when you’re in a rush to order flowers for someone, your mind tends to be elsewhere. Such a scam. I hate that people and “companies” are so shady these days.
****Update: within an hour of posting this review, I had a pending refund transaction in my account from Baby Blue Florist. The next day I checked my account to see if it officially posted, the pending refund had disappeared. I spoke with my bank and they said that as easily as they can issue it, they can pull it. Needless to say I have opened a dispute claim and I will continue to see restitution through other avenues. From reading other reviews, this seems to be their scam pattern.

Should have read reviews before placing an order through them. They cancelled my order the same day and emailed me saying they issued a refund. After 2 weeks I still have not received a refund. Will have to dispute the charges with my bank. DO NOT USE BABY BLUE FLORIST!!!!

I recently wrote a review due to cancelling my order that said same day delivery and taking long to refund my money. Baby Blue responded to my review, immediately refunded my money, and send another beautiful arrangement to my wife. Just a little disappointed that she didn’t receive them on our actual anniversary, but it still made her day eventually. Great communication when making it right. Thank you for making it right! Great customer service.

*** Edited 7/21/2023 *** I would like to state that Baby Blue Florist contacted me to make this problem right. They have gotten the flowers to my daughter and apologized profusely for their rude and arrogant employee. I’m not sure I would go through all this hassle again, it I do appreciate their internet person reaching out to make it right.
Like others… this should be a NEGATIVE NUMBER review. Placed an order, within 45 minutes Baby Blue Florist canceled it and kept my money! Tried to call them and they hung up on me. I wish I would have read the reviews FIRST! Turning them into BBS, contacted my bank, as well as our attorney. THIS COMPANY IS A SCAM! DO NOT LET THEM FRAUDULENTLY take your MONEY!!!

this place is a scam, do not purchase from here. I am still waiting for my refund and will take legal action.

NEWEST UPDATE: PLEASE READ!
I was recently contacted by Hazel of the e-commerce customer support division for Baby Blue Florist. She informed me that the company is a new startup and they're trying to make everything right for all of their customers do to errors during the learning processes. She asked me if she could send a free bouquet to our loved one on our behalf along with an apology letter from their company. I was a little skeptical, but decided just the same to see where this was going. Over the next couple days Hazel checked in with me daily, asked for flower ideas for our loved one, ensured addresses were correct, (loved one is in a Veterans home), wished me a happy bday and followed up after delivery. This lady made me feel like I was her only focus for three days straight! If she's doing this for everyone I wonder when she sleeps. To cut this short: Flowers arrived very quickly and loved one was very moved by midsummer flower surprise. At 88 he does not normally text, but he did that day! I can't say enough about Hazel and I highly, highly recommend giving this company a try. Will WILL be using them again.
I'm leaving the below history on this review post to show that I am not part of or in any way affiliated with this company.
1st UPDATE: I initially wrote the review following this update due to the fact it took one month to resolve the issue caused by baby blue florist. We just learned this evening, Sunday 16 July 2023, that our refund was received by our cc company. A refund due to us since 15 June 2023. It took several emails and phone calls to accomplish this. We will not file grievance with cc company, but we will NOT recommend the use of this company.
INITIAL REVIEW: Ordered flowers for loved ones funeral several days before ceremony. Was notified by email the day before funeral by baby blue florist that the order was canceled by them due to lack of supporting florist in the area (Oxford Miss). Was told a refund would ensue. Had to special order last minute from another florist who had no problem finding local supplier, though they arrived too late!! Refund never came. Several weeks, emails and phone calls to customer service (overseas) and still no refund. Reporting to BBB and filing grievance with CC company. DO NOT USE THIS SCAM FRONT SHOP!

I wish I could give zero stars! I placed my order almost $60 for an arrangement to be delivered. Got an email saying they canceled my order who knows why?! Refund will be issued in 2 days, I waited a little longer because of the holiday 2 weeks later I still haven't gotten the refund because of a "technical issue" DO NOT USE THEM!!!!!

no response from merchant, order cancelled without notice. card never credited back.