Babylicious Reviews 65

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I placed an email order for £940 for a TFK pram and accessories on 28th March with Ian, who said it would dispatch on 30th March. It is now 28th April and I have not even had a tracking link. Througho... See more

Company replied

Rated 5 out of 5 stars

Brilliant service all round! Ian was great from the get go, very knowledgeable and helped us get the right carseat for our needs and budget. Updated us as soon as the carseat was available for collec... See more

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Rated 5 out of 5 stars

If you’re expecting a little un, this is the one stop shop for you, from our first visit we knew we could trust Ian to deliver. From the get go we were shown everything you could ever imagine a... See more

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Rated 5 out of 5 stars

From ordering to receiving went above and beyond always kept in the loop and even offer the gift wrap service. Absolutely amazing staff/business. Delivery is an option and will always keep you updat... See more

Company replied

Company details

  1. Baby shop
  2. Children's Furniture Shop
  3. Childrens Shop
  4. Toy shop

Written by the company

Our Story The arrival of a baby is a very special time. And naturally, you want only the best for your little one. But searching for the right products can be overwhelming. There’s so much choice, countless product reviews and endless blogs to wade through, and often conflicting advice. How do you find the safest and highest quality products? Ones that will also suit your individual needs and lifestyle? Babylicious is happy to help. Expert Advice and Guidance Babylicious is on a mission to put the enjoyment back into your nursery shopping experience. We take the stress out of your product search, leaving you free to focus on the exciting times ahead. We offer a personalised customer experience. We listen carefully to your story and suggest the perfect products for you and yours. And with over 30 years’ experience, we have a wealth of product knowledge to offer. Our expert advice and guidance give you the peace of mind that you have made the right choices. A Fabulous and Unique Range As a small independent business, we have the freedom to carefully select our range. We seek out the best for you, visiting local and international trade fairs for fabulous finds. Our range features prams, strollers, car seats, nursery furniture and more, hand-picked from a select number of trusted brands. We also offer products you won’t find in department and chain stores. We have everything you need - from the essentials to little luxuries and perfect gifts. From our Family to Yours We have served generations of families since our store was established in 1988 - some are now second or third generation Babylicious customers. We truly value their custom and recommendations. Babylicious itself is a family business. Our story began when husband and wife, Joan and Anthony opened the original store in Moreton on the Wirral. As the business grew, we moved to larger premises in Hoylake. Sadly, Anthony passed away in November 2012. This was a time of reflection for our family; a time to look back on our many years in business. Our passion for Babylicious and its customers kept us going. A new chapter began when Joan and Anthony’s children, Ian and Sharon, took the helm. Joan, now semi-retired, still spends lots of time at the store. She loves welcoming our customers, having a chat and passing on her invaluable words of wisdom. The Latest and Best Products Keeping up to date with exciting new product developments and current safety standards is vital to the service we offer. Ian is always ahead of the trends. He has a unique eye for new and innovative products and a flair for spotting eye-catching designs (you could say, the boy knows how to shop!). His product knowledge is well-respected in the nursery industry. Ian is the only independent retailer to sit on the Baby Products Association (BPA) committee and helps to judge the BPA’s Concept & Innovation Awards. He is also a member of the judging panel for the prestigious Baby and Nursery Trade Awards (BANTA), where he helps to select the cream of the crop of the year’s products. So, if you’re looking for a fabulous product range, expert knowledge and the care and attention you deserve at this amazing time in your life, please call us or visit our store. We look forward to welcoming you to the Babylicious family! Ian and the Babylicious team x


Contact info

3.6

Average

TrustScore 3.5 out of 5

65 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Love this store

After contacting multiple stores I came across babylicious and thankfully they were the only store that would ship what I needed too the US I spoke with Ian through Facebook he made it super easy with instant replies making sure I was getting exactly what I was looking for payment was simple then was updated with tracking info as it made it’s way too me if I ever need anything again I will be ordering from babylicious again I had a five star experience

30 March 2018
Unprompted review
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Reply from Babylicious

Thank you for your lovely comments we are glad it all arrived safely and wish you and your family every happiness in the future xx

Rated 5 out of 5 stars

Cannot recommend Babylicious highly …

Cannot recommend Babylicious highly enough! I ordered my stunning Dubatti One pram from them earlier in the year and have picked it up today. From start to finish, the process has been hassle free, smooth and made so enjoyable thanks to Ian and Joan! They couldn't do enough for me and their personal approach in looking after me has been outstanding! Thank you so much x

22 September 2017
Unprompted review
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Reply from Babylicious

Thank you Charlotte it has been lovely getting to know you and your family we wish you every luck in the future and cannot wait to meet you little one not long now xxx

Rated 5 out of 5 stars

Couldn't thank Ian and his mum enough …

Couldn't thank Ian and his mum enough for all the help and friendly service!!! I can't wait for my daughter to arrive to push my gorgeous egg pram around. 100000% recommended babylicious!!!

25 August 2017
Unprompted review
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Reply from Babylicious

Thank You Bettina it was a pleasure to meet you and your family and we cannot wait to meet your newbaby see you soon xxx

Rated 5 out of 5 stars

A++++ customer service

A++++ customer service! Ordered my stroller to be shipped to USA and received my beautiful stroller. Thank you for the great communication and quick responses to my emails even with the different time zones. I would order from this company again and would recommend them to everyone!!! Thank you so much!!

29 April 2017
Unprompted review
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Reply from Babylicious

Thank you Mira For your kind words
We are so happy your received your stroller and are happy with our service...
Thank you for the pictures of your little one out and about they are both to cute for words

from all at Babylicious

Rated 5 out of 5 stars

Great shop, lovely people fab service

Really helpful friendly staff, Ian been amazing got my daughters dolls pram all set up which was excellent also helped me pick our new baby's pram all set up to service been amazing there can't thank of how much stress an worry he took off my shoulders 😃 thanks again Ian an staff u amazing ❤️💐

15 January 2017
Unprompted review
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Reply from Babylicious

Thank you Stacey

It has been lovely to meet you and your family and help you get the pram of your dreams and your daughters Christmas pram too

We cannot wait to meet your new baby and see you again

Regards

Ian and the team xx

Rated 5 out of 5 stars

Excellent service and product knowledge

Ian was great helping me to choose a new car seat to meet our needs. He has excellent product knowledge and the service we received was brilliant. There was a delay with the delivery but Ian kept me informed and let me know as soon as it arrived. Wouldn't hesitate to recommend.

20 December 2016
Unprompted review
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Reply from Babylicious

HI Luise

Thank you for the great review Sorry it was a week late christmas couriers from europe can be like this at this time of year thank you for your understanding... if you need anything else you know where we are once again thank you for your custom xx

Rated 5 out of 5 stars

Mima Xari Pram

Excellent customer service. Came from Liverpool to Wirral for my pram. All questions asked before purchase was correct. Pram came quick, all items were correct. Would defiantly recommend 👌🏻 thanks again

19 December 2016
Unprompted review
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Reply from Babylicious

Thank you Erika

We wish you and your family all the Joys a new baby brings to your lives

If you need anything you know where we are

Once again thank you fior yor custom x

Rated 5 out of 5 stars

Excellent Customer Service

Went above and beyond to help me make my purchase when I was having issues with my bank making the payment, delivery was also good. Everything came through when expected.
Wouldn't hesitate to use Babylicious again.

30 November 2016
Unprompted review
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Reply from Babylicious

Thank you very much for your kind review Danielle, we are so happy you love your mutsy Evo travel sysyetm We hope you an youre baby go on many adventures together x

Rated 5 out of 5 stars

Excellent Service & Product

Had the most wonderful experience with this company. So helpful with my request for the limited edition egg pram. Delivery was prompt and in excellent condition on arrival and the communication between order to delivery was also excellent! lovely to know there's a caring company who provide excellent service, will definitely be doing business again in the future x

20 November 2016
Unprompted review
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Reply from Babylicious

Hi Nicola

Thank you for the Great 5 star review we are so happy everything arrived in good time and your are happy with our service and we llook forward to helping you again soon

Kind Regards

Babylicious Team

Rated 1 out of 5 stars

Took my money (over £1k) 3 weeks ago, no products received yet

I ordered a car seat from babylicious (amongst £1100 worth of other stuff too that is thankfully dispatched by an outside brand) on 25th October, and when the car seat didn't arrive within a week i contacted them by email, no answer from phones, they told me the warehouse team had let me down by not telling me you were out of stock. I understood that and accepted the order would be sent out the following week. By Friday i still hadn't received it so chased again and was advised it was being sent out on that friday and would be with me within 2 working days, yesterday was 3 working days, no car seat. I emailed yesterday advising that we are due to move imminently and my due date is any day now, (how am i supposed to get a newborn home from hospital without this car seat) and no response, and have chased again today with no luck. Will NEVER order with these guys again, shocking. Plus they always call me Amy instead of Abby!!!

17 November 2016
Unprompted review
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Reply from Babylicious

Hello Abby

Thank you for this review this moring

firstly let us appologise again for the delay in your delivery from our delivery partners

We are aware that you have not recieved the first part of your split order delivery from ourselve's
This seems to have meet with a dealy with our couriers and we are working as hard as we can to have this with you asap

Our online team will be coming back to you today via email with the reasons why you have not recieved this already


We do feel this 1 star review is a little unfair as we have been contacting you on all social media platforms and via email now the store has re-open today (closed on wednesdays) to respond to you. and trust you will adjust this accordingly once this is rectified today

kind Regards

Rated 5 out of 5 stars

I would highly recommend babylicious.

I ordered the navy blue egg pram! Ian was so helpful and was very easy to talk to.
I would highly recommend babylicious to anyone who is looking for baby furniture/prams, the shop is full of beautiful items and theirs loads to chose from!
Ian was very helpful when it came down to paying for my pram and let me do it how ever I felt comfortable with, which was monthly! He's such a lovely person and I would go in the shop and walk out like an hour later because he's such a nice person to get along with and easy to talk with a great sense of humor!
My order came on time, I had no trouble with what so ever, an I thank all the team at babylicious for all your support! I love my pram!❤️❤️

23 October 2016
Unprompted review
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Reply from Babylicious

Thank You Georgia it has been lovely meeting you and your family :-) we cannot wait to meet your latest eddion xx

Rated 5 out of 5 stars

Highly Recommended for your Baby shopping

This is by far the best baby shop I have visited in the north west region .Its a family run business with a vast range of good quality products in their showroom . They have an extensive range of knowledge and experience which is great when you're new parents. They are so friendly and down to earth and reasonably priced .The customer service is excellent and I am so happy I made my purchases here . My beautiful baby furniture has arrived and I'm delighted with it so simple and straightforward and stress free .thanks to Babylicuous .Dr G

13 October 2016
Unprompted review
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Reply from Babylicious

Thank you so much Ghanda it was lovely to meet you and your husband xxx

Rated 5 out of 5 stars

Very helpful,lovely products and brilliant store.

I found my pram on Babylicious Facebook page and it stood out because it was unusual and not everyone had them.I contacted the store via messanger and found they where very helpful and answered all my questions. The store was brilliant to look round with great products and ordering was easy and stress free. I would recommend Babylicious to anyone and would definitely use again. Thank you

5 October 2016
Unprompted review
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Reply from Babylicious

thank you Victoria x

Rated 5 out of 5 stars

Excellent

I drove from Manchester to this shop highly recommended warm friendly staff felt really welcome and wasn't rushed .. gorgeous shop and they really went out of their way to get me what I wanted

5 October 2016
Unprompted review
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Reply from Babylicious

thank you kelly xx

Rated 5 out of 5 stars

Fantastic service

I bought a mima xari pushchair for my daughter when she was expecting her first child, I struggled to find any stock anywhere online but eventually managed to get one all thanks the service of these guys. They went out of their way and couldn't of been more helpful, I was so impressed with the service I received and the pushchair is absolutely beautiful, my daughter is over the moon with it so thank you guys for your fantastic service, I would definitely highly recommend you and certainly be shopping with you again. :)

31 May 2016
Unprompted review
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Reply from Babylicious

thank you Nicki xx

Rated 5 out of 5 stars

Thankyou for good service & being helpful

I'm writing this because just want to thank them , I bought my pram last year and very pleased with it also when I've needed anything eg parasol , bag to go with the pram they have been very helpful in getting me the products that I've asked for also I've recently had a problem with raincovers and they have sorted everything out for me and got me new ones which saves me a lot of messing which I will collect this week , Thanx again guys 😀

10 November 2014
Unprompted review
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Reply from Babylicious

thank you Helen xx

Rated 1 out of 5 stars

Terrible

Terrible service. I called and was advised that I would receive a high hair in 14 days if I placed the order online. After 3 weeks, when I contacted them via email (No response to voicemails) - I was told that high chairs fell under "furniture" so would take 4-6 weeks! I've now been waiting one month for a high chair. I've had no response from my voicemails asking when the estimated product delivery date would be.

12 July 2014
Unprompted review
Rated 2 out of 5 stars

Awful service - took weeks!

The product itself was fine but it was out of stock for a few weeks. When I phoned they said it would be a few weeks. I had to continually phone about 4 or 5 times. I was expecting callbacks that never happened. A month later after I phoned again they said it had been sent but it didn't arrive. Finally after chasing again, it did- 2 months after I first ordered.

3 June 2014
Unprompted review
Rated 3 out of 5 stars

No pram as of yet.

No pram as of yet plus no email with tracking number. Pram I ordered was best part of £1000. I will write on here again if things change

3 June 2014
Unprompted review

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