Baby EXO Reviews 99

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Advertised 3 day express delivery. I ordered a birthday gift for my daughter 10 days before her birthday. Placed order on 4-30 and 21 days later it still has not arrived. Sent multiple emails asking f... See more

Rated 1 out of 5 stars

Received a defective non-functional product. Informed Baby-Exo the following day. What followed was a string of barely understandable emails demanding video evidence and repetitive instructions on how... See more

Rated 5 out of 5 stars

Simple but elegantly made. Nice material, sleek design and good user interface. Dispenses accurate qty of water. I would prefer this over any formula mixer as they don’t usually mix the right formu... See more

Rated 3 out of 5 stars

Pro: Very good product design, and idea for temperature control settings on the display for baby formula mix. Warm up water quickly. Con: Bleach smell water pod in-spite of multiple washes / di... See more

Company details

  1. Baby shop

Information provided by various external sources

We hope that more and more products will be invented by us to bring more convenience for the family has a baby and they can have more time to accompany the baby. Let your baby immerse in love. Baby EXO-Extend your love.


Contact info

2.2

Poor

TrustScore 2 out of 5

99 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Buyer beware

Buyer beware! This company is a scam. I received a completely different dress than what I ordered. I ordered the dress in the picture and instead was given a bright peach dress with a different lace pattern, and a musty old smell. Now I have to find a new dress in a week for my baby shower. Even worse, I have been trying to return for almost a week, without success. I paid $52.80 for the dress. Instead of being offered a full deserved refund, the company has offered me $8 and suggested I give the “dress away to a friend, perhaps as a present.” When I said no and asked for a full refund, they wrote again suggesting a “partial refund of $18 to keep the dress.” Unfortunately, this isn’t the dress I ordered. I do not want it and no one I know would want it because it is a smelly old dress. I really do hope I can get this resolved; however I have been going back and forth for almost a week without given a refund. Very disappointing.

18 December 2023
Rated 1 out of 5 stars

Horrible how long this took to come…

Horrible how long this took to come from China😡 Just be honest and say our stuff comes from China so it will take forever to purchase and we had to shop for something else! I will make sure to let everyone know this too

9 October 2023
Rated 1 out of 5 stars

Wrong dress; poor quality

I received a dress in the mail today, not the one I ordered based on the photo associated with the purchase.

Measurements from the site are incorrect and even if I did like the dress, it doesn’t fit.

Looks cheap, color is less than champagne.

7 August 2023
Rated 1 out of 5 stars

customer service for this company is…

customer service for this company is non existent tried to email about my formula mixer failing and got no response, so waited a week and tried to send another and yet again no response, ended up buying the hot water kettle that seems to be working so far.

24 September 2022
Rated 5 out of 5 stars

Simple but elegantly made

Simple but elegantly made. Nice material, sleek design and good user interface. Dispenses accurate qty of water.
I would prefer this over any formula mixer as they don’t usually mix the right formula qty.
the instructions manual is not well written though. They don’t even talk about how to dispense the water (which is the main function- lol). But the user interface itself is simple enough to figure it out.

14 September 2022
Rated 1 out of 5 stars

I tried to return the dress that I got…

I tried to return the dress that I got because the material is so sheer it wasn't wearable but the return system wouldn't let me through and I never was able to get a hold or anyone in Customer Service so now I am stuck with a dress that I can never wear and do not want.

19 September 2022
Rated 5 out of 5 stars

Same brand as Living Ez

It would be helpful if you updated the information on your old brand name "living ez" to direct users here to baby exo since they are the same products. Shipping of replacement parts were very fast and communication excellent.

23 July 2022
Rated 2 out of 5 stars

I ordered thinking it would be 3…

I ordered thinking it would be 3 business days, well it was actually 8 business days and I had to purchase another maternity dress for my baby shower 😣very disappointed 😞

20 May 2022
Baby EXO logo

Reply from Baby EXO

I'm very sorry, the courier was delayed in transit, which caused you to receive it so late. We apologize again here. We will definitely improve our express service in the future, so that every customer can receive their products on time.

Rated 1 out of 5 stars

Ordered express shipping

Ordered express shipping. Still have not received it. Needed it for a photo shoot that had come and gone. Contacted your company to return the dress, told it was being shipped so I have to wait until it arrives and then I have to contact you again to return it.

16 May 2022
Baby EXO logo

Reply from Baby EXO

We are sorry, dear customer, for the inconvenience caused to you. The product did arrive with a long delay and it was our fault. We will definitely improve this deficiency in the future, and strive to make all users have a satisfactory shopping experience.

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